I wanted to give Shirlee Joy a 5 star review as she has constantly been on top of any maintenance request, hoa documents, pictures, and makes it easier for us to do a good job as a vendor. Thank you Joy and we appreciate your attention to detail, how well you know each property, how you care about your job, the owners, the tenants, and just being on top of things. The behind the scenes work that Joy does makes everybody better at there jobs and is one of the reasons I recommend this company. read more

The only reason I'm giving this company a star is because I had two interactions with employees who were kind and professional. Otherwise, I would never rent through this company again and would strongly caution others to carefully review their policies and move-out procedures. I lived in the townhouse for one year as a single occupant. I work constantly, so the home was barely lived in and was kept very clean. Despite this, my move-out experience was extremely disappointing. Before moving out, I had an in-person inspection with a representative who was wonderful. She walked through the entire home, repeatedly commented on how clean it was, and identified only three things I needed to address: fill the nail holes, replace the smoke-detector battery, and tighten two cabinet handles. I completed all three. I chose to let the company handle the cleaning and carpet cleaning because I was concerned that if I cleaned it myself and it wasn't to their standards, I could still be charged to have their vendors redo it. I was then charged $385 for cleaning and an outrageous $480 for carpet cleaning in a 1,500-square-foot townhouse where carpet was only in the bedrooms and on the stairs. Even more concerning were charges for conditions that existed before I moved in. I was charged $295 for paint touch-ups even though the interior had never been painted; it was a new construction home with the original textured walls. I was also charged $75 for a barn-door handle that was already missing when I moved in and was specifically documented on my move-in inspection report. The same type of handle was approximately $15. When I disputed these charges and told them to review the move-in documentation, I was told they would review the report and adjust the deductions. They did not. Ultimately, $1,234 was deducted from my security deposit for cleaning and repairs, including items that were either pre-existing or, in my opinion, unreasonably charged. I understand legitimate deductions can be made from a security deposit. My concern is being charged for conditions that were documented before I ever moved in and then having that documentation disregarded. I do not believe taking the company to small claims court is worth the additional time and expense, so I am sharing my experience to warn future tenants. My next step will be reporting my experience to the Better Business Bureau. I would not rent from this company again. read more

This place is a joke of a company. We hired them in December 2025 to manage our home in San Diego while we moved out of state for a few years. It has been our biggest regret. They are completely unresponsive. We have come to rely on our neighbors to communicate with our tenant when we have to coordinate service visits or any other information. Trying to email or call them is a fool's errand. On the rare occasion someone gets back to us, they are very unprofessional. We are paying them to do literally nothing. We cannot WAIT until our contract is up in a few months. Please beware of these people. Do NOT trust your home with them. You will regret it. read more

They did a really bad job holding the home owner responsible when it comes down to fixing problems around the house. When it was or turn they expected us to fix it asap. We have a hole in our kitchen/washer leak for almost a year. I had to constantly complain and message them to come out and fix it every month. I don't recommend going through them!! Stay away! read more

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We were super excited to tour a property that was listed at $4,045 in a great neighborhood! Within 2-4 hours of the listing being posted yesterday, I had a tour scheduled for the next day. Come today, I went to look at the photos again and the price had increased $450. We could have been open to the price change, had they been up front about it. Instead, they confirmed my appointment (prior to me revisiting the site and seeing the change) and didn't say anything about the price change. This is dishonest and greedy. I can't imagine how they actually manage the tenants. read more

PURE HomeRiver Property Management of California - Text exchange with company - Property Management Near Me - San Diego, California

Received email of my refund with altered images with filters on them, changing the contrast significantly, to justify a cleaning fee. PURE, Citrus housing LLC, Jenn Stepp (field inspector), what you do is illegal and I will gladly hold you accountable. ​I was just waiting for this to to submit claim :) Do not rent from these people. Do not rent at 134 demona pl. Spring valley. read more

