They claim there is a dent in the white Camry caused while I had the car for the two days. I said I didn't cause it and I have a before picture. They claim the dent isn't visible in my photo and still charged me for it. My photo is from a distance and with shade, the dent is a bit hard to see but I can see there is a vertical line minor dent from this photo. They make you pay for pre existing damages. This car already had scratches all over on the left front corner. This is old car with 50k plus mileage with signs of accident where the dent was. The photo we took was too distant to show the dent clearly and I could see it but they claimed they could not. It is a scam. read more

I had a great experience with Jay at Karland Motors in Garden Grove, CA. Prior to checking the car out, he was very good with communication through texts. When I visited the dealership and checked out the 2018 Mazda 3 hatchback, I requested to take the car to my 3rd-party mechanic to get a second opinion and Jay had no issues whatsoever letting me test drive the car and drive it over to the mechanic by myself. I got the thumbs-up from my guy and he said everything looked great under the hood and I drove back to Karland Motors and we started talking numbers, Jay was very transparent during the process and called multiple credit unions trying to get me the best interest rate and lowest monthly payment...Since he knew this was my first car-buying experience he made sure I was explained everything thoroughly and gave me good advice along the way. Karland Motors doesn't tack on ANY unnecessary fees (besides the obvious sales tax, registration fee w/ DMV, $85 document fee, $29 title transfer, $60 emissions test). They don't push any hidden dealer warranty's, "mandatory" anti-theft device charges, market adjustment fees, prep fees, no B.S.....When I returned the next morning to pick up my car, it was washed, had a full tank of gas, oil changed and smogged! read more

My wife has been going to Karland for 5 years now and we have been extremely pleased with our experience with Karland. Each car she has gotten has been a remarkable deal and not even comparable to dealerships we have checked out. We have had negative experiences at dealerships due to the constant negotiations and wasting of time and pressure from sales people. However, we have worked closely with Paul and he has always given us the best deal without us even having to think twice. Today we got a new lease and we weee so thankful to Paul as he was the one who reached out to us to let us know he had an exceptional deal. Again, the deal he gave us was significantly cheaper than other dealerships and we didn't even hesitate to grab the offer. Also every time we come to pick up the car, Paul has been extremely kind and helpful and is genuinely happy for us for our new car. Would definitely recommend Karland to all our friends and family and would pick them over any dealership any day. Keep up the exceptional service! read more

Service no good . I just call the guy pick up the phone . I asked that guy I want rent the car (van), he said he didn't have the van and he hang up right away read more

Only person I trust buying a used car from is Jay So! So far my family has bought 4 cars from Jay over the last almost 15 years and they've all been great and reliable. I live much further away now and I made the mistake of going to another seller else a few weeks ago, car was a complete lemon and took a shit on us on the freeway 15 minutes after leaving the sellers house. Towed the car right back and luckily I was able to get my money back with the help of my big buff step dad. A few days later I made the drive to garden grove and RAN with my money over to Jay and boy am I so glad that I did. I left the dealership with a gorgeous, very safe car for my newborn. The price I was given was below carfax price as well! Jay went above and beyond to make sure the car was absolutely perfect before I left the lot. All questions I had were answered and there wasn't much I had to do myself, Jay took care of all logistics too. Jay is the man when it comes to cars! He's also helped me out with finding a reliable lawyer when I was hit by a drunk driver over a decade ago. Truly a reliable and swift guy. I will always recommend him to friends and family. read more

Jay was great! Couldn't be more professional, respectful, and gave us a great truck at a great price! Very pleased with our experience!

Hello unfortunately I bought a 2010 accord from here that was way over priced I wish I had never done it I thought the car was great apon test drive but you cannot say a car is a good car in one drive I have already replaced many parts on a car I thought would be reliable such as power steering pump alternator battery lower control arms because the car pulls right and still does cannot find the issue I do not recommend this place I've spent so much money in repairs read more

I had the pleasure of working with Jay So, and couldn't be happier with the experience of buying my car. He was knowledgeable, respectful, and took the time to answer all of my questions. He also went the extra mile with getting the extended warranty transferred over to me from Subaru. If you're looking for a car, hit him up. Thank you Jay! read more

They were asking $9000 for an '06 Honda Odyssey online. This is roughly the dealer market value for this year, make and model - but I don't know anyone in their right mind who doesn't negotiate with a dealer for a better price. So I decided to send an email asking for a cash price deal.... The attitude I got in response to my email was RUDE. Jay told me, "Don't bother will be selling to somebody else for 8999" I certainly won't bother with them now! Perhaps they kiss your @$$ when you show up in person - but if this is the level of "customer service" you receive from a very simple email exchange then I definitely wouldn't recommend wasting your time with this absurd guy. UPDATE: Following is yet another response from Jay via email: "I don't know how it works in your country but in United States of America we reserve the rights to refuse any business when the client is giving us and ridiculous offer" Yes folks, this is what their exceptional customer service looks like. Take Jay's own recommendation and don't bother! For the record (in response to Jay's comment below)- Kelly Blue Book is NOT the only factor for determining a vehicle's market value. KBB and FAIR MARKET VALUE are not always the same. Sometimes the KBB is lower than market value and sometimes KBB is higher than market value. The FAIR MARKET VALUE (for a dealer) for this particular vehicle (based on the mileage and features) is approximately $9200. I have thoroughly done my research on these vehicles and their market values - so your claim that a 9 year old van is worth almost $14000 is hilarious. I didn't say you were rude for turning down my offer - I said your response was rude. Telling someone "Don't bother..." is indeed RUDE. read more

