Arrow Real Estate assisted me with managing my rental unit before I sold it this yearread more

Beware renters and owners of a brand new addendum they have added to future leases (both property…read moreagreements and tenant lease agreements) We were NEVER notified of the new addendum and once we were we automatically notified Arrow we do not accept this new addendum. We have a right to end contract based upon the inflicted change and the belief that the addendum is illegal based on the Consumer Affairs Protection Act and the vague writings of their "code of contract." Thank goodness our renters notified us. They will not sign this and we completely agree with them. We would lose a responsible, good tenant based upon this unfair addendum. They are wanting to hold us responsible for the remaining fees to our property agreement. We have so much evidence of company neglect and failure to respond in emergencies. I am including this unlawful addendum for everyone to see. Do not accept this! Now we will move forward with a lawyer!

Royce is the type of realtor that you want to work with, whether he is helping you sell your…read moreproperty, or he is helping you buy one...I can say this, because Royce helped me do both. Royce is honest, friendly, and energetic. He has a wealth of knowledge about real estate and is more than happy to answer any questions or give you solid advice. If you are selling your home, Royce will do his best to let the market know that your property is available and he will help you get the best offer for your home. If you are buying a home, Royce wants to help you find and acquire the property that you love and you want to call home. Either way, Royce will help you see through the process from the beginning to the very end of the transaction. Such a transaction will always involve dealing with a mountain of paperwork, but with Royce guiding you through step by step it will make the experience much, much easier. Royce also helped my brother sell his home and is in the process of working with him to find a new dream home, and his experiences echo mine. Thanks again, Royce! You're the only real estate agent I will work with from now on.

I truly appreciate all of Royce's help over the years -- from managing my property to successfully…read moreselling it. This wasn't an easy home to handle, especially with the unpredictable HOA, but Royce was always patient, responsive, and incredibly supportive through every challenge. His professionalism, calm demeanor, and follow-through made a stressful process much more manageable. I'm grateful for his dedication and would absolutely recommend him to anyone looking for a dependable and experienced real estate professional.

We were connected with Salvatore and San Diego Premier Property Management a year and a half ago…read morewhen we were trying to finish a flip. We used their company to find us tenants as we decided to go a short term rental route. They had us set up with a great couple within a week and did all of the leg work. When we decided to try to sell again, Salvatore got to work and was very confident he could get what we were looking for. He didn't disappoint.... He had three offers to share with us after the first broker open. We accepted one, slightly more than we were asking, and closed within 25 days. I highly recommend Salvatore, Elizabeth and SDPPM whether your needs are rental or sale, both worked extremely well for us.

I used this company back in 2019, but recently it got brought up and I realized I never left my…read morereview. This company was hard to communicate on a good day and once things went sideways they were a nightmare to deal with. The "handyman" they used to perform repairs on my house was so bad once I terminated my service with San Diego Premier Property Management, I had to get a home inspection to determine everything that was wrong. From doing a lousy paint job, to using air piping on the garage water lines causing corrosion very quickly, to using PVC piping not rated for high pressure on the outlet of my pool pump there isn't much positive to say. I will say SDPPM is loyal to their handyman though, and stood behind him once I found out and showed them the facts. The most egregious issue was the replacing the water heater not to code, then after my home inspection I instructed them not to go back to the property to fix it, since I wouldn't know if the fix was correct or not and didn't want to have to get a 2nd inspection. SDPPM let the handyman back on site to "fix" what he did wrong anyways, only to not do it correctly a 2nd time. All of this was only discovered once I found the cell number of my tenants and reached out to them regarding some inconsistencies SDPPM was telling me, and then the whole thing started to come undone. All in all, there are lots of property management companies, and if you want to avoid a headache. Do not use San Diego Premier Property Management, and avoid Salvatore. Although this was quite a while ago that this affected me, based off the other reviews it seems like they are still doing the same thing.

