Will steal your deposit over fixes that were over due before you moved in. Had the nerve to add more money to be owned to them for other fixes. Mind you, this apartment I moved into was dirty and ran down already. Will harass and threaten you with collections if you don't pay. Shady practices. Shame on y'all. read more

This company does not follow Covid protocols! Nor do they care if apartments are cleaned and maintained! We rented an apartment for my college student. It was filthy upon move in. There was feces and urine all over the toilet, closet was broken, kitchen cabinets too! He notified apartment management immediately and they did nothing. Update following Kailys response 6/5 My son moved into a four bedroom unit that had one person living there. They were each assigned separate bathrooms. He was told apartment had been cleaned ( his bedroom & bathroom). Neither were clean. Bathroom filthy ( especially with advertising that enhanced cleaning was happening during Covid). His bedroom carpet had stains all over and smelled. We had to deep clean all of it. I hope we are not charged a cleaning fee upon move out. Office is still not answering complaints regarding repairs. read more

Just today (02/25/2018) I received a phone call from GENESIS, a Collection Agency based in WA State asking when I was going to Settle my Debt over the Pacific Living Properties fiasco. "Genesis" took over from another agency "Credit International Corporation" also of WA after their failure to admit that the case had already been Settled Out of Court back in 2009 and the Debt had been Paid. I still have all of the Documents that prove my Case. read more

Updated review: Hi Kailey, Your information is absolutely incorrect. First of all, your property manage was gone for a few days after we submitted our application. We try our best to contact the leasing manager, but she was no where to be found. We even went to the apartment office and trying to tell her that we are no longer interested in renewing the lease. However, she wasn't at the office and no one picks up the phone. She finally shows up at the office after a few days. She has admitted that she was gone and doesn't have time to look at our application until Day 4 or 5. We spoke outside of the leasing office. Perhaps you should include that in your comment and not just talking about something that would in favor you and your team. You are 100% correct. We did found a much more suitable apartment because your customer service has turn us down and because your leasing manager wasnt being so responsible and we haven't hear anything for you about our approval process. We have no choice, but to move on because time is not on our side. How can you unlawfully withhold people's deposit when your leasing management was gone for a few days and she also failed to mention about the 72 hours time limit to withdraw, nor the contract that everyone has to sign are being clear enough? As there are so many people who have file a complaint against pacific living properties for the same matter. We have enough reason to believe pacific living properties have been doing this purposefully for years in order to make more money, which is extremely unethical, not to mention you are just telling the story that is going to in favor yourself, but completely ignored these hard true facts that I have pointed out above. The reason why the apartment is being held for two weeks is because your leasing manager who oversee the woodland village apartment was gone for three days. I felt so sorry for the people that has been turn down by Pacific Living Properties due to their terrible management. We have spoke with a couple of tenant law experts and they all said Pacific Living Properties is withholding my deposit unlawfully. As the legal process begin to progress, we are not going to share too much details here, but we will keep on updating this review. We sincerely hope no body is going to fall into this trap like me, as many people are looking for an apartment in this unusual crazy time. Stealing and take advantage of people who are in need during this pandemic is ABSOLUTELY AWFUL. once again we are SHAME on you and your team, Kailey, do better. Please consider having your customer service department directly to try and resolve any outstanding issue that I may have by calling me or emailing me. You have my number and my email. ----------------------------------------------- This company is absolutely awful. I submitted my application about two weeks ago for an apartment that they manage in Woodland California. However, after realizing we cannot schedule a tour for the apartment and the apartment manager was being not very responsive. We have decided to move on and seek for a better housing. However the manager said that it was been more than 72 hours since I signed the document so they will not be giving me back any of the holding deposit. We all understand that the application fee is not refundable, but from all of the document that I received after signing the application, there's not a single word that saying there's a 72 hours limit. However, they said me back a disclaimer page that shows it has a 72 hours dead line. (See attachment) to be honest you can barely see what it says on the page and at the same time the manager did not mention that 72 hours deadline. Most importantly, We didn't get a chance to take a look at the apartment, as well as the manager was gone for a few days, so we weren't able to get the information from her in a timely manner. I would NOT recommend this company to anyone and If you are looking for an apartment, please avoid this company unless you don't care how shady they are. Totally disappointed and I'm planning to file a lawsuit against this company in the small claims court. I know I might have to spend more money in order to get my money back which means that I'm getting nothing back. But I can't walk away and let this company to take away people's holding deposit like they are supposed to. If you do a little bit research it shouldn't be hard to find out how bad they management is. It's all over the Internet. WE SHAME ON YOU, pacific living read more

