We asked Nick to come out and give us a quote to replace a macerating toilet with an actual not-disgusting, working toilet. This involved cutting into a wall and then into concrete in the basement below the bathroom to run a sewer pipe (the old pipe from the macerating toilet was zip-tied to the wall in the basement). Nick was very responsive to email and text messages and kept us in the loop at all times, which is one of the reasons we ultimately hired him. He always let us know his ETA whether it was arrival for the initial estimate or the work that needed to be done. He listened to our somewhat uninformed ideas about what we wanted to do, and gave us reasoned options backed up by years of experience. We were very happy with the plumbing work completed (Nick made sure to clean his area each day he was here and brought his own drop cloths to protect the floors) and it was obvious he knows his trade. In addition, and perhaps most importantly, we liked having Nick at the house. He's very personable and friendly, and as an added bonus, our dog loved him (and vice versa). We plan to ask Nick to do some additional plumbing work in the basement bathroom once we get our act together. read more

Pacific Crest Plumbing - New toilet! Bye bye disgusting macerating toilet. . . - Plumbing Near Me - Portland, Oregon

Our kitchen sink was leaking and wasn't switching to the preferred stream strength so we ordered a new one and Nick installed it for us. He also fixed our toilet which had been making a horrendous sound and was running nonstop. He's REALLY responsive and we had our initial appointment to assess the issues and the fixes done within a week! He's kind and professional and really honest about what work you need done! read more

Nick came back and did some rework (my deal, not his) 3 years after the original job was done. No charge for the work. Great service! Don't hesitate to call! read more

Nick and his crew repiped our house last spring, added plumbing and drainage for a washer, replaced our water heater and added a water line for our refrigerator. Nick does honest, quality work for a reasonable price and like another reviewer said, will not try to up-sell you. He actually talked us out of a more expensive option too! Working with Nick and his crew is like working with family. I would absolutely love to work with him again! Stop looking for a plumber now, you've already found the best one! read more

Nick fixed our shower/sink 100 yr old cast iron drain line in our house. He was very courteous, prompt and honest. He didn't attempt to up sell me on unneeded repairs and came in under his original quote. Have used him for plumbing issues in the past and will continue to use him in the future. Wore a mask too for the COVI19 issues too. Good solid work done. read more

Nick is a great plumber to work with. He communicates well via phone and text, always shows up on time, and is experienced, which leads to a lot of confidence in the job he'll do. Moreover, Nick was thoughtful about cleanliness and social distancing during the coronavirus shutdown. I really appreciated his professionalism and approach. read more

I was told by Nick after talking with him on the Phone to send him an email list of items withs pics and he would reply THE NEXT DAY with a ball park quote to repair and a time to meet. So, I spent an hour taking pics of everything and sending in an email to Nick as requested..... I did not get a reply..... A week past and I email Nick again and his reply was "Unfortunately, I cannot accommodate your request at this time. Sincerely, Nick" This is unacceptable, Nick requested the e-mail and told me he would reply the next day. The customer service from Pacific Crest Plumbing was very bad and I would not try contacting this contractor again. Update: Nicks wife reported to me that she did get my first e-mail but did not know how to reply to it. And due to a family illness, Nick could not reply. (So no one replied) After a week and a second e-mail from me, someone sent the the reply of: "Unfortunately, I cannot accommodate your request at this time. Sincerely, Nick" Pacific Crest Plumbing (Nicks wife) seems to feel that it's ok to request information from a person and not reply to that person for over a week and after the person requests a reply for a second time, to send a reply of "Unfortunately, I cannot accommodate your request at this time. Sincerely, Nick" I don't agree with the way this was handled, and is still being handled by PCP. If I was told last week that Nick had a family illness that he had to address, I would HAVE HAD NO PROBLEM with a delay in reply. BUT, the fact is, that is not what happened. I was told by Nick that I would get a reply the next day and did not. After a week and a second request to Nicks request, I was told "Unfortunately, I cannot accommodate your request at this time. Sincerely, Nick" THATS IT. I adjusted this review as per Nicks wife's request, she did not like the fact that I used the word "sucks" and she feels that I was not being very understanding as it applies to Nicks family illness (the one I did not know about). I agree with her, "sucks" is not constructive at all, so I removed it. And as far as the lack of compassion as it applies to Nick's family illness...... I HAD NO IDEA ABOUT THE FAMILY ILLNESS..... If I DID, I would not have sent this reply..... And the fact that Nicks wife keeps sending me e-mails and leaving v-mails on my phone about this reply (not nice ones).... shows me that she just dose not "get it". AGAIN, I was replying to Nick's request for information and I HAD NO IDEA Nick was dealing with a family illness...... So, I hope Nicks wife STOPs contacting me about this review...... Take my review how ever you like...... The fact is that this contractor requested information from me to give me a price for service, I did as requested and did not get a reply. After a second request, PCP blew me off. ALL PCP had to do is say, "sorry, we are dealing with a family problem, we will contact you soon." THATS IS..... I'm sorry that Nick is dealing with a family problem, but someone could have handled this in a better way at PCP (and still can). I hope Nick's wife can understand my review and accept "constructive criticism" as to the way PCP handled this. No one if perfect and after all, thats what reviews are for, right? 10/5/14 Lolol.... That's funny! Thanks for the advise. This is a review "New Compliment" sent to me about Pacific Crest Plumbing From User: Aimee L. For your review of: Pacific Crest Plumbing We just had a nightmare with the wife text-stalking me as well, sorry you had to go through that. We've reported them to both Yelp and the BBB and I encourage you to flag her abusive response to you as well. Ugh. Thanks for sharing your experience! i read more

