It was such a pleasure working with Julio and Layne. Words can't express how happy we are with how…read moreour backyard and pool remodel turned out. They truly brought our vision to life. Throughout the entire project, they were flexible, incredibly responsive, and also fun to work with. Our scope was a demo & repour of our existing concrete backyard patio & pool patio plus replastering, tiling and reshaping our pool. A massive project and we're so happy we chose the right guys for the job. What stood out to us most was how committed they were to getting every detail right. They weren't just focused on finishing the job--they put real care, craftsmanship, and thought into every aspect of the project, and it absolutely shows in the final result. We'll definitely be using PNW Pools & Concrete on future projects. We're so grateful to have found such a talented local team and are happy to have made new friends along the way. Thank you, PNW Pools & Concrete! Looking forward to seeing you guys soon!

The pool and patio came out stunning. The pictures speak for themselves. The dramatic carved…read moregranite wall, custom rock steps, and wide-plank patio are all concrete Julio is a true artist. Layne and the crew were super friendly and accommodating. Their sense of design is excellent. They encouraged me to add the waterfalls which give the space a wow factor. And they finished on time!

I went there yesterday for advice and products for my 1000 gallon pool. It was difficult…read moreresearching online when most articles are for large pools. There's too much information online. Immediately walking in the store I was greeted by a wonderful sweet lady. She tested my pool water sample and got me the products I actually needed. She wrote everything down and made it easy to gauge measurements. Our pool is looking crystal clear and I'm so thankful! Prices were also very reasonable. Love this place and highly recommend!!!!

This is the supply store we go to for our pool and spa supplies…read more Because this is the only pool/spa store in the area, it sees alot of our business. Prices are decent, the store is really rundown, and there really is no parking to speak of, heck the store windows have many cracks and chips in it.

I would not recommend Hot Tub Pros due to their unprofessional and poor communication, poor service…read moredelivery and inconsistent pricing. I hired them to do a year's contract including three maintenance cleans back in June. I prepaid $1120 and had one service provided. Due to my tenants moving out and no longer needing the hot tub, I asked if it was possible to repurpose the unused balance to instead drain and winterize the tub, assuming I would maybe get a little bit of a refund back after the winterization was taken into account. They ignored my multiple emails and I felt like I had to harass them to even just acknowledge receipt of my emails. When they finally responded, they said my first drain and fill was a filthy job and my tub was covered in ants and hence they should be charging me more, but they never mentioned this until now. It was rude and out of nowhere. They also said the website pricing was wrong and that the winterizing would cost more, and that they were also booked out but could maybe squeeze us in a few weeks and would check in later. It was strange to me that 1) they never mentioned the alleged issues with my first hot tub service, 2) they had inconsistencies in pricing between the email quote and their website, and 3) they didn't want to preschedule a standard service that was time sensitive and needed to be scheduled in advance. Finally, when they did actually come out do the winterization (after I pleaded with them to get it scheduled), the tub was left with water in the tub and we are unsure if it was properly winterized. I wrote again asking for clarity and he said he took video of the service footage and would send it to me; it's been over a week and still haven't received it after a couple of follow-up emails requesting it. I am nervous there is still water in the plumbing that would freeze and have no confirmation that the winterization actually was completed. This company is hugely unprofessional and needs to get their act together. I hope this review will prompt them to reply to my unanswered emails and send me the video footage.

I used this service for about two years and they've ghosted me several times, not showing up for…read moremonths at a time. Communication has been nonexistent. When they showed up they did a good enough job, but reviewing my invoice I see that they charge seemingly random amounts of money. When they didn't show up there was no communication as to why or when they would come. They repaired my controller last year and used the wrong part so I can no longer use all jets. And it took over 4 months to get them to screw that up. Obviously, I would not recommend them.

They cleaned and serviced my pool regularly and did a great job. Everything was explained simply,…read moreand I never had to remind them. Reliable service.

Consistency of pool cleaning staff is poor. New staff not trained properly. Treated my salt water…read morepool with chlorine chemicals to the point that it was irritating to the skin. This is just the latest example. I should have canceled them long ago....they also raised their prices 63%!!!! I recommend them to NO ONE!