Puré I would give them 0 stars if possible. We were with Pure for a year. They are the most irresponsible and unprofessional management company. DO NOT USE THEM!!! We had 3 different property leads in a year, the last one left while our tenants moved out our apartment and no one notified us. If my husband and I didn't call multiple times we would have been waiting to hear from them still. It took them a month to provide a "move out" report and here we are, another month without seeing any resolution regarding the repairs. We have water damage from the dishwasher and Pure didn't even put that in their report, even though it was very obvious, my guess is, ak they didn't have to cover those repairs. I cannot believe this company can have customers, honestly they are the WORST!!! We were in "communication" with Michael Sykes. read more

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We have had an extremely disappointing and stressful experience with PURE Property Management at their San Diego office. We signed a lease for a unit that was promised to be cleaned and freshly painted before move-in. When we arrived the day of our move in, it was clear the unit was not cleaned, not painted, and not ready for occupancy. There were visible maintenance issues, no move-in inspection was conducted, and even the assigned parking space was unavailable. To make matters worse, we were told in writing before move-in that the lease we signed was invalid due to missing pet information and that a corrected lease would be sent--but it never was. Despite repeated attempts to communicate and formally terminate the lease, including an urgent request, we received little to no response, even after being told we'd get a follow-up from management specifically from the Regional Director of Operations, to be exact. We've paid over $6,000 and never moved in. This entire process has been financially and emotionally draining, and we still haven't received a clear resolution. The lack of response and communication has been completely unprofessional, and it's unacceptable for a company managing people's homes and livelihoods. All we wanted was a clean, ready unit and honest communication. Unfortunately, that's not what we experienced. I hope PURE takes this feedback seriously and improves the way it prepares units and communicates with tenants. read more

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Have been using Pure Property Mgmt. to manage my property less than a year and it has been a negative experience. Started the relationship with Jordan Lamp, was turned over to Zach Harper, Rudy Olivera, Alberto Calva, and now Jason Clowers in less than 1 year who does not return my emails. Along the way i have seen emails intended for me sent to the tenant; email intended for a different homeowner (another property they manage) sent to me; several calls & emails unanswered/not returned. They are too big to provide proper service!!! Homeowners, save yourself the headaches and stay clear of the dumpster fire of a property manager!!! read more

PURE HomeRiver Property Management of California - BBB grade - Property Management Near Me - San Diego, California

This company is trash. Pure bought the portfolio of a smaller company approximately 3 years ago. As soon as they took over, the quality of service has dropped. In the past year, 3 or 4 property managers have changed without my knowledge. I only find out when I attempt to email them and I get no response. I am currently looking for another property manager because anybody is probably better than them. I would rate them 0 stars if I could. read more

I've lived in my rental for over 15 years. This lease renewal they tried to force me to pay $30 for pet insurance that is already covered under my Renters policy. Then I get that straightened out, we get the lease signed and I see there is a $150 charge for renewing my lease!?!?!??! Seriously?!?!?! That doesn't even mention the ridiculous "Renters benefit package" that costs me $25 a month for NOTHING. these people will nickel and dime you to death and I haven't even started on how long it takes to get a repair completed. I waited 3 months for a garage door replacement and 4 months for a stove top to be replaced. Never, ever a follow up call, no communication at all. read the comments before you sign with these shysters. Every review talks about how horrible they are - believe them!! read more

