As a tenant, it can be hard to find a property manager who is timely, kind, and responsive - we got…read moreso lucky! Noelle was professional and went above and beyond to ensure our rental experience was as smooth and comfortable as possible. Highly recommend!!

I have never been more let down by a business than I was let down by Best Life. Run away from this…read morebusiness. Everything seemed really great BEFORE I had tenants, there was lots of open communication, she explained everything. I felt like we were partners. But then as soon as I had people interested in the house, I had NO INFORMATION given to me about any of the financials. I was not privy to their lease agreement, the amount of the deposit, anything. I was also not given any information about when payments would be disbursed until I reached out and asked. This didn't feel like transparency. I was finally given my first payment 12 days after tenants moved into my house. I received a very small fraction of what they paid on move in. This was expected! Expensive, but expected. What was not expected was the re-key fee that Best Life charged me. I left complete sets of keys, there was no need to charge me the rekey. This shouldn't have been a big deal, but I received nothing but defensive communication in response. No apology. She offered to remove the fee but didn't apologize, when I explained why I was frustrated she FIRED ME. That was it. I would have loved for this to be a great experience with no hidden fees--this business advertises pricing transparency--but instead, on my very first disbursement there was a hidden fee. Disappointing to say the least. ALL I NEEDED WAS AN APOLOGY, INSTEAD SHE FIRED ME. I have no idea what will happen to my poor tenants.

While the property manager, MaryColleen, and maintenance team are wonderful at Birch Creek, I am…read moredisappointed that I have to pay fees to pay my rent on line since the property moved to Bluestone. I think it's ridiculous that we have pay a fee to pay rent when paying on time. Every month I am charged $2.49 to pay my rent. That is an extra $29.88 per year. Thank you Birch Creek Resident

I'm a renter at Harrison East and have only praise and appreciation for Mark McFarland, the on-site…read moremaintenance technician, for helping me during my transition. He is incredibly competent, cheerful, and genuinely caring. Mark consistently goes above and beyond to help residents, and he is truly a valuable asset to both Harrison East and Bluestone Realty. Elise H.

Management is rude and unprofessional. Attempted to fine me 1000 dollars for an indoor cat they…read moreclaimed damaged the lawn. Refused to budge on this line for six weeks until I threatened them with small claims court and then they backed off, but not formally. Their agent, out of frustration at her own incompetence, refused to email me the settlement agreement. Technically I could still sue them and make a ton of money, all because one incompetent, rude, petty employee, Michelle, could not get past the fact that I was sarcastic to her about not understanding how the burden of proof works. Turns out it's not "I accuse you of a thing with zero evidence and you pay up", who knew? (I did, but Michelle got her beans all steamed when I tried to tell her!)

less than 1 if possible - HA! I love that bit.. This…read moremanagement company couldn't'r be dumber if they tried,, I'm a 5 star renter pay on time forever but all they do is bust my chops aabour fire alarms and quarterly access and contrator shit - they're a broken company and landlords should NOT work with them,,, stupid is is as stupid does

I unfortunately live at Witherspoon Court in cottage Grove oregon. This has been my residence since…read more1/10/21 and it's been a nightmare but since I'm senior disabled and below poverty line I cannot just get up and leave so I'm stuck waiting till some other place with my application calls me! Management here is more like a warden and I lost all respect for this manager Jonas Clark who has done Nothing but bully, threaten, and do absolutely no work on the outside grounds and apartments are full of bug because of him not weeding and watering the weeds I took Jonas Clark to court once and feel like I'm going to have to do another one but this time sue the corporation Jonas Clark has been ruthlessly injecting himself into everything I do. I'm not the only one who despises him, as he expects complete compliance to all his "rules" without him complying to city ordinances or lease agreement

terrible company, terrible managers, wish I never moved here! They won't return calls, no…read morelandscaping, pest control, upgrades. Pure crap!

Awesome people to work with. Great communication. Fantastic…read moreapartment, good location.

Nice and well done on the inside pretty clean and well fix from rooms lightings. Price wise good…read moredeal

I couldn't be happier with Lucy and Marcie managing my property. They found a tenant for my vacancy…read morein just two weeks after listing--way faster than I expected! They're super quick to handle anything that comes up, whether it's finding tenants, sorting out maintenance, or just keeping me updated. I never have to worry because they take care of everything so efficiently. Trust is a big deal for me, and they've definitely earned mine. They're honest, professional, and always keep things running smoothly. If you're looking for a property management team that's reliable and easy to work with, I highly recommend them!

From the owner: Thompson and Clifford is a property management company working with properties in Portland,…read moreBeaverton, and Bend. We are women founded and combined we have 10+ years experience. Our founders are second-generation property owners who put as much thought and care into their managed properties as they do their own. We work with single-family, multi-family, and vacation/short-term rental properties. Ours plans are customizable so we can cater to your specific needs.

