Ryan at Element Cycles installed new SRAM Axis brakes levers on my carbon fiber bike. My old brake…read morelevers were never right. The pistons were off and the electronic gear shifting was too slow. I love my new brake levers. My bike is now better than it was when I bought it 4 years ago. I feel like I have a new bike. Highly recommend this bike shop!

The owner employees here need to work on their sales skills. Went in to buy a new bike and they…read morewere not very interested in answering my questions. I recommend going to one of the other two bike shops in Redmond, much friendlier sales staff.

I have to say what a great collection of staff you have there. Everyone is so friendly, helpful and…read moreseemingly extremely knowledgeable about the business. I've watched them work and they are always busy, friendly with each other and helpful to their fellow employees. I have nothing but good things to say about Venny, Will, Dana, Abby, Thane and others. It's just a pleasure doing business with Edge and Spoke.

Great mechanics, they work on my 25 year old bike without rolling their eyes, which happened at…read moreanother Redmond bike shop that shall remain nameless. Quality work, but plan ahead they can be busy during nicer months. Prices for service are comparable to what I've paid elsewhere. I can't comment on their bikes for sale as I mentioned above, I have an old bike I'm happy with.

My teenager and I've been coming for four months, started outside due to Covid-19 and have now…read moremoved inside. We absolutely love it! Kaitlin, RTC manager, and her team of amazing instructors have built a community that is supportive, encouraging, and loving. Come join us!

I recently took my '57 mint Schwinn Wasp in to have it put back together after shipping it from the…read moreeast coast. I had them add a back rack from a '58 Phantom that I'd procured while they were at it. It was promised by Friday and actually finished 4 days ahead of schedule. But the youngster who worked on the bike scarred the back fender, so the bike isn't mint any more, with a 1 by .5" scrape. He was very apologetic about it but geesh. The store gave me a $75 discount off the work and offered to take it to their paint shop, but I think I'll do the work. The bike is back in fine running order, but I don't think I'll be going back. There was a little girl and her dad buying a brand new Trek and although they remembered the water bottle, the salesperson did not recommend a lock. WTH?

Love being able to support this local business and buy products from local companies -- a double…read morewhammy! Prices were good - similar to Amazon. Pickup can be as quick as same day, and if they have it in a different store, it seems to take 2-3 days. Their website has all their products and availability -- their selection was surprisingly huge. Their online ordering system is super solid! I was very impressed. There were a couple of small things that left me scratching my head (like it wasn't clear that if you buy one thing in-store and one thing that has to be moved if you can pick up the first thing early), but not a big deal. If you trust the process, they will deliver.

Took my mediocre bike in for repairs. The technician was a little bit rude, and quite arrogant…read moreended up costing me $200. The bike is probably not worth that and the problem was not fixed now I have to bring it back in and have them fix it again. I am not satisfied. I'm actually quite upset.

Great store! Helpful staff and a broad inventory of bikes and accessories. I'll go back for all my…read morebike and e-bike needs!

We have been here a few times already. I was particularly looking for a mountain bike for my son…read more Of course we tried out a few cycle centers near by. We decided to buy it from here. Mainly because of the amazing service. Right from the day we walked in to check their collection, the staffs were amazing. So helpful with the suggestions, explained the pros and cons - really helped us to pick up the right one. Once we decided to buy it, then they made the whole process very easy - did the customization like we needed. Assembled everything and ready for pick up in about 2 hrs. We went back for some additional parts later. Smooth experience. Recommend this place if you are looking to buy or repair the bikes.

Pretty nice group of guys running the shop. My buddy and I rented a couple bikes to ride while we…read morewere in town for work a few weeks ago. Super helpful with bike rental recommendation and giving suggested routes. If I were local, this would likely be my go to bike shop.

The owner of the shop is a man by the name of Christian. He is extremely offputting. Christian…read morebelieves that his opinion about bikes should be everyone's opinion. Multiple times he has insulted equipment that I own that I actually purchased from his shop. Multiple times he has insulted me or my friends For requesting bike parts that he doesn't carry "it would be stupid to have that in my shop". His attitude seems to be infectious because all of the employees at his shop appear to not care about the level of customer Service they are providing. Honestly, I don't believe Christian at ride bikes would care if I or any other customer never returned again. I have no idea how or why he is still in business.

Couldn't find what I needed at my regular mail order store in Oregon. Tried NWB for the first time…read moreand got exactly what I needed at a fair price and lightning fast shipping. Thank you, NWB.

I had a fantastic experience purchasing an e-bike at Northwest Bicycle! The staff was…read moreknowledgeable, friendly, and took the time to help me find the perfect bike for my needs. The selection was impressive, and the process was smooth from start to finish. Highly recommend this shop for anyone looking for quality bikes and great customer service.

I got my bike seat post cut. It was $20. I am really happy with the new length. While the post was…read morebeing cut, I was looking at possibly a new seat. These guys measured my sit bone width and made recommendations but did not push me to spend any money at all. They said try out my adjustment first then come back if it still hurts. I will for sure go back

We met with team today about E Bikes and he was awesome! So knowledgeable and patient! Best…read morecustomer service ever. We have bought all of our bikes from Greggs and it is the customer service that brings us back in every time. Thank you!!!