Sold me a car with a blown motor..then lied about fixing it ..we will see them in court

I understand the dealership disagrees with my experience, but I stand by my review based on what I personally experienced very shortly after purchasing the vehicle. I understand older BMWs can develop issues; however, my concern was the seriousness and timing of the problems I encountered shortly after purchase, along with the difficulty I experienced regarding the warranty and resolution promises that were never fulfilled. My review reflects my personal experience as a customer, including the financial stress and repair concerns that followed. I advise any/all consumers not to make vehicle purchases from Palladium Autos, however, if you choose to do so, I encourage buyer to have vehicle independently inspected, carefully review warranty terms, and fully understand the risks associated with purchasing vehicles from Palladium Autos. read more

Can you really trust a dealer who tells you if you buy a car from them today and drive off the lot and it messes up tomorrow, they can do nothing about it? shady. You should at least be able to guarantee 3 to 5 days. They want your money the end. My sister went here trust me. Read the reviews all of them. And the rules apply even if you pay $12,000 for the car?? Shade tree! read more

Good Guys ! they are a great company. bought my 3th car there... had an Issue and they solved it. they Gave me a deal. thanks Alex read more

Palladium Autos - big thanks To Alex - Car Buyers Near Me - Anaheim, California

Horrible customer service. Never seen anything like it in my life. Did everything the "fiancé manager" mentioned was required, was told there was an approval, was given down payment amount and they told me how much my monthly would be. I come back with all of the money, they took my money and then close to closing they said the approval was pending and they couldn't give me my money back- that the money had been "taken to the bank already. We spent the entire day here only for us to walk away with NO car and $4,700 being held hostage. read more

*UPDATE* READ WHOLE THING Mike is lovely! Gave us a great deal! As long as you're a serious and ready to purchase buyer they are more than willing to work with you. Mike really knows his stuff and gave us a lot of information on all the cars we were interested in. (UPDATE) 2 weeks after purchasing vehicle. Check engine came on and a bunch of signals were lighting up on the screen. I called to see if they could check it and potentially hold accountability for a vehicle that we've owned for not even 2 weeks. I told them "based off the reviews, I'm pretty sure I know what the conclusion of this conversation is but I still called to ask" and ALEX was so upset and took offense to that comment. He ended up saying no. Which is fine. Again, based off the reviews I knew how this conversation would end. But he was talking about how he gave us a discount and if he hadn't given us a discount he might've helped us. And if I approached the conversation better he would've helped. The car business is to buy cars and mark it up. It is the buyers objective to get the best deal possible. That's the game. But to say "because I gave you a good deal, we can't do anything more for you" is ridiculous. Anyways. Don't go here. I wasn't able to speak to Mike. But ALEX is the manager and de read more

This is an edit to an earlier positive review I made. Not only did I drive the vehicle off the lot with a tire pressure warning light on, but also an oil leak that in the words of Mike, "that's my bad, we'll fix it".... They've done none of those things, they will get your money and say we don't give af..Radio silence after they get your $$ read more

Thank you Alex and Robin for a dream come true! Lamborghini Urus nice car and nice deal low mileage fair price! Would recommend the place! When there, ask for Robin's personal consultation. read more

Palladium Autos - Lamborghini - Car Buyers Near Me - Anaheim, California

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Avoid this place at all costs. The guy that goes by Mike says hes been selling cars for a year there but apparantly has not learned much especially about customer service! He sold me a BMW Z3 5 speed for which he promised me a new soft top as this one is too far gone. He delivers the car and tells me to get a price from my auto interriors guy. I do so and its $1850. He says "thats way too much . We can get it done for 350 -400. What?,,, for BMW roof??? The dude is a LIAR! Hes says hes a car salesman but doesnt know how to drive a stick. Good luck getting a call back after you get the car. There is no customer service at this place! They are liars and hacks. I herd from another post that they compensate people for positive false posts. BEWARE. YOUVE BEEN WARNED!! ESPECIALLY THE GUY WHO CALLS HIMSELF MIKE! read more

Do not buy car from here i bought the Toyota Sienna 2013 and it's has issue with the stereo system and the dvd player not working and no bluetooth and cd not working and the volume either and when i keep call them they don't answer the phone and look like they block me Mike he sush as bad seller and the funny is he wants me to put good review for him when i bought the car he don't know i can delete later The people Dishonest in dealing with customers Before i buy the car they called me thousands time to come see the car after that any problem they ignored you there is no costumer service after buying the car read more