They are not checking detail car status before sell it. Even though customer found the issue, all they trying is making excuses to avoid their faults. Especially to Korean people who just arrived in US, those are nothing but a easy money source for this dealer. Business must be based on trust and credit what they do not have. read more

Out of all the dealerships I went to, this was by far the best experience I had buying a car. Cars in the lot look like they been cared for with fresh fluids/oil. Jay was very helpful and straight forward. No surprise fees, no hassle. Very informative. Broke down payment between cars I was interested in and weighed out options for me to decide. He also gave me information about the previous owner of the cars I was looking into. Financing a car was simple and quick. Try's to find you the best possible rates through banks/credit union. Any questions or concerns, he'll answer with an honest answer. Was in and out of there with a car in just 1 hour. Also got a free 1 month warranty through their services just in case anything happens. They also cleaned the car once more before handing me the keys. Overall great dealership to purchase a car at! Thanks Jay once again! Couldn't have expected a better service. read more

Clear and transparent pricing. Ask for Daniel Jung when purchasing a car. He took care of us to purchase a new car. He negotiates pricing on your behalf and takes care of all the paperwork for you. Professional and positive vibe. Awesome dealership. Highly recommend to anyone looking to purchase a vehicle. read more

I bought a nice, used car last week at this dealership. I believe I got a really good deal on the vehicle. I dealt with Jay who was great. I immediately had a good feeling about him, and he was definitely not a pushy sales person. After test driving the car, I had another appointment to view a used car. En route to that next appointment, I got to thinking more and more about the great 2001 Mitsubishi Galant that Jay had showed me. After attempting to view the following car, I texted Jay and told him I was coming back. When I got back, Jay and I agreed on a price that was fair with all it included, tax and all the paperwork dealing with the DMV, the dealership takes care of that. IT was a great experience, and I would recommend Grand Motors Inc. I was in and out quickly. Now...why four stars? The next morning, I got into the car, tried to start it and nothing! Just a click. I called AAA and they sent someone out. The long and the short of it, the car had a bad starter. The tow truck driver got the car started and I took it to my mechanic and he replaced the starter. $200 later, the car starts and drives fine. I cannot say whether Jay knew about the bad starter or not. It could have just been my bad luck. Like I said, I had a good feeling about Jay, and I am going to assume that he did not know about the bad starter and it was just dumb luck. I am hope I am not being naive in my assumption. read more

I had an incredible experience buying my first car at Grand Motors with the help of Jay So. After visiting around 20 other dealerships, it was evident that this dealership was one of the few that were actually honest. From helping me find the right fit to being patient with me throughout the whole paper work process, Jay was a phenomenal help. He knew his stuff and did what it took to make sure his customer (me) was happy. I highly recommend anyone to go Grand Motors and look for Jay So when purchasing their next vehicle. read more

Jay is awesome and patient. He's the best. Make sure you go and see him. Thanks so much!!!

I could not be happier with the car I bought, service I was given, and ease of the whole process. At Grand Motors, the cars are advertised at already reasonable prices. One thing I found, while dealing with slimy car salesmen elsewhere, is that the cars are priced and the negotiation process takes FOREVER. I negotiated a little but the car was already such a steal I barely even have to! Since Grand Motors is an independent dealership, they did not offer a warranty on the vehicle I ultimately purchased. Because of this, I asked if I could take the car to my mechanic to have them run through it before purchasing and Jay welcomed the idea. Jay, and his staff, were friendly AND in no way pushy. Again, I could not be happier and recommend this dealership to anyone wanting to buy a new or used car hassle-free! read more

Great & fast service and professional! I bought a 2012 Hybrid Camry from here last month, I'd definitely go back here to sell my old car & buy a new car in the future. The salesman seemed very helpful & detail oriented. I loved the service! I've never done but they do rent cars too. read more

One of the best rental car service in Orange County. Highly recommend. Steve is not always there to help you but he's one of the best to assist you. Good people with good service. read more

I leased a vehicle from here about three years ago, and my parents bought one from here a few months back. Their customer service is amazing, and especially Scott, who helped us with leasing and purchasing with both of our vehicles, has been always helpful with any of our questions. When we are busy working, he drives down to our business and takes care of any issues that need to dealt with. I would definitely recommend anyone to use their service, and the cars are really well-priced as well. read more

A belated review: we purchased two new cars through Mr. Suh Woo Jin (aka Jay) in 2014. Very satisfied with the end price for both cars, considering the hours of my life saved from having to haggle with shady dealers. We found Jay to be honest, friendly, and responsive. Nothing but praise. read more