I have to say that neither my husband nor I am what you would call "do it yourself'ers". So whenever we need something done with our house - it's a matter of who's the best reviewed? Which is how we found Nick the first time. My husband and I have used Nick twice now - once to fix a leak and again to install a new toilet for us. We have been extremely happy both times and will definately use him again in the future when we need a plumber. I told him last time he was there that we really appreciated the fact that we don't get nervous now when something goes wrong and we need a plumber. It's not a scary phone call to make since we already have a plumber we trust. :) Also, I should mention that the first time, with the leak, we had a quote from another plumber and it was TWICE as much as what Nick ended up charging us. And with the toilet, he gave us a $10.00 discount because some of our existing hardwear was reusable. Amazing. Thanks Nick! read more

I encountered the dreaded clogged kitchen sink Saturday morning and promptly cracked open a beer and texted my neighbor who has a fair amount of knowledge about such things... We drained the sink, cleaned out the P-trap, attempted to snake it, poured the dreaded "kill the environment" stuff down the drain and by Sunday morning decided it was beyond our home-repair efforts, it was time to call a professional. I went to Yelp and called Pacific Crest based on the stellar reviews. I am happy to report two things: 1) Yelpers are reporting accurately and 2) the quality and responsiveness of Pacific Crest Pluming was fantastic. I was able to leave a key under the mat, I received updates via phone calls, emails and pictures while I was a work and the whole problem was solved by the time I returned home Monday evening. It is hard to shell out what seems like a lot of money on a clogged sink and rotten pipe, but I am confident that I hired the right people for the job and will not be revisiting this issue anytime soon. read more

NICK IS AWESOME!!!!!!!! He's not expensive, is clean, courteous, responsive, a real professional. We just had about $1000 of work done by Nick and we are SO happy with it. Everyone should know a plumber like Nick! read more

The thing about a plumber is that you don't realize how important a good one is until you find your toilet is backing up or your basement is flooding in the middle of a torrential downpour in Portland. In both cases, the first people we called were the folks at Pacific Crest Plumbing. Anna and Nick are two of the finest people I've had the pleasure of working with and I can't recommend them enough. Aside from Nick's attention to detail, it is his honesty that I find most refreshing. When we had him come out to bid on a job, instead of trying to upsell us on stuff we didn't need, he gave us level-headed advice and actually talked us out of some more expensive options. I'm really thankful to have Anna and Nick as our local plumbing team and can't recommend them enough should you be in the need of a knowledgable, capable, and honest plumber. read more

