As a company in general, PacSun appears to put no effort into employee training - I've shopped there several times with my teenage daughter and even she's complained about the poor service, bad attitudes (like you're putting them out if you ask for a fitting room), and overall unfriendly vibe. After our first couple visits to the store I assumed it was just that particular staff, but subsequent visits have been the same. Their products are trendy and cool, but grossly overpriced and low quality. read more

What an abysmal, terrible experience. Shame on this store. Forget the fact that the entire place looked like the bedroom of a sloppy frat boy, set aside the fact that no one acknowledged my presence. Instead, focus on the fact that they had rap music blaring like it was some sort of a rave party. I have no problem with rap music, per se. I listen to rap. On my terms. In appropriate settings. And I sure as hell do not have music that features use of the "N word" blaring where people might be offended by it. That word has a tragic history, and it has no place in a retail store that (at least claims) to appeal to anyone. I am frankly staggered that such unseemly behavior took place, and PacSun the company should be embarrassed that this location is representing their brand. read more

it's bs i have to click in at one star to fo a review of this pkace. my pet peeve no fitting room due to low staffing. its like a restaurant running out of food! ridiculous! convenient is not part of client service anymore! read more

I was coming in today to Christmas shop, due to covid they had a line that I had to wait an hour in. I understood this and was patient, however upon walking in the store I inquired to see if they had additional sizes in the back. They told me unfortunately they did not and I asked if they could see if another store has what I needed. They told me due to covid they couldn't even call the other stores so I proceeded to myself in the back of the store. However an employee named Nicole tried to kick us out saying that we were taking too long in the store, the way she communicated this was unprofessional coming from someone in the service industry. I understand guidelines but the way she handled this and spoke to us was no way for someone to communicate to paying costumers. read more

PacSun is Fun under the Sun!! Love this place, always clean and organized. Staff is always helpful. Love shopping here, esp in the sale racks! read more

All of the employees were rude. Maybe because I am hispanic but only kept an eye on me. Felt really uncomfortable shopping here. It was my first time shopping here too. Hated it. read more

This place sucks!! 5 people folding clothes, 100 people in line, 2 cashiers! And the manager has attitude because I'm wondering WTF?

4 stars for this location! The staff here is super friendly and helpful -- and they know their company's brands and products very well. I was here the other night shopping for clothes with my boyfriend (who knew it was so hard to buy mens clothes!) and we were helped by an amazing sales assistant who was super nice and patient with us! Love the brands and the retro styles too as well as the amazing sales! read more

It's your typical teen-tween-white-surfer-dude/dudette place for surfer/skater clothes. Just like any other PacSun: girls' clothes on one side, guys' clothes on the other, jewelry, accessories, bags and shoes in the back; employees who don't say hi are in the middle, attracts hella t(w)eenagers and their parents. Great place for guys' tees. Even better if you buy into the SoCalifornian look. read more

i wish i could give this place zero stars. employees are so rude. i came in and went into a dressing room and a man told me the lady who was in there last was the last person allowed in the dressing rooms (keep in mind it was not closing time and the lady walked out five seconds ago). then he proceeded to be rude to another customer who asked him to hold his items at the counter. another time i was in here a lady employee lied about the dressing rooms and said the mall didn't have any open for the brand when i went to another store with that brand and they happily opened the dressing rooms. overall hopefully never have to go in there again and face these employees who are so rude to me when i always am polite. read more

Bought from the website but was send wrong item. The jeans were described as black, but were actually dark grey which is a big difference for Levi's because they are made differently (with less stretch) so the grey ones were too tight. After sending it back I didn't receive my refund after the maximum allowed time (4 weeks or something..) plus an extra week I gave them. Only after repeatedly messaging them did I get my refund. They are scammers. read more

The sales associate Ty was amazing. She was very welcoming throughout my whole visit and kept it professional throughout my checkout. I've never had an experience with a Pacsun like this before. Go Ty! read more

