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    Steve's Appliances

    2.2 (85 reviews)
    Open 9:00 am - 4:00 pm
    Updated 2 months ago

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    Scratches in my concrete floor caused by Steve's Appliances
    J D.

    I bought a washer and dryer with pedestals at Steve's Appliance in June. The people who came to install had no idea what they were doing. They unloaded the appliances and rolled them over on the front lawn. They complained and swore repeatedly (yes the store with the Bible verses on their sign) as they removed my old appliances resulting in significant damage to my concrete floor! Then they carried the new appliances downstairs, and placed them on their backs on the floor to install the pedestals (for hours one guy was cussing and the other one was telling him to stop cussing). After installation there were multiple scratches on the finish and a large dent on the top of the dryer. Then they told me they didn't have an exhaust pipe to fully install the dryer but if I had some duct tape they might be able to use the old one. After doing that, they found the exhaust pipe I had purchased, and hooked it up again with the new one. After they left there was debris all over from the packaging and when I opened the dryer it was full of dirt (probably from my front yard) and packaging screws. I called Steve's and (after first trying to convince me that the scratches were actually plastic wrap) they did send Jordan out that same day. They ordered a new front panel for the washer pedestal and a new top panel for the dryer. They said there was nothing they could do about scratches on the side of the washer, but I would be compensated for that and the damage to my floor. About a month later, they sent Justin out to install the new parts. After some time he came up and said he didn't know how to install them and would be back in a couple of hours. 6.5 hours later, I called asking what was going on. Justin hastily returned and replaced the parts. The pedestal drawer still does not close properly (clearly the whole thing was bent out of square) and the dryer vent pipe fell apart a few days after Justin left. ( I guess he reused the tape ). Justin also mentioned that he spends his days fixing things their installers have broken, and joked that this was "job security". Sorry to call you out Justin, but that's not funny. I have emailed asking for help with the disconnected exhaust pipe (which is inaccessible), the bent pedestal, and to inquire about my "compensation" for the damaged floor and scratch and dent appliances. So far they have ignored my email. All of this happened with a pending sale for an entire kitchen of new appliances! They must not have wanted my business. I wanted to support a small business but Steve's should be avoided at all cost.

    Helped me identify my broken actuator.  Helpful tips on install.  SAVED ME HOURS!

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    1 month ago

    We got there with only minutes of them closing. Haven't been back but was referred by several ppl.

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    1 month ago

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    1 month ago

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    2 months ago

    Easy ordering and seamless installation! This is the 3rd or 4th time we've used Steve's and we are always happy.

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    6 months ago

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    4 months ago

    Horrible service. Damaged my floor, cost me thousands to repair. Will be litigation. I talked yo the owner and they were unresponsive.

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    8 months ago

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    1 year ago

    Friendly and helpful sales person and the costs of shipping and taking out old fridge must lower than the other big store

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    4 years ago

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    3 years ago

    Most deceptive company we have worked with. Lied and refused to return an inferior product.

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    2 years ago

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    Review Highlights - Steve's Appliances

    They always guarantee their prices and have Free delivery, install, and removal of the old on most appliances!!

    Mentioned in 2 reviews

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    Steve's Appliances - homeappliancerepair - Updated May 2026

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