Our customer service rep, Christian Tayo, was absolutely fantastic. He was incredibly responsive, timely, and very knowledgeable. If you need kitchen or bath plumbing items, Pacific Sales at the top of your list and make 100% certain you go to the Burbank when Christian is working. While it was Christian Tayo that prompted me to write a review, which I hardly every do, Pacific Sales has a more complete selection of items on display as anywhere else we shopped and their prices were competitive. Christian worked with us to get the best price. read more

Berenice in customer relations/service is a gem! She knows her products and services thoroughly. Her pleasant and friendly attitude makes the experience enjoyable. She is responsive to questions and quickly takes care of any problems that occur along the way! Thank you, Berenice! read more

Oh my gosh, Laura was the best. So patient with me as I went to decide a whole remodel. I needed everything. She had great prices, great suggestions, kind, patient and had great ideas for me. I highly recommend pacific sales and I highly recommend Laura. You will love her. read more

We've been loyal Pacific Sales customers for years, and Gustavo at the Burbank location continues to remind us why! His EXPERTISE, patience, and attention to detail helped us find the PERFECT refrigerator once again. Gustavo always goes above and beyond - no matter where were are in the U.S., we make sure to reach out to him for all our refrigeration needs. He knows the products inside and out and makes the ENTIRE process smooth and stress - free. A special thank you to Genesis, for her warm and efficient services at checkout explained everything in detail and wrapped up the experience perfectly. If you're looking for TOP NOTCH SERVICE, product knowledge, and genuine care, as for Gustavo at Pacific Sales Burbank. He's truly the best! read more

Thanks to Gustavo for his expertise and excellent service from the entire Pacific Sales team!

Berenice and Christian were very helpful with getting our kitchen appliances selected, ordered and delivered on time! They are amazing!!!

Beyond grateful to Laura & James for making the impossible possible. Great team. Great support. Great pricing. I def recommend THIS Pacific Sales. read more

It's a bit of a drive getting there. The showroom is extensive, the employees pleasant and helpful. Our salesman was Christian. We were starting a bathroom remodel. He helped us make out selections. Much of what we chose was in stock and delivered quickly. The few special orders Christian shepherded thru the system and were available as promised. So yeah, drive a few more miles. read more

Christian took good care of me! Was patient and thorough Lots of stuff there. And close to home!

Elin was so helpful. She was knowledgeable about the products and made a daunting task very easy from start to finish.

James, Genesis and Berenice were absolutely fantastic with getting our appliances! Very nice and professional!

christian helped with with getting credit for my purchase. and Genesis helped me with the credit purchase and ordering. overall a positive experience with helpful people. thanks! read more

What an amazing experience we had with Christian. This man has tremendous patience, fantastic taste and a great eye for style. He really earned our business. Thank you and see you again for future projects. read more

I seriously can't thank the team at Pacific Sales enough--especially Bernice, Genesis, Gustavo, and Laura. These folks truly get what customer service is all about. In an age where that personal touch is hard to come by, this team consistently goes above and beyond. And just to give you an idea--I never write reviews. But this experience was so outstanding, I had to. I had a couple of complicated transactions recently, and what could've been super stressful ended up being completely manageable--because of Bernice and Genesis. They provided incredible assistance throughout the process, going out of their way to resolve every issue with professionalism, patience, and kindness. They left no stone unturned in helping me fix my issue--truly miracle workers in disguise! It's rare to feel like a company actually cares about your experience, but with Pacific Sales, it's obvious they do. Gustavo really knows his stuff when it comes to appliances--his expert advice always saves me time, money, and a lot of guesswork. And Laura is incredibly knowledgeable when it comes to plumbing fixtures--she is constantly helping me navigate through a ton of options and gives me confidence I'm making the right choices everytime. Sure, you can buy appliances and electronics in a million different places, but this kind of service? That's what keeps me coming back. If anything goes wrong, they make it right--simple as that. Highly recommend this location if you want quality and peace of mind. read more

The staff are amazing I'll be back in the near future to make more purchases Because the staff are that helpful and considerate When you go speak with Christian or Berniece, they are excellent associates to work with. There positive energy makes the atmosphere wonderful to shop in read more

Pacific Sales Kitchen & Bath - Appliances Near Me - Burbank, California

I walked into Pacific sales in Burbank to finally purchase appliances for my long awaited kitchen renovation. The major appliances were easy for me to choose as I'd already done lots of research, and the sales person was very helpful. But for some reason, I had a lot of trouble choosing a sink and faucet! Obviously, I hadn't done my homework near as well, and I was confused and overwhelmed. Much to my good fortune - in steps Laura, to guide and educate me all the way! Above and Beyond! She was more patient with me and my many questions than any sales person I ever worked with. She asked about the rest of my kitchen choices, color, style, and my household and personal needs. With all that, she still made sure to keep me within my budget, which was no small task. Finally, I felt confident enough to choose, and it's all because of Laura! I can't wait to have everything installed, and I will obviously be using Pacific sales for any needs in the future. read more