Stay so far away from this garbage company. They are SO SLIMY. I had such a great experience at my home I've lived in for over 5.5 years until the last 1.5 years when they took over the original PM. They are slimy, money hungry, a complete mess, and SO INCREDIBLY RUDE AND DISRESPECTFUL. I could list out SO MANY issues with them but this last one is just disgusting. They decided to suddenly charge me $150 for a lease renewal - already messed up but the fact that they did it 5 months after and replied with the below - absolute garbage. UPDATE 2: The most scummy PM of all time. I've had a lot of PMs over the last 25 years and I've never seen anything as disgusting as this company. Zach Harper, Jenn Stepp - both pathetic. They charged me $150 SEVEN MONTHS AFTER signing my lease for some BS "potential charge" they put on the lease of administrative fees. lol, please. I had to reach out so many times just to get the damn lease. They nickel and dime everything, force you into an additional $37 monthly charge for something that they can't even keep straight. They are supposed to send filters every three months but still charge you when their vendor sends the wrong size that you can't even use. Finally got on the phone where they straight admitted that everything else included in their ridiculous junk fee package is already covered anyway. Oh but if you want to maybe get to use points for like a stapler after paying for 12 months of $2.6K monthly rent that's worth it. Just kidding. It's a total joke. They are unethical, rude, disorganized, charge for things that are pathetic and don't say a word about the fact that I pay $50 per month and DO NOT EVEN HAVE A RECYCLING BIN. Read all their reviews. It's clear they do NOT care at all about their tenants or their clients - it's rare for me to review but this company is hands down the slimiest company I have every crossed paths with and I hate so much that AMG (which was so much better) sold to this money hungry, pos company. RUN AS FAR AS YOU CAN AND DOCUMENT EVERYTHING FOR LEGAL PURPOSES. Trust me - you WILL need it. read more

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Easily one of the worst run organizations I've ever encountered. The level of incompetence at PURE PM caused multiple potential lawsuits that could've been avoidable. They poorly coordinate with HOAs and Consultants/Contractors. They practice, what my Attorney deemed "pure negligence," as they were even willing to put the lives of minor children (1yr & 3yr) at serious risk during fumigation & construction. Proceed with utmost caution if you're a landlord or tenant. They are an equal liability regardless of landlord or tenant side. read more

Rudy Oliveira has been very helpful in everything. Whenever I email him about some issues in the property that I'm renting he always responded right away and resolved and explain it well. Thank you so much for a woderful service. - Nikkie B. read more

I hired the company to manage my single family home. The company was highly unprofessional and was only focused on charging every nickel and dime rather acting as a responsible agent for my asset. They delayed fixing a water related issue in order to drive up the bill. As a reply, extensive damage was done to the property. read more

Literally impossible to view a house. No times to schedule, no one contacts from the wait-list and when I call they always send me to a voicemail to no where. If you are a homeowner RUNNNN! I'm a renter with perfect history, 800+ credit, makes 4x the rent and I can't even get a call back. The home owner is probably baffled at why his home has been sitting vacant for months. read more

i genuinely can't recommend this company to my worst enemy. my dryer stopped working in march, so they sent a guy over to fix it. the guy recommended to clean out the dryer vent but i didn't schedule any type of appointment. they sent a vendor out to do the dryer vent cleaning and proceeded to charge me $140 for an appointment i didn't approve. and it has now been 2 months of leaving at least 10 phone calls to different people yet still no resolution. they don't even have the decency to call ME back i have to be the one to reach out asking if they've figured it out. poor business practices read more

We've learned that PURE does not adequately monitor their viewing requests. How many people were ignored as our condo sat empty for six months? They cost us such an unbelievable amount of time, stress, and money. Meanwhile, we called in a proper realtor who had the place rented in two weeks, even in such a tough season of the year for the rental market. RUN from this business. read more

I can understand why this company has such lousy reviews. I was applying for an APPOINTMENT to only VIEW/TOUR an apartment through these people and their questions and how they worded them were so annoying and so demeaning. No 'niceness' what-so-ever. They demanded this, they demanded that.... no other place we inquired with were so rude. And instead of a simple paragraph, it started with "Do You Understand" Every paragraph started with... "Do You Understand" "Do You Understand" "Do You Understand" I felt like I was some little kid huddled over in a corner while their teacher was screaming at them. They need to hire a new lawyer and a new web designer to re-write their website. I simply X'd out of it after awhile and I'll stay away from any property managed by PURE. All of this was started from their text message to me. read more

