I'm reading the reviews and came here to say the same. I've been a patient at Pacific medical group for a good 25 yrs. Dr. Christopher Aichelle is the best, however the new system is wretched. I've called 2 days in a row with no response. This never used to happen. I hate the new system they have. The portal is a nightmare. I don't recommend this place if you're in dire need of a doctor. read more

My wife has always had minor issues with the office staff here, but the last occasion was really next level. She called to set up an appointment to renew a prescription for some medication related to her mental health. The office staff told her the next appointment was weeks away, so she asked if the doctor could get her a temporary prescription until then. At this point the woman she was talking to basically said she had no options and refused to help, going so far as to imply my wife was at fault for leaving it until the last minute and that the doctor's office was trying to contact her as recently as that same morning. We had no missed calls / notices on our end (not that we'd ever expect the doctor's office to *proactively* reach out to us for anything). So my wife was told by this person that she had to get by without the daily meds that help keep issues like suicidal ideation at bay for *weeks*. We addressed the issue the same day in a Vancouver Clinic urgent care appointment. The only positive thing I have to say about this one last experience with PMG is that I'm glad this gave us the opportunity to permanently cut ties with them. This place completely and utterly failed in their duty of care to my wife. The doctors and medical staff here are fantastic, nothing but good things to say once you clear the front desk. And look: mistakes happen, but the person who left my wife vulnerable should not be talking to patients. The way she handled this situation put my wife at risk and I highly doubt it was the first time PMG staff have handled things this badly. Fortunately the only "bad" outcome here was that she caused a lot of stress for both of us. This all happened about a month or two back. I looked for a way to send this complaint directly to PMG but the grievance process isn't made clear online. For all I know I'd just be sending a message to the same woman at the front desk, so I'm posting here instead. We won't be back regardless but you should know this person is putting your patients at risk. read more

I have been a patient of the North Portland Clinic for years, and receive such good care from Chris Aichele that I have continued to drive from Tacoma to continue my care. I may be at the end of my rope with the office staff though....today I arrived early at the advice of my doctor so that I could have a blood draw prior to my appointment since they close for lunch. I was informed that appointments are now required for labs (never had one prior) and I couldn't get my blood drawn. The lady checking me is was an absolute horror exhibiting all the reasons she shouldn't be in patient facing position in healthcare. She did finally go back to the lab and they're going to try to see me....we'll see. I can see why this clinic is starting to rack up some bad reviews ...hopefully someone is paying attention. read more

Impossible to book an appointment - and they require one in order to refill your prescriptions. They are unwilling to work with you. They only give one month prescriptions and constantly force you to constantly check in with them. I'd understand if the script was a controlled substance but we're talking about asthma medicine. Never experienced this before in my life. Wouldn't recommend them to my enemy read more

I'm giving Pacific Medical one star, simply because it's so difficult to schedule an appointment with them. Whenever I call I wait forever on hold, so I select the option to have someone call me back. When they finally do call, back hours later, inevitably I missed the call. So the cycle repeats. They used to have a central number that you called to make an appointment with all their various locations. That is no longer available. I don't blame the people that work there, I blame the management for short-staffing. If they're going to cut staff to the bone, they need to upgrade their patient portal so you can schedule online. The care is excellent, if they would make it easy to schedule an appointment, I would give them 5 stars. read more

Impossible to get through to the front desk phone. My prescriptions were heavily delayed due to an inability to answer the phone or voicemails. Avoid this place. read more

Arrived on time for appointment but office was still closed. Front desk finally opened doors after stated opening times (why I was told to arrive before opening is a mystery). I had the first appt of the day and I am still waiting to see doctor for routine physical....first time at office. I guess if the first appt is delayed then the entire day gets backed up.....not a great first impression of a new providers service. Will follow up post appointment to see if it was worth the wait. read more

Their front desk, lab tech, and providers have all been helpful, thoughtful, and kind. The lab tech in particular is so gentle and knowledgeable about how to get blood out of me, which few lab techs elsewhere can ever do well. My regular provider, Dr. Aichele, is very gender affirming and LGBTQ+ friendly and fat friendly. read more

