Service delivery was on time and handled very professionally. Made sure our new appliance was…read moreworking correctly.

Fantastic from start to finish! Mike was very personable…read moreand knowledgeable about appliance. Highly recommend! Jacob was personable, knowledgeable, installation was seamless!! We will definitely use them for our appliance purchases!!

I visit this Best Buy location often and usually enjoy browsing, Forest at the front door is always…read morefriendly and welcoming and mentioned knowing me from my regular visits which was funny that he recognizes me. Unfortunately, I recently had a frustrating experience after being sold a product that turned out to be incorrect for my needs in which their sales human assured was the correct product. When I returned to exchange it, management was not helpful and didn't seem interested in resolving the issue, which left me feeling dismissed. As a result, I lost $40 on a product I relied on staff to recommend. I was also surprised to learn that receipts are no longer accessible after 45 days, which removes a level of convenience I previously appreciated. I hope this feedback helps improve the customer experience moving forward

Very disappointed with the lack of customer service at this location. We came in to buy a TV and…read morewall mount and found no one in the TV department. We brought our items to checkout and waited, but no one showed up. There were several employees at other counters who saw us but didn't offer help. After waiting and wandering the department for nearly 30 minutes, we left without making a purchase. Won't be returning to this location.

We bought a new refrigerator from Best Home Appliances in April. Their new showroom at 2615 East…read moreGermann Road in Chandler is beautiful and we received excellent service from our salesperson, Phil Dexler.

They were so friendly! The whole process of purchasing our new refrigerator and washer/dryer…read morecouldn't have been easier. We requested installation, which was done efficiently and professionally. Everyone was communicative and the appliances are gorgeous.

If you're shopping for washers/dryers, refrigerators or other appliances, I highly recommend Mesa…read moreTV & Appliance. Got a great deal on a washer there this week and, even more importantly, received superb customer service from a staff member named Daniel. (Daniel's the kind of knowledgeable professional who's also genuinely friendly... qualities that are all too rare these days.) Thanks for the fantastic service, Daniel!

2nd purchase here with Pauley! Excellent customer service and the best prices. No BS! Not all…read moreappliances are damaged, won't go anywhere else! Happy Mother's Day to me!

Here is why I am giving this a 5-star review. Matthew, the manager at the Mesa location, went to…read morebat for me on an issue I had with my couch I purchased last year with a warranty that was denied from the warranty company and he made things right for me. He rectified a bad experience with the warranty by supporting my needs as the customer. We purchased a mattress from them last week and this bed, the dream sleep is very comfortable. American freight is not your typical furniture store as it looks like a warehouse rather than a staging room. The staff is very friendly and not pushy. I'd recommend this location their customer service is better than the other locations in the valley.

Excellent value, quick, easy experience, zero hassle…read more I was not looking forward to appliance shopping (for a rental unit that needed a new oven and fridge). They made it SO easy. They have beautiful, brand new units at substantial discounts (and used ones as well, if that's what you're looking for). I was in and out in like 15 minutes. $1,300 or so bucks for a new fridge and oven, including delivery and removal of my outdated units. This should be your first stop when looking for appliances. It is now mine.

Bought appliances - scheduled delivery. They use a 3rd party service- who took a pic of a dirty…read morefridge valve said it was rusty and wouldn't install. I called a plumber who said nothing was wrong with your valve and the delivery folks were just lazy! Called the shop who said he will talk to his mgr (because I paid for installation) and I never heard from them again. We installed the fridge ourselves and sold the old one (they were suppose to take that too) Next time I'll just save up a little more for Lowe's.

Vance removed our old fridge and installed the new one. He was very nice and told me how to clear…read morethe water line for ice and water dispensers. However, he rushed us through quickly. I asked for 5 minutes to clean the footprint area but only got 3 minutes. I asked Vance about leveling the new fridge. He didn't have a level and balked at leveling it. Instead he told me that when he jiggled the top center and it didn't wobble much that the weight of food and drink we put in it would make the fridge not wobble. I told him I bought the 4 year warranty and could get someone in to level it if I had a problem downline. I hope we don't have any problems.

Fast, easy, and great service. I ordered a new dryer on…read moreSaturday evening via a website purchase, received texts and an email about delivery - had it delivered - I installed it and running in 5 min Monday morning.. Quick responses - fast delivery - best priced unit I could find..

I was told about this place by a friend and decided to come in and check it out, immediately I was…read morehit by how clean and organized the store is! I was looking for a replacement refrigerator because my freezer went out and I had very specific dimensions that I needed, Matthew helped me find exactly what I needed and was able to get me almost new refrigerator with their 5 year maintenance plan so if anything happens to my new refrigerator they will replace it !!!!!! Very impressed with the whole shopping experience will be back next time. Sincerely, Mac D.

In store for 30 minutes 2 customers before us dealt with by only 2 staff members on floor. Seems…read moreexcessive wait time- apparently understaffed-