PURE HomeRiver Property Management of California - Property Management Near Me - San Diego, California

We are property owners who retained Pure Property Management to manage our home almost two years ago. They are absolutely f*cking useless, if you have any other option then take it! At *best* 1 out of 10 emails will receive a reply and voicemails even less than that. They perform unapproved non-emergency maintenance exceeding $500 in violation of contractual terms. Just absolute garbage people and company. Execrable. read more

Super quick and great communication from all the staff! Thanks for everything guys, I'm excited to move into my new house read more

I wish there was an option for zero Stay away if you are investor . Once u signed in , they are gone when u need them Bunch of name on directory from the general manager Mike to the rest none is answering your question , excellent to charge and bill u with fees and charges that god know why and take away from the rent . Not taking care of the property and not managing it they also not great to rent your place and taking care of the tenant too Not sure who is supervising them. Run find some other company I am going to move my property from here . I have other properties that is with other management company this is the only property with them since I have partners and the originally signed witjpslomat purport who was bought by this stay away read more

Sadly, PURE is quite possibly the worst company I have done business with in my 65 years of life. They acquired our previous property management company, and from Day 1 proved to be completely incompetent. Here's a list of factual key issues: 1) Failure to communicate with owners. Eg., The first I would hear of a water main leak in our house was when I got an invoice from a plumber 5 weeks after the event requesting payment. At no point did Pure bother to inform me that there had been significant water damage; 2) Failure to communicate internally. Eg., Two weeks after I notified Pure of our intent to terminate our current tenants lease, they sent a young lady to the property to discuss renewing the lease. 3) Failure to respond to written communication. Multiple lease related written correspondence, whether sent via e-mail of the USPS was simply ignored; 4) Constant rotation of staff. In a period of 6 or so month, I was provided with something like 8 different people who were "looking after my account". When I complained and requested a single point of contact (SPOC) I was contacted by a young man who informed me he was now our SPOC. Within 4 days of this I was contacted by a new, unknown individual. The SPOC did not last the week. 5) Failure to clarify roles and responsibilities of their multiple staff: Despite my request to clarify the roles and responsibilities of the multiple contacts, the correspondence went unanswered. 6) Failure to monitor the property. Contractually, PURE were to inspect the property's general condition annually to ensure tenant compliance. In reality, they never inspected the property at any time. When we finally were able to inspect the property ourselves, the condition was appalling; 7) Failure to monitor landscaping yard services. Pure changed out the existing landscape vendor to a new company, who seems to have done nothing at all. Lawn is now dead, all the plants are dead and we now have to re-landscape the entire property. 8) Failure to execute the most basic instructions. In July we informed PURE (email and USPS) that at the end of the current tenancy (Oct 31) that we would not renew the lease and would not need their services. Pure then closed out the tenant portal in September, leaving no mechanism for us to collect our rent or to review the deposit against damages. If you have read to the end of this list, well done! All the above are factual and documented. There is no conceivable circumstance in which I could, in good faith, recommend anything other than avoiding this property management company at all costs. If litigation was not so costly, I would sue them for breach of contract and complete incompetence. read more

I moved our account to Pure on January 1st. I had been impressed by their certification level with NARPM. Before hiring them, I told them that I expected their monthly statements to be accurate and not require me to point out discrepancies. But I've encountered discrepancies. The biggest issue I've found is Pure decided to offer my existing tenant a discount of almost $200 p/month without asking permission. They stated they could not come up with an explanation on why they did this. I brought this up in March and thought they agreed to not charge the monthly mgmt fee until we were "made whole" from this mistake. They waived one month's fees and then resumed charging the fee. I've emailed and called several times in the past few months but Amanda, Tyler, and Bryan have not responded. It is very difficult to find a point person within this group that will take responsibility for resolving an issue. read more

