On July 31, I called the America's Tire on Cleveland Ave in Santa Rosa to ask about a specific tire…read morefor my truck. I specifically asked if it would work, and Chris told me, "I don't see why not." Based on that conversation, I ordered the tires. I left my truck at the store all day, hoping to have them installed. Unfortunately, the tires arrived late, which I understand was outside the store's control. I made another appointment for the following day, drove back to the store, checked in, and waited about 25 minutes before being told the tires didn't meet the load requirements for my truck and they would not install them. To be fair, the staff did take the time to look into other tire sizes and brands and even contacted another store, but they were unable to find an acceptable alternative. My frustration isn't that they refused to install the tires if they didn't meet the proper specifications--that was the right decision. My frustration is that this should have been determined before the tires were ordered and before I made multiple trips to the store. A little more attention to detail on the front end would have saved everyone a lot of time and frustration. Overall, it was a very disappointing experience, and based on what I experienced, I can't recommend the Cleveland Ave location.

Here's the Good the Bad and the Ugly about America's tire and the location on Cleveland Avenue…read more GOOD. They do a first class job installing tires efficiently and cleanly with good balancing and, amazingly, the correct tire pressure. This last item seems trivial but it is the first time in decades a tire shop actually got the pressures correct; they are usually way too high. Staff is friendly and seem well trained. Waiting room is sterile, not a place you want to spend a lot of time and while there are wheels in there for you to look at, oddly, not a single tire. Waiting room is clean though, chairs are comfortable and make sure if you are to be there a while you bring any drinks or snacks as all they have is a water fountain. One would think they would have an example of each of their most popular tires in each category in there but, no, not a single one to see. BAD. The website allows you order tires and pay for them only to be told they are out of stock locally and nationally. They were correct as I could not find them anywhere either as my size is "odd" for this fay and age it seems at 195/50-15 for my 1994 Miata. There was no immediate credit issues so I contacted HQ to do that before ordering more tires on line, ensuring they were available at other locations on the web other than America's Tire. No they are not the lowest priced tires as they advertise. Costco is as they include hazard damage in their pricing while America's tire does not. Costco does not carry my size of tire though. THE UGLY. Do not make the mistake I made by going towards Guerneville Road on the small lane leading there as there is no actual curb cut to enter and exit dead ahead; it is oddly 20 feet to the left. I unfortunately did not realize that as there is no sign or barriers so over the curb i went in the Miata smashing down on the frame rails. I don't believe there was any damage but a lower car would have suffered severe damage. There needs to be a sign or barrier telling you there is no exit there and directing you 20 feet to the left. Better to simply exit on Cleveland Avenue which is how I had come in. I would return but I'd like to see me be the last person to smash the underside of their car exiting on what looks like a driveway exit onto Guerneville Road.

I needed a tire ASAP... I noticed that one of my tires had a bubble on the side wall..... I called…read moreTire Depot to ask about used tires and if they had the size I needed and they did.. I was in and out less than 30 minutes.. Clean shop, clean area to wait in & friendly staff. They have 2 locations, this one and one in Fairfield. This is the place to go.... price was really good.

After calling two other tire places--(neither answered and only one returned the call an hour…read morelater) I gave Tire Depot a try--and am glad I did! They answered the phone, told me to come by and they'd take a look at my tire with a slow leak. They found the problem immediately and fixed it. Not only that, but the tech reset my "low tire pressure" alert (which another shop couldn't figure out on a previous occasion.) Total charge: $15! Fast work, and looks like a good repair job, so I will be coming back here for future needs. And they do oil changes, and other work as well. Convenient location too--close to Costco.

Can't say enough good things. Met me at a winery to patch my tire, responded immediately, and was…read moreso kind. Highly recommend.

