Couldn't be happier I purchased my stairlift from PMC. Speaking on the phone they were straight forward, knowledgable, and really wanted to help. I needed it quickly due to a surgery and a four level house and it was about a five day turnaround from phone call to installation. Gary couldn't have been nicer when he came out to talk with me. You won't go wrong here. Great company, great service. Oh and the Bruno Elan is so nice. Thank you so much! read more

I found myself disabled far before I ever expected it. I went through ALL the stages of denial, misplaced pride, and ego. I complained, moaned, cried but I REFUSED any type of assistance from my wife. I refused to use a walker or wheelchair she got me. I bought kayaks and motorcycles since I just KNEW the doctors had to be wrong. I was strong as a mule, twice as stubborn, an athlete and would NOT be some "cripple".... Well all that went horribly wrong and landed me with sudden paralysis that left me without the use of my left leg with my right failing. I am now facing a series of new spinal surgeries I may never even survive. I went online and found my local dealers of mobility equipment since my wife thought MAYBE some small measure of the now extreme depression may subside if I could only get out of this house for even a few minutes a day. I first went to the closest dealer here in Oceanside even though I read online HORROR stories about that business. Even read them here at Yelp. Went anyway, and soon understood why the horror stories. I also checked online with the BBB for not only local but all ONLINE sellers of Mobility equipment. Several discoveries occurred then. The strangest was that the biggest seller online had lost their A rating with the BBB, and the one who did still have it still had a few complaints that they attempted to resolve. I was surprised to find 1 and ONLY 1 seller who was rated A+ by the BBB AND not have a single complaint even though they had been in business longer than anyone I found! And the great news was it was my local dealer, Pacific Mobility Center in San Marcos. Never would have guessed it. Not with MY luck! So I grab the wife and off we go to visit the store. Unlike the Oceanside company we visited that was dirty, had old, crashed and trashed looking equipment for sale, THIS store was pristine CLEAN, modern and looked like a hospital setting. I whispered to the wife that we may as well go home since there was NO way I was going to pay THIS place's high prices! We met Mary Ann Conner who began helping us and giving us guidance with NO pressure, She had a genuine compassion and understanding of what I was going through and honest desire to help me to get what would best suit me. We were talking when her husband Jeff Conner came in. He began also helping me and to my further surprise began explaining why after all I had told him about what I was looking for, I should NOT buy the over $4000.00 mobility scooter I had my heart set on. My wife kept looking at him kinda "weird like" and as I was about to ask her WHAT was going on (smile). She asked him if he had gone to such & such a school as a child. Sure enough, they had grown up together right here in Carlsbad. So I had now discovered a CLEAN, MODERN store with the best ratings anywhere, a super selection of mobility scooters to pick from and a guy I could trust. Too bad their prices were going to be a rip off right. Well I asked the million dollar question, and that was "how much is that scooter in the window" and was ready to say a very polite thanks but I will think about it and get back to you, and then buy online. The last and one of my nicest surprises is when he explained they sell for the LOWEST prices allowed as everyone else does in the online "discount" store. The difference as I see it anyway is this. By buying from Pacific Mobility Center in San Marcos I get a TON of added value. 1-Price as cheap as anywhere else 2-The NICEST store and NICEST family you will EVER meet and this is a family owned & operated business. 3-THEY do the assembly and even deliver it to and INSIDE my home at NO charge 4-They even saved me State Sales tax by informing me to get a doctor prescription! I did and that saved me hundreds of dollars....nobody ELSE brought that up in all my shopping 5-Pacific Mobility Center has been around since 1986. Who ELSE has that record????? I could go on but now, thanks to these people I now consider part of my very OWN family, I am going to take my new Pride Mobility Scooter out for yet another spin. Nobody asked me to write this review. I wrote this because this company is far more than just a "company". They have restored just a little part of my soul that had died. At first I thought I would feel humiliated to be seen on one of these things in public....ME, ME be seen on one of THESE? Well that all evaporated after my first 6 mile ride and never even entered my brain in any of my many other rides the past weeks. They convinced me to buy the exactly correct scooter for my needs instead of upselling me, they actually DOWN sold me:-) They will be there when I need service. I will never go anywhere else for my needs and wish everyone could discover this great family that would become THEIR family if they had the chance. And let me add a special thanks to son Brian Conner who helped us day after Christmas! Mike Cartwright In Oceanside California read more

We love our stairlift chair we put in for my mom the installation was fast and efficient we are very happy with the services we received from start to finish we ordered it and it was in our house 2 days later we highly reccommened this co read more