Bobbi and Alicia are truly excellent, and I recommend them wholeheartedly. My wife and I were…read morelooking for our first house, and had never been through the homebuying process before. Bobbi helped us define our requirements and really helped us crystalize what we were looking for - asking questions we didn't think we needed to know the answers to - but ended up being highly valuable and helped us narrow down our search criteria. Now, that meant we were looking for a goldilocks house that was just right for us. But we were in a position to bide our time and learn what areas and layouts we liked and didn't like. Bobbi helped us through all of it and was thorough, professional, and thoughtful. We truly believe having Bobbi and Alicia as our buyers agent gave us an advantage in the market. Bobbi negotiated excellent concessions and helped us have confidence we weren't buying a lemon. It was surreal when we finally got our keys, and we couldn't be happier with our new home. Thank you Bobbi and Alicia!

Alicia is amazing!! She goes above and beyond, dedicated and kept us motivated and lead the way the…read moreentire time thru the rollercoaster of ups and downs of purchasing our home.

To update the company is working with social services to redesign the ramp so that it meets…read morestandards for egress under the home, etc. very prompt in contacting be to resolve problem.

I want to follow up from a previous review that I had written. Scott contacted me & we were able to…read moretalk about the problems with communication. The air is cleared, but unfortunately Sterling cannot help me at this point. Bummer!

I've been renting through Spear Northwest for a little over a year now and it's honestly been such…read morea good experience. Mackenzi and her team are super easy to get ahold of, which I can't say about most landlords or property managers I've had before. Anytime something came up in the unit, they got back to me right away and actually fixed it, not just a "we'll get to it" kind of thing. The move-in was smooth, the place was super clean, and they've just been fair and straightforward the whole time. It's nice renting from people who actually care about the property and the tenants. Highly recommend.

It's unfortunate that I feel compelled to write a negative review for Spear, and I'm at a loss as…read moreto why they have a five star Google rating so far given the experience that my partner and I have had with them. Although I do see that there are a handful of reviews by family members in the mix. From start to finish of the application process it has been one of the worst home rental experiences for myself to date, which is saying something as I have lived in several states in the US and a couple of countries abroad. Apparently, the company is relying heavily on AI to do the job of human employees, which is a disservice to the homeowners as well as potential renters. Our experience started with an AI bot setting up a fake tour during the middle of the week. I received a text and an email confirmation for the property tour after negotiating a time over the phone with the bot. My partner and I then showed up at the appointed time to find that nobody was there to meet us. I called Spear and left a message asking if there was someone coming to the property. While doing so, the homeowner came home to find us waiting for a tour that he had no knowledge of. After an incredibly awkward initial interaction, the owner very graciously offered to tour us himself. At this point, staff from Spear did call to apologize, stating that the AI system was new. That was the only instance we  had a real time interaction with Spear staff when needed, but the error was already made. We actually ended up having a positive interaction with the homeowner despite the mix up, and we let him know that we would be putting in an application. He said he would put in a good word, and we said our goodbyes. That was the only bright spot in the process. My partner and I then put in our applications, and began to receive a series of auto-generated emails prompting us to nudge anyone who we would be relying on for information and references, sometimes multiple emails a day. After a few days we were told via these auto-generated emails that we were accepted (we had to enter a portal to open the acceptance letter). This notification came to us at the end of a particular day. The next day when opening the email, we saw that a deposit was posted as due the day before, even though we hadn't been told yet that we were accepted or how payment would need to be made. I called several times asking clarifying questions, and never received a live person, leaving voicemails each time. Desperate to talk to a real person before having to hand over thousands of dollars and having time to read the lease and ask relevant questions, I drove an hour round-trip on my lunch break to their "office". I found that their office address is nothing more than a mailbox at a circulation desk within a building.  On my way back to work that day, I did receive a phone call from a staff member who said that Mackenzi Spear was out of town and when he returned, he would address our questions. My partner also had questions, as this particular property had additional HOA rules and regulations that we needed to review, but were not provided. The process to get answers was laborious, and days would go by intermittently as we gained partial information from Mackenzi only via email, and never a personable phone call where we could have a normal conversation. I asked both in email and via text messages with staff for instructions on next steps in the process, but received no answers. We then received an ultimatum from Mackenzi to sign the lease or lose the house, before we had been supplied with all the information requested and reasonable time to review it so that we could make an informed decision. Unfortunately, Spear's ultimatum fell on a day when I was on a scheduled trip out of state (which I had told his staff I was making prior), and I was literally airborne when his imposed deadline passed. But ultimately, my partner and I were feeling like we dodged a bullet with this company. If this was how the application process went, we couldn't imagine that dealing with them for the duration of the lease would be any better. We were quite disappointed because we loved the property and felt the owner and ourselves deserved better. I cannot recommend.