Pacific Living Properties - Property Management Near Me - San Diego, California

YOU DO NOT WANT TO WORK WITH THIS COMPANY. As the management company, Pacific Living Properties is terrible. No one has any clue as to who is in charge, nor can they provide correct information when they do communicate. - Dishwasher down for two months. - Phone calls into the management company went ignored for a week. Voicemail was full because the current manager left the company. - After he left, and the phone was FINALLY re-routed, they went to a property that is no longer run by Pacific Living. - Outdoor locks were to be replaced, for safety reasons, but never were. - Maintenance entered the apartment without notice, or even knocking. Complained that to the manager--he said he would speak to him. - Tub still needs resurfacing after having been replaced in Feb. Began complaining within a week and still not fixed nine months later. Pictures were even taken by the new maintenance man, but nothing. UPDATE: 23 Feb - They lost our maintenance key some time before Dec, so that had to be replaced. - Totally ignored another maintenance request in Jan, then lied about contacting me. - I spoke to Chelsea two weeks ago, despite my better judgement, and haven't heard from anyone since. - There is yet another new property manager. +Tub got resurfaced. UPDATE: 04 Jun - Management continues to disappear for days on end. - The last manager hung up on me. - Half the units are Air BnB: https://www.airbnb.com/s/100-6th-Ave-S--Seattle--WA--USA/homes?refinement_paths%5B%5D=%2Fhomes&place_id=Eh8xMDAgNnRoIEF2ZSBTLCBTZWF0dGxlLCBXQSwgVVNB&adults=1&children=0&infants=0&query=100%206th%20Ave%20S%2C%20Seattle%2C%20WA%2C%20USA&click_referer=t%3ASEE_ALL%7Csid%3Ab7673f93-9f40-438e-9e38-892673483494%7Cst%3AMAGAZINE_HOMES&title_type=MAGAZINE_HOMES&allow_override%5B%5D=&s_tag=yAFwMFxj 06 Jun: The MIA management has reappeared and it is yet another new manager. Quite frankly, they are not worth the trouble. read more

Pacific Living Properties - RESIDENT ROULETTE: Does he belongs here? Security is very lax, so don't be surprised when drunk strangers are passed out in the stairwell. - Property Management Near Me - San Diego, California

I thought I should update my experience with this company. I did email the company, again, as the note on my review asked. I received a hilarious run around with no real response given to my concerns. When I finally did speak to someone, he curtly told me to email him. And it all died there. I would not consider renting from them again. Nor would I recommend them to anyone who asked. read more

Thank you Joanne, Crystal, Ann and Julie for such a great customer service! Thank for showing up every day and carrying about your customers during such a difficult time we live in. It is easy for someone to give a bad review but I wanted to share my appreciation. Thank you for making sure that everyone can be comfortable at their home and responding to many needs and questions in a timely manner. read more

I've had a wonderful experience with PLP. Everyone I've dealt well has been very professional and friendly. I would definitely recommend their communities. They always ensure you feel at home. read more

I've been employed with PLP for 8 years!!!!! Ownership is hands on & truly cares for their employees! We literally have the BEST COMPANY EVER!! They've been so gracious during COVID- really focusing on employee morale. 100% recommend anyone in search of a new job to keep this in your options! read more

PLP is a great company and takes care of its properties. I have been living at Bella Vista, here in Tacoma going on 3 years. I have renewed my lease twice. The manager, Darlene Coleman is the absolute best!! She is personable and competent. Darlene will make sure if you have any concerns or issues regarding living here, that they are addressed in a timely fashion, and truly does care about the tenants that live here. She is a 'Gem", for sure. Mark who is our maintenance man, is also a very pleasant, respectful, and competent worker, here at Bella Vista. Mark is always right on the job that needs to be done. I hear horror stories about other apt. managers and maintenance workers at other properties, and I am thankful to have Darlene & Mark taking care of Bella Vista, which makes it a pleasure to live here. The apts have in unit W/D, and private patios, or decks. Also covered parking, great water pressure, fireplaces, and nice views of Mt. Rainier! Conveniently located to all amenities, but secluded enough to maintain a quiet and secure environment. The rents are very reasonable compared to other apt. complexes. If you're looking for a 1-2 bdrm, I totally recommend Bella Vista, or any other PLP properties. Brigitte Bouvier read more

I was skeptical after reading some of the reviews, but when I had an issue at my community, the team was able to resolve the miscommunication. I really appreciate their efforts. read more

