this man a thief. I bought jewelry from him and didn't like it. after I returned he and he confirmed he received it he refused to process my refund and stole my mone. I had to get the police involved read more

I contacted this place on the phone, they told me a quote of $2 less than spot price for silver.. I brought a large amount for them to buy. When I arrived, they changed their mind and wouldn't keep their words. I ended up losing a $5 per oz.. I brought many ounces. Over 200+ read more

Incredible service. I went to 5 different jewelers who offered such a low price to the gram on gold. I called some friends and they referred me to PALACIO De Oro. I checked the reviews on yelp and they all said the same thing as my friend. This is the only jeweler in the jewelry district that gives the highest price and such an honest family business! Highly recommend to anyone looking to buy or sell their jewelry. Thank you Palacjo De Oro You all are the best in the business! I will be referring my family and friends. read more

I got two sterling silver rings from here. I think the customer service is good. The employees are helpful read more

Palacio De Oro - Sterling silver ring - Jewelry Near Me - Los Angeles, California

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Wow . Decided to stop here after looking at a jewelry piece someone posted . Come to find out it wasn't ready to purchase . The owner was able to make it for me in an hour or so !! . I am from out of town so I appreciated his efforts in making the piece with little notice . Honestly don't waste your time going into the other stores nearby . His attentiveness and attention to detail set this place apart from the rest . The staff was friendly , things were organized and the price I was quoted was even better than I imagined . Came here for my birthday and left a happy customer will be returning for the holidays if not I can order and have it mailed ! . The place accepts card but parking is hard to find so beware . Thank you palacio De Oro read more

Palacio De Oro - Custom made piece you won't find it at any other jewelers nearby - Jewelry Near Me - Los Angeles, California

this is my second nameplate necklace from here. I really like their work on custom pieces. When I arrived my name was not exactly as I wanted, they offered to fix it, I was iffy on the correction but the woman told me she would not let me leave with it unless I was entirely happy with it. They redid it for me and I picked it up the next day. It came out lovely, I was so happy with the end result. Thank you for your customer service and patience with me. read more

Palacio De Oro - my custom nameplate w/ diamond cut finish on a rope chain also from palacio. - Jewelry Near Me - Los Angeles, California

I bought a First communion necklace + pendant for my God daughter 2 weeks ago and got a pretty good deal for good quality gold. Super happy with my purchase and the service that I received! Parking sucks but that is just DTLA for you! Check this place out! read more

Great service and prices, highly recommend buying from here with their huge selection.

This store is amazing, a family owned business that treats you as such. Palacio De Oro has a welcoming staff, offers a great variety of jewelry for all tastes, and has great prices to boot. There's no need to shop anywhere else! read more

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I just been here many times and purchased plenty of items with my hardworking money. I came back today after not being there for so long due to the pandemic and I cannot believe what I encountered. I had an item on lay away and unfortunately I changed my mind about it because I no longer liked the item. I want to thank Romana and Cynthia for being very kind and helping me figure out the issue. I was able to pay the difference of another item i really liked. I appreciate Romana and Cynthia for helping me out and treating me like a loyal customer. However, my sister came with me and she wanted to fix her ring that she had purchased there because it was missing 4 stones. They were very rude to her and told her she had to pay $25 for them to send it to get fixed but they couldn't do it today so we would have to come back another day. $25 is nothing and we could of paid it but we were hoping to get the ring fixed today so we wouldn't have to drive back another day since we live 50 minutes away. My sister asked if she could just sell the ring back to them and she would take whatever money they would give her for it but they told her they would not buy the ring back and basically couldn't do anything about it. We were not able to resolve the issue with the ring so my sister decided to take her ring and take it as a loss. As we're getting back into our car I get a call and I answered it and it was the owner Geti and she started going off on me because my sister had posted a review on Yelp with what she experienced. I could not believe that she really called me and was yelling at me that we had to "fix the problem and take the review down" I told her I had nothing to do with it and it was not me that posted the review and she told me she wanted my sisters number so that she could call her and fix the problem but I don't get why she couldn't fix the problem while we were in the store for over 40 minutes. She called my sister a crook and we were cruel but yet she was the ones that was calling us being cruel. When I told her I would not giver her my sisters phone number so she could call her and bully her as well she really told me that she will call me everyday till we remove the bad review. I told her I would block her number and she threatened me by saying she will call me from different numbers everyday. I am really sad and I cannot believe she had the audacity to call my phone because she was so upset about a bad review. The call lasted for 4 minutes and we did record the whole call. I am in disbelief. She ended up just hanging up and I really hope she does not call back. Nobody should be treated in this way. We were belittled and disrespected by Geti. I most likely won't be back ever again :( read more

Would give this place a zero if I was able to! Don't give this place a try you're better off going somewhere else. They are super rude! Tried to come fix my ring I bought from this exact place, and they wanna charge me to fix it when they didn't sell me quality items. Which was not at a cheap price! Why I'm I going to pay for a fee to fix a ring I got from them. RIDICULOUS. My first purchase and definitely my last. read more

Can't trust these people complete rip off would never recommend don't step foot in a business you will be taking a vantage of ripped off lie to Told me they were giving me 14 K ended up being 10 k read more

Thank you amazing customer service. The young lady who helped us was super and helped me get the right pieces. I also Got my bracelet and necklace fixed on the spot, which by the way I didn't purchase there and they also cleaned them. They were upfront that it would take about 45 minutes to get the repairs so in the meantime I purchased a beautiful religious medallion and 2 chains I had been looking for. I was able to try the piece on and check the length against my skin to make sure it was the right fit. They were accommodating and friendly. Let me save up some money and I'll be back! read more

Got some great deals and high quality stuff here while visiting LA. Do you guys do shipping on orders?