Last year, my friend gave me a pair of shorts that I fell absolutely in love with. They were super cute and from pacsun, so a few months ago I decided to check the store out for the first time. I was super excited- especially after seeing a line outside- I knew it had to be good. I remember walking in for the first time and walking around. I was there for less than five minutes before I had to leave because I get anxious on my own. I return after about an hour, this time with my cousin. It's important to keep in mind I am a young mexican girl speaking spanish with my cousin. He leaves to check out the mens section, again, we've been in the store less than five minutes, and I start looking around on my own. I was already starting to feel uncomfortable, so when a young employee approached me, I felt saved because I love getting help from other people. I look up and smile but then he says, "if you're not going to buy anything then get out." I remember feeling shocked, and doubting whether his lanyard and keys meant he actually was an employee. He began folding clothes and I was shocked to see that he was. I stayed quiet and walked deeper into the store to find my cousin with a few tears in my eyes. I was so disappointed to have that as my first experience. I didn't even want to look at the clothes anymore because of how quick he was to assume I wasn't going to buy anything- or maybe even steal something. We left the store, my cousin content and I bummed out because of it. I never thought to share this experience until I read the reviews this place has. It's awful to see how many employers let people like this represent their store. I have never stepped foot in a Pacsun again and I don't ever plan too after that experience. read more

Come here and see Komal. She will take care of you and make you feel like a million bucks. The manager was polite but the employees are where the money is at. She's so polite and sincere come here and shop read more

i usually dont mind this place but i came on my lunch break one day to look for a specific hoodie i saw on their website. the manager there, Jessie was really rude, refused to help me find it. so i found it myself despite side eye from her. came back when i got off work to buy the same hoodie, only to find Jessie was still working and gave me the same dirty rude looks as when i walked in four hours before hand. the girl working the register didnt know how to run a store issued coupon which was fine, she was really sweet apologized for the wait as did every other employee in the store and even struck up small talk while i waited. she went tok the back to find her manager to run the coupon and after waititng ten minutes for the same manager refusing to come out and help. the girl ringing me up finally figured out the coupon, apologized again for the wait, and i was on my way all the saless associates here have always been more than friendly, as well as every other manager ive come in contact with. but the one i met today was just awful, rude, and very quick to judge people based on their appearance. if it wasnt for everyone else in that store i wouldnt return, but definetely wont be shopping there on days that i see that Jessie is working. read more

Haha. Great Pac Sun with good amount of nice clothes but with worst retail Management ever. Not bias, and do not usually leave bad reviews but this one definitely needed to be documented. Me and my girlfriend were so happy with the sale going on at pac sun and did not care about traffic nor the busyness, we just wanted to go in and get out with something. We knew NOT everything was BOGO FREE, so we CONFIRMED what was exactly BOGO FREE with a girl associate named, Faby? So we don't waste our time here. So we got what we wanted and confirmed AGAIN just in case with girl associate AND she even did a price check AND confirmed with "supposedly manager Tai?". (Not even manager material,) store employees were running around like rats helping customers while manager is too busy ringing people up when she should've been managing) anyways, we waited in line, no issue until we get to register. Cashier asked the girl associate that helped us and the manager since it wasn't ringing up correctly, and they acted like they never had the conversation with us lol! So ended up not being that deal!(replay the video on your camera corporate) So false advertising, and no communication from both manager and employee and manager didn't even finish the conversation with me and turned her head. So we left. ..... PacSun, I was ready to spend a handful of $$$ at your store, but you lost my service and most likely many others because all customers heard what went on and I will let peers know not to come here. Thank your management. Tai gotta go, talks to her employees like they have no brain. read more

I like the store because the workers are nice and the store is clean. The price is on the clothes are kinda expensive but I like the clothes. read more

I would rate five star for great customer service at the cashier. However, I would rate zero star for the extremely rude attitude and unacceptable customer care manner from the store manager on shift this Christmas eve at PacSun Westfield Valley Fair. I have never encountered any store manager like her before so It was a shockingly disappointing experience. PacSun has fashion that caters to young people, so even though my family would not want to step into this store to see the manager again, we will still purchase clothes from PacSun in other stores or online. read more

This PacSun sucks!! My sister and I found these really cute mom jeans for $40 each. We were planning on paying for them together because there were a bunch of signs on the exterior and interior of the store that read, "BUY 1 DENIM GET 1 FREE" so we could get 2 pairs of jeans for $40, right?!?! Nope! When we went to pay for them the cash register lady said, "Umm, sorry but these jeans are original price because they're Brandy Melville and the sale excludes them". WHAT THE HECK. IF THE SIGN SAYS BUY 1 DENIM GET 1 FREE THERE SHOULD BE NO EXCLUSIONS UNLESS NOTED. In conclusion, we didn't end up buying the jeans because PacSun sucks and ripped us off. Never going back there again and I hope all stores close. Sincerely, Disappointed. read more