I am so happy here!!! I moved in, in June of 2020.  I moved from a 2 bedroom into a 1 bedroom that's bigger than my 2 bedroom was.  I'm on the 3rd floor over looking the pool and jacuzzi.  The landscaping is fully matured.   The best part of living here is the staff.  Even with the Covid restrictions, moving in was a breeze.  I even had a welcome basket.  When was the last time that happened.  Jocelyn was the one who took care of my move-in.  About 6 weeks later she gave me a call and asked if I was happy in my new apartment. Maintenance is wonderful too.  I've had a few minor issues and all were taken care of immediately. If you're looking for a complex that has great karma, this is the place.  I highly recommend The Pacific at Mission Bay.  Tell them Debbie sent you. read more

I have been living in this community for 13 years, and I absolutely always recommend it and will continue to recommend it, I have never had problems, the managers have been there to support us in everything (I do not speak English well and they try to understand me). They have commented that it is a bit expensive in price! BUT FOR THE SERVICE, THE SAFETY, THE CLEANING, THE PERSONAL TREATMENT, FOR THE MAINTENANCE AND FOR EVERYTHING I RECEIVE FROM STONEGATE ... THE PRICE IS GOOD !! THE GOOD IS NOT FREE !! THANK YOU FOR HAVING A PROFESSIONAL WORK TEAM (Thank you Sandra, Thank you Robin, Thank you Sam) I sincerely believe that the STONEGATE APT team deserves a great raise they are great and very professional read more

Do not rent from this property management company. They are in breach of the lease agreement and are allowing ongoing harassment (even with a 1 year harassment protection order), discrimination to continue against us. They are putting us in danger by not evicting the tenant and their guest. They do not return any phone calls. All they care about is the almighty dollar!!! Shame on you for not being concerned for your tenants safety or well being!! read more

So, recently read PLP's COVID-19 letter delivered to me and it said that everyone should keep paying their rent, or get a loan, or do whatever they need to pay their rent here in San Diego. Now, keep in mind that PLP owns 59 apartment buildings in three states - CA, WA and MT -- and that means they own or manage a minimum of $60 Million in real estate but could be up to 1/5 Billion $$ in real estate. It's pretty heartless and gutless in this time of tragedy to get petty about rent when PLP will benefit from recent provisions in the bail-out bills. PLP's letter is a reflection of their lack of core values and failure to understand the reality of their customers and what is happening in the world around them. May they reap tenfold the misery they have delivered. read more

I've noticed leadership making improvements and fostering an open line of communication.

I just started working for Pacific Living Properties and the support has been amazing!! Jeff, the owner, really cares about people. Employees and resident satisfaction are his # 1 goal!! He wants us to be successful and will take the time to offer his wisdom. He wants the best for department heads so they can motivate and support employees. This tactic helps all employees to focus on caring for the residents. He invests a lot in surveys, so that he can be proactive in taking care of the things that matter to residents!! We strive to offer top of the line experience at Pacific Living Properties! I feel very lucky to be in a company that leads with a heart but still makes intelligent decisions for stability and quality. Pacific Living Properties is an amazing place to work and to live!!!!!!!!!!!!!!!!! read more

Huge fan of PLP! From before I moved in to one of their properties to now being a resident. They provided me with multiple listings they had in different communities and all of the properties were well managed and clean when I went by for a walk in tour. (Pre covid) and now being a resident here at one of the properties in San Diego I have gotten to notice how well the staff treat their residents. With covid now they are always wearing masks and have always sanitized after completing work orders in my unit. The staff also sets up fun activities for the residents every month to enjoy. They are always finding ways to give back to their residents read more

What a joke of a organization. Power outages in their Lake City buildings every other week. Can never get ahold of the leasing office because no one is ever there during office hours. 8 months into living here with my partner, I learned that they never even put my name on lease and didn't tell me how to apply for it. Cheap lock on the door broke and I had four people from the emergency number for maintenance tell me they were on the way, waiting for hours outside just for the fifth person to tell me that they don't do emergency requests on weekends. Also I found someone's room key just sitting on a light fixture on the ceiling one day? I am at a loss. read more

We had a bad experience with Pacific Living Properties. Our initial experience started with us logging in to pay rent and being unable to do so because there was a zero balance due. Cut to two weeks later and Pacific Living Properties is announced as our new property management company and they bill us for two months with no explanation. We were also only in our unit for two months before moving out and despite a very thorough cleaning they kept our entire security deposit. They were a very poor as rental property management company as our common areas were very rarely cleaned. They also have no drop box for rent onsite. I believe slumlord is the best description I can use When referring to them. read more

