I originally came to see if they could help me remake my grandmothers ring. While there I had them resize my engagement ring. The bottom diameter of the ring is now much thinner than the sides of the ring so it seems misshapen. I brought the ring back to see if they would correct it and they basically told me too bad, the work was done quickly verses having to send it off so that's how it looks. If I knew I was trading quality work for having my ring back quickly I wouldn't have had it resized with them. We brought the ring too another jeweler (the wedding ring shop in town) and they said not only was the job done very poorly they couldn't believe the shop didn't offer to correct it. Obviously won't be trusting them with my grandmothers ring now. read more

Offered me 100.00 for 1500.00 gold and diamond ring. Tv ad is BS. I'd rather give it away.

The service there is excellent and the quality of the jewelry we are most certainly happy with, between the owner Ted in town and Laurie in aiea they have both made our jewelry purchases educational and very informative, not to mention hassle free , I would most definitely recommend them my friends and family to check this establishment when considering a Jewlery purchase for your loved ones read more

Pacific Diamond - This is a beautiful ring that Laurie helped me create, among many pieces that she has helped me and Aimee with - Jewelry Repair Near Me - Aiea, Hawaii

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Laurie and Sheila were the most patient people my fiancé and I have met. Laurie took the time to educate us on diamonds and rings. She made me feel comfortable and she kept it real, she didn't try to blindside us with high prices or the quality of the diamonds. She reminded us that there are no "rules" on wedding rings. She was genuine with everything. They closed at 5 pm and we weren't done till 7 that shows the personable service they have. They ensured us of the services they will be providing us along our marriage/jewelry journey. I highly recommend them. read more

I bought a Cartier watch from Pacific Diamond and can't say enough about the service, I would choose NO OTHER jewelry store for my personal needs. Exceptional care and understanding is what you receive from Pacific Diamond. I would highly recommend them to both family and friends!!! read more

From the moment we walked thru the doors Laurie Tamai and her team treated us like family. We walked in knowing nothing about diamonds and walked out feeling like I could sell a diamond. Laurie took the time to educate us on diamonds in or der for us to make an educated decision. In the end I had no issues in making my decision and making my purchase with Pacific Diamond Wedding Rings and btw she said yes and loved her ring! If you are in need and don't know a lick about getting engaged like I was, go see Laurie. She will take care of you! Mahalo Laurie! read more

It is not common for me to leave such a low rating for any business as I always try to find redeeming qualities everywhere. However, the rating goes hand in hand with my experience. I should share before releasing this review to the community that I have worked for both Bernard Hurtig at the Hilton and Michael Parker of Michael's as a pearl, diamond and watch specialist. I know jewelry but more importantly, I know work ETHIC and CUSTOMER SERVICE. I know how to represent the company I work for in a professional and polished manner. ANY person in a sales position should know the basics of the two and Pacific Diamond did not deliver either. Very embarrassing for the owner who is probably a decent gentleman from what I've heard. The woman who helped me (for the sake of grace I shall not name her unless asked to do so by the owner), complained the entire time I was there about her hangover... !!! Seriously?!?! I came in for two reasons: first, to sell my old unused jewelery and second, to find future hubby's wedding band. I had heard that their rates for used gold was fair and was very interested in seeing their inventory. I won't make that mistake twice. It was a Saturday, and upon walking in I was greeted by a lovely lady who unfortunately passed me on to another to help me with the gold buy prior to my searching for a wedding band. She was clearly not fit to service anyone and when it came my turn she preceded to share about her alcoholic adventure the night before... don't get me wrong, I'm all for "bonding" with the customer but she was rude, crude and unprofessional- talking about her hangover and cursing at the computer and her inability to type and the computer's and Web page's inability to respond. So- after some colorful language and frustration- she called her colleague to help RETYPE the info. This colleague walked out BAREFOOT and didn't even say hello!! While I am not against "casual behavior", this seemed eccentric and exaggerated for a 'fine jewelry' locale. I have never experienced such poor presentation and customer service from a place that deems itself a high-end, high-quality diamond and jewelry shop. I was so baffled by the misrepresentation that when the gold buy was over I just wanted to leave. I felt so cheap being there. It was so awkward!! I decided I would spend my money elsewhere where I felt VALUED as a customer so I went with KD Jewelers instead... high quality diamonds and impeccable service. ***NOTE TO THE OWNER: Make sure your employees don't discuss the gravity of their hangovers with customers and PLEASE provide them with proper footwear! It is known that workers comp is a real pain to pay out if any of them hurt themselves at work -in this case- by tripping over their own ego and unprofessionalism. Oh, they did, however, offer me water which was the only pleasant part of my experience. read more