Note: read the filtered reviews - still not sure what Yelp is doing!!!! We live in an old rental house and a friend stayed over while we were away and messed with the shower valves in a way we were not totally clear on in our note - and....wound up with water in the basement leaking throught the hardwood floors. Sigh. Not sure how my landlord found Nick and Company but I am very happy she did. He came over the same day to assess the tubes and valves and plumb-y stuff (plumbing's not really my thing). My landlord must have approved as we made an appointment for the next day and Nick showed back up in the stated time frame, did he plumb-y thing, cleaned up after himself and was gone in what I thought was a very reasonable length of time. I know nothing of the costs and billing things, but I know that my shower works, we don't have to turn on or off the cold water shut off valve with each shower and it seems easier to regulate the temerature of the shower. We are happy - Thanks Nick. read more

This company is fantastic. I couldn't disagree more with any negative reviews that have been posted. I have used them 5 times now, and 2 of those were emergencies on my rental. They have been prompt in getting back to me (even during off hours or on weekends), have been super accommodating as far as scheduling and getting to us quickly, and I trust their service and recommendations completely. I always feel that Nick advises whatever service he would do or want done on his own house, if he were paying for the service himself. This is so appreciated. I cannot speak highly enough of this company and the quality of their work. I will continue to use them as long as I have any homes or plumbing needs in Portland and wouldn't hesitate to highly recommend their services to anyone. read more

Really impressed by Pacific Crest Plumbing. Nick got here quickly, did an efficient, professional and great job. We will definitely call him again when we need more work done! Can't recommend enough. Wish we could find an electrical company that is as great! read more

Nick was at my house today fixing an old shower faucet that my kids disassembled and lost the parts. Once again my experience with Pacific Crest Plumbing was fantastic and completely devoid of stress. I emailed (yes, emailed!) him last night around 7pm. Within the hour Anna had emailed me back and let me know that Nick could come by the next day in the early afternoon. He came by when promised and within 20 minutes I had a new shower faucet that matches my other fixtures. Nick has done other work for me over the past year (I have an old house and I am far from a DIYer). He replaced my dying water heater and also unclogged a hairfilled drain. In each instance I was impressed by his quick response, professionalism, punctuality, quality of work, and very reasonable pricing. He's very upfront about what he thinks should be repaired right away versus what can wait. Working with Nick is how things should be with every contractor and service provider. I am so glad that I have a reliable plumber on call that I can trust. I highly recommend him!! read more

Professional plumbing at a good price that flushes your worries and problems away. I had a leak in a waste/overflow drain in my guest bathroom located underneath my bathtub in the crawl space of my home. I called up and gave an explanation of the issue using what little plumbing terminology I knew. Nick was patient, made sure he understood the job, and even sat through me sending him a photo of the problem from a previous inspection. After a bit of back and forth I was given an accurate quote over the phone and a date and time for when it could be taken care of. With a timely arrival the service provided was cleanly as to not make a mess in my home, quite fast in my opinion given the difficulty level of the work, and was accompanied with a recap of the problem and the fix for my own knowledge. Nick also made sure as things were wrapping up that I knew to give him a call for any other problems big or small, even it was just for pointers. I'll definitely enlist their services again if I have more plumbing issues in the future. Pacific Crest Plumbing does great work! read more

I don't know if you've ever been there: kitchen faucet, despite years of service, rebels against mankind and simply drips in contempt. When living off takeout and paper plates has lost its luster, it's time to call in a professional. Nick replaced our antique water heater and outdated faucet and Zak provided valuable advice regarding our dishwasher. Joyous jet streams, once again, thanks to Pacific Crest. read more

Great service! I had a pretty simple fix but not being handy, I have to rely on others. Pacific crest was quick with an estimate and got the job done. My shower/bathtub is now working properly read more

I hired Nick to fix an issue with a secondary washer line that was backing up in my laundry room. He implemented the most cost-effective solution. I also had tree root intrusion in my main sewer line that was detected following a video inspection (recommended by Nick). We discussed the issue and Nick mentioned a client who used enzymes for tree root intrusion. I researched this issue and ended up using Green Gobbler Foaming Root Killer. If this solution works I will end up saving $7000 on a sewer line replacement. Thanks Nick! read more

