They were awesome! I called and within a few days Robert and Doug came out and replaced 4 screens…read moretoday--including upper story and slider (rebuilt perfectly) and old repainted split front door screen! Great work. Excellent value. Stayed in the minimum budget! Highly recommend them!

Terrible job! Overpriced too! Screen started coming apart same day. He repaired, not replaced,…read moreand scratched up my white screen door.

I can see clearly now the rain is gone! Island windows and doors has been the epitome of what…read morekeeping it local truly means. Mana and his team has walked us through every step of the way from his mobile showroom to the wonderfully clear product. Mana also told me to try and find pricing on his competitors...not even close and not to even sacrifice quality. Unfortunately, we had some busted screens during the process of the home construction, but Kawika (service bruddah) came out checked um, and when he was here I kept asking, what about this one and this one and this one too. He just took them all out, got them repaired and reinstalled them no questions asked. Super Aloha.And this is months after we've been living in the house. Would I recommend....absolutely! Maybe Mana can also throw in a round of golf at OCC as well if you purchase now. Update update, nearly a year later Kawika was very thorough and wanted to ensure our sliding doors were working. He was very tedious and ensured they were installed to the best of his ability. He also noticed walking by some windows that there were some weep holes missing and he offered to fix that too! Kawika accepts tips as snacks are welcome hahaha!

This company has stolen $17,026 of our money (more, since this does not factor in the rising cost…read moreof materials if and when we can afford to proceed with this work, having lost over $17K, or the interest we would have received the past 11+ months on this $). We are now having to resort to legal action. We prepaid the $17K last Sept. 2025 for 3 sliding glass doors and a window. On Sept. 5, Mana told us installation would happen in November. November came and went. Since then we have repeatedly emailed, called and texted both Mana and Paul. We got some response initially, and a promise for delivery in Spring 2026. Spring came and went. We have since been completely ghosted as we have tried to contact them, sometimes daily, asking for an installation date or for a refund. In late July, we sent a letter from a lawyer saying that if we did not receive the materials we have paid for, or a refund within 3 weeks, we would pursue legal action. Unfortunately, this is now what we are forced to do. This company installed windows for us a few years ago and our experience was good. I provided a 5-star rating in 2023. We maintain some hope that Paul and Mana will do the minimally correct thing and deliver the materials we have paid for, or refund our money.

Preston the owner is very kind and helpful. He is one of the people that noticed and educated me…read moreregarding the incorrect window frames done by a previous building contractorq( see my reviews). He's not just in for the money. He actually cares about helping people and doing a good job that is affordable compared to others

I worked with Preston to request a quote for a bathroom door replacement. The service also required…read morepainting and sealing. During a free on-site assessment, Preston answered all our questions & discussed several options before we decided what we needed. Preston prepared our quote within 24 hours, and the pricing was very fair & reasonable. We needed the door replaced within 4 weeks in preparation for guests, but Preston was able to schedule us within 2 weeks of accepting the quote. Installation day: Preston arrived 10 mins early to set up, and work was handled by Preston, Nick O., and a 3rd worker I didn't get the name of (sorry). All 3 were very professional and friendly. They were also all very patient and nice with our dog who kept barking at them. The doorframe they were working with is nonstandard size and uneven, but they successfully fit a new door without issues and within the schedule. They were self-sufficient and didn't need to ask me many questions or need my help with anything, which made the day really easy for me. The door looks great, fits perfectly, and is super smooth. Extra extra bonus points: They actually left our carport cleaner than when they arrived.... THANK YOU! Very happy & highly recommend. Mahalo, Tatiana & Nick

Horrible work. Came 3 times to measure and still got it wrong . Also over charging . Still waiting…read morefor refund . No response.

Fours days. Four glass sliding doors. Nine windows. And mostly a crew of two…read more We had a really amazing experience with the install of our windows with window world. Alex was here every single day. He brought Scott and Anthony with him on different days and I couldn't have been happier with the crew we were given. Every morning we talked about the plan for the day, and what they needed from me. Some days they needed nothing, some days I had decisions to make. The thing I liked the best was I never had to bring anything to Alex's attention. He was on top of everything. Taking a little longer to get a certain window done? Alex told me. A screen needed to be resized and put in, he let me know before I noticed it wasn't there. Or the fact that one of the sliding door screens came in slightly bent. Just enough that you had to be particular about how you closed it all the way.. Alex told ME about the problem. That he already had a new one on order and they would get it handled. I didn't have to find it first a week later and ask to get it replaced. If there was a problem, he already had a solution. And when the typical finishing for the windows wasn't going to work, he took the time to find a solution that came out absolutely stunning. The initial quote and set up process wasn't quite as smooth. I felt like the communication could have been better once we signed the contract. Lack of contact made us a few weeks later in the schedule of getting them installed and that was a bummer. But the actual install couldn't have gone better, and it was meant to be I guess. Window world won't be your cheapest option. But they back their work, they stay until it's finished and the lifetime guarantee on their windows is great peace of mind. I would recommend them a million times over.