I am a landlord of a mere 1.5 years who has had my property transferred to PURE property management late last year 2023 from Palomar Property Management services. As you can tell form my length of being a landlord, my experience making "passive income" has left so much to be desired. My experience has been more stressful because of a leak from an AC replacement done by a contractor they recommended that led to a 3 week remediation project and my tenants being out of the property for 3 weeks along with headaches coordinating payments from my property insurance company to the remediation company. The property manager for Palomar Property/PURE property does a great job finding tenants, recommending vendors for repairs, handling *some repairs, and coordinating rental income into statements. However, they are VERY POOR with communication especially with communication to tenant moveout, closing out an account, and refunding deposits. Their agents Bryan and Cesy also do a horrible job communicating needs for account closing. Count on half of your phone calls going to voicemail and not returned along with half of your emails unanswered. And good luck to trying to find anyone else to help you from phone numbers listed on their website as there is literally NO ONE to answer the phone other than the property agent who is supposed to be helping you. It took over over 2 and half weeks for me to FINALLY get my last month's rent income that "is a policy" for them to hold on until tenant moveout. For my situation, my tenants moved out on December 30, 2023, with a "property walk-through" by Cesy on January 3, 2024. There is NO REASON why it should take longer than 1 week for my to process a closing of my account and distribution of my rent funds from the month of December other than lack of initiative and lack of follow-through on their part. In fact, it took an email mentioning me submitting complaints to the CA DRE for both Bryan and Cesy's CA DRE license for them to finally release funds into my bank account later the same day. As of now, I am still waiting on an answer for an additional $350 in "Account Reserves" that should be returned to me on account closing as this was not included in my last month's rent distribution. Very unprofessional. Look for another property manager. read more

PURE has a revolving door of employees, lacks any type of accountability, and will ghost you with their communication after they drop the ball. The level of incompetence with property management is astounding. read more

This company is a ripoff. We put down a $4000 deposit on a 5 month rental and left that property in better shape than we found it. I'm ok with c deep clanging charge but not painting and rrpaftinv of stucco which the owners started to repair but did not finish. I'll be seeing them in cour! read more

This company is such a nightmare. We were rushed into signing a lease and moved into a home that was filthy and had countless safety hazards (live exposed wires, windows painted shut, filthy, glass on front door damaged, the list goes on and on and on). We have been trying to get ahold of anyone at PURE to help us and we are continuously ghosted. We even reached out to the district manager Mike Sykes and nothing ever came from it. It's such a disgrace that they treat their tenants like this. Save yourself and rent with another company, it's not worth it! read more

They suck they don't even know when I pay my rent. They just called me to tell me that I have 3 day notice when I already paid my rent on time. They're lost o don't know how to do their job read more

I could NOT recommend this company at property management company!!! They lack professionalism and most importantly, communication. Unfortunately, their lack their lack of servicing has caused me thousands of dollars! Can't wait for my tenant's contract to end so I could then end the relationship with them! read more

If you are a landlord avoid this company at all costs. I originally signed my contract with Ralston, a fantastic property management company in Chula Vista. Ralston was purchased by Pure approximately 18 months ago. Since the purchase I have struggled to reach anyone at Pure. After approving repairs at the home, I found out four months later that the repairs were never done - I was told that they simply dropped the ball. The gardener at the property repeatedly reached out to me regarding non-payment of gardening invoices, and after contacting Pure it took them months to correct the error. To make matters worse, when I connected with the tenant to discuss Pure's management of the property, the tenant informed me that multiple service requests had been ignored/deleted. I trusted this company with a major asset, my rental property. Pure showed a complete inability and incompetency in managing my property. I highly recommend that all landlords look elsewhere - this place is a dumpster fire. read more