I have been a patient here for several years. I used to see Leslie Cody, NP, until she left the clinic, and I was very satisfied with her care. Unfortunately, I was assigned Kayla Facundus, NP, after Leslie left. Kayla was dismissive of my chronic issues, did not listen well, and curtly cut me of when I wanted to discuss a different but related issue during my appointment. She seems much more concerned with policy than patient-centered care. She required follow-up appointments for prescriptions, but provided no actual concern, care, or follow-up questions during said 3-minute appointment and just gave me a refill Rx. It all felt so impersonal and like a money-grab to bill insurance for my visit. I will stay at the clinic but have requested to be switched to another provider after several unpleasant visits. That said, the front desk is fine, and the in-house phlebotomist is an angel, very sweet and comforting. read more

I've been a patient for a dozen years. I had the best Doc but she just left. She was so great that I could never leave a bad review for the offices, but now that she is gone I should give a more honest review for potential new patients... no scratch that, for potential new *customers*. Patient care/customer service used to be much more of a priority but in recent years service has all but disappeared. Once calls were answered within moments and the occasional hold was reasonable. Now you call them up and nobody answers. You stay on hold 15-30 minutes easy before you eventually give up and leave a voice message... that often nobody will reply to. So a trap. No soup for you! I tried the one other option on the phone that wasn't reception and that person just transferred me back to reception. After yet another 15 minute wait I left yet another message destined never to be answered and then called back later and got the same person at the non-reception phone option. I explained that she was the only human I could reach and that the front desk NEVER answer, so could she please, please, pretty PLEASE help me... so she suggested putting me back through to reception and having me keep waiting even longer because they will EVENTUALLY answer... yeah, she lied. I argued, reminding her that nobody ever answers and she said (too bad so sad but...) that was the ONLY option. So I asked if there was a manager I could talk to. She replied that she'd see what she could do... and then she again put me through to reception! Tone deaf anyone? No, it's worse than that, it's a kind of cruelty at a supposed place of healing. Stress makes health worse and they add to your stress when you are unwell. I did eventually get through and they called me back two days later on a Saturday...and I missed the call by seconds! Voicemail of torment said, please call us back on Monday. Nicely played, o evil boss level! Once more unto the breach dear friends and then I'm done with them... but then they did call back... with the wrong answer, like literally had to ask the same question again and then two days after that, long after my doc's final day, they replied to me with answers that apparently came from her... but that I'm pretty sure did not. I think the mean-spirited business model is also what drove my doctor off because she is all about patient-first care and they are now the exact opposite. How could she stay at a place that abuses her patients and treats them like captive audience customers to be abused? I will never use them again... unless maybe if my doctor comes back. read more

Run from these guys. They will screw up your prescription when you need to get a refill. They do not respond to the pharmacies. The also will change the dosage and amount on you prescription because they think what you are taking. How come in for a visit, the ask me what I'm taking and then screw it up anyway. I called up them last year because I had a stroke. The receptionist had someone call me back 4 hours later. The office in Tigard is a joke! Last time I was there, they spent a bunch of time trying me to get a living will. read more

I mean this place is ok. I got sick so swung in to get a good check up and i mean, the job got done I guess. I am still alive to that is a total plus. read more

I have been going to Pacific Medical Group for over 3 years now and have always been happy with the service and level of care I've received. After my first doctor left, I began seeing Dr. Leslie Cody and she is amazing. She has always been attentive to my needs, listened to my concerns, and has helped me with every issue I've had. I'm not a hypochondriac but I do go to my PC doctor whenever something is off so it feels reassuring when your doctor is supportive of your concerns. In addition, I had a shoulder injury and needed a referral to a PT. Originally I was told it could take 2 weeks to get the referral processed and I expressed my concerns as I use my shoulders heavily in the work I do. I expressed this concern on a Saturday and by Monday morning at 8:30am I had a call by a PT to set up an appointment and a call from PMG a half hour later, everyone making sure I got the care I needed. Amazing! So grateful for the help I'm receiving here read more