The staff were very friendly and easy to talk to. Larry, was the guy that went on a test drive and I must say, the car drive and rides nice. Mike, the finance guy was amazing. He explained the signing process and gave us a copy of every document. If you are looking to buy a car, Palladium Autos is the place for you...come check it out! read more

Palladium Autos - New - Car Buyers Near Me - Anaheim, California

Today I received a response to my review from Robin S, listed as the business owner. In my experience, a person named Robin had communicated with me from the beginning, before I ever set foot at the dealership. He was the reason I decided to visit Palladium, and I believe that interaction played a major role in how everything unfolded. I do not know whether that same Robin is the Robin S who replied to my review yesterday, but I had been told Robin would meet me at the dealership. When I arrived, I was told he was not there and that someone else could assist me. I explained that I had been communicating with Robin and that he already knew why I was there. After they repeatedly pushed me to test-driving a car I had not come to see, claiming the vehicle I wanted was blocked in and that I could drive another Mercedes in the meantime, I was taken to Mike in finance. Mike decided to lie and tell me he had just spoken to Robin and had all of his notes and knew what we had discussed. Trusting Mike at his word was the biggest and most naive thing I did. He told me I was already approved for the Mercedes and brought me into the office. Robin S response mentions VIN numbers, make, model, and the contract, so let me be clear: the car I wanted and the car I was given looked nearly identical on paper except for one letter--E550 versus S550. That alone explains the issue. By now, I am sure Palladium has received paperwork detailing my position and how I was harmed. Finally, the response I am addressing is dated 5/13/26. What stands out is that Robin S spent a great deal of time yesterday defending the dealership. I counted at least six or seven replies from Robin S to other 1-star reviews describing experiences similar to mine. If I were the only person leaving a negative review, that would be one thing, but there are many others. I do not need to insult or attack anyone because the existing reviews already speak for themselves. I understand the desire to respond to repeated negative feedback but claiming that everything done there was handled properly and honorably is, in my view, simply denial read more

Can you go below a 1? This place is complete crap! We bought a car from them and in 3 weeks we have had major engine problems: $4000 for the first issue (water pump, thermostat) and waiting on the next one (engine power died out while driving). Whatever you spend here, expect to pay that same amount in repairs right off the bat. Mike is nice enough to get you to believe he knows what he's talking about (but really doesn't) and Larry doesn't know anything about cars, except maybe that they have 4 wheels. Avoid this place at all costs! read more

Best customer service ever and special thanks to Rubin for helping us to make this happen .

Mike was great answered all my questions and the price was great I'm happy I bought from Mike and paladium autos.

A little honesty would help. Read the paperwork carefully. They add a $999 charge for anti-theft device. That's like the old days when crooked dealers force you to buy undercoating. Definitely stay away from these guys. read more

Disappointed. Unprofessional from beginning to end. After driving all the way up from San Diego, I arrive and enter the office. There are three men all dressed up in suits & a female who is dressed nicely. However, all I could see was her back. It appeared they were in a meeting or some type of conversation as no one bothered to greet me. I said hello and stated that I was there to see a vehicle. The men looked at me as if I interrupted a meeting at the Pentagon. Not a single hello or even glimpse of a smile. I was directed to a sign in sheet and was told somebody will be with me. I stated that I would be outside by the vehicle. After waiting for quite some time (also there was a brightly dressed sales person outside assisting another buyer and not once acknowledged my presence!) I started to walk back towards the office and one of the Employees, Sean, in a pair of jeans and T-shirt asked if I needed some help. He said he worked down the street at their warehouse but would be more than happy to help me. After going on a test drive, I was extremely interested in purchasing the vehicle. I told Sean that I would like for my Mechanic (who is also an automotive teacher) to come up and take a look at it. He said it would be fine and that he would be more than happy to answer any questions if he was unable to come up. Unfortunately, due to the short notice, my Mechanic was unable to make it. However, after several phone calls, he was able to get a hold of Sean. Sean stated he was unable to hear him and would phone him right back. Sean never phoned back. My mechanic phoned again and asked to speak to anybody about the vehicle and also inquire about the extended warranties they offer. He was told that Sean would be the only person who can answer those questions and that he could try him in the morning as they could not locate him. I tried looking for him as well and could not find him. I went into the office to inquire about him however, I was left un-acknowledged. Could it possibly be that he went back to the warehouse in which he works? By this time I was just done. Obviously, they did not need my business. Or perhaps it was due to the fact that I stated I was going to pay cash. Or perhaps that my mechanic was more than a mechanic. Whatever the case, I suggest the owners are more hands-on. While the cats are away the mice play (Sean stated the owners were very successful and were again on vacation). Another suggestion, instead of purchasing any more shiny suits and shoes try investing in some professional/business etiquette and social skills classes. After all, as my grandfather would say, a POS is still a POS no matter what you dress it in. Btw, my mechanic did try calling back the next morning. Sean was not in and no one offered to help him. (Yelp, God Bless You....your generous as you make everyone check one star) read more