Initially I went in to speak with a jeweler about a favorite pair of earrings that I had wanted to be modified. I was pleasantly surprised to meet Laurie who ended up helping me. With Laurie's expertise and experience she managed to remedy my concern with my earrings and save me a substantial amount of money! Laurie really knows her client base and their needs, I ended up going home with a beautiful and quite practical adjustable necklace. I think that Pacific Diamond is a hidden jewel in the Leeward area and will highly recommend it to anyone who will inquire. Thank you Laurie and Jerica. read more

This review is over due! I have been dealing with Laurie at Pacific Diamond in Waimalu for quite some time, Her and her Staff is Awesome. Laurie is very good in what she does. Laurie has Exceptional Customer Service! When it comes to Jewelry she's the one I would recommend to go to. You'll be Super Satisfied! She'll help you in any of your jewelry needs. I love this Store, and you'll love it too. I would highly Recommend Pacific Diamond Waimalu. This has become my Home for Jewelry rather its for repair or a new purchase this is the One Stop Shop for all your Jewelry needs. Thank you Laurie and Staff for your Exceptional Work! read more

I turned my old ring into a necklace after my divorce and voila! Sweet, pleasant, and quick turn around. I like it on my neck, better than on my finger . Lisa is amazing, funny and personable! read more

Pacific Diamond - I like the diamond on my neck better than on my finger #Divorced - Jewelry Repair Near Me - Aiea, Hawaii

It is with heartfelt gratitude that I write this review. Most people buy a diamond to start their lives, this story is different. It's about how a diamond signifies the final solemn vow, "till death do us part." Three months after my mom's terminal cancer diagnosis, we realized my mom would be taking a long journey soon. Too soon. Due to a dishonest jeweler, my mom was without her wedding ring, the symbol of 35 years of marriage. My dad's wish was to put her dream ring on her finger. However, time was not on our side as she had little time left to live. We first met Laurie Tamai of Pacific Diamond on Saturday, June 13th. Laurie was amazing. She was empathetic, caring, and devoted to helping make their dreams come true. As a widow herself, she understood the importance of this ring. She came in on her days off to meet with my mom who could only venture out on rare occasions. She understood when mom arrived in the store only to quickly go back to the car to head home due to her illness. She consoled my dad as he shed tears. She rang the bell for us at the Valley of the Temples. On Friday, June 19th, my mom finally decided on her specific diamond and custom setting but her request was not without its challenges. Laurie searched and found her diamond in Belgium. She also contacted Uneek, a jeweler in LA, to customize a ring for her. Uneek empathized with the situation and made it their first priority, expediting the custom ring, staying open past business hours to finalize the CAD drawing that had numerous iterations. I'm forever grateful to their dedication and hard work. It was then made and shipped in 4 days. As for the diamond, it was due in on Friday but was held up at a California FedEx station. It wasn't going to arrive till Monday which we feared may have been too late. Laurie called a FedEx manager who put the parcel on a flight to Honolulu, landing at 7:30pm on Saturday. Laurie's friend, Brian, works for FedEx, and he personally retrieved the parcel. Laurie met him at FedEx and drove to the shop. Laurie called jeweler, David Crisp, of 3D Designs, to come in and set the diamond. Laurie, David, my dad, and I, met at the store at 8:45 on Saturday evening. We watched David set the diamond in the ring, videotaping the process so we could share it with her. From the bottom of my heart, thank you. Thank you Laurie, Brian, and David for helping to fulfill my mom's dying wish and to help put a smile on my dad's face during this most difficult time. I will always remember watching my dad put this ring on her finger and shedding true tears of love and most importantly, closure. read more

If I could give this more than 5 stars, I would! Laurie is absolutely amazing. I came here to pick out my engagement ring with my fiancé and she went above and beyond to accommodate us in every way. Not only do they have a great selection, but the prices are so much better than other places. Why go to a big name shop like the ones in the mall when you can support a small business and get a much better deal? To me it's a no brainer! Laurie took her time to show me everything including plenty of options to find exactly what I want and I am SUPER picky so that's no easy task. Also she made sure to teach us about diamond quality so we make the best choice. I can tell she really wanted me to find what I love plus she worked with our budget. She was so sweet, felt like an aunty or a friend rather than a saleswoman. She was not pushy at all. I ended up with an amazing engagement ring and wedding band, plus we got his band too while we were in there. She gave us excellent prices and some of the best service I ever received. I am SO happy with everything, she made my dream come true and I can't wait to wear it every day. Thank you Laurie!! I can't recommend this place enough!! read more

