I will not be returning. When I arrived, I clearly requested a manicure with DND Clear Pink. Instead of providing the color I asked for, the technician repeatedly tried to substitute multiple different shades and insisted they were "clear pink" when they clearly were not. I even looked at the bottles myself and knew they were different colors. After several attempts to explain what I wanted, another employee came over to assist. They disappeared for a while and eventually returned with a bottle labeled "DND Clear Pink," but it looked completely different from the actual product I have used before. The bottle itself didn't even match the standard DND packaging, which raised even more concerns. What frustrated me most was feeling like my concerns were being dismissed. I knew exactly what color I wanted, yet I was repeatedly told I was wrong. Throughout the interaction, the employees continued speaking among themselves in their language and would occasionally say "clear pink," which made the entire situation feel uncomfortable and unprofessional. To make matters worse, after all of the confusion and after I decided not to proceed with gel polish, I was still charged an additional fee to remove the existing polish. So not only did I not receive the service I specifically requested, but I ended up paying extra as well. There are far too many nail salons with excellent customer service to deal with this kind of experience. If a client tells you exactly what they want, listen to them instead of trying to convince them they don't know the difference. Very disappointing experience. read more

The quality has really gone downhill. The last two or three times I went, the people who did my nails were not good at all. I can do a better job myself at home. It's very disappointing to pay for a service that's poorly done. read more

Palazzio Nail Lounge - Nail Salons Near Me - Houston, Texas

Been coming here for almost 6 months. Although it's a bit pricey, it's always worth it. You get complimentary drink and refill, amazing service and clean place. Would be amazing for a group of people as this place is huge. I've never had to wait either. read more

Palazzio Nail Lounge - Nail salon - Nail Salons Near Me - Houston, Texas

Still coming here, Tina is my go to. She does the best pedicure, takes her time to make sure everything is perfect. I don't have to worry about cleanliness here, I can trust equipment is sanitized and chairs are being cleaned in between clients. I also have Thy, Lily, and Ella as alternatives for my husband and mom when we come together. read more

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Today My mom and I have appointment with "Michael and Nancy "I had a deep tissue massage for my Shoulder it been hurt from Month and it was fantastic. The therapist targeted all my problem areas perfectly. The place is clean, quiet, and comfortable. Excellent service, Highly recommend I already booked my next appointment! read more

Love my nails, Joli did such a good job!! Place is clean and the staff is really nice. read more

Palazzio Nail Lounge - Nail Salons Near Me - Houston, Texas

Jade has given me dip manicures for 3 years. I found her when I moved to Houston and she was recommended by the previous owner of our house. Jade gives me the best manicures I have ever had. She is professional and personable. My manicures last perfectly until my nails grow too long to be comfortable. read more

I heard about Palazzio from a friend and must say - they are fantastic! I was able to make a same day reservation for a manicure and pedicure, just in time for Easter. The front desk staff helped me choose between nail polish colors when I asked for help and quickly seated me once I decided. I was offered a beverage when seated and opted for hot green tea. The technicians who worked with me were friendly, helpful, and also allowed me to enjoy the relaxation of getting my nails done, which is a rare treat for me. I greatly enjoyed the massage chair! Since this was my first time, I asked about a discount and they offered me 15% off which was a nice surprise! I also am impressed that their work has lasted for several weeks! I'll be back! read more

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I always come here for a full set, they last me about three weeks, but I love the atmosphere and I love the ambience. When you first walk in the nail salon, they ask you what would you like to drink. read more

