I lived in an apartment for one year with a property manager from this company. There was constant issues with hot water, bugs(roaches,) basic building maintenance, and lack of urgency or care when it came to taking care of problems. Despite the less than desirable living conditions, and lack of regard from the property manager, we stuck it out since my husband had to deploy soon and a move would be too difficult. The main issue I am still upset over was what happened when our lease ended. We packed all of our things and asked our property manager, Michael McNally, if he would like it cleaned and ready for a walk through that same day of our lease ending, he said no. We were told by him that he didn't want to come to our area, because of traffic due to the pride parade in Hillcrest that weekend, and he wanted to wait till early next week. We understood and obliged. We met and did the walk through as soon as he could, which was in the evening on a Wednesday and our lease ended the Thursday prior. We were moved out Thursday, so it was a given there was no power, but the property manager said he could only do a walk through as the sun was setting, and he showed up in athletic gear as if he had been hanging out that day, not working. We did the entire walk through, and asked if there was anything that caught his attention so we knew if there were charges we weren't expecting, he said no, but he'd let us know. Shortly after we get a letter for $150 charge for patching small nail holes from picture frames, an easy fix, also that had no official receipt from the person he used. He also charged us for the days we weren't even living there. We tried to negotiate the cost, and he was beyond imcompliant. He refused to even give us some of the money back after explaining all of our reasons very throughly. Overall just unprofessional, nightmare of an experience. The day we moved out was the biggest relief to my husband and I.
We filed a review with the better business bureau that will stay on record since they chose to continually be dishonest about how things transpired and had no consideration for what stress they put us through.
If you can are going to rent though this company, and especially if he is your property manager, be aware. I am only writing this review cause I really wish I had seen something like this before signing that lease, because we totally were taken advantage of and scammed. read more