Harmon from Cottage Imaging went above and beyond to help get our situation a solution…read more 1. Great experienc. 2. Great care. 3. Excellent Quality. six 's.

WORST place to try and book an appointment. First of all, you can't get anyone to answer the phone-…read moreit took at least 12 calls and many minutes on hold only to be hung up on when I was next in line. And this happened 4 x's!!! Second, when I finally got someone on the phone, they too hung up on me- and this was after I begged her to take my number in case the call gets disconnected. Do you think she called back? Wishful thinking. Never will I step foot into such an unprofessional and irresponsible medical office. How they are in business is beyond me. A one-star rating to far too generous.

Amazing Providers, courteous front desk, pleasant Office Management. I see Janet (PA) and could not…read morebe happier with her care. She is friendly and professional. The Clinic also offers Podiatry, Acupuncture, and Chiropractic services. Awesome!!!

The majority of my experience at the Neighborhood Clinics has been very positive, except for some…read morehiccups. Janet Spagna, NP-C is the best. She's authentic, listens, considers me and is attentive to my needs. She is very accessible, and doesn't make me feel like I ask too many questions. I literally trust her with my life. I've been through three major surgeries: lower back, total hip replacement, and broken shoulder and a bunch of minor surgeries with her as my PCP. All of her medical assistants are amazing, even the manager jumps in to help. How could we clone Janet? Front staff are also very friendly and helpful. Ava is awesome & acupuncturist Amanda is AWESOME too!! I also enjoy some of their workshops:) The lab technicians are very profesional & friendly. I have two big, not so good concerns; telephone system but I found my way around it!! If they got their portal up, it would be so much more efficient. Fair experience with Podiatrist. Dr. Miller is the second issue, I have not had any fair nor good experiences with him. He requires patience and interpersonal skills training, horrible listener. How dare he think he knows my body better than I do. Send him back to the ICE AGE. They get an 9 on a scale of 1-10. Dr. Lin on the dental side of things is also pretty amazing. He is very attentive, patient, understanding, and cares. I had one (1) not very good dentist, I think she forgot patients may feel pain. My service animal reacted to my pain but all good, I have never been seen by her again. The medical dental staff are very friendly and understanding as well. Marbella, the manager is great & helpful but some of the front staff need training in friendliness. They also get a solid 8.75555. A smile goes a long way!!

First time coming in, Alejandra the MA and the Rad Tech (forgot his name), and the PA were very…read moreprofessional and kind. It is rare to see their level of respect and kindness. Thanks guys!

I called to make an appointment, they do not make appointments if you call! you must go to website,…read morewhich is not very user friendly. If the available same day appointments do not work for you, too bad, you cannot choose another day! A completely frustrating waste of time!

Oncology Efficient office staff and they were easy to work…read morewith. Appointments were on time Caring surgeon Dr Haji Clean and valet parking.

An update to my review as of 1/20/2026: We continue to be batted between UCLA telling us to call…read moreour insurance, and our insurance (Cigna) to call UCLA due to them (correctly) stating they do not set the prices, and only UCLA can help due to them charging us at a special faculty rate (despite special faculty rate NOT being the appropriate categorization for a primary care visit), and not informing us beforehand that this would be the case. Once we finally reach someone to talk to at UCLA, we are told a supervisor will look into it and then get no response for a month, only for us to proactively follow up and be put through the same claims process again with no help in sight. Truly, one of the worst healthcare experiences we have had. Over $1000 to get 5-10 minutes with a primary care Dr to request a an antidepressant that I have taken for years, and requiring a follow up Drs appointment to charge hundreds of dollars a second time to even be able to receive a refill of the medication. I hope my experience informs others and they choose a different healthcare provider group. Not only is there nobody to go to for help, the UCLA billing department actively does NOT want to help you, and unnecessary follow-up appointments are booked in order to extract as much money as possible from a patient into their healthcare system.

Dr.Liang is by far the best primary care physician I've ever had…read more She's incredibly smart, personable and responsive. I feel very fortunate to have her as my primary care physician. I wish every physician I've dealt with was the same..

Dr Liang has been my primary care physician for 10 years and I am very happy with her care. She has…read moreguided me through weight loss, cardiac issues and more. She is easy to reach in case you have an illness or injury, her staff is friendly, and the location at 27 W Micheltorena is much easier to get in to than some medical clinics in town.

My child has been seeing Dr. Kayumi-Rashti for over a year and she has been nothing other than…read moreexcellent. She is patient during our visits and listens to all concerns and questions and takes the time to talk to you about care in detail. I never feel rushed when I am bringing in my child for a visit. Her calm and professional demeanor is reassuring especially when your little one is sick. I have also called the nursing line to speak to someone immediately regarding my child's symptoms and they are super responsive and professional when guiding you and making recommendations. The 3 stars is due to the staff, specifically the front desk. On multiple occasions I have found the front desk staff to be unorganized and dismissive. I have worked in healthcare for over 10 years in various positions and facilities, I know how hectic and stressful the industry can be. I always try to approach difficult situations with the staff with empathy and compassion but it is difficult with this office when the front desk staff is unprofessional and quick to blame and shame patients/parents without even bothering to understand the situation. A recent example includes miscommunication about my child's visit. It wasn't made clear that I would not be seeing the doctor that day (even though the doctor said they would follow up on symptoms during this particular visit). When I asked if we could see the doctor, the back office staff asked the front desk and the response from one of the receptionists was "I hate when they do that." I hate when I am put in shitty situations due to lack of information and communication, but here we are. While I appreciate the care provided by the physicians and nurses, the front desk's poor service detracts from the overall experience. Improved training and stronger focus on patient interaction would make a huge difference.

We are so grateful for this clinic and our pediatrician Dr Brian Santacrose. We have ALWAYS been…read moreseen same day or within 24hours for urgent matters.... Even once calling at 4pm on a Friday and getting seen at 4:30pm!! He is on time and attentive. Staff has always returned my calls, even messages almost immediately. They have been flexible and wonderful to work with during the pandemic... prioritizing safety and patient access. Even accommodating my cash pay needs when we had no insurance x 1month. I feel grateful to have a pediatrician and care team that make us feel supported and well looked after.

Dr. Birch. He is wonderful. He has tried to help me with a doctor that messed my knee up really…read morebad. He has done his best to make me well over the last five years. I really appreciate his help. He is a great doctor. I cannot speak for the rest of the people there but I know Dr. Birch is wonderful. I think him a lot. We've been through many surgeries together.

Dismal experience with the front desk, the office manager and most unfortunately the doctor…read morehimself... The doctor's behavior during an appointment was incredibly inappropriate. We tried carefully to find whom to report it to and were referred to Christina whom we were told was HR but then turned out to be the office manager? All very unclear. Regardless, we very specifically requested anonymity and discretion, and instead she was incredibly rude, disrespectful, and simply forwarded it to the doctor himself who was inappropriate, completely against our wishes! It was an abhorrent experience and handled just as abusively on all sides. There is no oversight recourse with these people.

don't be fooled by the great location this clinic is located in. I quickly got transferred out…read moreduring my maternity care because I could tell my doctor was very much outdated. I had to explain to her some things about pregnancy and birth which was very concerning. fast forward years later, to now, I decided to make an appointment for an STD screening but they were super backed up and even knowing they were backed up the receptionist still told me to come early! because of my symptoms they declined to do a urine test so I ultimately ended up canceling my appointment. i never knew you could be disappointed in a clinic but here I am.

I enjoy going to this clinic. The staff is so nice and my provider cares about my health. Even now…read morewith Covid, I can see that they are doing the best for their patients. The place looks clean and well taken care of.