DONT BUY ONLINE. This is in regards to their online ordering. If I could give 0 stars I would. I ordered more then $130 worth of items on Dec 3, was told I would get it on the 19th, then the 21st, and today is the 23rd and still no package. Usually not a big deal to me and especially with Covid right now things are taking longer, HOWEVER when I tracked my order it shows it's in the same place it's been at for about a week. So I contact their customer support just to see what's the deal right, and they tell me my package is LOST IN TRANSIT bc they don't want to take the blame for it. Their costumer service tells me to contact fedex and all this crap, but of course when I contact fedex they tell me to contact Pacsun, because fedex hired a 3rd party cheaper shipper called Smart post (more like dumbass post) and has some agreement with them unspoken to their customers and for some reason they therefore can't tell me any information about my order. Long story short after calling at least 10 different people both for fedex and pacsun i have gotten NOWHERE. It's a wild fucking goose chase and nobody seems to be able to help me. All i wanted to do after about the 5th call is speak to a manager or someone, ANYONE who could actually help me and they all refused. How are you not going to transfer me to a manager??? do they like dealing with pissed off customers?? Anyways you guys can imagine my frustration as i still have not gotten anywhere, no information has been given to me and now i am just outraged at how stupid the company is and how much worse they made the situation. There is a huge lack of communication between all parts of this whole process (pacsun, fedex, smart post) and I am so aggravated. 3 hours of my time WASTED. never ordering from them ever again. I hope nobody else has to go through this. read more

So I had gotten a few items online and they all turned out pretty awkward when I tried them on so I finally got around to bringing them to the mall. I was walked on the quiet friday night in and was sincerely greeted by this girl up front folding clothes. I went into the back of the store since they were having this extra 60% off or something on sale items so I rummaged through and found a shirt. I go up to the cashier who also happened to be the manager. He was really nice and easy to talked to. I really enjoyed the experience much better than other experiences I have had at other stores. read more

Not a bad store for casual clothes. They usually have Buy 1 get 1 50% off promotions that are worth checking out. Clothes isn't really worth paying full price however, they usually have tons of sales racks though with decent mark downs. I'd be more likely to come back because of the great customer service, not so much the clothes. read more

ZERO STARS FOR NEVER RECEIVING MY ORDER* EXTREMELY POOR CUSTOMER SERVICE! I will NEVER order from Pac Sun again, as long as I live! My order was NEVER delivered to my house because PAC SUN had the wrong ZIP code on my address (i gave the CORRECT ZIP when I ordered) , so it was delivered miles and miles away in North Jersey. Pac sun will NOT refund my money OR send new merchandise out to me. I was told to file a police report and the police said they cannot do anything because the address was NOT MY ADDRESS on package. CLEARLY IT IS PAC SUNS FAULT. read more

This is the most unfriendly rude PacSun I've been to. Oakridge mall is way better than this one. I came back with a rewards from their app for 5$ off and the guy tells me it can't be combined with their promotion going on, which is a fcking lie! I'm a frequent shopper at PacSun, so I would know. I just caught him at a bad time when he was trying to talk to another girl and didn't want to help me, but it's his JOB. So do it read more

The customer service here is wonderful! Although I do miss the surfer vibe that the store use to be. HATE the fact that it's going so urban/street wear. They need to go back to their roots!! But all in all it's a clean well kept store. Victoria is one of the best ASMs there. She's friendly and always has a smile on her face. Brittney (who is one of their supervisors) is absolutely gorgeous! Totally a ball of fun and knows what makes you look good. And Austin is an amazing stylist for guys. Keep up the good work team! Now if only they would go back to the o'neil and quicksilver age. read more

Ever since this place got a new manager this place improved. the manager was friendly and passionate about the product I wasn't watched like I was attempting to steal. I really like that they sell stuff from la hearts to brandy Melville! Everything is so soft and made with quality. I will come back. read more

I was at PacSun buying shirts tonight. I'm producing a series of videos on Marine Biology, and I was looking for a shirt to wear during our pilot episode. Where did I turn to? PacSun. Samantha helped me. She offered the kind of customer service you don't find much of these days. She helped me find the right shirts in the right sizes. She took interest in why I was looking for clothes. For a guy who rarely shops she helped me feel at home and comfortable. She's s great person for that store. Very happy with my purchase. Will come again. read more

2 Stars because the times that I've went there there were 1 out of 3 white girls there who were genuinely nice, the rest were total bitches with a fake smile because they have to be nice. read more

Even with the winning raffle ticket and a voice message on the phone, wouldn't allow purchase because of a missing middle name. Makes no sense. Probably so they can backdoor some pairs. Trash establishment. read more