Just bought my dishwasher from here. The customer service was amazing and efficient. Thank you James for the help! They were also able to price match which helped a lot! read more

Choosing new appliances for kitchen remodel. James listened to my needs, and worked with me to choose just the right items for the way I cook. I'm sorry I don't remember the checkout lady's name. Jolene maybe? But she was helpful and efficient. Everyone was kind and friendly. read more

I came here and worked with Christian for new pluming finishes. We had come here before (months ago) and were overwhelmed with options and decisions. However, by the second day with Christian he had already prepared and simplified the decision making process. It was such a pleasure to work with him and we saved so much time giving us more energy to make the purchase same day. Great experience. read more

If you want great customer service, please reach out to Laura Gerber at Pacific Sales. She was "Johnny-On-The-Spot" and followed through with all she promised. Resourcefulness, dedication, and efficacy. That's Laura. She went above and beyond with my questions and my order. She was the best. If I need anything again from Pacific Sales I will first call Laura Gerber. You should do that too! She's GREAT! read more

I had a great experience with customers service. Specifically, my dealings with Laura Gerber and Christian Tayo. Even the front desk administrator was great with her knowledge and customer service. read more

This is just the best place to buy appliances Tons of Selection and KNOWLEDGABLE staff Thanks to Nikki Patel James King and Elin Saroian‼ We got exactly what we wanted read more

Laura Gerber was helpful and very knowledgeable. Thanks. We came in without knowing what we wanted. Laura asked us a few questions and took us to what we wanted. Thanks again. read more

Christian and Jimmy were so patient and helpfu! The minute I walked in Christian was very attentive. They helped me with my products to my car! Where do you get this kind of service and consideration. Very grateful and would recommend this store. Thank you, Candace read more

Christian, beyond grateful for your help. I can't thank you enough for your time and patience in helping me locate this faucet.

James is an excellent salesman at Burbank location. He knows the appliance inventory info. very well. He also made sure we were given all of the incentives available to us for our purchase of a new GE Monogram refrigerator and a new GE dishwasher that we got as a promotional offer. read more

I'm doing a full kitchen renovation and just purchased all the appliances here. The staff took excellent care of me and gave great advice. Berenice Rodriguez was invaluable and knowledgeable. Berenice went above and beyond to accommodate our needs and took the time to locate an appliance that was only available in a different city. 5-Star experience. Thank you!! read more

Gustavo and Genesis were so knowledgeable, friendly and helpful! Great shopping experience!

After searching all day (Home Depot, Best Buy, Lowe's, Walmart, target, Goodwill) We came in last minute looking for a cheap buy on the spot oven, and the team was beyond positive & helpful! They went out of their way to help us find exactly what we needed and made sure we got an amazing price. Thank you to Gus and the Pacific Sales team! read more

Christian was very helpful and gave me the best deals I will come back again and recommend my friends and family to see Christian. Also shout out to Bryan M. For the speedy transaction. read more

My husband & I are just beginning the design phase of a kitchen remodel. We were very fortunate to have Christian Tayo approach us & patiently answer our many questions about sinks, faucets, & the many options that are available now. When we get closer to the actual remodeling stage we would be happy to work with Christian again! read more

From start to finish, the experience was excellent with James. He listened to what I was looking for and found it despite being told from another store it was not available. His professionalism and expertise really stood out. I'm very happy with my purchase and would highly recommend him. We have some renovations coming up and will definitely be coming back to purchase with James. His supportiveness made our hour drive worth it. He makes it happen! Thank you James! read more

Christian helped me select the best shower system for my needs and also got me max discounts with promotions and credit options.

We needed to find an important accessory for the sink we bought from Pacific Sales almost two years ago. Christian was awesome--knowledgeable, friendly, and very helpful! read more

Bernice, my sales rep was very knowledgeable and experienced made purchasing my appliances easy

After two weeks of searching for a specific kind of refrigerator, I walked into Pacific Sales and was immediately greeted by Berenice Rodriguez with a warm, friendly smile. She patiently listened to what I was looking for and took the time to find a refrigerator that truly met my needs. What I appreciated most was that she never tried to push me into buying something I didn't want or need--something that's rare and refreshing these days. On top of that, she also helped me set up financing for 24 months, making the entire process smooth and stress-free. Thank you so much, Berenice! Your professionalism, kindness, and honesty made all the difference. read more

Excellent customer service - both James and Christian were very polite, courteous and helpful. Would highly recommend this place for any appliance purchase! read more

My experience started off so promising but unfortunately I haven't been able to get the items I purchased in a timely manner and service professionals have repeatedly failed to communicate with me. I understand they may not be responsible for shipping delays but transparency would go a long way. read more

Elin is the best and most knowledgeable associate. We had so many issues prior to her help. She made it easy, quick and amazing service. I will come back for all my appliances. read more

Gustavo, Bryon, Genesis, Christian were amazing super friendly and knowledgeable. I haven't had so much fun spending money in years! read more