I would not recommend Hot Tub Pros due to their unprofessional and poor communication, poor service…read moredelivery and inconsistent pricing. I hired them to do a year's contract including three maintenance cleans back in June. I prepaid $1120 and had one service provided. Due to my tenants moving out and no longer needing the hot tub, I asked if it was possible to repurpose the unused balance to instead drain and winterize the tub, assuming I would maybe get a little bit of a refund back after the winterization was taken into account. They ignored my multiple emails and I felt like I had to harass them to even just acknowledge receipt of my emails. When they finally responded, they said my first drain and fill was a filthy job and my tub was covered in ants and hence they should be charging me more, but they never mentioned this until now. It was rude and out of nowhere. They also said the website pricing was wrong and that the winterizing would cost more, and that they were also booked out but could maybe squeeze us in a few weeks and would check in later. It was strange to me that 1) they never mentioned the alleged issues with my first hot tub service, 2) they had inconsistencies in pricing between the email quote and their website, and 3) they didn't want to preschedule a standard service that was time sensitive and needed to be scheduled in advance. Finally, when they did actually come out do the winterization (after I pleaded with them to get it scheduled), the tub was left with water in the tub and we are unsure if it was properly winterized. I wrote again asking for clarity and he said he took video of the service footage and would send it to me; it's been over a week and still haven't received it after a couple of follow-up emails requesting it. I am nervous there is still water in the plumbing that would freeze and have no confirmation that the winterization actually was completed. This company is hugely unprofessional and needs to get their act together. I hope this review will prompt them to reply to my unanswered emails and send me the video footage.

I used this service for about two years and they've ghosted me several times, not showing up for…read moremonths at a time. Communication has been nonexistent. When they showed up they did a good enough job, but reviewing my invoice I see that they charge seemingly random amounts of money. When they didn't show up there was no communication as to why or when they would come. They repaired my controller last year and used the wrong part so I can no longer use all jets. And it took over 4 months to get them to screw that up. Obviously, I would not recommend them.

The pool and patio came out stunning. The pictures speak for themselves. The dramatic carved…read moregranite wall, custom rock steps, and wide-plank patio are all concrete Julio is a true artist. Layne and the crew were super friendly and accommodating. Their sense of design is excellent. They encouraged me to add the waterfalls which give the space a wow factor. And they finished on time!

This review is for a project to build a straightforward 2-lane, 40,000-gallon lap pool with no…read moreadditional features that took 11 months to complete. The finished pool looks nice. However, it came at an extraordinary financial and emotional cost and was the worst contractor experience of my life, spanning more than $7M in real estate projects I've completed over the last 10 years. Timeline & Communication There was no timeline in the contract. I was only given an estimated completion date via email from the original LLC owner (Julio's father). The project finished 7 months later than communicated. In most cases, I had to repeatedly ask for status updates communication was rarely proactive, clear, or reliable. Business Collapse Mid-Project The project stalled for roughly 1.5 months after the original LLC lost a major lawsuit and went bankrupt. I was abruptly asked to begin paying a new LLC, without a truthful explanation. I only learned what happened through a Yelp review written by the customer who won the lawsuit. After that, Julio's father and sister (who handled financing) disappeared, leaving me to work directly with Julio at which point the experience deteriorated significantly. Professionalism & Trust When my wife and I asked for an updated schedule after meeting in person preparing for our daughter's birthday, Julio responded in a dismissive and insulting manner calling my wife and I "entitled". We were respectful and simply asked for clarity. That interaction along with the change in the LLC mid project permanently destroyed trust. Billing, Contracts & Permits Billing documentation was unclear and poorly itemized. There were no net payment terms in the contract. Julio stated electrical, plumbing, and gas were not included yet insisted we use his subcontractors. I was double billed for gas work, and his response was, "It's not in the contract." and "you are never satisfied" Julio also did not pull permits, stating it was the customer's responsibility, which is unacceptable for a project of this size. End-Stage Risk & Legal Protection Late in the project, I became concerned Julio would take the final $30K payment and not deliver the custom pool cover included in the contract. I asked for a PO number to verify it had been paid for, but he refused, was extremely rude and would only provide a quote. His distributor (SCP Auburn) would not provide any confirmation. Julio later threatened to remove equipment from my property if I didn't prepay remaining balances on a project already 9 months in that was originally estimated at 4 months. Due to the loss of trust, lack of permits, bankruptcy of the original LLC, and mid-project entity change, I hired Construction Dispute Resolution (CDR) at a cost of $7,000 to fully document the entire project in case of future quality or warranty issues. I am happy to share the CDR report with anyone who reaches out. Final Perspective Julio is a new business owner, and it shows. The concrete and pool construction work seems to be good, but nearly every other aspect of running the business (communication, contracts, billing, professionalism, and accountability) was handled poorly. If he learns how to properly run a business, future customers may have different experiences, and this review may eventually fade into the background. That was not my experience. Anyone considering working with this company is welcome to reach out to me first. I am happy to provide additional fair, objective feedback based on this very difficult project. My Recommendations: * Do NOT pay large sums up front. A contractor's lack of credit is not your problem and signals poor financial/vendor relationships * Use clear milestones tied to payment * Establish explicit net payment terms and payment types * Require written timelines and itemized invoices * Take weekly photos and videos to document progress * Pull permits for everything My Grade (based on direct experience) * Pool Construction & Design: A * Proactive & Honest Communication: F * Trust Factor: F * Accountability: F * Professionalism: F * Billing, Contracts & Permits: F

