I arrived at eight on a Tuesday morning without an appointment. We generally use the Solvang…read morelocation but I had to be in Santa Barbara for another appointment and figured this would be convenient. The waiting room was full and there were four young women behind the desk loudly discussing what they had eaten that weekend. An elderly man inquired as to when he could do his urine test and the receptionist loudly rebuked him for not telling her he was only there for a urine test. So shaming and unprofessional. When my turn came I went back with the tech who was so surly she couldn't be bothered to say good morning, what arm do you want to use, get ready for a prick, etc. she jabbed the needle in so hard that I'm still very busied two days later. I have never even had a mark after a blood draw. Absolutely zero humanity. Also, their restroom for urine samples is in the middle of the waiting room. Awkward, sad, unprofessional. Not the normal PDL.

Briz at the call center is AMAZING!!! Always cleaning up the mistakes that the lab often makes. She…read morereally goes above and beyond.

The quality of lab services to clients is a highly personal preference. I'm a registered nurse and…read moreI regularly use this company for my clients and myself. I have visited two of the three sites in my area and have found them to be exceptional in these ways: got it done with only one needle stick, got professional and skillful people. Of course I have criticisms but that is not part of this review. The overall care experience is a rare bird these days and I want to share that here. P.S. I have no financial connection to this company and I have a highly critical nature towards services that supplement (or fail) my quality of care standards. And I'm a seasoned, critically harshl advocate for my clients. Good job!

A small cramped facility with cold lighting, but the the worst part is there is NO RECEPTIONIST…read more I've walked in when the place was empty and waited over 10 minutes to pick up a collection cup. Same thing when the place is crowded. I can only imagine how much harder this makes things for the poor lab techs. If you have the option to go to Pacific diagnostics or anywhere else in the area, DO IT! My experiences there are leaps and bounds better.

The staff is always helpful and pleasant. It helps to make an appointment which is very easy to do…read moreeither online or by calling. I have never had a bad experience with the draws.

Helpful staff! The nurse who did the blood draw was friendly and an expert. The wait was long (45…read moreminutes) as there were LOTS of people there; I would've made an appointment but couldn't get one before 11:45 this week before my doctor appointment. However the wait was comfortable and the staff were doing the best they could, giving each patient caring attention.

This location is always clean, brightly lit, and staffed by kind and professional people. I've…read morenever had to wait long, and I'm in and out within 15 minutes. Patients are treated with respect and dignity. I'm actually on my way there for yet another blood draw, and, while not looking forward to it, I'm also not dreading it.

I had a blood draw at the Solvang location. My technician " Lillyanne" did a great job as always…read more I'm a senior so I've had a lot of blood draws - she does a remarkable job. Thank you so much !!

In the past, when a doctor requests a blood, urine, or feces sample i have gone to another place…read morethat begins with the letter Q. I don't think I can say the name here. Q always has long waits. Yes they are shorter with appointments. it is often crowded at Q. A couple years back, my doctor said, Do you want to go to Q or Pacific Diagnostic labs? I had never heard of Pacific. I said I would try Pacific. WOW!!! This place has never had more than 3 people in the waiting room!! You do not need to make an appointment. Say what??? It is so dang convenient. The test results are super fast!!! Many of the doctors who are affiliated with CMH can see your blood results. So my gastroenterologist can check out my results as well as my endocrinologist. Easy peasy. I forgot to add my general doctor to my lab work. You can tell Pacific labs of all the doctors you want to see your test results. Pacific Diagnostic Labs are nearly perfect. I did have a couple of times when my insurance said there was a problem. I called and these 2 issues were resolved. I believe that there is only 1 or 2 people who work here. I do not know the name of the main gal. She checks you in and does the tests. She is a 1 woman show. She is always kind, friendly, & professional. I low-key do not want word to get out so this place doesn't get crowded and yet, I owe my fellow yelpers this knowledge.

I am afraid of needles and get close to fainting after I get my blood drawn. I told my phlebotomist…read moreup front, and she was so lovely and helpful. It was literally pain-free. I still started to faint (not her fault), and she took great care of me and kept me conscious. I will absolutely go back.

The front desk receptionists are the most rude I have ever come into contact with. I'm certain…read morethat they are trying their best to be effective, however this does not a comfortable visit make.

The receptionist is absolutely rude and has an attitude. The tone from her was absolutely…read moreunprofessional and out of line. I'm an ICU nurse for years. She is the worse I encountered in medical field.

I'm so pissed. This place has appointments available online all day. This is my second time coming…read morehere only to learn that they are now open only 7am - 12Pm. They need to change their hours online immediately.

Bad service at Quest Diagnostics--long waits, poor communication, and frustrating processread more

We used South Coast Analytics so our extended family could get rapid Covid tests before a vacation…read moretogether. Cormac was the tester who drove out to our house. He was prompt, friendly, professional, and knowledgeable. He had an efficient setup that worked well outside. The tests went very smoothly. We were impressed by the safety and efficiency of the the procedure, and would definitely recommend South Coast Analytics to anyone looking for a rapid Covid test.

Bless them! I had to travel outside the Country by plane and SLO County did not have anyone to…read moreprovide me with a RT/PCR Covid test with guaranteed results prior to the 72 hours the Country I was entering required. I did one two days ago in my County and no result yet. Today, I went to South Coast Analytics testing site in Santa Barbara. I received efficient, professional work done; and before I arrived back home the results were in!!!! I made a same day appointment in the middle of the night, traveled to Santa Barbara, got my results of one of the most accurate tests for covid in a few hours. Just excellent professional service and a life saver! I would never be able to board the plane if they were not as efficient as they were... The airports around this area should refer people with international flights connections to them. It would have saved me from a lot of suffering!

This pertains to the Pacific Diagnostic Laboratory at the Sutter Cancer Center which is by far the…read morebest location I've been to. Free parking is very close by, the staff are uniformly professional, it has windows with pretty views, instead of a dungeon like space, Eila is exceptionally patient and kind, as I'm skittish about needles. Seldom is the place crowded - if you're going to one of the labs around Cottage hospital, this is one to consider. Highly recommended. Thank you to the staff there.

What a difference, so far. Very helpful, patient, organized, efficient and accommodating. The…read morescheduler explained things clearly, and called my doctor's office for the order and checked my insurance right on the phone with me, much like the way pharmasists work. I also love that they use modern technology and can link to my doctor's office, which is in a completely different group. To me, they are a breath of fresh air--- a pleasant option, and worth the drive. I will be commuting an hour each way rather than having to use Radnet imaging service providers in my area.

I honestly had a perfect experience with Cottage Radiology and they easily accommodated my need for…read morean "open" MRI. From the moment I called to set up my appointment (and the help I had from Deanna and Kelly untangling a slightly tricky referral), to the actual MRI experience with awesome Rhonda, everything was so professional, and administered by kind and caring people. It really made a difference in how the whole experience felt for me. Deanna and Kelly were able to schedule my appointment within a week(!), and when I arrived the entire office was well-organized, very courteous, and right on time. Definitely would recommend Cottage Radiology! :-)