Simple, delicious, affordable, homey, kind. Walking into Palazzo Cafe feels like a warm hug. Silvana (at the counter) is such a sweet soul. I got a cheese danish and the Napoli panini, which is tuna. The cheese danish was fresh and soft. The panini was served hot and with potato chips. I got a hot black coffee to drink and it put a nice bow on my early lunch. You'd be remiss to skip this spot; it's the type of place that's steady and serves its community well. I'll certainly be back, hopefully sooner rather than later. read more

Palazzo Cafe - a cup of coffee and a croissant on a table - Italian Near Me - Springfield, Massachusetts

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Adorable cafe. Family owned, great vibes. I got the chicken Caesar wrap. Great flavor, great crunch could use a little more dressing. Also got the Palazzo Panini: Dry, cold but supposed to be hot i believe. I will heat it up in the oven later and see if it's any better. read more

Very sweet owner and friendly staff, good quick breakfast bites. It's inside an office building.

Staff super friendly. Even know their regular's orders. Great spot if you work in the area.

Springfield is lacking a lot of stuff... A good coffee shop definitely on the list. $3 for average take out. Owner seemed nice. Bye Springfield.... read more

Coffee here is good but the place is quite cluttered and dusty. Snacks seem years old and food in the pastry case does not look fresh. Ok to stop in and grab a drink but would not stay. read more

I love the ambiance of the cafe, such a warm and an inviting space. The service is wonderful, they truly make you feel at home. And food is such high quality, personally I love the croissants. read more

I love this little place. It's probably easy for tourists to miss but it's well know to downtown folks. Their espresso is great. My wife enjoys their quiche while I like anything involving their meatballs. They also have a bunch of desserts, of which the tiramisu is delicious. I've been to a number of events they've catered and they do a great job. Lots of food and lots of happy people. The location, kind of hidden in plain view, is perfect if you're downtown. It's a adjacent to the MassMutual Center and City Hall, and a stones throw from the soon to be open MGM casino. read more

My husband and I went for breakfast. The lady that took care of us was the sweetest person we have ever met. We both ordered egg sandwiches and my husband has had cancer on tongue so he could not finish his. I went to pay and she would not take our money . So we left her a tip and she ran outside after us and made us take the tip back. Then she kissed me and said a prayer. The food was very good. But the atmosphere was a joy. God bless her and I'll pay it forward for sure read more

The food is excellent. Service is polite and quick. Love the ladies there. The only problem is that they really don't have any parking and it can be hard to get there. If you work in the area, it's a great spot to walk to. If you are headed there as a destination, it's tough to find parking and eat there. It's clear that their business is all local office and court workers, though, so I'm sure they do ok read more

Delicious food. Great service. Nice friendly place with repeat customers who interact with "the boss".

Just wanted a quick cup of coffee. Pastries were irresistible. My daughter said the iced coffee was excellent and she'll put this spot on her regular list. read more

Still five stars and they continue to amaze me. A few months back, to surprise my BF who lives in Springfield, I placed a call to Palazzo to see if they would make a special delivery to his workplace downtown. I said I wanted to spend about $50, what will that get me? It got me a beautifully gift-wrapped 10" platter of freshly baked cookies as well as a platter of assorted bakery and pastry items including: carrot cake slices, cannoli, lemon pastries, cheesecake, etc. I was amazed by how much she included. Not to mention, she didn't want to charge me for delivery. I'm not saying take advantage of the fact that they wanted to help me out, but utilize this business as they go out of their way for customers! My BF said that every pastry was delicious and the quantity was so great, he shared the cookie platter with the whole office. Quality product, amazing service and reasonable prices. Honestly, just a great business. read more

Palazzo Cafe - Assorted pastries from Palazzo - Italian Near Me - Springfield, Massachusetts

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I truly can't say enough good things about Palazzo. Great food, coffee, desserts, etc. Luisa and Sil are such a joy to see that I try to get lunch there every day on my lunch break. If i could give them 10 stars I would! read more

I've been getting breakfast here for years. Best on the block! The staff is super friendly. A classic Italian cafe.

This place is amazing!!! Great food, atmosphere and employees!! My favorite thing to get here is the Turkey BLT but I get it on a wrap and it's 10/10 everytime! read more

The best breakfast sandwich around! And amazing lunches and catering. The chicken Parm and pasta were the best ever! My guests raved! Luisa and Silvana will brighten your day. This is a real treasure in Springfield! read more

Sooooo delicious! We had fresh baked croissants ( a chocolate and a cream) that were so delicious. The variety of pastries is great! If you cant go to all the way to rome, go to Palazzo! 100% read more

Great place for food delicious sandwiches and deserts small business treats you like a rock star! I will definitely be returning. Owner is the best! Great space for meetings and coffee and deserts and pastas to go or dine in! read more

I have had the chance to eat here a few times while down town Springfield for meetings. It is really good. Today I had the chicken cordon bleu panini, it came with chips and it was great! In the summer it's nice to sit outside and overlook court square. This really is a great little spot in the city of Springfield! read more

How to I began to describe this lovely cafe? The service is grand and the staff is fantastic, so welcoming to visitors. The coffee drinks are great and soups amazingly fresh and homemade. I've had the desserts and other items and still return to this charming cafe each visit to Springfield. read more

Palazzos was recommended to us for their desserts by our server at another restaurant. It was phenomenal. We were greeted warmly and promptly. The brownies and cakes were out of this world. Our group's favorites were the salted caramel cake, the chocolate brownie with white chocolate drizzle and the tiramisu. Pure heaven. Worth a stop! read more

Very warm and welcoming place especially when your having a bad day. The Food and Coffee is Great Such Wonderful service. My kiddos really enjoy coming here. You all are so kind. Thank you so much read more

I can't imagine anything better than a Toscana wrap from Palazzo Cafe for lunch. I love the way the prosciutto, mozzarella, and basil melds together in a crisp wrap; it's the perfect combination of creamy and salty. Palazzo Cafe also sells Italian beverages like Orangina and my favorite candy in the world, Baci. The prices are reasonable, and the staff is very friendly. At one point, they sold me my Baci fix for less than the posted price (my change went directly into the tip jar.) Definitely my favorite lunch spot in Springfield, even if they don't have wi-fi. read more

Great sandwiches and soups... Owner is very generous with bakery samples.. Fast lunches and reasonably priced!!

Maria alone makes this place worth it!! Fabulous customer service, old-world style.

Friendly staff. Food not so good, desserts were stale, service slow. It's too bad because it's got potential.

I'm at a conference and have had lunch here three days in a row! Each sandwich was different and each was delicious! Staff are awesome! They recognized me quickly and banter with all the patrons. Great senses of humor and fantastic customer service! read more

Sandwiches are not that good and pastries are not fresh. They are also way over priced.

Palazzo is my new favorite place to visit: The custumer service is outstanding, very very kind workers, the food is fast, yummy..and the desserts, out of the world!!!! Thank you for your caring service. I will go there as many times as I can. read more