My first job with them was when my water main broke and started leaking into our finished basement. They came out to diagnose it the same day I called, helped me mitigate it, and were out the next morning to replace it. They coordinated the contractors and permitting necessary to get the job done. Today was easy: What I thought was a leaking hose bib they determined to be my dryer vent leaking into the gap above the ceiling and condensing on the cold water input. Nick left me with a plan for confirming it and an easy fix I can manage on my own. Every time they have showed up on time, with confirmation when they were on the way. Having had a lot of troubles with this house over the years (how many different ways can a finished basement leak?!), the folks at Pacific Crest Plumbing have been refreshingly reliable and easy to work with. read more

Long time user, first time reviewer on Yelp. Nick and his team at Pacific Crest Plumbing are just that good. I recently moved into a home in Portland with ancient and rusted galvanized steel plumbing. Though a smaller home, I knew a complete re-fit to PEX and a new water heater would be a big job. I called around to quite a few plumbers and received several estimates. I'm very happy I gave the job to Nick. Nick and his team showed up on time. The kept the areas they worked in clean and tidy. The work was completed on time as promised. Nick was friendly and patient - two traits I find are often lacking these days. I am extremely happy with the finsihed work. The water pressure is outstanding. The water heater works like a champ. New plumbing isn't the sexiest thing you can spend money on for your home, but knowing the water through the pipes is clean feels pretty dang good. I strongly recommend hiring these folks for any plumbing work you require. You'll be happy you did. read more

We had Nick come and do some minor repairs to our toilet (it wouldn't stop vibrating). He was on-time for the appointment (we received a phone call about an hour ahead to know he was on his way), and then fixed it right away and did a great job (as always)! Plumbing is one of those things that when there's an issue, it's good to have someone you can call to fix when you have issues. I'm glad we found Nick, he does great work and we always feel like we are treated with respect. read more

This is an amazing company! In my experience, most contractors are kind of lame. They take forever to get to your house, don't do the job well, arrive late (and don't even call), charge too much money, or make a big mess. Usually, it's all of the above. This company is the exact opposite - Nick has helped me out several times, and the service has been perfect every time. We've had a couple emergencies, and they arrive very quickly. For repairs and upgrades, Nick and his assistant Anna helped select great hardware after making an effort to repair an old broken faucet, and offering great advice on how far to go to try to fix the old one. Even the prices are very reasonable - what's not to like? There are very few companies that I feel this positive about - (Ok, I feel this way about Apple, and love my iPhone) Pacific Crest is the ONLY contractor that has ever delivered the goods so totally. Plumbing is one of those things you wish you didn't have to deal with, so it's really great to find a contractor you can trust. read more

We had a water heater leak and needed a replacement fairly urgently. I called and spoke with Anna, who was very kind and accommodating, and her professionalism made me certain I had chosen the right company to do my water heater. She made an appointment for the next day and was excellent about communicating when to expect someone to drop by (which was early, thankfully). Treven B., a journeyman plumber, was awesome! Professional attitude and attire, and clearly competent in his trade. He changed out the water heater and had the old one out in under 1.5hours, the job looks great and is working well so far. He made sure everything was as clean as it had been before he came and gave me a run-down of everything and took my questions before leaving. He even gave me some advice on other plumbing issues not related to the particular job. I would gladly use these guys again read more

Called back in timely manner. When I was explaining what I wanted an estimate for his first question to me was do you want this done illegally? He then proceeded to tell me it would cost around 4K. His attitude on the phone was very condescending. It was all about how much money this project would cost, because I have an older home. I have budgeted enough to cover the remodel but his assumptions were that I have no money to spend on it. Would not recommend this company. read more

So grateful for Nick at Pacific Crest Plumbing! I called at 8pm at night hoping he could come out the next day because I had a toilet issue that I hadn't been able to resolve. He was booked but, even better, gave me the advice I needed to get the toilet to work right! I'm so happy that it works right now, and he was super nice about it. What a relief! We've used him before in the past and he's great. :) read more

I wrote this as a tip, first, but had to give 5 stars... Trevon with Pacific creat Plumbing is great! We'd used PCP before for a small project and they handled it well, so I called for the latest issue, a leaky pipe in our crawl space. Trevon was timely, professional, affordable, and friendly. I was worried the fix would cost an arm and a leg, and it didn't. Anna even called me back over the weekend to schedule a weekday appointment ASAP!! Great service. We will continue to use them in the future. read more