Palazzio Nail Lounge - Full set - Nail Salons Near Me - Houston, Texas

I went for an early birthday mani/pedi with my best friend. It's not our normal salon, but it was close to our lunch location. This place is very large with too much going on for my likings. A regular salon is more personable. For instance, they give you a tag with a number on it when you sit down for your service. I don't like being "a number". My salon walks you to the front to close the transaction. This salon was so hurried our girls were nowhere to be found when we left the chairs. My regular salon has 10 pedicure chairs and 2 manicure stations that seat one manicurist and the customer. This place has actual rooms. Each room has at least 6-8 pedicure chairs, depending on the room size, and as best I could count, there were 8 rooms. In the middle of the side pedicure rooms there were at least 5 rows of manicure stations, each seating 5-6 manicurists/customers at each row. It was very busy. We were able to get an appointment quickly, but who couldn't?! They have so much space. It would be a good place for prom groups or bridal parties. They have a wine bar and a slushy machine plus water to drink. Every color imaginable on the wall to pick from for your nail color. My pedicurist did a great job. She was nice and spoke well. My manicurist was nice as well, but she seemed rushed. She nicked me a couple times while cleaning up my cuticles. The next day, my nail beds were sore and red. I do like the pedicure chairs. Not only do they have the cushioned ankle rests, but the massage portion of the chair never had to be restarted. Most places have a 20 minute timer. The chairs go off and you have to restart it again. That was one notable plus. At check out, there seemed to be a confusion for the lady in front of us. An indication that number system is not so great. Our transaction was fine, but it needs to be stated about the other lady. The prices are in line with other salons. A basic pedicure (the Splish Splash) is $33 and a basic manicure (also called a Splish Splash) is $20. This place is also located in a very congested strip center with lots of eateries and shopping stores. It can be difficult to find parking. I will not return. I prefer a more quality customer based approach. read more

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I waited for an hour for a pedicure, I eventually got a full set and they still weren't available for a pedicure. The full set wasn't what I asked for but I accepted it since I've been there for an hour already. read more

Only back for Mr. TONY!! He's the Bestest!! I was a regular in the past but was unhappy with the front desk customer service . He was very upsetting and rude with his approach, I really liked the location and convenience. And today I've decided to give them another chance. LET'S SEE IF THIS IS THE DAY THEY REDEEM THEMSELVES! Allie read more

Just came to this salon for the first time, Tiffany was wonderful and did a beautiful pedicure on me. Service was great! Loved it!

I normally go to the river oaks location but I was in the neighborhood so I tried it. And these were my birthday nails for birthday celebrations that week. Let's just say, I had to go to the river oaks location for them to fix my nails. I got a new acrylic set and they didn't last because they were done improperly. He asked to cut my nails so that way the tips won't lift off. I said of course. He barely cut them and within a week I had lifting. He didn't clean up the backs so I was constantly scratching myself and others because my real nail was protruding out the sides. They looked nice but structurally they were not good. The nails on one hand were thicker than the nails on the other hand and the lengths of nails on each hand did not match because he did not make sure the corresponding nail on each hand matched in length. The guy who did my nails was nice. The inside is clean. Everyone is friendly. But I was disappointed in my nails. read more

Beautiful place to get your nails done--and clean, brightly lit, and plenty of space, including separate rooms and lots of seating. My service was quick--got dip manicure and it was beautifully done by my technician. read more

If you are looking for a nail artist that is truly an artist, make an appointment with Jade. I have been going to her for several years and she always blows me away with her designs. Whether I have an idea in mind or not, she comes up with the most beautiful creations. I recommend her to absolutely everyone! read more

Palazzio Nail Lounge - Rose quartz nails with gold leaf courtesy of Jade. She's such a wonderful artist! - Nail Salons Near Me - Houston, Texas

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Have been looking around for a good nail spot near my home. Just started the builder gel this winter and have had both good and bad experiences. I think l have found my new place read more

Customer Service! Walked in at 450, told it would be 30 minutes for nails and pedi. Came back at 515 and at 535 started on my pedi. Asked 3x for someone to check on my nail service. Kept being told someone was coming. 615 now & quite a few other folks being taken for pedis but still no nails... and nobody saying anything. if you cannot accommodate just be up front and say so... geez...I would have gone elsewhere to get both done... frustrating. Ps - my pedi was great as always ;) ps - finally showed up at 635. :( when my pedi was done. read more

Absolutely love them here! I usually go before vacations and every single time everyone is so nice! They are understanding and accommodating when I am indecisive and help me choose great options for my nails. It's a soothing environment and relaxing experience! I truly am so happy they are right by our house and that we found them!!! read more

I usually don't write reviews but I feel really disappointed after giving this place not one, but two chances. Both times, I asked specifically for a manicure and both times, it was completely ignored. First visit: I asked for a full set with manicure. They skipped the manicure and just went straight into the gel. My nails looked bulky and messy, so I had to ask the tech to redo them, which she did, and they looked better afterward. Still, the manicure portion was mediocre at best. Second visit: I came in asking for a Shellac manicure and showed them an inspiration photo. Again, they skipped the manicure part. The gentleman working on me was pleasant but instead of a proper manicure, he began doing a refill. Midway through, I reminded him I asked for a manicure. It's extremely uncomfortable having to stop someone mid service to remind them what you asked for especially when you're clearly showing a reference photo and communicating upfront. I'm really disappointed. I don't think I'll be returning after this experience. It's frustrating when you're not listened to and end up paying for something you didn't ask for twice. read more

