Ian Thornquist quickly diagnosed and fixed a leak in our aging hot tub, and offered new filters but…read moredecided that ours were still serviceable and would last a couple of more years. He was very professional and trustworthy.

Very expensive and repetitive "testing and attempts to problem solve issue with a low non-motorized…read moreleg on Covana spa cover". First tech said I needed a new leg; then a new team came on second visit and said "I guarantee a new leg won't fix it". They told me "Covanas are very tricky; best not to mess with it." Total charges were about $750! No resolution of problem of the low leg and incomplete spa closure! So, I called Covana in Canada and they explained how to elevate the leg. All I needed was a $5.00 cam buckle! I just needed to disconnect the drive shaft after placing the cam buckle and allowed the overly compressed non-motorized leg to elevate. Now spa will close without gaps. I subsequently found out that this company uses subcontractors to install the Covana spa covers. I personally think that the "technicians" didn't have the skill sets and/or knowledge to resolve the issue. I would not recommend this company for fixing a Covana spa cover. All it costed me was a lot of money without resolution of issue. I felt completely ripped off and horribly overcharged. Come to your own conclusions. But my advice is to steer clear and buyer beware!

Danny came out to resolve issues with our new Caldera Utopia Geneva spa. He resolved them quickly,…read moreanswered all of my questions, and emailed me a video that answered another question.

Danny came out today from Spa Warehouse because I was losing water but could not see any. I wasn't…read moreconcerned because this business is amazing overall. Danny identified the problem ( My drain valve was not closed completely). He was professional kind and showed me everything he did. Thanks Danny! Another happy client

We would have no hot tub without Doug. If you have an older model, as we do (~2000 model), it's…read morealmost impossible to find anyone to repair it. Doug is extremely knowledgeable in his industry and twice has managed to find a solution. Plus he's an exceptionally nice person. For those who might be frustrated at length of time to get a response - there is only person like him in the area. Prior to finding Doug, no company would even come out to our home based on the age of our model. He is worth waiting for.

I would not recommend Hot Tub Pros due to their unprofessional and poor communication, poor service…read moredelivery and inconsistent pricing. I hired them to do a year's contract including three maintenance cleans back in June. I prepaid $1120 and had one service provided. Due to my tenants moving out and no longer needing the hot tub, I asked if it was possible to repurpose the unused balance to instead drain and winterize the tub, assuming I would maybe get a little bit of a refund back after the winterization was taken into account. They ignored my multiple emails and I felt like I had to harass them to even just acknowledge receipt of my emails. When they finally responded, they said my first drain and fill was a filthy job and my tub was covered in ants and hence they should be charging me more, but they never mentioned this until now. It was rude and out of nowhere. They also said the website pricing was wrong and that the winterizing would cost more, and that they were also booked out but could maybe squeeze us in a few weeks and would check in later. It was strange to me that 1) they never mentioned the alleged issues with my first hot tub service, 2) they had inconsistencies in pricing between the email quote and their website, and 3) they didn't want to preschedule a standard service that was time sensitive and needed to be scheduled in advance. Finally, when they did actually come out do the winterization (after I pleaded with them to get it scheduled), the tub was left with water in the tub and we are unsure if it was properly winterized. I wrote again asking for clarity and he said he took video of the service footage and would send it to me; it's been over a week and still haven't received it after a couple of follow-up emails requesting it. I am nervous there is still water in the plumbing that would freeze and have no confirmation that the winterization actually was completed. This company is hugely unprofessional and needs to get their act together. I hope this review will prompt them to reply to my unanswered emails and send me the video footage.

We had our hot tub drained and chemicals put into it last year by another company. Zero guidance…read morewas given for ongoing maintenance and we go back and forth between Seattle and Phoenix so our tub was quite green when we got back for the summer. Aqua Girls Spa Cleaning helped us out getting our tub clear and clean. They also provide monthly services to keep it looking good and we are happy to leave all this work to them. They were very friendly and punctual. You can schedule services online which I appreciate. We will continue using them as long as we have a hot tub.