Mark has been our go-to pro for all things hot tubs for many years. He helps keep the hot tubs in…read moreour vacation rentals in great shape. Super responsive, helpful, knowledgeable, dependable + he's a nice guy to boot! Highly recommend his services.

Mark and CHT well deserve 5 stars. He has gone above and beyond ensuring that I have a clean and…read morewell maintained hot tub. About a year ago, I rented out my home in hopes that my property would be taken care of, but it wasn't. My previous renter damaged my master bed windows, carpets and hot tub cover torn apart because of the renter's dog, and my Lifecast hot tub tripped which costed me almost $2K in total repairs. Now that I terminated the lease and moved back in, my first task was to fix the damage that was done. I had to buy a new cover for my hot tub. Due to my disability, the cover was difficult to handle because of its weight and bulky shape. That's when I did some research on spa depot and bought a cover captain to ease my difficulty. Once it arrived, I called Clean Hot Tub to schedule the install which was done costing only $120 including the cleaning and refill. A couple months had past and I decided to invest in a spa side umbrella because I'm not a fan of the bright summer sun. Again I called Mark to stop in next week for the install. That day came and Mark showed up exactly on time and immediately got started on the umbrella install. After about 1.5 hours later, everything was done with a freshly filled tub and umbrella installed. Mark even provided instructions on how to operate it which made it incredibly easy for me. Total cost was about $150 plus tip because Mark is really awesome when it comes to caring for my hot tub investment. Clean Hot Tub is a great business to use. Mark is incredibly nice, informative and the most affordable. I plan on setting up a recurring service the next time I plan to rent out my property again. Hopefully I'll get more responsible renters lol.

They cleaned and serviced my pool regularly and did a great job. Everything was explained simply,…read moreand I never had to remind them. Reliable service.

Consistency of pool cleaning staff is poor. New staff not trained properly. Treated my salt water…read morepool with chlorine chemicals to the point that it was irritating to the skin. This is just the latest example. I should have canceled them long ago....they also raised their prices 63%!!!! I recommend them to NO ONE!

Norm is busy and that speaks to the quality of his work. He is also considerate and took time to…read morefit us into his schedule for hot tub cleaning. He was thorough and spent time educating a newbie on key points of hygiene and care.

I don't need to write a novel to say all I need to about Norm:…read more-He's efficient -He's INSANELY affordable -He's friendly -He's professional -He sends bills/communicates through email -He does a super job Don't waste your time with Aquaquip. Call Norm.

AMAZING Company and Crew!! We are so blessed to have the chance to work with Cesar and Janette at…read moreNW Pools and Spa from the design, construction and finishing of our little boutique pool! Working in such a small space, design was key. They took the time to sit with us and walk thru the process, several times!! From City requirements to making last minute changes and additions, they stood by us with every step. If I had a question and/or concern, I knew that if I called...they would answer and discuss every detail. The knowledge and experience that Cesar, Janette and Susan have was SO helpful, we simply could not see going thru this process with anyone else. We could not be more happy with the outcome...we LOVE, LOVE, LOVE our new pool - THANK YOU so much NW Pools and Spa!! We highly recommend your services :)

As president of our neighborhood pool, I had hoped to establish a long-term working relationship…read morewhen we brought Erik on board -- even before he was certified. Unfortunately, that trust was misplaced. He did not contact me at all after last summer -- no calls, texts, or emails -- until we discovered the pool in terrible condition. When my wife and I asked fair and reasonable questions about the situation, he abruptly walked away and falsely accused us of being disrespectful. His response was unprofessional and disappointing. His unwillingness to take responsibility or communicate honestly raises serious concerns about how he conducts business. I cannot recommend him to any community or homeowner seeking reliable service and respectful communication.

Fantastic service and great value. Highly recommend! Erik diagnosed our sprinkler problem and…read morereplaced our pump which completely resolved the issue.

Sergi is amazing! I love the flooring he did on my stairs. Very professional and cleans as he goes…read morewhich was very nice. I highly recommend Sergi, quality work and a wonderful experience.

He did an amazing job laying a new tile kitchen backsplash! The tile went in quickly and all of the…read moreintricate cuts are perfect. I even got a wrong thing from the store and went back to get the right thing for the project. We're so happy with how it turned out and plan to hire him again for future work. He does incredible work at a great price.