I visited this practice for 4 years so I have a pretty good idea of what patients should expect. My reason for the review is they swabbed me, placed the swab in an incorrect container for examination, and called me back to try to fit in yet another appointment for the same I talked to the front office, the Doctor herself Janel Guyette, no apology was ever uttered (an "I'm sorry" goes a long way but obviously they didn't feel as if their mistakes inquired one). It's safe to say that they view their patients time and quality of life under a poor scope. The physician, herself, Janel Guyette spends most of her time verbalizing the traits that she finds in her other patients that she doesn't like. Which I find particularly intriguing because these are traits she clearly sees in herself and struggles with, yet when presented in people other than herself it makes her angry. By writing this review, I would not want to let doctors who have such little control over their personal well-being try to take a jab at their unsuspecting patients. Thank you and happy physician searching, fellow patient! read more

I love my doctor but this is the worst possible place to try and get a hold of!!! I was on hold for 48 minutes before I finally gave up and drove there, the so called receptionist was playing on her phone doing NOTHING! Today I needed to make an appointment and waited again for 32 minutes again no one ever answered the phone! F*** this place I will find someone else! do yourself a favor seek a place that they actually CARE about you! read more

I am posting this review as a warning. Please do not go here. I was appalled at the lack of bedside manner and care for patients. My IUD insertion and removal processes made me cry not from pain but by how I was treated, and I have been in physical therapy for over a year trying to recover from injuries related to those procedures. I saw two different practitioners who genuinely should not be allowed to practice on patients. Avoid at all costs. read more

I go to Dr. Columb. She's kind but I intend to leave this group over dishonest, sly and scammy services/billing by Pacific Medical Group. The first problem I have is with an appointment I made two months ago. When I finished they told me I had to make a copay of $30. No problem. I get a bill two months later telling me they made a mistake and I owed another $20. It's so sloppy and unprofessional to charge people a certain amount and then to go back and ask for more money. Second is with a physical I had done last month. During the appointment I was given the impression that I could have certain medical tests done with the appointment. I agreed thinking it was covered under the physical. I get a bill of $155 to cover the costs of the tests! I called the Pacific Medical Group and they told me to call the lab. The lab told me to call Pacific Medical Group. Eventually I was let to the billing department under Pacific Medical who told me I had to contact my insurance company to know why only a small fraction was covered. Completely disappointed not only find out what they tried to pass off for me wasn't in the appointment, but they couldn't pass any of cost determination they had with my insurance company. I've been a loyal member of this group for 6 years. These past couple weeks have left me so disgusted by the shadiness and sliminess of this medical group. You can have my money, but you don't need my future service. So disappointed. Goodbye. read more

AVOID AVOID AVOID. While I adore Dr. Guyette, I will never again subject myself to PMG's unprofessional and unethical billing practices. I called ahead of time before driving 30 minutes with 2 little kids in tow and asked what my copay would be and they told me $60. I arrived and they asked for $200+ and prevented me from seeing my doctor. The woman at the front desk made a phone call to their billing office and told me not to worry about it, they would just accept the $60 copay. They did this TWICE. Now I have a bill for $214 for EACH appointment PLUS late fees. I sent them a letter describing said events--they responded by sending another notice with more late fees. I called Sacha Woodward (billing manager) and she was unreasonable, wouldn't hear my account events because she was too busy talking over me. Shame on her. What other business can sell you a product or service and then AFTERWARD demand more money than initially agreed upon? I could have seen any doctor within Kaiser for a $35 copay. I would NOT have agreed to see my doctor under the condition I pay $200+ for a doctor's visit. I called the Insurance Commissioner only to learn that medical groups have NO REGULATORY OVERSIGHT. BUYER BEWARE. read more

Not a great start with this clinic. If you need to get in touch with them you might as well drive there to speak to someone as they never answer the phone and when you leave a message plan on leaving 2-3 before you get a call back. If you don't answer when they call back start over and repeat. read more

Been going here for years. Nurses and my doctor beyond a shadow of a doubt have been nothing but kind and efficient at their job even when Im a baby about needles. haha. I have never had any billing issues, they have always followed up when Ive called, and I am happy with my care. I felt the need to write after reading the posts here. I feel as though they are projections of their own discord. What do you want a running hug? High five? I want my best interest in mind and thats the approach I have alwayssss seen! read more

