Excellent customer service. Every employee working always will ask you if you need help and I don't…read moresee that often in other establishments.

A heart felt MAHALO to Mario for helping me after my truck broken down in front of the store last…read morenight. He came out to look and noticed the fan belt was broken, another was put on incorrectly and the engine was overheating. He was able to get the new belts on, fill up the coolant, change my old battery (including cleaning all my connectors) and alert me that my oil was completely empty. A big mahalo to Alexis, supervisor on duty, and her husband who helped by refilling the oil. Instead of having AAA tow me somewhere, I was able to drive home in a truck that ran and sounded better than it had in ages. None of these people had to do any of this but they are genuinely kind and generous people. How blessed we are to have this store and these people in our neighborhood. I would never buy parts anywhere else.

Bought an electric bike from her. Amazing service and product. Very happy. Likely to be a longtime…read morecustomer. Mahalo.

From the owner: Puna Rides Hawaii is all about making electric adventures accessible and fun for everyone. We offer…read morea wide range of e-bikes and e-rides in many brands and styles, perfect for kids as young as 2 and adults alike. Whether you’re exploring the Big Island or the rest of the Hawaiian Islands, we have the right ride for you. Beyond sales, we provide reliable e-bike repair services to keep you riding smoothly. As a local business, our goal is to help everyone ride green, get outside, and enjoy Hawaii all year long. We also offer free neighbor island shipping on orders over $1,500, so your next adventure is just a click away. From scenic trails to coastal rides, Puna Rides is here to make your Hawaiian adventures easy, fun, and electric.

Friendly employees , a very nice atmosphere and always busy as it took over an hour to get an oil…read morechange even with an appointment. High prices on tires with installation

Their quality of service has diminished drastically over the years. The wait time is horrible . We…read morewent for a Safety Check and they told me they would get right on it. Yeah, right! That was over 30 minutes. It seemed like we were being over looked, from the recent walk-in....flat tires and tire repairs....while we waited. Maybe LB should just focus on Lubes, repairs and fixing flats. For something that takes a mere 10 minutes, like a safety check. They can't cut it. From an approval scale of 1-10 ?? I give them a 3

IN BUSINESS ITS ALL ABOUT THE CUSTOMER SERVICE EXPERIENCE!…read more IT'S SO REFRESHING TO HAVE SUCH A POSITIVE EXPERIENCE WITH THE FOLKS AT RYAN K TOWING SERVICES! When you are having car trouble and need to have your car towed it can be a stressful day. Some companies do not understand the value of having outstanding employees on staff and hire very marginal people that can destroy their company's name and reputation by having a terrible attitude and just being plain rude and obnoxious! This is Not the case with Ryan K's Towing Services! They have OUTSTANDING EMPLOYEES! I dealt with Harmony and Koa and both were so helpful, understanding, polite and showed a genuine interest in helping me out with my car situation. Thank you so much for your friendly, courteous, professional customer service! You are Very much appreciated! Excellent Employees are the Ambassadors of Good Will and Outstanding Customer Service and can make or break a company! It's all about the customer service experience! Ryan K Towing Services shines like a Rock Star they have a great staff representing their company! I called the Insurance company and Raved about your company's service and professionalism! Plus I was also called and did a phone survey too! The service rep was taking notes about my positive experience with your company as well as my negative experience with the other company in Hilo! Will I use Ryan K Towing Service again? Absolutely! I highly recommended using Ryan K Towing Company!