First - the car we bought has issues within a week. Check engine light. The lance i went to said the fuel pump needs to be replaced and that the check engine light was 'reset' to not light up. also i have been waiting over 2 months for the title and the plates. Ve called and texted multiple times - but they don't even respond. Only once have I reached a sales rep who was helpful and gave me a name to call the next day. I should h e come and looked at help before going there. I would not recommend this shop and will not go back for the next vehicle. read more

I've been trying to get a hold of someone and no response . Purchased a vehicle back in May and the alternator is already messing up .

Do not buy from here. Do not get a car service next door. They use parts off other cars. They sell you everything and promise the world. And once they get caught they change their name. Complete fraud. Complete dirtbags taking advantage of families. read more

Went to look at a jeep today with my father today and I found a leaking rear main seal, instead of being understanding they decide to try and argue with me. I have been a mechanic for 15 years I know what kind of problems come from a rear main seal leak, the manager and his worker both tried to argue with the customer even thou repeatedly said no I don't want this jeep it will have problems in a few months that I'm not going to deal with. Beware these guys provide by far the worst customer experience I have ever seen in my life. DO NOT BUY A CAR FROM THESE HACKS read more

My friend went to Palladium Autos to look at cars which interested him. He decided to leave a non-refundable $1000 deposit on one of the cars. The next day he texted Mahyar Keshmiri, (Mike), the salesman, to let him know that he changed his mind about that car. He had decided on another car. Mike did not respond. My friend returned to Palladium Autos a week later to choose another car so he wouldn't lose his deposit. The down payment on the car he originally wanted had a down payment of $4000. My friend withdrew $3000 cash to go with his original deposit. The car he decided on had a lower price than the original car he wanted. Mike told him that he wouldn't qualify for that car. He pointed to another car and said that was the one he could buy. He didn't let him look it over. Mike took him into his office. My friend gave him the envelope with the $3000 he had withdrawn that morning and Mike counted it. Then Mike said he called my friend's bank and they required a $4500 deposit. My friend said he had $200 on his debit card and asked if he would accept a $4200 down payment. Mike refused, so my friend had to ask his boss to send him the $300 via Zelle. That added to his $200 from his debit card made his total down payment $4500. However, Mike put the amount of the down payment on the contract as $4080. Mike told my friend that if the bank called, tell them that you gave me $4500. My friend wondered why Mike said that because he DID give him $4500. If Mike had asked for only $4080, my friend wouldn't have had to borrow the $300 from his boss. Because Mike altered the amount my friend gave him, it added $420 to the balance due. My friend called his bank later and was told they don't require any specific down payment. The banker said that is between the dealership and the buyer. When my friend told the banker what Mike had done, the banker said it sounded like the salesman was trying to increase his commission. Mike didn't give my friend a receipt for the $3000 cash. He also didn't show him the contract as he was filling it out, nor did he give him the option which language to use to fill out the contract. Tagalog was available, but Mike selected English. He just told him to click to sign when he told him to. Mike didn't inform my friend that he had added on a warranty plan ($1900) and a Gold Star anti-theft device (599), neither of which he wanted. Mike gave my friend a folder with all the paperwork, the key to the car, walked to the door, and pointed to the car outside, then went back to his office. My friend had driven 3 miles when an alert on the dashboard to stop the engine. The oil icon showed no oil in the engine. He checked the oil himself and all he saw was rust. He returned to Palladium Autos and the mechanic said the car was in good shape. Then he checked the oil for himself and added enough to fill it half way. My friend drove the car home and parked it for a day. He looked it over and discovered a headlight and brake light were out. Also, the rear window wiper didn't work. The next day he drove it to work. He made a stop to run an errand. when he started the car again, he couldn't shift out of neutral. He called AAA. The driver looked under the car and said it was a transmission problem. The cable to the gear shift had broken. The AAA driver manipulated it into drive. He told my friend to drive carefully and don't get too close to other cars because he couldn't shift into reverse. My friend went on to work and parked the car. He called Palladium Autos to tell them about the broken transmission. They told him to bring it back because he had a warranty. My friend wasn't aware of a warranty because Mike didn't tell him about that or the GoldStar anti-theft device added to his contract. Someone at Palladium Autos gave my friend the phone number and policy number for Alpha Warranty. My friend had the car towed back to Palladium Autos. My friend filed a fraud claim and a claim about the mechanical problems of the car. He was told not to pick up the car until the claims were resolved. He also filed a claim with DMV Investigations about the lack of a smog certificate. The Carfax report indicated the last emissions test was January 7, 2025. That was two months before Palladium Autos purchased the car and 5 months before my friend purchased the car. According to what he read, the smog test has to be done within 90 days of the purchase. That didn't happen. Mike said he smogs all his cars. There is no record of the car having an emissions test while the car belonged to Palladium Autos. However, there was a $50 charge for that on the contract as well as an $8.25 smog certificate fee. My friend picked up the car from Palladium Autos and drove it home. The next morning as he was driving it to work, the check engine light came on. He had it checked and now the car needs an oxygen sensor. My friend called the Bureau of Automotive Repair and they are going to investigate the repairs already done by Palladium. read more