Marshall from Olympic Hot Tub in Tacoma is the man you want. His buddy Tab Birdsell is also great…read more I want to start off by saying Marshall was super patient and answered all my questions. I was between jacuzzi and Hot Spring tubs and Marshall was great with making sure I got the best deal and quality tub for my needs. As a seasoned combat vet my body has some issues with it and he made it easy to decide what was going to take care of my body over the long haul. He got me a reasonable price and was able to sweeten it up with a cover lifter and took care of the delivery fee for me. I know this wasn't a typical sale, but I do appreciate the honesty, integrity, and patience Marshall showed me. I'm super stoked on the team that will be taking care of my tub in the future. Delivery was easy as it gets, they were a good team. I had some weird anomaly within the hot tub control panel at first based off previous model of the Hot Spring Relay, but the new 2025 model is slightly different and ended up being perfectly fine. I honestly found my experience to have been smooth, quick, and reliable. I look forward to owning and using my new Hot Spring Relay for the next 20-30 years. Thanks Marshall and I appreciate the Olympic Hot Tub Team.

Only good thing about Olympic Hot Tub is Marshall in Tacoma…read more Cracked panels on hot tub and missing parts upon a 3 week late delivery!! We have had terrible communication with Olympic Hot Tubs many departments etc. customers service, scheduling, the actual delivery company, a technician department, water scheduling department. They just blame the other department and pass us along. Initial 2 week shipping delay, with ZERO communication from Olympic we called frustrated. They said it would be here the following week, it was, with still terrible communication poor scheduling but it arrived BROKEN has a crack in the front panel and missing parts. We cant use it while we wait for them to bring the parts. Again they scheduled us for someone to come out and bring the parts. NO SHOW NO CALL. some department dropped the ball again! We are still looking at our empty broken hot tub. We are still struggling with Olympic Hot Tub's lack of concern and lack of communication.

Mark has been our go-to pro for all things hot tubs for many years. He helps keep the hot tubs in…read moreour vacation rentals in great shape. Super responsive, helpful, knowledgeable, dependable + he's a nice guy to boot! Highly recommend his services.

Mark and CHT well deserve 5 stars. He has gone above and beyond ensuring that I have a clean and…read morewell maintained hot tub. About a year ago, I rented out my home in hopes that my property would be taken care of, but it wasn't. My previous renter damaged my master bed windows, carpets and hot tub cover torn apart because of the renter's dog, and my Lifecast hot tub tripped which costed me almost $2K in total repairs. Now that I terminated the lease and moved back in, my first task was to fix the damage that was done. I had to buy a new cover for my hot tub. Due to my disability, the cover was difficult to handle because of its weight and bulky shape. That's when I did some research on spa depot and bought a cover captain to ease my difficulty. Once it arrived, I called Clean Hot Tub to schedule the install which was done costing only $120 including the cleaning and refill. A couple months had past and I decided to invest in a spa side umbrella because I'm not a fan of the bright summer sun. Again I called Mark to stop in next week for the install. That day came and Mark showed up exactly on time and immediately got started on the umbrella install. After about 1.5 hours later, everything was done with a freshly filled tub and umbrella installed. Mark even provided instructions on how to operate it which made it incredibly easy for me. Total cost was about $150 plus tip because Mark is really awesome when it comes to caring for my hot tub investment. Clean Hot Tub is a great business to use. Mark is incredibly nice, informative and the most affordable. I plan on setting up a recurring service the next time I plan to rent out my property again. Hopefully I'll get more responsible renters lol.

As president of our neighborhood pool, I had hoped to establish a long-term working relationship…read morewhen we brought Erik on board -- even before he was certified. Unfortunately, that trust was misplaced. He did not contact me at all after last summer -- no calls, texts, or emails -- until we discovered the pool in terrible condition. When my wife and I asked fair and reasonable questions about the situation, he abruptly walked away and falsely accused us of being disrespectful. His response was unprofessional and disappointing. His unwillingness to take responsibility or communicate honestly raises serious concerns about how he conducts business. I cannot recommend him to any community or homeowner seeking reliable service and respectful communication.

Fantastic service and great value. Highly recommend! Erik diagnosed our sprinkler problem and…read morereplaced our pump which completely resolved the issue.

Red's construction installed all the baseboard, trim around the windows and casing around the…read moredoors. They also installed the backsplash on my kitchen countertop, stained and clear coated a ceiling beam, and the interior side of four external doors... and installed a pocket door handle. Best cleanup during and after job completed. Best estimate and highly competitive. Top quality, meticulous, and efficient. They worked a full day and stayed with the job until it was finished. Easy to work with and recommend them highly. I have been building my house for over two years and of all the contractors I have worked with they are the most outstanding to date.

Reds construction is my go to for all my construction and renovation needs for both my home and…read morecommercially. They provide pristine work in a timely manner. The work is done the right way so there arent any issues later. I highly recommend Reds construction and renovation!