The quality of lab services to clients is a highly personal preference. I'm a registered nurse and…read moreI regularly use this company for my clients and myself. I have visited two of the three sites in my area and have found them to be exceptional in these ways: got it done with only one needle stick, got professional and skillful people. Of course I have criticisms but that is not part of this review. The overall care experience is a rare bird these days and I want to share that here. P.S. I have no financial connection to this company and I have a highly critical nature towards services that supplement (or fail) my quality of care standards. And I'm a seasoned, critically harshl advocate for my clients. Good job!

Much improved with additional staff to draw blood and get the work done. Think the staff whom have…read morehelped me are very good and knowledgeable.

Briz at the call center is AMAZING!!! Always cleaning up the mistakes that the lab often makes. She…read morereally goes above and beyond.

I arrived at eight on a Tuesday morning without an appointment. We generally use the Solvang…read morelocation but I had to be in Santa Barbara for another appointment and figured this would be convenient. The waiting room was full and there were four young women behind the desk loudly discussing what they had eaten that weekend. An elderly man inquired as to when he could do his urine test and the receptionist loudly rebuked him for not telling her he was only there for a urine test. So shaming and unprofessional. When my turn came I went back with the tech who was so surly she couldn't be bothered to say good morning, what arm do you want to use, get ready for a prick, etc. she jabbed the needle in so hard that I'm still very busied two days later. I have never even had a mark after a blood draw. Absolutely zero humanity. Also, their restroom for urine samples is in the middle of the waiting room. Awkward, sad, unprofessional. Not the normal PDL.

I'm so pissed. This place has appointments available online all day. This is my second time coming…read morehere only to learn that they are now open only 7am - 12Pm. They need to change their hours online immediately.

Bad service at Quest Diagnostics--long waits, poor communication, and frustrating processread more

This pertains to the Pacific Diagnostic Laboratory at the Sutter Cancer Center which is by far the…read morebest location I've been to. Free parking is very close by, the staff are uniformly professional, it has windows with pretty views, instead of a dungeon like space, Eila is exceptionally patient and kind, as I'm skittish about needles. Seldom is the place crowded - if you're going to one of the labs around Cottage hospital, this is one to consider. Highly recommended. Thank you to the staff there.

On 5/11 the office was open but unstaffed when I walked in to get an urgent test kit. I called the…read moreState St. office and asked if anyone was working, and was told the tech at Montecito was probably busy doing draws. On 5/12, I arrived at 8am, waited 15 minutes, then asked the pharmacy personnel if anyone was there, and they confirmed no one had come in yet, and that no one ever showed up the day prior. I tried to contact the customer service 800 number, but there was no way to speak with anyone to ask what's going on. Also, the mobile app wasn't working right, even after updating it. I'll be moving my lab business elsewhere!

Waited over an hour for lab draw. The phlebotomist is chatting the whole entire time taking calls…read moredoing everything but drawing blood.

I have had blood draws periodically over the last few years at the Solvang facility, as recently as…read morethis morning. I greatly appreciate the absolute professionalism, skill and efficiency of Liliana! She works alone, doing intake, checking insurance info, identifying the referring doctors, then drawing the blood samples so expertly and painlessly, that even in a busy morning with lots of patients, we were all on our way out within minutes of arrival! That said, this tremendous and hard-working young woman could surely use a co-worker to assist!

This location is always clean, brightly lit, and staffed by kind and professional people. I've…read morenever had to wait long, and I'm in and out within 15 minutes. Patients are treated with respect and dignity. I'm actually on my way there for yet another blood draw, and, while not looking forward to it, I'm also not dreading it.

I would recommend this Labcorp!! The office was easy to find, making an appointment was very…read moreaccessible, my questions were answered, and the woman on staff who helped me was very knowledgeable and made me feel very comfortable. Thank you! :)

Been to a couple Labcorp offices and both had me in and out of there very fast. Well done!read more

I had such a great experience at Labcorp in Santa Maria thanks to Brianne. She was there all by…read moreherself, checking people in, drawing blood, and keeping everything moving smoothly and efficiently. You could tell she was under pressure, but she stayed happy, friendly, calm, and professional the entire time. I had an appointment and was worried I might not make it to my client's house by 9 AM. I even asked if I could come back later if the wait got too long, and she kindly said yes, of course. I decided to stay and let my client know I might be 5-10 minutes late. But Brianne worked so efficiently that she got me out of there with enough time to make it exactly by 9. It's rare to see someone handle stress that well while still making people feel comfortable and cared for. Great employee, great experience, and I would absolutely recommend this Labcorp location because of her.

I have made two appointments for this facility using their online system. Got confirmation texts…read moreand everything. Both appointments were scheduled for 3:15PM. BOTH times I showed up and they were closed early. No text to let me know, no notice to reschedule. Do not believe the online scheduling system because if they leave early it doesn't let you know and they will not contact you.