The place is beautiful inside. Very roomy with lots of spacious seating. Their pedi chairs are luxurious and new. The service was excellent. I would highly recommend this place and will definitely be coming back. read more

Palazzio Nail Lounge - Nail Salons Near Me - Houston, Texas

Love coming here! I've always gotten artificial nails (either acrylic or dip) and they always turn out great! Once I got my dip set done by Travis though, I was hooked! I always go to him now. He's fast without sacrificing quality! Just so good. Check this lounge out. Their drinks are great, services are awesome, and pricing is straightforward. read more

Palazzio Nail Lounge - Full dip set with extensions by Travis - Nail Salons Near Me - Houston, Texas

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I have been coming here for a year and recommending them to friends but recently I have noticed a decline in service. My friend and I came in for a manicure (my friend came based on my recommendation) and our two manicurists were unfriendly, harsh and rushed. They also tried to charge us $5 for shape filing which is nonesense. My friend has the shortest nails and filing is part of a manicure (unless you request something unique). We were done in less than an hour so you know we didn't get anything special done. The cashier questioned us a lot but she removed the charge in the end. Pros, their booking is easy, professional and they're on time. Cons, my last two manicurists no longer work there and I'm wondering if they are having staffing issues and are hiring people that are below their standards for customer serivce. * I will be going in December and updating my review then. I am hoping for a positive change! read more

I really like this place! The place is huge with several rooms. Bright, airy & clean! I don't have a dedicated tech as I'm only 2 appointments in & hopefully I can find the "one". Front desk staff very friendly, sign in is quick. Very nice selection of nail polish colors. Super comfy chairs! Did I mention clean? Yep, even the bathrooms. The two times I have visited, the techs did a really great job making my feet look lovely. Convenient to the casa, huge parking lot & DSW is next door. read more

I had Nam today, he did my pedicure. Gave excellent massage as well. Highly recommend!

I asked her not to cut my nails and she did anyway and the nail shape is terrible. I only asked to get a manicure with a little shape and now I have no nails. read more

Palazzio Nail Lounge - Terrible nail shape - Nail Salons Near Me - Houston, Texas

I started getting my nails done a few months ago so I've had multiple manicures and pedicures. I decided to try it because my dip nails from my former salon kept chipping. Not only do they have a no-chip guarantee, I've never had to use it! They also have discount days for teachers, health workers and veterans which I appreciate (and take advantage of) The staff is all very kind, friendly and accommodating. The salon is very large so I've also never really had to wait, which was becoming a problem at my old nail place too. read more

Horrible! I've been going to Palazzio Nail Lounge for over 2 years and in the past 3 months, I've had two different nail infections. I've spoken to the manager several times about the infections being caused by improper nail placement and sealing, with no satisfaction from management. Like some other customers, I've also had problems with nail color, cut of my nails, etc. I finally had enough of the poor service and other problems ... and I've changed nail salons. I urge you not to go there in the first place. read more

First-Timer's Dream Come True! I found my new go-to nail spot, and let me just say--WOW! I walked in as a first-timer with what I can only call an emergency beauty situation. My hands and feet were in desperate need of some TLC, and this team delivered beyond my wildest expectations! Despite it being a busy time, the team went above and beyond to squeeze me in for both a mani and a pedi--even while I was on a serious time crunch. Summer worked her magic with the most stunning red overlay that has me feeling bold and confident, while Mia performed some pure artistry to fix my broken toenails. The atmosphere was lively and energetic, but they still made me feel completely taken care of. It's not every day you find a place that combines skill, creativity, and customer care like this. I'm officially hooked! Thank you, Summer and Mia, for turning my nail emergency into a total glow-up. Can't wait to come back for more pampering--this place is a total gem! read more

My favorite place to get nails! They always have excellent service and are always so patient with me when I am indecisive and deciding on a color. They always check in on my to make sure I'm liking my nails throughout the process and I always feel so relaxed leaving the place! Would highly recommend read more