I have a PCP who I like, but wanted to find a new one who was closer to home and easier to make appointments with. I also wanted to see if i could find one who takes care of me a little better. I found Dt. Guyette online and she had great reviews on the different cites i looked at. Making an appointment was easy and the person on the phone was a delight. Friendly and professional. When i showed up the gal at the counter was polite. professional, and helpful. The Medical Assistant on the other hand was a little on the short side. My appointment was at the end of the day and i felt like she was ready to go home and i was preventing that. I brushed it off, because we all have those days. I met Dr. Guyette and she was very friendly. Once she heard why i was there - finding a different PCP she kinda frowned on the idea. I understood where she was coming from, but I felt at that point she was ready to move on to the next patient. I had a couple issues to address - possibly pregnant and pink eye. She kept telling me "i have all my women do ..." I wanted to say, "hi, I'm Amber. Not all women. " She also had a very different approach of treating that I'm not all about. Nothing against her. I'm not into her approach to medicine. I don't know how to describe it, but it felt very earthy and how all women should do things one way. She had me take a pregnancy test. She told me to sit and someone will help me. I waited 20 mins before i got up and asked if anyone was going to help me. Took me no time to pee in a cup, then i was asked if i wanted to wait or get the results by phone. I said I'm late picking up my kids, as i waited 20 minutes, so please call. I never got the results to the test. Got a thank you letter from the office manager though. I delivered a healthy baby girl a couple of weeks ago...still waiting on the test results! Not going back and sticking with my PCP. I was hopeful, but disappointed. read more

I see Christopher Aichele and I cannot express how happy I am to have found a provider like him. Recently my insurance changed which meant I had to find a new PCP, a task I dreaded. I have a few ongoing issues that I need to take care of so I needed to find someone I liked since I would be seeing them fairly frequently. It took me over a year to find someone previously so I expected more of the same this time around. I knew I wanted an NP so I searched my new insurance's website for someone close and hoped for the best. Chris was the first name to pop up and was close by so I rolled the dice and set up an appointment. My first visit he spent a good 45 minutes with me running down my medical history at great length and asking more questions than I had been asked in my previous 10 doctor's appointments combined. We pulled up my medical summary online and he sat and took notes. He even caught something I had thought was relatively minor at the time but was concerning enough to warrant another blood test. Sure enough, my numbers had gotten worse. Never have I felt like someone cared more about my health and well being. After that first visit Chris has been kind enough to answer questions via email, something I have also never experienced. In one instance he referred me to an ophthalmologist due to an eye issue and asked that I follow up. Later in the day he reached out to check in on how the appointment went as I had yet to have follow back up. This level of proactive care is why I will never go to another doctor. I will pay out of pocket if my insurance changes. As for the reviews citing long wait times and rude staff, I haven't experienced any difficulties whatsoever. I'm usually in and out relatively quickly with most of the time being spent in the exam room. I can also get in same day if needed and for other appointments I only have to wait a couple of days which is fantastic. read more

I have been looking for a primary doctor that really cares and is invested in my well-being, and I'm happy to report I have found him at the N Greeley location. Chris Aichele, ARNP is amazing. He and his staff have exceeded my expectations, and I feel understood and cared for each time I'm in for a visit. read more

I would give this clinic zero stars if I could. Like many others who have left reviews, I received poor care from my doctor, and their billing practices are incredibly unethical and shady. I recently needed to refill a prescription for a medication I've been on for 6+ years, but was contacted by the clinic informing me that I needed to schedule an appointment to confirm that I still needed this medication. I asked if this would be considered an office visit so I wouldn't need to pay a ton of money, and they assured me that I would just need to pay my copay, which is $0. After having a 6 minute telehealth appointment to get this prescription refilled, I was charged $250, my insurance covering only $50 of this. Like many others, I've run into problems with getting in contact with their billing department and have had no luck getting these bills removed. At a previous appointment, I received very apathetic and cold "care" from my doctor. When I explained that I was experiencing what I now know was chronic fatigue, she condescendingly asked if I was pregnant and practically made me take a pregnancy test, even after assuring her that I wasn't pregnant (surprise, the test came back negative!). She was also incredibly apathetic when I talked to her about my migraines, and told me I should focus on my posture (which I could've found out from a google search). She completely invalidated my pain and didn't help me find solutions. All of this to say, avoid this clinic for the sake of your health, and wallet! read more