Very unprofessional company. I would not do business with this company. I talked to Kailey and discussed my problem. She said she would pass on the information who handled what I needed. Many days came and gone without me receiving anything, not even receiving a telephone call to explain the delay. I called Kailey three more times, leaving messages. After more than two weeks, Kailey finally returned my phone calls! When a customer leaves multiple messages, it is common courtesy to return their call, especially being that I left three messages. Whether it be, telling them that they are still working on what I need or to explain the circumstances. Returning messages is a very important practice of a committed and professional company. Pacific Living Properties is not that kind of company. read more

Don't rent from any place that is owned by this company. If you have any issues they will lie about handling them. They get rid of good workers and replace them with people who lie and sit around all day doing nothing. We have filed numerous complaints with them because their management doesn't take care of the problems and all they do is forward the complaints to management who turns around and deletes them. I made a complaint about one of their apartment complexes and was told to reach out to them but with the rep of this place I fear I will be retaliated against. When I make a complaint in person all the management that they hired does is roll their eyes and lies and says they will handle it. This company is terrible to their tenants. Don't rent from them. read more

Terrible, absolutely horrendous customer service. I recently moved into The Standard in Lower Queen Anne. The units are outdoor meaning there is no secure entrance to leave mail. I have not received a mailbox or mailbox key since moving in even though it's stated I should have one. I am NOT receiving my mail, thus these property managers are not holding up to their lease terms. Maybe I'll have to forgo paying rent for the next few months just to see if I can get an answer! I mean, I have emailed 5-7 times, I've left voicemails and I've sent countless text messages. WHAT IS IT GOING TO TAKE PACIFIC LIVING?!?!?!?! Don't EVER move into their properties. Worst management I've ever experienced in my entire life. I wish I could take back ever moving in. read more

Avoid renting from Pacific Living Properties (PLP) at all costs. I would give it 0 stars if I could. They only care about money. They hire con-artists as property managers who lie, manipulate, and cheat you out of money. They bill their utilities two months behind, so when you move out, you get hit will a bill for ~$350 that you have to pay pretty much on the spot or they send collections after you. Keep that in mind. When you move out, you are not done as you would be at a property management company who can competently run a business. Their communication is horrendous. Either not replying to emails or replying with half-assed answers that leave you with more questions. You should not have to probe your property manager for answers to simple questions. After all, answering your questions as a tenant is their job. PLP uses an online portal for rent/utility payments, which has a fee of $50 tacked on for use, but yet, PLP stated it was not their choice to tack on the fee. My previous rental used the same portal, no fee. Once COVID hit, PLP was able to remove the fee, which makes it pretty obvious it was their choice in the first place. Awful excuse for a property management company. read more

WHEN WILL THIS END They told us we were entitled to part of our deposit back! Great! But will we ever get it? Looks like not: after getting my hopes up talking to a seemingly helpful new manager, we still haven't seen anything. It's been two months now and we're back to not being able to get a hold of anyone. read more

DO NOT RENT ANY OF THEIR PROPERTIES. They are scammers. All their properties are cheap and will fall apart within months. Find any other place but their properties, trust me! read more

I would give these assholes a 0 star if I could. They bought out my current complex and is now upping the price by 500/month. They are also renting out by the room. I'm not a college student, I don't want to live with a stranger, I want that spare room for guests or my friends to move into. Money hungry, so disappointing how expensive it is to live. read more

They're alright if you don't mind paying huge rents for construction crews barging into your apartment during quiet hours (10PM to 8AM) and outside their noticed window for permission to enter (their window ended yesterday, and came in this morning). This is even after PLP hired similarly-acting crews to demolish the front deck. Nothing like being woken up at 7:30AM during finals week by a sledgehammer hitting concrete on the other side of the wall, two feet from your head. The management company they use has nice people though who are pretty understanding. They just don't have any power to do anything about the crap PLP pulls. read more

I have had a sofa stolen out of my apartment. I need an invoice and they will not give me one for the moveout. Meanwhile after asking for the invoice or bill for weeks, they have turned it over to collections. Funny they have my email and have texted me repeatedly. read more

I wish I had the ability to give this place 0 stars. I have currently reported them to the county's board of health department, and am speaking to a lawyer. We have been dealing with a roaching infestation for a year at this hell hole. We were told that the roaches came from three other apartments. All of the residents there have moved out. They LIED and told us that they sprayed the building, but the residents in this building have said otherwise. All of our food is locked up, we keep our place CLEAN and we are constantly seeing baby roaches. Which MEANS THAT THEY ARE BREEDING IN HERE! I explained to their property manager that the spray they use gives me headaches, and makes my skin itch..they just said to wait a few hours before coming in after the spray. They are waiting us out until the lease is up AND CORPORATE REFUSES TO CALL US BACK. read more