This location is fantastic clean and professional. Noah help us with an engagement ring. He took the time to walk us through differences in diamonds and settings. He kept the conversation fun and relaxed as everyone knows buying a ring is stressful. I recommend this location and also ask for Noah when you get there. read more

Did not give appraisal until I reminded them. Promise pick up date for ring resize and that failed. No common courtesy to call me and let me know that it would be delayed just kept me waiting. read more

I had a custom half carat diamond necklace made by Laurie and her team. It came out beautiful and I love it. We sat down over three visits to get exactly what I wanted. She made several suggestions which led to the final product. Laurie is very knowledgeable about diamonds and jewelry and that helped me make the right decisions. They are a full service jewelry shop that can custom make any piece and do follow-up service and cleaning. They even do watch repair and buy gold and estate jewelry. I just stopped by to get my ring and necklace cleaned and they sparkle like magic! And when I was there, I got a beautiful Pandora bracelet. Their selection is second to none! read more

Pacific Diamond - Here is my beautiful 1/2 carat diamond necklace.! - Jewelry Repair Near Me - Aiea, Hawaii

It might not be fair to leave this review, since I didn't end up making a purchase. A few days ago, I stopped in and found a ring I liked. More importantly, the price was actually *under* budget. I think the saleswoman (Laurie?) knew that she had a sure sale, since I told her I'd be leaving the island on the 4th. Great, right? Well, it would've been great, had we ever gotten waited on. When I brought my fiance back, we waited about half an hour for someone to help us, then finally left without being helped. Lost sale, and the search continues. (update: I did find and purchase the perfect ring a couple days later!) read more

There were only a few businesses in my life where I have felt beyond comfortable and welcome right from the beginning and this place was one of them :) Laurie and Suzie were an absolute delight and I can't wait to come back! These ladies were so professional, friendly and funny that my boyfriend and I stayed much longer than we though we would. We came in to get the batteries changed on two of his watches and were so surprised by how quickly everything was done (and at a great price!), but we also had a wonderful time at the store with these awesome ladies. You will not only get great service and be able to look at amazing watches and jewelry (we are talking some of the most beautiful diamonds I have ever seen in my life), but you will also enjoy great company because everyone at this store knows how to treat their customers and they go out of their way to make sure everyone has an amazing experience. Ladies, if you want to persuade your boyfriend to propose to you a little sooner, come to the Pacific Diamond Swiss Watch Exchange - Laurie will do your work for you! ,) Thank you Laurie and Suzie, you were amazing! p.s. All of you wonderful dog lovers will be glad to know that there is an adorable cute doggy that goes by the name of Foxy in the store - you won't be able to resist his charm :) read more

I walked in to change my watch battery. They did it while I browsed around. Took 10 minutes and got a discount for first time customer. Same company as the one on Kapiolani Blvd. read more

Came here a few weeks ago to get my watch resized. I had called that day asking how much it would cost and was told it would only be $5. When I went in the lady who helped me got the job done but it seemed as if I was bothering her because she had to fix it (only) twice as it wouldn't fit properly. Everyone else seemed friendly which is why I'm giving them 2 stars. She then charged me $15 but I wanted to get out of there already so I just paid the $15 and left. read more

My sales person Laurie was extremely knowledgeable about diamonds and taught my husband and myself all about the 'c's. I was pleased with the selection and our choice of a two carat round I got to choose my setting and one of the most awesome thing about my ring was the hinged option because I have arthritis but Laurie was the most friendly and personable salesperson I've had help me in a long time and not just she wanted to sale me something since my purchase I've gone back to clean or have other things done. They took my old ring and made a pendant and my next request will be to reset my studs from gold to white gold. Wonderful delightful and I'm a customer for life. Five stars read more

Laurie helped me design the perfect diamond ring for my 25th wedding anniversary. She spent hours with me while I decided on what kind of design I wanted. (After changing my mind many times) I got the most beautiful ring. This was the best experience. I felt like I was part of the family. Everyone was very friendly. I fell in love with her cute dog Foxy. Thank you Laurie. read more