Dr. Mollie Ebner is great so is Norma in Allergy! I've had a super easy time scheduling appointments and I've found the staff to be extremely knowledgeable and very friendly. read more

Like other reviewers say, AVOID AVOID AVOID. For your own sanity, avoid. My first issue is how disorganized they are. They ignore emails sent through their awful online system (more below). Every time I called, the person I wanted to speak to was out...and their replacement was out. These folks seem to have unlimited vacation time -- can I get a job there?! I'm not exaggerating -- every..single...time. "Sorry..she's out today and the rest of the week. Her backup? Oh, she's out for the rest of the week too". Is this a money-laundering front for organized crime?! I like to do a lot of my business online -- emailing for prescriptions, setting up appointments, etc. Forget it with Pacific Medical Group. By their own admission, "our online system sucks but we're supposed to be replacing it someday". I sent a few messages to them that just got plain "lost" -- they had no record of them. At one point their system wouldn't let me message anyone -- all I could do was reply. When I told the provider that she nodded sadly, knowingly. Another time, I got no response from an email for a week. "Sorry, your email went to my assistant". At my next appointment, the provider said "I'll send you an email, and you can reply to that to send messages directly to me". I tried that, again, no reply for a week. When I called, surprise -- "oh..she's out. And normally the messages would also go to her assistant...but she's out too". These folks make our current Congress look dedicated and hardworking by comparison. A couple of times, prescriptions they called in were bounced by my insurance. Nothing unusual there, right? But Pacific Medical was ZERO help. I had to act as go-between, calling them, then the insurance, then them again. Great way to spend a few hours during the working day, right? And...what crappy company would be complete without the amazing...Surprise Medical Bill™? I went in for some lab work. While waiting I asked the reception staff, "Can you verify that your lab is in-network for my insurance so I won't get stuck with a large bill?" --"No problem, we use our own lab so it's covered" they assured me categorically. Two weeks later -- large medical bill in the mail for the lab work. Called up Pacific Medical -- usual run-around, "she's out this week" (half the staff), forwarded from one department to another, finally sent to Billing. Who are (of course) "out of the office", but they call me back several days later. They explain, "Oh..it kinda is our lab, since we were acquired and the lab is owned by the same company. But they billed it as 'lab for existing condition' which your insurance doesn't cover." I get it. Health insurers suck. They often refuse for stupid or invalid reasons. But your provider bears some responsibility to help get it straightened out. Pacific Medical will not help you, at all, with any of that, that is, if you can get hold of them on the one or two days a month they are actually in the office. I've used my same insurance with other providers without all these issues and in many cases the provider has just said, "we'll take care of getting this cleared up for you. Will let you know if we need anything" and the bill just goes away. THAT is service. read more

My parents and I have been patients here for over a decade. The company has gone down hill ever since covid and has become the worst healthcare experience of my life. It takes 30+ minutes for someone to answer the phone. I typically drive there while on hold to get faster service. The front desk people are constantly changing and unhelpful. No one calls you back or does what they say they will. You have to be an advocate for yourself and even then it's like hitting a brick wall every single time. My labs are regularly misordered or not ordered at all. I have to call for my test results and am charged just to have someone read them over the phone. My prescriptions are routinely incorrect and it seems I cannot interact with this office without experiencing multiple mistakes and issues each time. I have been misdiagnosed for two different issues here that other doctors have corrected. My parents have had the same experiences. The ONLY good thing about this office is Cathy and Fiona who takes blood. If you can go ANYWHERE else please do. This office is pitiful and I feel sorry for anyone that has to deal with them. read more