The worst property management company imaginable. Just awful in every respect. Where do I begin…read morewith these guys? My Mom made the mistake of entering into a 3 year lease with ROIC at a shopping center in the San Fernando Valley, in the Woodland Hills, CA area. To begin, they way overcharge on rent. Way overcharge. They essentially make it impossible for a business to survive with their insane rent and on top of that, all sorts of additional miscellaneous expenses that they raise on tenants after the lease is agreed upon. They even have the audacity to bill you for expenses for dates BEFORE you had even signed a lease with them. Crazy? This is typical for these scumbags. Examples, my Mom's business paid rent on time every single month, yet somehow, every month, she was charged $100 in late fees, month after month, despite always paying rent on time. Yes, they did refund it afterwards, but seriously, why would you bill the late fee every month unnecessarily like clockwork? Let's take it a step further, their lease states they can only raise CAM charges no more than 3 percent a year, yet they raised it approximately 15 percent in one year on my Mom. My Mom had numerous parking and security issues and concerns over the course of her lease that were negatively affecting her business and brought the issues to ROIC's attention. No response, nothing done. It's like my Mom didn't even exist but for her rent payment. They are quick to point out if something you do is outside the scope of your lease, but they act as if there are no obligations on their end concerning their lease. April Sheffield and Francesca Busalacchi are the primary managers at the Woodland Hills location that we have dealt with, and they are absolute nightmares to deal with. No clue how they have kept their jobs in their positions when they have been beyond useless to needs and concerns of their tenants. Without a doubt, I would strongly advise anyone looking to enter into a lease with ROIC to find another location and stay far far away from these clowns.

Wow. SCAM. We have rented from them for 10 years. All issues we have had to fix ourselves. They…read morerecently leased the property next to ours and they did construction for a month. In that time, they let rats infest the entire property. Both restaurants adjacent to the construction were hit with closures. We were unable to reach anyone until I had to actually come to the office. I spoke to the receptionist and they said the property manager was on a "conference call". Can clearly hear them not on a conference call. I spoke about the rat issue and the receptionist, Shannon Devine, stated "Oh Yea. That's just an entire San Diego issue. We have multiple properties that are struggling with that". I don't understand why you would admit that. As if saying it's impossible to stop doesn't justify that it's okay. Landlords have a responsibility to make sure the buildings they lease out AREN'T INFESTED WITH RATS. Not surprising that every review is 1 star.

These 5 stars are for a New Employee named Ella. I was impressed with her professionalism, this…read morecompany not so much. I wish you well Ella, our community will be glad to have you as well. Hang in there if you can Sharon

I wish there was a ZERO on here for stars…read more As a homeowner in an HOA managed by ASPM, my experience has been frustrating and disappointing to say the least. Communication has been one of the biggest issues. Messages and concerns often go unanswered, and when responses are received, they can take weeks. Homeowners should not have to repeatedly follow up just to receive basic information or updates regarding concerns affecting their community. When I finally do get it, it's usually condescending. Yes. I have also found interactions with management to be less than helpful. On several occasions, I felt that legitimate homeowner concerns were dismissed rather than addressed in a professional and constructive manner. What is most concerning is the overall condition of the community. In my opinion, the neighborhood looks worse today than it did when I first moved in. There are ongoing issues with property maintenance, landscaping, common area appearance, and enforcement of community standards. These concerns have been raised repeatedly, yet meaningful improvements have been difficult to see. I have reviewed the Association's financial reports, and as a homeowner, I struggle to reconcile the level of spending with the condition of the community. Thank you Homeowners pay significant dues and deserve to see those investments reflected in the appearance, maintenance, safety, and overall quality of the neighborhood. There have also been long-standing concerns regarding speeding, stop-sign violations, security effectiveness, and unauthorized use of community amenities. While these issues have been discussed over time, communication regarding solutions and progress has been limited. I believe homeowners deserve responsive management, transparency, accountability, and a clear commitment to maintaining and improving the community. Unfortunately, that has not been my experience.. they need to do better but I'm not sure they have the ability to do so and looking at the reviews on this page I don't think they seem to care

Management company's suck but that is NOT the case with APM. We are renting a place that is old…read moreand things happen often in our humble abode. The rep we have is AWESOME. Her name is Kim and she gets back to us the next day or at the worst two days. She is always kind and professional. They don't freak out when something goes wrong with the place. She always calls the maintenance guy right away. I would have given five stars BUT the maintenance guy LAGS. He is too busy and I blame the owners not the management cuz the owner has a budget I am sure and it doesn't include a large maintenance staff. SO....the property management is great and easy to speak to but they are short on maintenance staff to get it all done. Still, for property management I say they are alright by me.