I would not recommend buying a car from here. If you must do so, make sure to get it checked by YOUR mechanic. Mike is horrible and laughed that I was having issues with my car. They did end up buying it back which I'm grateful Alex did. I bought an old car it was 2009 Volkswagen Tiguan. It had/has a major oil leak to fix it was going to be over 9k. I'm currently having issues with the vehicle I bought from them. The issues started 2 days after buying the car. I'll update my review as the process continues. read more

do not and I repeat do not trust these dirtbags. The person that I signed, the contract was in contact with and made payments to. suddenly doesn't work there anymore. so then they repo the car with my tools. tell me I can get my tools so I drive two hours to the dealership. I get there they won't give me my tools. They tell me if I want them. I have to pay 1200 bucks the tow fees if I want my tools. and don't believe him when they tell you that their cars come with warranties. liars. I gave $3000 for a down but all It did was pay for a $3000 warranty they say their cars come with. so the price of their car are 3000 more then the price they list. read more

I was shopping online for a vehicle in my favorite model and Color and I found it on Palladium Auto's website. I stopped by just to test drive today and I received the best customer service I could have imagined. Upon my arrival I was greeted by Mahyar and was offered espresso right away. I felt welcomed and once I inquired about the specific car, we went on a test drive right away. During the test drive he patiently answered all of my questions and made sure I learned all the features. Once we returned to the dealership I met Alex the owner and he was also very friendly and professional. I felt great about trusting this dealership and purchased the car and I am very satisfied with my experience. Thank you Alex, Kayla, Robin, Sanya and Ashley for the amazing experience. read more

Palladium Autos - Palladium Auto Team - Car Buyers Near Me - Anaheim, California

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Bought a 2013 Mercedes from Palladium Autos last month. Dealer was super friendly and there was no pressure to buy. I got a fantastic deal and was able to view the CARFAX before I arrived. They cleaned the vehicle and replaced a tire before we took it home. The car is great! No issues whatsoever. read more

Palladium Autos - Car Buyers Near Me - Anaheim, California

Good customer service and straight to the point good to be able to go for what u need in a timely manner the person who helped me out was Mike read more

Palladium Autos - Car Buyers Near Me - Anaheim, California

wow just wow, bait and switch scheme , customer service was terrible, a level of incompetence I have never seen before, the "finance manager" was extremely rude , I guess have the success you deserve is the appropriate statement. see google reviews for details , read more

These guys are legit scammers! They use cheap parts to fix the cars up and you'll breakdown within a few weeks. And the fake warranty they sold you won't help at all ! My lawyer will be reaching out! Taking these criminals to court read more

Thank you very much for Mike on helping me out and making everything so easy for me. Definitely will come back.