Dear Manager Tell your staff that when they are tending to customers that their priority is focusing on the customer and not to sit there and talk to other staff. I sat and watched in frustration as my technician and the technician working on my guest's toes, put very little effort into doing their job properly because they were much more interested in their own personal conversation. At one point, I had to stop and ask them to stop talking and pay attention while they were in the middle of our massage because they hardly had their hands on our feet. Apologies not needed, just set expectations with your staff, that personal conversations need to be kept during personal time please. Thank you! **this was my second unsatisfactory experience at this location, and my last. read more

HIGHLY DO NOT COME! OWNER IS DISGUSTINGLY RUDE AF! the video only shows 30 seconds where the more means things comes later. Just a heads up. The nail tech were speaking in Vietnamese and I heard what they said saying i was talking too much and she didn't understand. I called out the lady since I am half Vietnamese, and the nail tech made something up that I was speaking "too fast" which was a lie since that term is pronounce another way. I called and spoke to the owner who was really extremely volatile's rude. I tried to explain he kept over talking, yelling, sweating like he's on drugs and definitely said he will not apologize and defend his employees when he wasn't there. He wouldn't give me his name and told me to come back up there and he would provide his name and we can talk about it. My bf and I spend a lot of money there with other great techs who does a fabolous job and that was an awful owner. I have a video of how he was talking to me and rude he was. May God bless him. I hope the video explains it what time it gave me. Whether it was a misunderstanding it could've been handled better in both parties. But I would never come here. It's 2:45 video. read more

Wow they are so nice! On Mondays and Tuesdays you get 15 percent off if you show your health care id. They have a variety of colors. I love their attention to detail. The salon was super clean. I will be back! read more

Palazzio Nail Lounge - Nail Salons Near Me - Houston, Texas

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Went during the grand opening and they were doing it all right. They even had macaroons (swoon) but I went for a lip wax and they had a great special on everything (sorry, you missed it) but they do have a price menu and for the quality it's definitely worth it. The pedi chairs were Lux and much more sanitary, with the disposable filters. Got a fav already and don't have to go back as often. So, do yourself a favor, but definitely make an appointment. read more

Palazzio Nail Lounge - One of the color walls and client overflow section. - Nail Salons Near Me - Houston, Texas

love how beautiful the salon is and their level of cleanliness. Very professional and nail techs do an amazing job making sure l'm happy with my service. Pedicure was amazing by Jamie!!! She was friendly and let me try the colors before I made my final decision. I really appreciated that because picking polish is so hard for me lol. read more

Palazzio Nail Lounge - Pedicure - Nail Salons Near Me - Houston, Texas

They overcharged us by $30, my whole family went and spent over $500 and they still were trying to charge us more. Pay attention to your bill. The nails and products are high quality and atmosphere is great, but they all have attitudes and seem unhappy. read more

The service and quality here is phenomenal. The nails look amazing and came out better then the Inspo picture. Travis did a great job! read more

Palazzio Nail Lounge - Yellow Chrome acrylic nails - Nail Salons Near Me - Houston, Texas

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I went into the experience a bit nervous because I got my nails done on a while to match with the dress for I got for my senior prom! It was an impulsive choice and I hadn't read any reviews prior, so I didn't know what to expect. However, nothing could have prepared me for the quality and kindness of this salon. It was clean, calming, and the service was beyond any expectation I could have set for it. I got elaborate nails, and my tech, Eric, was very willing to give me the closest to my reference photo that he could provide! He was gentle, patient, and I could tell he put effort and care into doing my nails. The pedicure was simple and perfect too, the application of the nail polish on my toes was down carefully and beautifully. Lastly, the prices were exceptional. I have never been to a salon so affordable for the quality. I will definitely come here again to treat myself, because the cost didn't break the budget! If you're looking for a place for nails, please consider this one. It is clean, affordable, with many selections for services, colors, or types of designs! I have never felt so beautiful, thank you to the staff at Palazzio Nail Lounge! read more

Palazzio Nail Lounge - Nail Salons Near Me - Houston, Texas

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Horrible customer service for Black people. If you ask for mediocre work to be corrected, they will talk about you in Vietnamese and the staff will all walk by and snicker. Go somewhere else if you're Black and want to be respected. The high prices are not reflective of the quality of service. 0/10 do NOT recommend. read more

I got a pedicure done by Kyla and it was the most relaxing and refreshing pedicure I've had in a very long time. I will definitely be requesting her for my next pedicure. read more