After a couple attempts myself I needed a plumber I could count on, I tried Pacific Crest Plumbing for a drain issue with my washing machine. Not only did they get there in the window of time they said... they actually left my place clean with out a mess for me after. His assistant even helped me so the issue would not accur again if I did a little maintenance myself. Thanks Nick... I would gladly refer these guys. read more

I'm in a house that has been "DIY'ed" nearly to death by the former owner. Our kitchen sink pipes started to leak, and after a brief misadventure trying to fix it myself, I was lucky enough to find Nick. A call the night before brought him to the door at 8:30 the next morning. He was quick, professional, kind, and very mindful of the fact that I really don't have emergency plumbing built into my budget. Not long after he appeared, he was done. I'm so very satisfied with his work, and he told me that because he couldn't do things exactly as he had intended, there was less cost than estimated. He easily could have charged me the estimate, and more, as he did a great job. I am happy to recommend Nick and Pacific Crest Plumbing to anyone who needs a plumber. I couldn't be more satisfied with his work. read more

Nick did a great job on the water service replacement and re-pipe of our house. Nick clearly communicated throughout the process, which was great for coordination of our day. Of all the plumbing options we had, Nick's was the best planned and most detailed so we knew what to expect and were reassured. The quality of the work was fantastic and we got what we agreed on at the outset (our project didn't have any unforeseen issues). We couldn't be happier. Thank you Nick. read more

Second time we've used Nick to help us out with our old home's plumbing issues. He's amazing! Quick, efficient, professional, and gets it done right! We'll be using him again - as I'm sure we're not done with this old lady. Thank you Nick! read more

Nick came out with his worker just over a year ago and installed brand new lines for me. GREAT job, the bid was a fair amount and they left my place better than when they came in. They also accommodated me by rearranging the mess of pipes under my sink. Then, I played a mean trick on them on April 1st and left a message that my pipes had burst.. they were so quick in responding and very gracious about my joke after the initial panic attack I had caused. I must have been looking for trouble because one of the pipe pieces that goes to my outdoor faucet blew out and he came back out to have a look. Said this is like a one in a million and apologized (even though it was not his error) and fixed it promptly. Thank you Nick! If you are looking for someone to care about you and your home, he is your guy! read more

Nick returned my call. It wasn't a huge emergency, just some containable dripping under and around the sink. Nick thought it was our faucet and advised me to get the style of faucet I wanted and set an appointment the next day. Nick was right and found a few things while dismantling and flushing the lines. He was concerned with doing this job most efficiently and properly. I will most certainly call Pacific Crest again read more

Now, I'm not going to say that no one should use their services, but there are some things people should be aware of ahead of time. They are a very small business (two plumbers, one lady who does scheduling etc.) Husband-wife team plus another plumber. While I realize that supporting small businesses is awesome/important, you do need to realize what you're getting when you do this. When you only have two plumbers it makes it very difficult to get through a busy day I imagine. So, here is my experience with this company: I scheduled my first appointment early in the week for a Friday afternoon. I was told they might even be able to move it to Thursday. Friday come around, my appointment time comes around... no plumber. I give him an hour, call them and am told that he won't be coming as his sister was having a baby - fine enough, but they really should have called. Then she tries to tell me that the appointment had never actually officially been made, which wasn't true. So we reschedule... This time he does show up - three hours after his scheduled appointment. He does what he needs to do (installing a shower head and supposedly fixing a minor leak) and the price blows my mind. Over $200 for some basic fixes. They offer no discount for being extremely late AND missing an appointment. I complain, suggest they offer a discount, which they finally do. Now, this might work - if they had actually fixed the toilet, which they didn't. Later that night the same problem happens. I call them to inform them, they tell me they need to replace the entire toilet and quote me a price. There was no way I was going to use them again, so I call another plumber and guess what? 1) Their quote for the exact same new toilet was about half the price of Pacific Crest 2) I didn't need to actually replace the toilet at all and they showed me why what Pacific Crest did didn't fix the problem at all, and that the fix was actually incredibly simple. Long story short: I will never be using Pacific Crest Plumbing again because I don't like paying for expensive horrible service. Possibly the worst service I have ever received from a repair company. Addition to my review: While I strongly appreciate the business's offer to refund the entire service (and this is not necessary, as the service of the shower install was provided), I do not appreciate publishing my personal private information (which violates Yelp Terms of Service), nor do I appreciate the barrage of text messages I have received on my cell phone tonight questioning my character and values. Please remove my address and full name immediately. This has been reported to Yelp. Addition: I am glad to see that my private information has been removed (by Yelp, I have been informed). I was in no way financially compensated by one of your competitors to write this review. The stark contrast between their service and yours is what inspired me to write it, and I find it offensive that you would make such an accusation. One final update to close this off: The refund was cancelled by Pacific Crest without them informing me directly, which is fine, though quite confusing. read more