I recently used Pacific Mobility when I purchased a ceiling lift for my home. Jeff was extremely helpful in every aspect, from determining which device, sling, placement, etc. was best, to following up afterwards with a wonderful in-service to help us use it safely and with ease. His knowledge of the products was outstanding, and helped us get exactly what we needed. I have used other medical equipment companies for past needs, and have not had this kind of exceptional experience. read more

Pacific Mobility performed an outstanding job manufacturing and installing the stairlift for our home. All of the people involved were professional, friendly, and extremely helpful. I am very satisfied with the outcome. read more

Stairlift installed and working great. Needed the lift installed quickly, due to health issues, and PMC was able to do it. Professional installers arrived and installed system. Proper tools brought and the workers were careful with the stair steps (marble). Installed and operational in a few hours. The entire process was a good as it good be. Lift is working perfectly. read more

Pacific Mobility Center recently installed two chair lifts in our home. We are extremely pleased with all aspects of the transaction. Sample chairs were available to demonstrate their use. Accessories were shown with no pressure to buy. Prices and terms for payment were clearly presented. It was a pleasure to have the two-man installation team in our home. They were courteous professionals and highly skilled in the installation of these complex systems. Their clean-up of the work area was complete with nothing left for my wife and I to do. The chair-lifts are performing as expected. We have no reservations recommending Pacific Mobility Center to solve mobility problems. read more

I purchased a Bruno Stair Lift from Pacific Mobility Center and have been so happy I did. I had to take care of my mother with dementia and I was constantly going up and down stairs. I need to have knee replacements but could not get them while I was a caregiver. I got the Stair lift and it is wonderful. Jeff and Maryanne are both wonderful and honest. The installers did great work and installed it in a few hours. This has saved my knees and allowed me to keep walking. I have had no trouble with it. I recently had company and they were all glad they could ride the chair instead of constantly climb the stairs. I would recommend Pacific Mobility Center to every one. You could not ask for a better company read more

Great service, from initial sales call to showroom viewing to final (fast) installation. We upgraded our choice after the showroom visit and are very happy with the Bruno stair chair equipment and performance. Can easily recommend PMC to anyone in need of a stair climber for better mobility. read more

We had a Bruno stair lift installed just before Christmas 2013. It works extremely well and has been a life saver. Before choosing Pacific Mobility Center, we contacted three companies: The first was clearly going to rip us off. Then we got estimates from PMC and one other company. PMC's price was hundreds of dollars lower than the other's, AND we felt much more confident about Jeff's understanding of the situation and his experience. So glad we went with our instincts (and the better estimate!). read more

I have now completed two fairly major transactions with Pacific Mobility Center and couldn't be more satisfied. The first installation included two Bruno seats and a Bruno Curbsider lift for our RAM 1500 truck. The second installation was a curved stair lift for our tri-level house. Both installations were completed professionally and as promised. In both cases Jeff and Mary Ann went out of their way to make sure we got what we needed for the long haul. Instead of trying to sell us everything they could, Jeff went out of his way to make sure we got what we really needed and no more. At one point we had a programming issue with one of the Bruno seats and they had Anthony come to our house that afternoon to fix it. Turned out to be a minor problem but without their help we would have been stuck. Pacific Mobility Center is a good company that will put your needs first and deserves your trust and business. read more

Working with PMC has been a pleasure. Chris Murdoch gave us hope for our very narrow staircase and then his team made it happen after another company had advised it was too tight a space. We are thrilled with the stair lift, the installation was tricky but it works beautifully and we have the safety we were looking for. read more

We researched different companies for an electric stairlift. We had our system installed today by Pacific Mobility and are extremely happy with the salesman, installation crew and the office staff. Everything went smoothly from the time we got the estimate to installation. read more

Talk about going above and beyond customer service wise.These people are all great from start to finish. You cannot find a better shopping experience for your mobility needs. I cannot recommend them highly enough. read more

We finally decided to install a stairlift to get our 17 year old, 80 pound disabled daughter up and down the stairs safely. I knew it would be a custom job since we have a curved staircase. After doing many hours of research on several different stairlift manufacturers and installers, I choose Pacific Mobility Center in San Marcos to install a Bruno lift even though they were quite a distance away from us. Jeff, the owner returned my first inquiry call right away, and he was my primary contact through the whole job. He was very pleasant, professional and knew what we needed. He came out to give me a quote, spent ample time with us answering questions and his quote turned out to be the lowest quote from the beginning. I got quotes from other companies that were significantly higher. I appreciated that he gave me his best quote from the beginning. It is a family owned company, and the job went smoothly from beginning to end with no problems. We have not had a single problem with the lift, and it runs very smoothly and quietly. We would definitely use them again for other needs. . read more