The medical professionals are fine. However, the manager of the business office, Sacha Woodward, is one of the rudest people I've ever dealt with. She refused to answer my questions, she interrupted every time I tried to speak (and then when I said something about it, she accused ME of interrupting HER), and when I told her how terrible her customer service was, she confirmed it by hanging up on me. In addition, she then set the office phone to go directly to voice mail for the rest of the day, so that I would be unable to call back and speak with her or anyone else. I did NOT get my problem resolved, which was a simple issue that would have taken almost zero time or effort on her part, and which cost me an extra $150 since she refused to help. It's a shame that the medical group as a whole should lose business due to this one individual, but I can only recommend that you avoid Pacific Medical Group like the plague. read more

After an accident that disabled me I spent 6 years bouncing around University Hospitals in 3 different states looking for help. Every situation was a horrible mess of horrible medicine and legal nonsense. RN Leslie Dinsmore was completely different. Real medical help. With expertise and compassion she treated me and helped me begin healing. it was not medical maintenance, it was treatment for health. She listens, helps, and heals. All of the staff in the office was considerate and professional. Best medical experience. read more

Each time I've been here for an appointment, I've had to wait from at leat 30 minutes to 1 1/2 hours with no explanation or apology from the receptionists, only a mumbled apology from the nurse. I did not feel particularly cared for my the doctor and was often left in her office for 20 minutes at a time. I won't be going back--I have better things to do with my time and am certain I can find better care elsewhere. read more

I too was saddled with Dr Chan when my DO quit the business and moved to CA. He is rude, and pays no attention to what you are trying to tell him. He chose to yell at me repeatedly for issues we resolved during the appointment - he forgot! He continually left the appointment with me sitting there no explanation. While I deliberately made this appointment for manipulations and a tetanus shot, he reacted with scorn when I reminded him of this "I'm not manipulating YOU! I don't even KNOW you!" and failed to carry out any of my other requests. This was the most infuriating office visit ever - ESPECIALLY since it was totally unnecessary. I see the DO annually for blood work but since my DO left the practice, they decided to get money from me by cutting off all my refills WITHOUT WARNING! They demanded that I make an appointment immediately - at 8 months. FOR NO MEDICAL REASON. This is after they refused to honor their insurance, the insurance that found them for me and made the appointment for me. They claimed they never heard of them. The insurance ? PHCS! One of the leading providers which is as we speak kicking them out. Further, they added misc charges to my bill for that lovely appointment that I am now in the middle of fighting them over. If these vampires were as dedicated to providing care as they are siphoning money they would have cured cancer by now. Unbelievable. I would give this place negative starts if I could. I am reporting them to every medical agency that I can. Please, try Dr Erin at ZoomCare, Tanasbourne. She's a miracle! read more

My second review and 5 Stars still stands! The office staff is engaging and quick. After getting bounced around due to insurance issues, the office staff was quick to resend my referral information as well as get my prescription filled. Dr. Chris is as kind as he is knowledgeable I felt safe and heard in his office. He worked respectfully to ensure I had the proper care and referral I need. read more

Dr. Guyette is absolutely the best PCP I've ever had. I started seeing her about 7 years ago, and she's moved clinics, and I will follow her wherever she goes. The best way to describe her is a person that has found her calling in life. She is an extremely smart and educated doctor who is also kind and empathetic. She truly cares about her patients, and takes the time to understand problems. I really don't have enough good things to say about her. I also needed an appointment at a time when she was out of town; I got in with Chris Aichele, and he was also terrific. He was very thorough and also very nice. I'd be happy to see him again if Dr. Guyette was unavailable. Overall, I feel very lucky that I've been able to find such a great doctor, and I've had nothing but positive experiences at this clinic. Thank you Dr. Guyette, Chris, and the rest of the staff! read more

I chose Leslie Cody because her bio said she graduated magna cum laude. I've taken some pre-med classes and have had direct experience with students who passed and students who excelled. There's a big difference. I mentioned I found a nonprescription cure for eczema and tinnea versicolor and she said she was open to common sense approaches. Leslie is business-like and I'm very happy about that; she is entirely focused on my medical issue and the best way to take care of it. read more