I was in Hawaii on vacation and saw this store and decided to investigate. Got to meet a wonderful dog (very pet friendly). Had a lot of questions but Laurie was there to help. She knows her stuff. read more

Laurie is AMAZING! She is very knowledgeable and friendly and really listens to her customers to ensure that they get exactly what they want! I am in absolute LOVE with my engagement ring. We came in on a Sunday afternoon and had it resized and cleaned in less than 20 minutes. Thank you Laurie and Dave for your excellent customer service and beautiful jewelry. Pacific Diamond is the BEST!! read more

Amazing jewelry selection, and amazing Pandora selection. The staff was extremely friendly and informative. Received fast service on changing my watch battery. read more

My favorite jewelry place in the world! Go see Laurie! She's very knowledgeable about her diamonds and jewelry. She'll find you the perfect piece for yourself or someone special. Everyone in the store are fabulous and kind as well! Thank you Laurie for your assistance and expertise! Nancy and Lisa too! The perfect place to get your jewelry! read more

My diamond ring prong was off. Laurie took the time to inspect the ring. I got a call the next day telling me it was ready for pick up. Maaaannnn, with it all polished up and glittering, I feel like it is a new ring. Thank you, Pacific Diamond. read more

I had an amazing experience buying something special for myself. You know, one of those days when you just feel like you need a pick me up. I went to this shopping center to pick up something from the make up shop. I wandered into the hardware store then walked into this jewelry shop. It was the perfect spot to lift my spirits. I was greeted by two ladies. They offered me a cup of coffee, yum! The store was a little busy, but ensured me they would help me in a few minutes. While browsing, I remembered that I had a ring that I wanted to replace a diamond that fell out. I had very little knowledge about diamonds, Laurie was very patient with me, took the time to explain the difference between all the stones I was looking at. I was able to replace that diamond for a really good price. Im so stoked! I will definitely buy all my new jewelry here and have some others to be fixed as well! Oh Happy Day! read more

I've been to this store twice- once in September and once in November. Both times I asked for estimates to replace a diamond on my wife's ring and they have yet to respond to my inquiry. I was told they had to look it up and see what they could find to match and both times I got nothing in response. I even called to check on it and they seemed like they had no idea what I was talking about. If I had just called to ask, I might understand them loosing my information, but I wrote it down for them twice with the information needed. I'll gladly bring my business elsewhere. read more

I went into Pacific Diamond Waimalu today hoping to get my rings cleaned. I had not purchased the rings from them so I wasn't sure. I was greeted with a warm friendly hello. While the woman cleaned my ring I was offered coffee, tea or water. I was able to pick from 9 different types of free coffee-exciting! The woman noticed I was wearing Pandora jewelry. She mentioned that the Christmas collection for Pandora had just arrived and led me to their Pandora department. Where as I love Pandora of course I took a look. We had a great time laughing and talking while I enjoyed my coffee and Laurie sipped her water out of a cute wine glass, lol. It honestly felt like I was shopping with a long time friend selecting my Christmas Pandora. I not only selected Pandora charms for myself, but for several of my friends. When we walked to her desk so we could sit down and ring up my purchase I was introduced to the cutest little dog. He was so chill. I love dogs, he was a joy. At that point Danielle offered me a second cup of coffee. Graciously excepting :-) The entire experience from beginning to end was great. Very professional yet extremely fun. I have finally found my family Jewelry store. read more

This place is an absolute joke. I called before going there, asked if they do appraisals, was told yes. Asked if I had to make an appointment-no, and confirmed they closed at 5 pm. Upon arrival, the "buyer" was too busy on the telephone to acknowledge me. I politely waited till she was done. She asked what I came here to do, so I said either consign or sell, pending what I would get. She asked what I wanted for it, I said I believed it was worth a couple thousand. She immediately said I don't want it then, don't you have a friend you could sell it to? She proceeded to say it's not worth that much, and people go to Tiffany and Chanel to walk around with the blue (or black) bag. Her next move was to check eBay, in which she tried to lowball what I had! She pulled up the wrong item, I told her, I have the bigger one, and that ones tiny (not even 1 carat worth of diamonds), I have the big star (with over 1 carat of diamonds). Long story short, if I wanted an eBay quote, I would look it up on my computer myself! This place is a complete joke. They claim to give appraisals and quotes, but if you don't accept their lowball offers from the get go, they won't do a thing for you! Don't waste your time here. I was actually interested in looking at some of their pieces, but after that treatment, I wanted to wave my middle finger goodbye! read more