Cute stuff but will never shop here again. ALERT!! If you need to return they require your email address and phone #. WTH what an invasion of privacy to deny a return with receipt because you won't give up your private email address. You have been warned! For those without email you are screwed for returns. Who the hell is Pac Sun to require that much invasion for a simple return! read more

This is by far the WORST pacsun location I have unfortunately ever been too. The "manager" is in her 20's and is the most terrible and disgraceful person to put in that position. Today I came in and saw they had a bogo sale which applied to all pacsun items in the store. I had purchased 4 items which all qualified for the sale. After being rudely checked out by the MANAGER as she is on her phone texting and talking to coworkers about how tired she is and how bad she wants to go home I proceeded to check my receipt and realized that I was rung up incorrectly. I showed another employee the mistake and was brushed off until the manager came over and told me to "give her my phone number to get this started" and I shouldn't be "all mad".. WTF?? You just STOLE my money. She tells me the system rung it up that way and I'm wrong when anyone with a elementary school knows 50% of $25 is NOT $6. How are you gonna give me $12 off $50 of items that qualify for the sale and say that's "50%"?? I ended up asking for my money back and to that she called mall security to escort me out the store that I just spend $100+, only to have mall security look at her like a crazy lady. The worst experience I have ever had in my entire life shopping. And on top of all that the manager refused to give her name, because she must of known how bad she fd up. I have never seen some one in a position of power at a store be so immature and untrained. Really making pacsun look like a joke. I am never shopping here again. The manager that caused this was working August 11th around 6 pm. I will be complaining to corporate and never spending another dime in this establishment. I recommend you don't either if you value stores having simple integrity and half decent customer service. read more

I went in the store to find some post holiday sales. They have a buy one get one free. So I though I would buy my girlfriend something and get myself something free. But they won't let me use the promotion for guys and girls. So being disappointed in the store with how GREEDY they are about their discounted stuff, I left the store. Thinking about the loop hole I can only think they care more about making a dollar then their customer's satisfaction. I even asked if there was any way around it but even the store manager said NO. read more

As I entered the store I saw a cute skirt and walked in that direction. Immediately after I felt the presence of another person who was extremely close to me and as I turned to look I noticed it was a store employee and he reached over my body (while I was holding the skirt) and as he basically shoved me out the way said a disheartened and rude, "excuse me" to which I replied by toss the shirt I was holding back down into the pile of skirts, mainly because men have done this to me before and it is inappropriate and rude (also misogynistic to do this to a woman alone in a store). Even though this was Avery uncomfortable situation I still decided to venture further into the store until I heard said employee shout to a coworker "do you see that shit ?! Fuck her" as her looks and points at me. So I, being the independent woman I was raised to be, walk back to him and say "excuse me ? Are you talking to me?" And he shys out and proceeds to tell me that I threw a shirt at him (isn't true also I was looking at a skirt). So I politely ask to speak a manager because I could tell he was no one to reason with and frankly, I did not want his company any longer. Well, the women who he is telling his joke too is apparently the manager and she tells me she heard him but didn't see that he pointed to me because his back was turned and that there was nothing she could do. So I said that's completely unprofessional even if you didn't see the pointing, but it's your call and I won't be shopping here. Overall bad experience with untrained employees and managers who do not know how to interact with the consumer. I've been to other PacSun sand have had completely satisfactory experiences but this was the worst of all of them. I wish I could rate them lover than one star because they don't even deserve that. If you wanna buy clothes from PacSun just buy them online and save your time / money. read more

On July 3, 2016 between 1 to 2:30 p.m, I went to the store to buy a gift card ($25) for my daughter's best friend, I paid with my debit card, and we were surprised when she called us today 7/16 that how much was on the card, we told her $25. then she told us.. "No, it says that the balance is $0". It was so embarrassing, because we got here that gift card for her birthday, we called customer service, the lady said you need go to the store and they'll put your money in the card, I drove for 1 hour to go there, and when I was there I talked to the manager Karina Rojas, she said I'm sorry but I can't do nothing about it, because I needed the original receipt, obviously Ii didn't have it, who keeps a receipt for a gift card? I showed her my bank statement, but she didn't believe me, I called customer services 4 times, I spoke with a manager and nobody solved my problem, after 3 hours of being stressed out, I called again to customer service and and a nice lady told me that she could help me, so she gave me a support service phone number, and finally they solved my problem, so please check your gift card balance before you leave the store, I have no idea why the cashier didn't put the money in my gift card, what did she do with the money? read more