AVOID this office if you can. Their goal is not to provide care but instead make you come in for as many appointments as possible in order to make money. To start off it is impossible to schedule an appointment with this clinic. You can't really do it online and there is nobody ever on the phone to schedule with so you have to leave a message. Half the time they never call you back. I scheduled an appointment in order to establish care and do some lab tests and I clearly stated that when I made the appointment. When I arrived, they told me the lab person was not in so they could not do the tests. I had to schedule another appointment in order to get the lab tests done. During that appointment I schedule a minor surgery on my toe that was a month away. When I arrived to that appointment, I waited 30 minutes to be taken back into the room and then waiting an additional 20 minutes before seeing the doctor. When the doctor arrived, she told me that they were missing something important for my surgery so I would have to reschedule. So I basically wasted an hour of my time to get nothing done, AND THEY STILL BILLED ME FOR THE VISIT. Lastly and most recent, all I needed was a prescription refilled. I called the office and told me that they were going to send it to the pharmacy. The next day, I reach out to the pharmacy and they said that they had not heard from the doctor. I call them back and they tell me that I have to schedule an appointment in order to get my prescription refilled. I had changed jobs between that time so my new insurance had not kicked in yet. I asked 3 different people how much the virtual appointment was going to cost and all of them told me that they couldn't give me that information and when I stated that by not providing that information or at least a range that they would be breaking the 2022 Healthcare Transparency Act they hung up on me. I ended up making the virtual appointment. At the time of the appointment they told me that the doctor would be 30 minutes late but to stay on virtually. 30 minutes go by and I hear nothing. Another 10 minutes go by and they say its going to be 20 more minutes. I told them to cancel the appointment because this was a waste of my time. They then had the audacity to send me a survey about how my virtual appointment went with them. AVOID this office if you can. read more

I have been a patient here for 4+ years. They are always friendly. I never wait more than 10 minutes. I really like Dr.Chris :) read more

Not a good experience. I went to Leslie Cody as a PCP for about a year. She presents as very cold and non engaging to her clients. I got into a car accident in 2015 and she and I literally got into an argument as she would not write me off work but demanded that I tell my employer I could only work in one part of the facility. I was a cashier at the time and if I can't perform all the the duties which is on the job description I cannot work as they only offer light duty if you are hurt on the job. She finally made a recommendation for me to have time off however she was pissed about it. I never went back to her again. Jan 2017- My mom is currently a patient at this location so she referred me to her doctor who she really likes. I call and make a meet and great appointment, however I unfortunately am hit and in another motor vehicle accident. When I inform the office of this the receptionist is rude and informs me that the entire office is not accepting motor vehicle accidents and that I can only see Dr.Cody my former PCP from 2 years ago to come to their clinic. I give in and schedule with Dr.Cody even though I am not happy about it. I then receive a phone call from the receptionists asking if this is a new or old accident because they refuse to see me for an old accident. I inform them it is recent in the last week. She then informs me that I need to pay $50 per visit until my insurance takes over the payments (I have not heard of this as I have an open claim with my insurance). The receptionist was hard to understand as I assume her first language was not English and she was very short and accommodating to meet my medical needs. I was surprised at the way they were responded to my request. I will never give them another penny of my hard earned nor insurance money. read more

My insurance brought this location up as place they covered so I called to make apt. Lady on the phone was rude, luckily who ever checked me in seemed better mood. Office seems outdated everything still in paper and some of it you have to carry to the nurse. Check in time to doctor was fast but steps seems missed. What I came in for got addressed but would I come again no. Doc Leslie seemed robotic and had no humor also when I said I don't want to flu shot and never got it before she basically laughed at me and said " good luck with that " which I felt was very rude. Also no blood work or urine was taken and I even mentioned I felt more tired then normal. Goes to say won't be going there again and will find somewhere else my insurance covers even if it means driving further read more

Dr. Chan was brusque, not communicative, and hurried. I will never go to see him again. The receptionists were unfriendly. Their online services do not actually offer what they say they do such as lab test results. I will be looking elsewhere for my PCP and I recommend you do the same. read more

Dr Guyette is by far the best PCP I have ever had! I love that she takes both a holistic and western medicine approach to treatment. She takes the time to listen and you can tell she truly cares. I refer all of my friends and family to her. read more