Update 30 June 2026…read more Still highly recommended for their quality, value, and warranty of products and continued excellent service! We bought our windows and screens over 10 years ago from Mario at Windows Hawaii. Absolutely no regrets! We recently had a problem with a window and called Mario. Two days later our window was fixed. This type of excellent customer service is why we continue to vote Windows Hawaii #1! Mahalo nui loa Mario and staff.

I went with Windows Hawaii for two new Ali'i windows because I had previously had two Ali'i windows…read moreinstalled by them and had a great experience (2014). Palani came by to get measurements and while on site he noticed the previous windows had fogged slightly. Since they have a great warranty, he scheduled replacements. He sent the A-team of Frank Bolton and Travis Beyer who were courteous and very experienced. They quickly realized they had a difficult transition from ladder to roof and instead of risking an incident they called for backup and the windows were promptly replaced in an hour. There is a reason they have been consistently voted #1. Thanks Palani.

When my mother's house needed new windows there was only 1 place to call - Diamond Head Windows…read more They installed my windows about 2 years ago, and it was an awesome experience. It was a pleasure working with Ryan again and the installation team, led by Stan was outstanding. Very respectful, thorough, and helpful. All the debris was cleaned up afterwards. But most importanly the windows look great and Stan walked me through the operation of not only each and every window, but the security doors as well. Thanks! I highly recommend Diamond Head windows and if you contract with them, hopefully you'll have the awesome experience of working with Stan and team!

Ok. The owner, Jason Wong, contacted me to rectify the situation. Was very apologetic that they…read moredropped the ball. Made an appointment to fix issue. They need to paint the trim on all windows that were recaulked since white caulk was unevenly spread onto the blue trim. They showed up on time with an apology gift from Chun Wah Kam. . They are cleaning and repainting the window trim as I'm writing this. Happy since we just had the house repainted 4 years ago. I originally chose this company for the lifetime guarantee and quality of these windows. We do love the windows for the past 9 years. Great at blocking out sound and maintaining air conditioning temperatures. It was news to me that the company changed ownership. I'm glad the current owner is honoring the warranty and knew the previous owners personally.

I had an excellent experience with this company from start to finish. Their customer service is…read moreoutstanding, and I was especially impressed by how caring and committed the owner, David, is to making sure his customers are happy. Dorian was wonderful to work with and was honest and helpful throughout the process. He even let me know when a better promotion became available, which I really appreciated. The installer was also very meticulous and did an excellent job. A few months later, I discovered that one of the windows had cracked. The warranty department responded immediately and ordered a replacement window for me. That kind of follow-through says a lot about a company. It's refreshing to deal with a company that is honest, caring, and truly stands behind its work. I highly recommend them and would absolutely use them again!

wow ...no review for a year and after my awful experience that's still on going for 5 months now…read moreand still counting ............they're getting post positive post ? glad to see those ppl had better luck than me..... LACK communication NO RESPONSE after to email and phone calls

I would give negative stars if I could! We had our windows replaced in 2022, only to discover that…read morethey never sealed the frames. Now we have damage to our walls inside and wood rot around the frame. They came out to seal one of the windows. Then we discovered more windows that were not sealed after rain water started leaking during the Kona Low. Called and received NO response. Left a message and still no call back. Avoid this business at all costs!

Ran into a few delays along the way, but that's normal for work in a high rise building. Once all…read morethe parts were set, service was very quick. I was very pleased with the results.

We had new Milgard windows installed last summer from Sunburst in Kailua. They are very pretty,…read morehowever the first big rain came last month and the bedroom windows leaked so badly that my wooden floors need to be re-done. We tried everything including a huge tarp but they kept leaking full force from inside the window sill. I called the company twice to see what can be done, but no answer. They already got their $30,000 so I am history. Please stay away from this company as there are many reliable window companies to compare. They are pretty, but do not work. The salesman told me they use these windows on ships. My ship would be at the bottom of the ocean! Thank you and happy shopping elsewhere!

I ordered & had a contractual agreement new Bay Windows I…read morewaited 4 months for the windows to arrive. They were wildly different in size & could not be installed. They put in a single panel Slider & removed the custom built support for my Bay Window. It ruined the entire ambience of my bathroom. To summarize; they measured incorrectly. The replacement window did not fit. They installed a single slider because they had it available. They made no effort to honor their contractual agreement. I know I should take them to court but I'm elderly & just don't have the energy to pursue this any further. Maybe they were counting on me to take the path of no resistance. But I miss the look & feel of my old bathroom.

I called for a quote for a metal frame screen door for the front entry of my home in kaimuki. The…read moredoor dimensions are not the typical size. They explained that the door is made on the Mainland, it is custom made to fit my door frame, and may take 2+ months. While the estimating process requires their staff to conduct a site visit for measurements and it took a few days to complete, the staff were polite and professional. They explained the pricing and the time-frame required to make the door. On installation day two workers showed up to do the job, and they were technically proficient, polite, courteous, and professional. The quality and workmanship of the door is excellent. I am very happy with the installed product and the polite and professional demeanor of the office staff and installation crew. Highly recommended!!!

The process of just getting a quote and having them come down to verify the measurements such a…read morelong and drawn out process you think you're working with a government entity. I ended up just canceling