BED BUGS. So far, it's been a pretty terrible experience. Moved in a little over a month ago to an apartment at The Standard Queen Anne property. At first, everything seemed great. But once we moved in, management just... stopped responding to emails about maintenance issues. Then we found bed bugs, and are still dealing with them. Our neighbors are also dealing with bed bugs. When we told the management about the bed bugs, they didn't notify any of the other tenants on the property, which they are required to do. The pest control company is a contractor of PLP, and didn't seem too concerned about being thorough with the bed bug treatment, as they had to come back, and do a more robust treatment. Why not just do the correct treatment the first time? It's been a nightmare. When we initially moved in, we never got a move-in inspection. When we asked about getting one, as it is our only legal documentation regarding the state of the apartment on moving in, we were told we already had one. We had not. The property manager had forged my roommate and my signatures on the form, and filled it out for us. There is one functioning laundry room with a single washer and dryer for 16 apartments. One. The other is out of order, and has been for some time, from what I have gathered. Communication is slow and inconsistent. Management is all over the place. They assigned a new property manager, and things are slowly getting done, but it's too little, too late at this point. Save yourself the stress, and stay away from properties managed by PLP. read more

Please avoid any property owned by these people at any cost!!! It is a scam and they're trying to steal from you!! The maintenance at my specific property left due to mistreatment and was even told by former manager of plp who I won't name to get out of there. All managers of my specific property have left because they know everything going on here. Once again I had a manager come to my door and inform me he was here to inspect with 0 notice!! Would they have just entered if I wasn't there? Kailey don't bother responding to this, I called terry back after this first complaint and all I got was an apology for having my privacy invaded. read more

Dont rent it's all vocal no action. I have a stack of work orders that the company never showed for them. The manager hides in her office instead of walking around and see the problems the complex has. I'm really disappointed in the attempt to be professional. Then the company says we will fix it. Too late. I have never experienced such a pathetic job at such a sad apartment complex. They concentrate on their pool before the tenants. Parking they have 3 handicapped parking spots for over 100 units. The stairs are rickety and falling apart. The only one here to apologize is the receptionist. And it's not his fault it's the lack of knowledge on the managers part and the same for the owners. read more

I am completely re-writing my review based on my last 2 weeks experience. Their property manager has bent over backwards to make me happy and completely exceeded my expectations. I can only say I will rent here again in a heartbeat if the need ever arises. Teresa is a stud! Plus, Raleigh Ridge is literally brand-new (inside and out). Brand new everything and very nicely appointed. At the current rental prices its a steal! read more

Excuses, setbacks, and forgetfulness followed with the extra treat of hidden charges and secretly charged fees. Management will blame their actions on whatever's convenient but the fact remains this property holder is intentionally illusive, misleading and disrespectful to its tenants. read more

Just an update - they triple billed me for utilities at move out so they could eat my entire deposit and not to mention the multiple "billing fees" which is ridiculous since they were all on the same bill. I've already inquired as to why they think thats appropriate but I'm sure it will take forever to hear back, if I even do. These people are CROOKS. read more

I want to mention the great service I received when I toured a couple of Pacific Living Property complexes in Redmond WA. The properties were well cared for and everyone working there, from the person in the office to the maintenance person was kind and truly was interested in addressing all of my concerns. (and even though they wore masks the whole time I could see in their eyes they were wanting to help me). One of them is an affordable property, so I went in not expecting much but was delighted to see how nice the grounds were and how professional everyone was. I am hoping to move to one of these properties when my present lease is up as I know this would be a good future home for me. read more

I went apartment shopping and was so impressed by the staff at Stonegate in Riverside, that even though I didn't end up renting, I felt compelled to leave this review. My son and his girlfriend were looking for a place to call their own and this was the fifth property we went to. They were following all covid rules and made us extremely comfortable the whole time, which was not the apartment hunting experience we had up until this point. In the end, my son and his girlfriend decided to stay at home a little longer, but I have no doubt this will be the place they go back to when they ultimately decide to venture out. If you're looking for a new apartment complex, I highly recommend PLP as a company to rent from. read more

They bought our apartment complex and immediately jacked up the rent by 50%. FIFTY percent. That's 500$, and we now have a 2 month notice until our lease is up. There are two bedrooms in this unit, a master with a bath and two closets at around 200 sq ft., and a room with a tiny closet at around 100 sq ft. BOTH are now 750$ under their ownership. If they claim that they are now charging "by room", as is their excuse, they at least need to charge different prices for these vastly different bedrooms. Thank you for contributing to the nightmare that is housing for young adults. read more

Love how professional and clean they are maintaining everything right now during this crazy pandemic