Just asked for a quote and the lady was very rude. Went down the street to another store and they were nice and welcoming. Sales mean to sell not to be rude to people trying to make you money read more

Finding a place in downtown LA for jewelry is quite difficult I am so glad that I found this spot here the owner and the entire staff are so kind and generous 100% knowledgeable of what they are doing I would highly highly recommend this place again prices are very good the options are fantastic please do not skip out on this place read more

Well to begin thank you yelp for finding the best place to sell and buy gold. I need to say these ladies are sweet attentive and provide a service like no other. I came in today with a ring to sell which I was provided the best price from anywhere else I asked. Second I had a request to make a special piece, a cross which I had in silver and "Guidi"I Hope I didn't mess your name up was a sweet heart and helped me. She even gave me the best price possible to make the piece that I wanted. I look forward to when it's finished. I just really want to say thank you for your help and patience with me being so indecisive with what I wanted. You are the best and I will be doing business with you again. read more

If you are reading this, it is quite evident you are looking to sell your gold not for the lowest price range or even a medium price. youre not selling gold because its fun, rather youre doing it out of necessity, or to get rid of scrap piece of gold or platinum. Well look no further. I have done all the research for you my friend venturing to a handful of the best rated places on yelp. I found Palacio De Oro was, and is the best place to sell your gold or platinum pieces. Before venturing here I had went to a couple of gold buying locations to get a quote. the quotes were not satisfactory; upon stumbling into this fine establishment, i was instantly greeted by a smiling, and kind hearted proprietor named Guity. Her kind staff quickly identified the piece and gave me a quote that was an easy 150 dollars over the price of another spot in the valley. so if youre thinking, hmm i dont want to drive to downtown la, it took me 15 minutes to get there from the san fernando valley AND i got 150 dollars over the best quote more than the best quote i found. long story short stop reading this review, grab your gold, find your keys and throw 420 S Broadway into your gps. also go during the middle of the day so you miss traffic. Thank you Guity and staff for the great service and best price! read more

This place is just the best. I got my sister a gold name necklace, she loves it! I looked around quite a bit and their prices were fair. The staff is very friendly and accomodating. I also got rings sized, and they look great. They ordered me a ring sizer, which I also shopped around quite a bit for. All in all great service good prices. The parking can be tricky. That's just downtown LA. read more

I just went in today to sell my 1oz American Eagle gold coin and I know for a fact that I got the most money out of it from this place than I would've anywhere else. I shopped around and called 6 different places that buy gold. This place quoted me the most and then actually gave me more money than quoted when I went in to sell my coin. Not to mention the whole process only took about 10 mins! Which in downtown is worth more money! Good people and good prices for gold. I feel good about my transaction and that matters the most. Bring your gold here!! read more

Went in and found exactly what I was looking for and then some. Cyntia and the other ladies were great and helpful. Reasonable prices and very good customer service. I will shop here again. read more

Amazing place to sell your gold, We came in just to get an estimation of what our gold was worth and we were amazed! Ramin is an expert at what he does, and he has a good sense of humor definitely made selling gold an experience. Definitely recommend this place! Don't hesitate to come here you won't regret it! read more

Palacio De Oro - Need I say more? Come here! - Jewelry Near Me - Los Angeles, California

I was surprised I got that amount of money for what I was selling! Customer service is pretty good and people there are very nice to talk, and they seem to be professional in what they are doing and know everything about jewelry and gold. I brought one-piece of earrings, bracelet gold and silver and some different stuff and it took about 10 mins for the lady to check the price and I got my cash right away. Fast! I'm happy that I found this Palacio de Oro, next time if I want to buy/sell jewelry I'll go there for sure! read more

I was given a better price here by hundreds! The next day I even found out I got a better price than a close friend who sells gold would have given me. Very nice polite family business!! I'll be back for sure read more

I have visited this place 3 times and they were all nice experiences. I found them on yelp when I was looking for a place to sell my scrap gold and silver. They bought it from me for a fair price. The second time I came in was to get a ring I inherited from my grandma fitted to my size. It cost $25 and came back sparkling like new. And the third time I came in was to browse for some rings. The owner was kind enough to wash and polish my jewelry in the meantime. Very nice people read more

I found this business on Yelp and went in to sell some silver. Not only were they super friendly and helpful, but they gave me the best price. Highly recommend! read more