I was really impressed with Aqua Girls. I had a hot tub leak and Fidel came out quickly and fixed…read moreit in less than an hour. Very affordable as well. I would highly recommend Aqua Girls.

Jesus and his team came in a rescued our pool project! We had gone with another contractor that…read moredidn't work out after being under construction for 1.5 years. We were at a complete loss as to how to get this project completed. Jesus was professional, detailed orientated, artistic, and returned calls within minutes, and completed our pool within a timely manner. We highly recommend Prestigious Pools!

Jerry (the owner) was very responsive, punctual, and clear when I contacted him to discuss a…read morecomplete refurbish of a 50 year old 22,000 gallon 18'x 36' inground pool in the Seattle area. The bid included replacement of coping, new skimmer, re-tile, re-plaster, and replacement of old electric heater with new heat pump. The bid detailed the cost of each phase of the project so that I could choose which phases I wanted (could afford) to complete. In the end I chose to complete the entire list and Jerry installed the new skimmer ($2250) for free. Jerry uses a combination of his own crew and subcontractors (coping and plastering) on my project. One can tell Jerry takes great pride in his work. He took the time necessary to make sure I understood the maintenance and water balancing of a new pool. When I decided to replace the 15 year old pool pump with a new SuperFlo VS motor he gave me a bid but did not balk when I decided to replace it myself. He even looked over my work to make sure it was done properly. I would end by saying that Jerry was very competitive in pricing (half that of AquaQuip) and in the same range of other contractors, but his customer service and communication was far better than other private contractors. I would have no hesitation recommending Prestigious Pools with the full 5 stars.

As president of our neighborhood pool, I had hoped to establish a long-term working relationship…read morewhen we brought Erik on board -- even before he was certified. Unfortunately, that trust was misplaced. He did not contact me at all after last summer -- no calls, texts, or emails -- until we discovered the pool in terrible condition. When my wife and I asked fair and reasonable questions about the situation, he abruptly walked away and falsely accused us of being disrespectful. His response was unprofessional and disappointing. His unwillingness to take responsibility or communicate honestly raises serious concerns about how he conducts business. I cannot recommend him to any community or homeowner seeking reliable service and respectful communication.

Fantastic service and great value. Highly recommend! Erik diagnosed our sprinkler problem and…read morereplaced our pump which completely resolved the issue.

Ken saved the pool party! We had an inlet valve that was stuck closed with a broken handle. Ken…read morecame and not only replaced the valve but also helped correct sub-optimal pipe routing. Ken was really good about giving me tips on how to diagnose issues and maintain the system. Pricing was fair and work was solid.

Ken was really accommodating to find time in his schedule. He came over and we initially thought we…read moremay need a new pump but after additional and thorough testing he noticed that the one of tubes were not supposed to be full and solved the problem. I wouldn't hesitate giving him a call if you need your hot tub repaired. 5 stars.

I had a great experience with Splash Guardians!…read more Diego got me a reasonable quote within a day of my reaching out and we were able to schedule for the same week. When he got hung up at the job before mine, he let me know that he was delayed. He gave me a heads up text with an ETA when he was on his way to my house. He was able to winterize my hot tub, flush out the lines, and left everything immaculate. He answered all of my questions and gave solid recommendations regarding how to care for the tub moving forward. I would not hesitate to use his services again in the future!

Splash Guardian's service is first rate…read more They made sure to get the job done and the outcomes where the Pentair pump was working as intended. Edgar was a great help and appreciate his consistent support and help to triage and address till the problem was resolved. They are professional and responsive. Definitely give them a shot! Would highly recommend Splash Guardian for any of your pool needs!!

We just bought a house with a pool and know nothing about maintenance. They were super helpful and…read moreprovided an "orientation" to look through the setup, educate me on how everything works, and provide suggestions/considerations for the future. They answered all of my questions thoroughly. We also had them do an end-of-season cleaning, water chemistry test/balance, and covering. They did a fantastic job and were very professional! They are definitely going to be our go-to people for future pool needs! Highly recommended!

I bought a new house and the pool was a mess. They came out within the week and had the water…read moresparkling in time for my son's birthday party! Highly recommend. It seems like their service has improved a lot under the new management!