They did a job for us a year ago. Quoted and charged for 6 hours works, actually the plumber only worked on it about two hours. The plumber gone for 3 hours between. I think it was over charge $2200 for two hours work to fixed/install a new set of shower faucets and leaking. I called to the office next day. The person answered phone said, because Nike worked faster than other plumbers. read more

Our usual guys were unavailable and our shower was leaking gallons by the hour. Nick came out and made quick work of a sticky situation. The price was very reasonable and he cleaned up everything very well. He also tolerated our curious toddler which was great, too! Friends recommended him and I'm so happy they did! read more

Called for estimate to come out to fix a bathtub leaking into our basement, not exactly something we can wait on, and they could not come out for 3 weeks! So much for emergency plumbing services! UPDATE: The lady I spoke to read this above review and left a snarky message on my voicemail telling me this review was "unfair" and that there's "a plumbing shortage in Portland" which is absolutely not true - after this call I talked to two plumbers with higher Yelp ratings who both had time to come in on Monday. All I did was speak the truth. If you're a service business and you are booked that far out, the least you can do is offer potential customers an alternative company to call - anything to show that you empathize that the customer is in a bad situation and want to help, even if you can't personally do it. 2ND UPDATE: Then the lady proceeds to start texting me about the review. I asked her to stop contacting me. She texts me again. I asked her AGAIN. She texts yet again demanding I remove my review saying I'm claiming that they offered emergency services, which I did not. I simply am stating that this is not a place you call if you need emergency plumbing services. I responded to her a third time that if she continues to text me after I've asked her not to contact me and to take my number out of her files that I will consider this harassment. Guess what? She texted me AGAIN. 3RD UPDATE: She has now texted me five times despite repeated requests for her to stop contacting me and remove my number from her records. I let her know if she continued contacting me I would report her to the BBB. And I quote "that's fine because then we will have your full name and address and this will not go away you slandered our family business online". Seriously? I wrote an honest, two-sentence review and her response has escalated to attempting to threaten and intimidate. DO NOT WORK WITH THIS COMPANY! If you see the other bad reviews you'll see that she has left rude responses to other customers as well. She could have turned a bad situation good by offering to help find another plumber, but instead takes customer's contact information and harasses repeatedly. read more

I first encountered Nick via Craigslist. I was having a problem with my garbage disposal. He came on time as promised, fixed the problem and was on his way. He was friendly and courteous, but mostly, he fixed the problem. That was about 2 years ago. Since then, I have called him ONLY on at least 3 other plumbing related issues and, frankly, he is the best trades-skilled person I've met hands down. Not only does he know his stuff, but he gets it done on time and at the price he says it will be. He's clearly good at what he does and I'll be recommending him to all my friends who need a plumber. BTW, Anna, his assistant is equally as friendly and courteous! read more

Mom had her kitchen sink draining into her bathtub. He was the first to call of 10 plumbers I called. He was really nice, efficient and nice also to our little barking dog..who eventually stopped as he was playing with him..the problem was fixed and the only thing is I wish any plumber would call back sooner read more

I have been using Nick and Pacific Crest Plumbing for several years and I couldn't be more satisfied with the service that I get each and every time I need him. He is thorough and absolutely competent. He will not charge a fee for the drivetime to your home. He is awesome. He has fixed a number of plumbing problems for me, done installations of faucets, etc. And he is very quick to respond to any problem. I wouldn't use anyone else. read more