I bought a necklace and it was a gift for my niece and when I went to the shop they were nice and said it was 14K but they Lied . THE NECKLACE WAS 10K I'm totally dissatisfied. THEY ALL LIE. read more

Grrat customer service. The staff were friendly and professional. They engraved my (already Great priced item) for free. Even received a written warranty for the gold bracelet I bought. I was very pleased! read more

Good customer service, they're very nice and very helpful. Prices are reasonable and they have a good variety to choose from. Second time for me and I will definitely be going back for all my gold needs here! read more

Again Yelp reviews for the win! Thanks all! But yes, as others have said, this place IS the place to sell your gold & silver. This was my first time selling gold, I had just one small gold pendant and a few silver earrings and a ring. The young lady (I am sorry I forgot your name already) who helped me was very nice and friendly. She tested it all and had patience with me and my questions and indecisiveness. Then the older lady (Romina?) came and helped with giving me the prices I had tested the gold myself at home and had an idea of what it might be worth, but was VERY surprised that the amount she gave me was quite a bit MORE! How awesome is that!!! Thank you all at Palacio De Oro for the great service and the much needed cash! read more

I was originally going to go to another gold store, but my friend found this place after positive Yelp reviews. Figured it wouldn't hurt. Glad I did ... They bought my platinum engagement ring for a good price. I had shopped around a couple places - gold guys, pawn shop, but they offered me double what the others places wanted to pay. Very friendly, helpful and excellent service. read more

Gita' Cynthia and Carolina are the best!! I had a bracelet fixed and my friend sold gold! Wonderful ladies' terrific customer service. 10'10'10' highly recommend even with store a mess as they move down the block!! read more

Palacio De Oro is the ONLY place to go to buy or sell diamonds or jewelry! Ramin is the MOST honest jeweler and businessman in the jewelry district. But, Ramin's mother is an ABSOLUTE SWEETHEART! She is a wonderful and GENEROUS woman. She truly treats her customers as FAMILY. The ENTIRE staff treats everyone like a VIP! This business does not discriminate against anyone! They are professional and friendly and you will get THE MOST MONEY for your precious metals, diamonds and jewelry! Don't go ANYWHERE else! They're the best! read more

Update: Claimed there wasnt a race importance but also assumed I was hispanic. Odd. The woman who failed to explain the policy to me did not speak one word to me the day I went back. She couldn't even keep eye contact with me. The company owner went as far as to threaten me with releasing security footage over a yelp review that has nothing to do with security reasons. They are doing the most just to humiliate me and make my review seem false. If they are going to post the footage of me "being rude and demanding money" they might as well post the one of the day I went and wasn't explained a single thing too. Highly unprofessional but they've proved the extent they'd go to protect their image. read more

Came in to sell some gold Jewelry I inherited, They were vice nice, Honest, had high quality Laser Gold equipment, gave me an amazing price, and cleaned my chain while I waited. very professional fast and honest. Highly recommended read more

Ramin is the man! Will do business here again in the near future. I went in, we looked at gold prices together and after one phone call we made a deal. Thanks again Ramin; I'll send more referrals to you. read more

I went in the shop today after reading all the great yelp review this place has and I do not regret it. Great service and a great experience overall. Was able to find what I was looking for, which exceeded my expectations to be honest. The person who helped me was very helpful and they owner was a very sweet lady. Will definitely come back read more

This is the best place to sell your unwanted gold. The staff there is very professional & very polite. They pay the most for your gold and they pay cash, unlike many of the places that advertise on televsion who low ball you & send you a check that sometimes takes days to clear. There is a parking structure right next door to this location & they open Monday to Saturday, from 10am to 6pm. read more

Walked in just to see what color/clarity my earring was. I haven't worn this earring in over 10 years and had no plans on wearing it again. So I was planning on just selling it on ebay. The shop was clean and brightly lit. There was 4 people behind the counters and no customers around. A man approached me and asked if I needed assistance. I informed him I wanted to know what the color/clarity of my earring was. He was nice and the shop looked like it was family run and owned. I didn't even know they bought jewelry. I told him I was just planning on selling it on ebay and he asked me how much I wanted for it. I told him my asking price and he offered to buy it. All in all, I saved money on ebay and paypal fees and was paid cash. Success! So if anyone is planning on selling jewelry. Check them out. They'll probably give you a great price. Friendly and helpful! THANKS!! Palacio De Oro!! read more

I was looking to sell some gold and I looked at the reviews, so felt nervous yet confident to go and see for myself if what has been posted was true............wait for it .......wait for it........YES!!!!!!!! It's true I met the owner and her daughter and after being there for about 20minutes her son showed up and completed the pie...it was like being served the best slice of pie with ice cream and coffee of your choice.....treated with respect, courtesy, and kindness...the pricing was fair and the teaching that I was given was honest and truly priceless,,, bottom line is I will definitely go back. And I recommend PALACIO DE ORO for any and all future jewelry business you may need...I know I will... To the owner(s) thank you from the bottom of my heart for making my first experience a positive and a great one....I will be looking forward to seeing you soon... read more