All the positive reviews on here are done for a free gas GIFT card. DO NOT GO HERE! They should be shut down for illegal practices. Sell fake warranties, cars are bought at an auction so there is absolutely no pre maintenance after you buy the car no one will work with you or answer any questions you will get completely ignored with no help. So many other dealerships to choose from don't go to this one you'll only have problems. read more

Great Deal' I paid So much but Its Worth it. My car was Not Enough for me, they Trade it in and Gave me A good Value and sold me A CAR WITH LOW MILLAGE AT A GREAT deal. I come back . Thanks Alex read more

Husband and I was greeted with a fast talker and entire time on phone. First vehicle the motor sounded horrible. Was told first start sound. We ran the motor for about 10..same noise. Looked at 2nd vehicle asked for keys. He was taking a more than a few minutes, I walked to see where he was. He was in the front chatting with a gentleman, saw me...Oh yeah let me get the keys while looking and texting. I asked, Are we not important to you? Response...Oh yes you're important to me. Gets the wrong keys. By this time I'm done! No way helpful! I walked into the office and no one spoke, just looked me, conversed in own language and said nothing! I go online and see the negative reviews, which a lot are the same issues. I had an iffy feeling when we pulled in. Just reporting my experience. read more

I'm a veteran and senior citizen Alex and his crew lied to me he gave me his word on my deal then he broke his word if you have to deal with people that won't keep their word make sure you get everything in writing Alex is very dishonest thank you for listening read more

Best used carbine experience in my 60 years of buying over 100 vehicles. Cars are beautiful something for everyone. Larry demo the car with a test drive. Ashley wrote up a deal we countered and they accepted the deal and finished all the paperwork. Great people great place. Thankfully, Sean M read more

Do yourself a huge favor and stay clear of this establishment. We schedule a 7:30pm appointment, I drive nearly two hours and arrive on time to find out the vehicle I am interested in is boxed in behind a dozen cars in another facility. So they say I can't test drive because it's almost closing time "and it would be an inconvenience for them to bring the car if I wasn't a serious buyer." I stormed out of there after hearing their associates complain about having to stay overtime even when they were the ones unprepared. I only wish I could give them less than a star rating. read more

I bought a 2008 Mercedes Benz S550 from palladium and Erika help me through the process, super knowledgeable and nice person! Thank you Erika! Definitely go to this place for my next car read more

buyer beware!! we purchased a car from palladium autos , january 2025 and it was hands down the worst car buying experience we've ever had. their customer service ends the minute you roll out of the dealership! pay special attention to the itemized bill in the contract. we discovered a charge for low jack which was **never** mentioned by the salesman. when we asked about the low jack charge, the response was "if you want the car you have to buy it." legally they cannot force you to buy an add on. we ended up buying the car and after the fact with research we brought up to palladium that this is not right/legal. their response was minimal and couldnt care less. in addition, there were other promises made that were never fulfilled. for instance, when asked about the missing floor mats, we were told they were in the trunk. we were ignorant to assume the salesman was honest. there were no floor mats in the trunk. when brought up to the salesman after finding no floor mats, he stared "this maserati doesnt come with floor mats." we could go on and on with problems with the purchase but we understand the peoples times is precious. take heed of all the negative reviews on various sites, they are soo true!! youve been warned! buyer beware! read more

Alireza Sarkhosh who is the owner of this establishment refused to give me back my deposit and refused to make a deal and had his employees hold us hostage for almost 6 hours. Michael (not Mike who's another employee) gave us a deal on paper for an FJ but when we went the next day to finish the paperwork Michael lied to his coworkers about making the deal despite already having it written down, which we proved, leading to Michaels coworkers to not believe him. Overall horrible customer service behavior, Alireza Sarkhosh the owner, couldn't even apologize or fix for what his employee did, he just double downed and wouldn't refund the deposit Michael told us to put. No one should come here, or make business with this fraudulent company. read more

They wouldn't honor the out the door price from the Allstate True Car app. We call that "bait and switch" and basically told us that even though we were sitting right there ready to deal, they could get a better price from a dealer. ALL of that is illegal. Don't trust them. read more