The staff is always helpful and pleasant. It helps to make an appointment which is very easy to do…read moreeither online or by calling. I have never had a bad experience with the draws.

Helpful staff! The nurse who did the blood draw was friendly and an expert. The wait was long (45…read moreminutes) as there were LOTS of people there; I would've made an appointment but couldn't get one before 11:45 this week before my doctor appointment. However the wait was comfortable and the staff were doing the best they could, giving each patient caring attention.

The quality of lab services to clients is a highly personal preference. I'm a registered nurse and…read moreI regularly use this company for my clients and myself. I have visited two of the three sites in my area and have found them to be exceptional in these ways: got it done with only one needle stick, got professional and skillful people. Of course I have criticisms but that is not part of this review. The overall care experience is a rare bird these days and I want to share that here. P.S. I have no financial connection to this company and I have a highly critical nature towards services that supplement (or fail) my quality of care standards. And I'm a seasoned, critically harshl advocate for my clients. Good job!

A small cramped facility with cold lighting, but the the worst part is there is NO RECEPTIONIST…read more I've walked in when the place was empty and waited over 10 minutes to pick up a collection cup. Same thing when the place is crowded. I can only imagine how much harder this makes things for the poor lab techs. If you have the option to go to Pacific diagnostics or anywhere else in the area, DO IT! My experiences there are leaps and bounds better.

I arrived at eight on a Tuesday morning without an appointment. We generally use the Solvang…read morelocation but I had to be in Santa Barbara for another appointment and figured this would be convenient. The waiting room was full and there were four young women behind the desk loudly discussing what they had eaten that weekend. An elderly man inquired as to when he could do his urine test and the receptionist loudly rebuked him for not telling her he was only there for a urine test. So shaming and unprofessional. When my turn came I went back with the tech who was so surly she couldn't be bothered to say good morning, what arm do you want to use, get ready for a prick, etc. she jabbed the needle in so hard that I'm still very busied two days later. I have never even had a mark after a blood draw. Absolutely zero humanity. Also, their restroom for urine samples is in the middle of the waiting room. Awkward, sad, unprofessional. Not the normal PDL.

Briz at the call center is AMAZING!!! Always cleaning up the mistakes that the lab often makes. She…read morereally goes above and beyond.

The front desk receptionists are the most rude I have ever come into contact with. I'm certain…read morethat they are trying their best to be effective, however this does not a comfortable visit make.

The receptionist is absolutely rude and has an attitude. The tone from her was absolutely…read moreunprofessional and out of line. I'm an ICU nurse for years. She is the worse I encountered in medical field.

I'm so pissed. This place has appointments available online all day. This is my second time coming…read morehere only to learn that they are now open only 7am - 12Pm. They need to change their hours online immediately.

Bad service at Quest Diagnostics--long waits, poor communication, and frustrating processread more

Quest is a huge company and service varies in different locations. My doctor sent an order for me…read moreto get my blood drawn and said I can go to any Quest office. Well this one is inside a pharmacy in a little strip mall in Montecito. The office was run entirely by a polite and, as it turned out, a wonderfully skilled phlebotomist. She took me without an appointment, helped me sign in, and then quickly did the blood draw and sent me on my way. She runs the whole operation herself, alone, and does an amazing job. The whole process took about 15 minutes and I left there feeling like I had gotten no nonsense good old fashioned good service. And I'm a cranky, somewhat cynical old nurse with a low tolerance for bad patient care. Wow, was I impressed and pleased. I will definitely come back here again if needed. Thank you most sincerely and please give this woman a raise. You need to hang on to her.

On 5/11 the office was open but unstaffed when I walked in to get an urgent test kit. I called the…read moreState St. office and asked if anyone was working, and was told the tech at Montecito was probably busy doing draws. On 5/12, I arrived at 8am, waited 15 minutes, then asked the pharmacy personnel if anyone was there, and they confirmed no one had come in yet, and that no one ever showed up the day prior. I tried to contact the customer service 800 number, but there was no way to speak with anyone to ask what's going on. Also, the mobile app wasn't working right, even after updating it. I'll be moving my lab business elsewhere!

This location is always clean, brightly lit, and staffed by kind and professional people. I've…read morenever had to wait long, and I'm in and out within 15 minutes. Patients are treated with respect and dignity. I'm actually on my way there for yet another blood draw, and, while not looking forward to it, I'm also not dreading it.

I had a blood draw at the Solvang location. My technician " Lillyanne" did a great job as always…read more I'm a senior so I've had a lot of blood draws - she does a remarkable job. Thank you so much !!

Been to a couple Labcorp offices and both had me in and out of there very fast. Well done!read more

One of best experiences I have ever had getting labs done. Very clean and quiet office. Easy…read moreparking options! Extremely professional and kind staff. Check in was simple and took seconds. I will definitely be recommending this spot to others. Thank you!

I had such a great experience at Labcorp in Santa Maria thanks to Brianne. She was there all by…read moreherself, checking people in, drawing blood, and keeping everything moving smoothly and efficiently. You could tell she was under pressure, but she stayed happy, friendly, calm, and professional the entire time. I had an appointment and was worried I might not make it to my client's house by 9 AM. I even asked if I could come back later if the wait got too long, and she kindly said yes, of course. I decided to stay and let my client know I might be 5-10 minutes late. But Brianne worked so efficiently that she got me out of there with enough time to make it exactly by 9. It's rare to see someone handle stress that well while still making people feel comfortable and cared for. Great employee, great experience, and I would absolutely recommend this Labcorp location because of her.

I have made two appointments for this facility using their online system. Got confirmation texts…read moreand everything. Both appointments were scheduled for 3:15PM. BOTH times I showed up and they were closed early. No text to let me know, no notice to reschedule. Do not believe the online scheduling system because if they leave early it doesn't let you know and they will not contact you.

Had a "quote" from another place recommended by my oil changer, but I liked top shop's better. The…read moreother place couldn't give me an estimated price so I had a heads up on how much I would pay,but when I called top shop, they were able to ask the questions they needed to give me an accurate price range. The service they provided helped me save money and everyone was friendly. When sitting in their waiting area, they have coffee, tea and some decorations to look at or you can walk around some of the businesses nearby

Came by because I got a lock out, the day before I called to make sure they had my information…read more They did not tell me I had to pay $55 at time of service. The shop owner who is a short older gentlemen with napoleon complex told me I had to pay it and I would be reimbursed on it... maybe tell your customers in the future in advance how much the charge is before doing the service! Also, confirmed I don't get reimbursed.