It's not recommended. Details are below. Pure inherited my lease from North County Property Management. From October 2023 to April 2024, Pure (and the notorious Olysia) made one mistake after another. At first, Pure allowed the existing tenant to move out without finishing the lease, and while the property sat vacant, Pure failed to supervise it and allowed a squatter to move in; after we removed the squatter, they failed in the tenant vetting process and produced a lease that defaulted immediately. I gave it two stars because the new PM, Elizabeth Hall, did a decent job communicating after Pure fired the infamous Olysia; however, based on other reviews, this company's problem runs deeper than one incompetent employee. I am with a different property management firm and am much happier now. I should have fired them earlier. read more

Without putting too much identifiable information out there, we have a rental lease at a residential property and requested some work, covered as a service within the terms of the lease. I was met with disrespect and the employees I spoke with today seemed to laugh at me for my perceived gullibility when asking about the language within. I quoted the lease to them, including an email where they communicated to me that the work was covered. Then, weeks later, they cancelled the work order unilaterally, and communicated to me that the lease meant something different than the words clearly stated. I have a genuine disdain for this company and the way they choose to operate to their "customers". Clearly, this business exists to be a middleman for homeowners who don't care enough about their property to hire a morally honest property management company. Do not give them any of your business. read more

My experience with Pure Property Management has been nothing short of a nightmare. After moving out of our rental property in March 2024, they have failed to provide us with a copy of our move-out report and have yet to return our security deposit. Even worse, they charged us for damages that were already documented when we moved in. We reached out multiple times to resolve these issues, but were constantly passed around from one person to another--Amanda Flores, Jennifer Stepp, Olivia Wertz, and Jennifer Newton--all of whom promised to help but ultimately took us in circles and ignored our emails. It's clear that this company has no regard for its tenants and operates with a shocking level of negligence and unprofessionalism. If you value your time, money, and peace of mind, steer clear of Pure Property Management. read more

They're scammers and will lie and not communicate and violate all California civil codes they can. They will attempt to not return your deposits when your place is returned in the same condition it was rented. After almost five years even. They also try to charge tenants for a carpet cleaning after move out which violates the law. The leasing manager is super rude, unprofessional and doesn't even work. She will try and call you after weeks of no communication and ghosting people with dumb gaslighting personal stories too. "I can't even eat my lunch most days" blah blah blah . And About how "busy" she is, yeah suree lady. You can't hardly understand anything she even says so don't take phone calls from her. The owners are very careless and basically brick walls. These SLUM LORDS are trying to take 450 from my deposit for a steam clean after move out for 500 sqft. Its no where even close to that number for a steam clean in Oceanside! They are gross disgusting slum lords. They claim it's tenant's responsibility to pay for a cleaning so they don't have to touch any unit before the next tenant moves in. ILLEGALLLLL and not to mention just plain disgusting! We had the place steam cleaned as soon as I moved in in 2019 and it was f-ing DISGUSTING! They're nasty slumlords They deserved to be shut down, and sued. They will be reported the the bbb soon. OHH YEAH and they also gave out my personal information to the new tenant in their unit ! They have been contacting me over their mail key not working and I am Not even surprised since the night I moved in they gave me the wrong house key ! And when I got the new one the stupid owners of this company showed up At like 2am and left my key inside the door for anyone to break in . They are not legit , they are nothing but slum Lords. SUE THEM! if you can. FYI THEY CHANGED THIER NAME TO "PURE PROPERTY MANAGEMENT" They are the same evil people. read more