We rent commercial property from them. Today marks the third leak in our warehouse from the…read moresprinkler system pipes. Had we not come in on a Sunday everything would have gotten wet and ruined. We are now trying to get ahold of them and are getting no response. They don't seem to monitor their emergency after hours line. They won't pay any damage as they put in the contract that the renter is responsible. We have insurance but pretty soon even they are going to stop covering us for this recurring issue. We are not the only ones, everyone is having leak issues from what we are hearing and nothing is proactively being done about it. Looking for other ways to get in touch with them, hoping they monitor this.

Will steal your deposit over fixes that were over due before you moved in. Had the nerve to add…read moremore money to be owned to them for other fixes. Mind you, this apartment I moved into was dirty and ran down already. Will harass and threaten you with collections if you don't pay. Shady practices. Shame on y'all.

This company does not follow Covid protocols! Nor do they care if apartments are cleaned and…read moremaintained! We rented an apartment for my college student. It was filthy upon move in. There was feces and urine all over the toilet, closet was broken, kitchen cabinets too! He notified apartment management immediately and they did nothing. Update following Kailys response 6/5 My son moved into a four bedroom unit that had one person living there. They were each assigned separate bathrooms. He was told apartment had been cleaned ( his bedroom & bathroom). Neither were clean. Bathroom filthy ( especially with advertising that enhanced cleaning was happening during Covid). His bedroom carpet had stains all over and smelled. We had to deep clean all of it. I hope we are not charged a cleaning fee upon move out. Office is still not answering complaints regarding repairs.

Do not hire this company. They have no knowledge of the San Diego rental market. They originally…read morerecommended a high rent which I said seemed too high. I also told them there were still tenants in the unit so I did not know the condition. They went ahead and listed it online with 10 year old pictures taken from the internet, at the recommended very high rent (I later learned that you can be fined for using another realtor's pictures without consent which is what they did). A few days later they reduced the rent without consulting me - I happened to check online. The tenants then moved out and the unit was in bad shape so I remodeled it. This company then re-listed the unit at the original high price. I heard nothing for several days so called them, only to be told that it was listed far too high and they had not received a single application. I am now going into my second month of no rent, having spent $10k on their recommended remodel. Since I had no faith in their ability to set an appropriate rent I just fired them and hired someone else. This all could have been avoided had it been listed at market rate once the tenants moved and they had looked at it.

They were instrumental in finding us quality renters. They took care of listing, showing, and…read morecommunicating with interested renters. They saved us hours of time and effort and only contacted us when they had found qualified tenants. During the process they gave us valuable advice regarding pricing and appropriate criteria. Would use them again in future.

a driver for this company got mad because I was waiting for a parking spot to open up. At lunch…read moretime when the shopping center is full. He stated yelling hes late for work. Sounds like he has to manage his time better. Plus I see why the company has low ratings.

This company purchased the RB Medical Plaza and has and is an awful property management company…read more As a certified residential property manager, I cannot believe how unprofessional this company is. They poor communicators, particularly the assistant property manager. They increase the monthly maintenance fees from $60 to $250. Repeated requests to justify the increase were never acknowledge. They wait three months or more to invoice the monthly maintenance fees. Our last bill was over $900. On top of that, we have been waiting almost 3 months after vacating the property to get the balance of our security deposit.

Beau has been a great landlord for us ever since we moved from downtown last April to the San…read moreCarlos area where he had a wonderful town home ready for us.We were fortunate enough to have seen the ad for his listing one day and before we knew it had seen the property and were signing lease papers with Beau. He was able to negotiate a 2 year lease for us with the owners who were living abroad. He's been very responsive on all matters and his intuitive common sense is impressive! If there's a problem that requires a specialist, he's always quick to secure one.By the way, Beau has really good overall knowledge in most all things relating to general maintenance of a property. We do appreciate Beau very much as a hands on property manager and he's a really good man when it's all said and done. Kevin & Gina C.

He's a racist and crazy. We came to tour a home. He kept saying we are only going to rent it if we…read morefind the "right people" kept repeating this over and over again. We are minorities, we were two adults and two kids, the good candidates for a 4 bedroom home. It was clear what he was trying to say. Then my 6 year old daughter was leaning on the couch arm and jumped up one or twice. And he yelled at her! He told her to knock it off. And to not mess up the furniture. When she was leaning on it with her hands! That's it. Her feet were on the floor. She weighs 40 pounds. What damage would this do the furniture if she leaned on the arm and jumped up? I'm all for respecting people's furniture. if he didn't want it touched that's fine. He can tell her parents. He has no right to yell at a child. He's crazy and a racist.