I didn't know that mobile services for tires existed (beyond AAA). What a lifesaver this business…read morewas to a complicated situation. Absolutely impeccable service, arrived on time with the two tires ordered, changed the tires, and the price was certainly fair. Ahmed was extremely courteous and professional with my grand-niece, who needed the tires changed--replied to my emails, questions, in a timely manner. It's good to know that such a quality service and option exists. I live in West Sonoma County where services are minimal. Now, I know that if I need assistance with new tires, I can call Redwood Mobile Tire Service, and not freak out because the Guerneville area/West County no longer offers new tire exchanges.

special needs on my car , i had so much fun and they didnt charge me as much as big o wanted ,…read morecustomers have pleasant wait in outdoor or indoor environment Todd was so nice , hard to find car people who are not grumpy and mean, everyone working there seemed focused, competent, not overworked ...it didnt take long at all made a new friend while I waited , I will have to go back next time for what touches the road means safety

Oh absolutely I would recommend Kalemba's. Called and confirmed they could provide service, so…read moredrove over and they took my car within 5 minutes. Nail in my tire was patched up in less than 30. Nice comfy waiting room where I plugged my laptop in and worked. They also have a nice seating area outside too. Didn't really get to do much work, but didn't mind the speedy service at all. Thanks Todd and staff for being so solid. Great value and professionalism! I'll be a customer for life here.

These guys stellar yelp reviews speak for themselves!!!…read more I had a screw in my tire for a few weeks and I was putting off getting it fixed. Of course this morning my pressure sensor went off so I had to deal with it. Called them right after they opened and explained the situation, they had time right then and said to come on over. I got there , and 15mins later , the problem was fixed and I was on my way home!!! They were able to get the screw out and patch my tire and all was good!! It was a quick easy fix and the cost was next to nothing!!! Everyone who works there is super nice and friendly. And the waiting area has fish tanks, a turtle and hot wheels set for my kid to be entertained and play with. She was super happy with all that stuff while we waited!!! I definitely will come back here when I need new tires and just for anything tire related at all. They are the best!

Sooo Im a master mechanic car builder and I am SUUUPER picky about who does anything for me. This…read moreshop is the only shop I trust to mount high end wheels with no flaws. 5 stars, 2 thumbs up, full 10 points.

Please read this whole review In light of the following…read moretext I sent to my daughters. I felt like I should copy and paste. . "yay. I just picked up my car from Les Schwab. $00.00 They replaced a valve stem on the tire. No charge. I feel like they are so honest this is why we've come to them for so many years. Well maybe the primary reason is their yummy popcorn .... haha I said thank you for the popcorn and teasingly asked, "Anytime I want to snack. May I just drop in?" They replied, "Of course. We have students walking home from school to get popcorn and even homeless from time to time." I think I've just inadvertently written a Yelp review for them

Fantastic group here all around, but I especially want to give a shout out to Wesley. He kept me…read moreinformed, easy to get hold of, so nice and considerate and wrangled an issue I had with Freeman Lexus about my tire sensors without having to get me involved. He went above and beyond, the essence of what great service is!

7:30 am on a Thursday in Santa Rosa…read more.. My truck broke down on the way to make a delivery... AAA towed it (and me) to Coogler's on a recommendation from a friend who knows these guys. Stressed? You know it! Concerned about the work that would be done and how long it would take and what it would cost? Absolutely! Who isn't stressed out when their car breaks down, and they're going to a new auto mechanic??? Greeting me in the lobby were three of the nicest guys who just got into work and were in a better mood than I was... Things were looking up already... Jeff was my repair coordinator, and he immediately put me at ease and let me know that they would do everything they could to get me back up and running ASAP. I quickly booked a rental truck and Ubered to the rental location to get it and bring it back to swap the goods and get back on track. One of the technicians (Scott maybe?) helped me make the swap (above and beyond? Yup!) Quick communication on Coogler's part with some texts and emails told me they had found the problem and were on the case. Estimated time to repair? End of today or tomorrow at the latest. That's fast, I thought... Good news too because I've got more deliveries coming up. 'Tis the season... Fast forward ~4 hours and I'm getting a call from Jeff telling me my truck was ready to pick up (pun intended). What?!?!?! 4 hours and it's done!!! Got back to the rental shop, got one of their guys to take me back to Coogler's, and was back in my truck at 1:30 pm. Since then, a couple of genuinely concerned calls and emails asking if everything is still going well with the truck. Normally, when I do business with someone, they only call to ask if we can do more business. This was actual follow-up and quite refreshing. Will I work with Coogler's again? You bet I will! And if you've been looking for a dependable auto mechanic who's going to do a good job of both fixing your car AND being pleasant to work with, you should too!