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TO ALL MILITARY AND VETERANS: DO NOT RENT FROM THIS PURE PROPERY MANAGEMENT, they are MISLEADING AND DECEPTIVE. I am a US ARMY 100% Service-Connected Disable Veteran that applied and was denied even after meeting their criteria for proof of income with the help of VA (Veterans Affairs). My combined household income meets and exceeds the requirement of $10,800. My credit meets their required FICO, I have a good rental history. I have a family of 4, wife and 2 daughters who are traumatized by their misleading and deceptive communication. We are working with the VA to help us secure housing as most military and veteran families do when in transition. We spoke with Al Joaquino (leasing agent) at 10:44 this morning on a 20-minute phone conference with our VA Housing Program Rep addressing their issue. Phone Call Summary VA Program Rep asked Al, do they (PURE PROPERTY MANAGEMENT) want to help veterans? Al responded, YES, we want to help all our veterans. They want to see my family get this house. The was UNTRUE. "MISLEADING" VA Program Rep said resources are in place to help our veterans with housing. AL said he would have to speak with his supervisor ( Elizabeth Hall) and call us back. This was UNTRUE. "DECEPTIVE" THEY DID NOT CALL PHONE US BACK. Instead, we received a canned email at 1:02 saying they DO NOT want to help veterans in simple words. As VETERANS, we are good enough to die for our country's freedoms but not good enough to be housed by PURE PROPERTY MANAGEMENT. 1. They want to help veterans secure housing: LIE 2. They want my family to get this house.: LIE 3. They would call us back after the speak with their supervisor: LIE 4. They are committed to their word: LIE FACT: THEY DO NOT CARE ABOUT THE MILITRAY OR ITS VETERANS read more

Absolutely the WORST property management company I've ever worked with. Once the contract was signed, there was zero response from Pure when I left a text or voice messages. In addition, I clearly stated what my expectations were for rental income. Pure completely disregarded this and low- balled the rental fee. I est we lost $2000 in potential rental income. And to top it all off, Pure cancelled our contract after 6 months for no apparent reason. Pure even wanted to cancel despite the fact that we had a current guest in the condo. When we inspected our condo after the guest left, we discovered that 2 of the area rugs were permanently stained and that all of our towels were stolen. Pure refused to pay for damages and stolen property stating that this was "normal wear and tear". Completely incompetent, unprofessional and disrespectful! Pure should consider going into another business that doesn't require honest, quality customer service. If I could, I would rate Pure Property management a BIG FAT ZERO!!! read more

Only gave 5 stars for the exceptual customer service that Jacquin Walker provide me with on obtaining property management service. He was the only reason why I signed up with the company. ​ read more

The incompetence runs SO deep with this company. I could go on and on about the mistakes they make and about their consistently poor communication, but the current struggle is that our trash service is being discontinued today, and it's their fault. When we moved in, there was no check list or list of utilities provided, but my fiance and I set up everything we knew to set up. Cut to 4/29 (4.5 months into our lease) when we receive an email from Bryan Coburn with an attached past-due bill for trash (sent to the owners), with service being terminated on 5/15 if there was no further action. Not only that, the bill didn't have any identifying dates proving that it just covered dates of our tenancy, so we weren't just going to pay a bill without itemization. Neither my fiance nor I had ever lived somewhere where the garbage collection was its own service (typically it was with water/waste management). Even though we were frustrated because we should have been told when we moved in, and certainly before the final notice bill was sent, we immediately started the process to get the service switched to our name. It took a couple of days for the trash company to get back to us, and when they did, we couldn't set up our account because the owners were still on it. Because we weren't on the account, the company also couldn't provide any additional information. This was all communicated to PURE the day we found out (5/6); their response was "Oh they said they removed themselves from the account." We didn't hear from them the rest of the week (last week), so my fiance sent an email this Monday, 5/13 (now one week past our first-ever conversation about trash being a separate service, and two weeks past our initial request for an itemized receipt, meaning we've now asked for it twice, unsuccessfully). No response. I sent another email yesterday, very clearly telling them our trash service is being discontinued and that trash will begin accumulating in front of our house, and it will be on them. We've done more than our due diligence on this. We have still not heard anything from them - there is no confirmation that the owners are or aren't still on the account, and we don't have an itemized bill to reimburse. It's truly shocking they're in business and I'm making it my personal mission to make sure everyone I know stays away from them. I will be reporting them to the BBB and all housing authorities for this and a whole list of other incompetencies and negligences. read more

Seth is so professional and kind helped us get the house we really wanted thank you again Seth