The one star is for the one nice guy who tried to help us but ended up no being able to find what…read morewere looking for. We ended up guessing and buying what we thought we needed. The girl in the office couldn't stop coughing, looked super sick. Now is not a good time to be working sick. We were told be 2 people to have them check the tires before we buy because they're known for selling and making money off rims and tires even if they dont hold air. We were mainly looking for rims anyway. The lady in the front told us how much it would cost for rim and tire and the tire was flat. We had to ask if we could get some air in it and check for leaks. We waited for some time but eventually someone came down and took the tire. My husband walked with him asking if they had anymore of the same rims? No answer. He tried to make some small talk, nothing in reply. He ended up jumping in a car and speeding off leaving my husband in his dust. Super rude! We ended up waiting for awhile not even knowing if he was coming back. Eventually he did, my husband asked if there were any leaks, he said nothing and started walking away. So I asked again, is it holding the air? And he just sped off again. Real shady. The lady in the front could clearly hear how frustrated we were with no answers but also stayed quite and just asked us for money. She also charged a random disposal fee for what? We didnt ask to dispose of anything. This is the absolute worst customer service I've ever experienced. Shady business for sure, we will not be going back.

My alternator took a poop on me in the boonies of Pāhoa. I dialed PT&R who answered my call on the…read morefirst ring! I didn't even have an actual address of my location. Within minutes, Stephan Liborio was hooking my Honda up. These guys are No Ka Oi. They get 5 stars and a thumbs up from me.

From the owner: We provide great towing & emergency roadside needs. It's a tow worth knowing!read more

Safety inspections are quick when you make an appointment. Professional and reliable, I recommend…read moreWally's for repairs too. Courteous and helpful service is their hallmark.

Great service, called made a same day apt for safety check. Smooth efficient. The service was…read moreexcellent. If you know you know.

Goodyear Hilo did not reset my maintenance light so John did it for free! Do not go to Goodyear…read moreHilo. They also didn't put the engine cover back correctly after my oil change so it fell off while I was driving. It took them more than 6 months to replace it. They only replaced it because I called them weekly! I made an appointment with John and it was very quick and easy. Best part is he showed me how to do it and didn't charge me a dime. I recommend his service. He is a master mechanic who knows what he is doing and does the job right, the first time!

Amazingly knowledgeable, maybe one of the best experiences I've had with a mechanic on island. I…read morewould definitely be recommending Johns service to others in need. He's so down to earth and only appears to be charging what is the bottom line

Great customer service. Very clear and helpful. Attentive to the needs as well as being…read moreknowledgeable and patient enough to explain the situation/problem/issues. Fair price considering the mess that was my vehicle when I had it towed into the shop. M

Came here to get a head gasket job done. Was quoted $2200…read more Owner suggested we also do a few other things while we were in there and we agreed. Price went up to $2500 Then they found other parts that needed replacement. Ok, we're just below 3,000 Suddenly the bill is over $4900 when we go to pick the car up. Jeremy claims there was additional things they found wrong and that he notified us. (he didn't and these new charges were a surprise) As we start going through the bill, we notice we're being charged for labor and parts that should have been included in the original price for the head gasket. Then, the additional parts are priced at 2-3x what they should be with outrageous labor charges. ($200 in labor to replace a thermostat which takes 10 minutes to remove 2 bolts.) Owner refuses to release the vehicle unless we pay and we have a bunch of back and forth where he starts dropping the price but still wants to charge stupid labor charges and more. Then he pulls up high prices on the computer to justify his high costs. Same parts I found for 1/2 to 1/3 the price. Now we also discover they didn't put certain parts back on the vehicle when they finished and there is a missing exhaust cover. So not only do they overcharge the work is sloppy. I cannot recommend this shop at all. They don't honor their quotes, jack up the price of parts then refuse to release your vehicle until you pay. 0 stars if I could.

I have Toyota Care and I was in Honokaa near Waipio valley when my skid pan ripped off and this…read morebusiness saved me !!!! thank you

Benny's towed my car through AAA. I left my car with 4 functional tires and the car was delivered…read moreto the mechanics with a punctured front tire. Benny's is not accepting any responsibility for this and they are clearly lying in their interactions with me. I also had to wait 4 hours for a tow with unclear communication through the AAA app. Overall, the service was terrible and their communication is not to be trusted.