Outstanding! 3 visits to discuss, diagnose and remedy a large mechanical problem. I spent $900 at…read moreanother mechanic shop (over 2 visits) which did not fix the problem. After Cooglers made the repair, the issue is finally resolved. My new mechanic, highly recommended. Also Karl and Daniel their front line staff are the best customer service folks I have encountered in years!

Truly terrific service. Needed overhaul of air conditioning and other maintenance and was provided…read morepictures and though explanations before work was done. Jose was terrific and called to keep me updated. He and Jason showed me all the old parts when I picked up the car. With my AAA discounts I also saved some money. Highly recommend!

They were great diagnosing & fixing my 26 yo truck. I have a speech disability and they were…read morefantastic keeping in touch on the progress. Really nice guys who do great work and stand behind it!!!

I ran over a curb and needed a new tire. When I pulled into the parking lot and got out to look at…read moremy tire an employee came out to ask if I needed help. They didn't have the tire I needed in stock but had it for me the next morning. I felt taken care of here. Good customer service and good price.

Came here mid day on a Saturday as a walk in. I noticed a nail in my tire earlier in the day. When…read moreI pulled up into the parking lot they were busy tending to the three customers and their cars. They told me there's a little wait but I didn't mind. They have a waiting area inside that was cozy with the heater nicely on which was nice since it was a cold day. Once they got to me they found the nail and it took them around 5 minutes for them to patch up the tire and top off the air in my other tires. Total was $25 dollars. All communication was brief and short but efficient which I appreciated.

I had an inconsistent vibration while driving at freeway speeds. It would go away for a little…read morewhile and come back. My first thought was that it was a loose sound deadening pad in the tire because it was inconsistent. I went to a local small business tire shop in Novato and explained my problem. I asked them to dismount the tires and check the pad. Instead, they just balanced the tire and sent me on my way. Needless to say, the problem remained. Same story at another local tire shop. I made two visits and they still refused to dismount the tire and inspect it. Both places charged me for a balancing. Finally I took it to America's Tire. There, Kevin helped me out and immediately dismounted the tire and found the loose foam pad. He put it back together and balanced the tire. Problem solved! It was very frustrating not being heard by the other tire shops, but Kevin was familiar with the problem and helped me out. I truly appreciate a business that listens to their customers.

I came here for new tires and overall had a really good experience. The pricing was significantly…read morecheaper than comparable places in Marin, which was a huge plus, and the shop itself is clean, organized, and easy to be in while you wait. When I arrived, they took my car right away since I had already prepaid and scheduled my appointment. Everything was done super fast, about 45 minutes total. Kevin was very helpful, and George at the front desk was especially kind, knowledgeable, and welcoming. You could tell he really knew his stuff and was happy to help. I drive a German car, and while I'm happy with the new tires and feel much safer driving now, the reason I'm not giving five stars is because when I left, one of my sensors was going off. Their system showed that I needed to drive for about 20 minutes for it to reset. I ended up setting a timer on my phone and driving around until it cleared, which it eventually did, but I was also running low on gas, so the whole thing was a bit stressful. Before leaving, I wanted to make sure the sensor was accurate, but it ended up being something I had to follow up on over the phone with Kevin later, which was fine, but when you're spending over $1,000, that's the kind of thing that would be nice to have double-checked before sending someone on their way. Especially with more particular cars like German vehicles that have lots of sensors. That said, I really appreciate that they offer free tire rotations every 5,000-7,000 miles, and the team works fast and efficiently. Overall, I'm happy with my tires and would come back. One small recommendation: one of the bathrooms had a broken sink, and there wasn't any hand sanitizer available. With so many people using the restroom, it would be great to have that fixed. All in all, a solid place with good pricing, friendly staff, and efficient service -- just a couple of details that could be improved.