Excellent customer service and great deals! Cant wait to come back for my upgrade! I would like to thank JAY SO for making it happen! You're truly amazing! read more

Was going to review these guys right after I got my car here five months ago but I forgot the name of the dealership. Courtesy of Uber history, I found out the name of this dealership and here I am. Got a good deal for a car that was a bit harder to find since I was looking for a specific year and model. Jay was very professional and made a number of repairs and tune-ups on the car before I picked it up. It was a smooth process and after visiting a number of other dealerships and being conned by one of them, Grand Motors felt like an incredibly honest dealership and I would definitely recommend that others stop by here if they want an honest quote, seamless process, and an affordable but great car. Car's obviously still running without any problems five months later so I'm glad that I got to work with Jay in getting a car at Grand Motors. read more

I have to say that Grand Motors made the whole car buying experience easy. I never felt rushed and never felt forced to buy a car I didn't want. I truly felt like the they wanted me to have the right car for me and not their bottom line. It was a pleasant experience. I'm very excited about my new car (Kia Optima). There will be no buyer's remoarse. If you need a car come here and speak with Jay So. He will take care of you. read more

I had an amazing experience! Jay is incredible. This is the first car I've ever purchased on my own and I couldn't be happier. The car is in GREAT condition and has very low mileage. Jay called me for a different car but by the time I got there it was already sold, so he gave me a deal on the same make/model and it ended up have lower mileage! I recommend this place 100% read more

I visited Grand Motors to take a look at a used Lexus, maybe ES 330, because I lost my 2000 LS400 in an accident. Unfortunately, they didn't have a car I had in mind. The salesperson, Mr. Yi, offered me a few alternatives I might consider. What interested me was a new ES350, which I thought I could not afford. I didn't even know they were selling new cars. Mr. Yi explained why buying that car was a great deal. It was a high option model with a spoiler and the price was more than $3,000 below the MSRP. The interest rate was excellent. As a bonus, Mr. Yi put window shade film on my car on his own expense. Now I know I can buy a new car on a better deal at Grand Motors. read more

My wife and I had been long searching for a nice car for her. We were drawn to this place by a well advertised car online. We were met by a quick talking gentleman who misinformed us stating the car was clean title and so we test drove the car. At the end of the day we purchased the car. Few weeks have passed and the car hasn't turned out to be as great as it was advertised. Also, when we received the pink slip in the mail a few weeks ago, the title is SALVAGED! Honestly, FUCK GRAND MOTORS INC. if you're looking to be deceived and you'd like to waste your money this is the perfect business. Steer clear good people. read more

I bought a 2010 Hyundai Genesis from Grand Motors in December '12, and had an excellent experience with them. Jay, their Internet Sales Manager, advertised the car at a very competitive price, and I took it for a test drive, and loved the car. Jay was exceptionally friendly, direct and honest, and a pleasure to deal with. There were a few signs of wear, scratches on the bumpers and a minor dent I wanted repaired prior to taking the car; on a handshake (and a small deposit) Jay committed to have the work done - in two days. When I returned, the car was beautifully repaired, all the minor stuff was done, and they detailed the car for me perfectly! I would do business with them again, and would recommend friends stop by if they are looking for a good used car. The lot had a nice collection of good looking cars! read more

I called the dealership 30 minutes after they had already closed. Thankfully, Jay picked up the phone. He was very patient with me and was happy to schedule an appointment for the following day. I came late and I had a lot of questions because it was my first car and my first purchase and he was nice enough to walk me through the process and explain everything to me in detail. He made the test drive fairly easy and even hooked it up with a new radio--he didn't even raise the price, he just kept it as is. The posting in cars.com for the car was very honest. The car I bought had scratches, dings, and dents but nothing too bad to fuss about. The car was great! Everything I had expected it to be and more! I even went to take it to my dad's mechanics and they found nothing wrong with it. I'm happy overall with this dealership because they take care of their people and they are honest. Will most definitely be recommending them to my friends. read more

My review is overdue, but since my family and I have purchased two cars from Grand Motors through Jay So, I have been recommending him to anyone shopping for a car. After looking at a few annoying dealers for a Honda CR-V, Grand Motors was a breath of fresh air! We met Jay So, who was very professional and straight-forward. He showed me the Honda right away, provided a CarFax and gave me the price of the car, which matched the price I saw online. Jay has wonderful customer service skills, and is not your typical "slippery" car salesman, which was greatly appreciated after a long week of car shopping. Less than an hour after looking at the Honda CR-V I was driving away with my car, and it's been a great car since that day. Fast forward to a year later. I went back with my mom who was shopping for a Honda Element, and without even knowing what Grand Motors had on the lot, we stopped in on a Saturday. To our surprise, they had a Honda Element on the lot and Jay happened to be there! Again, he provided us with exceptional customer service. My mom was so impressed with the reasonable price of the car and smooth car buying experience. She purchased the Element that day as well, and we both love our cars! Thank you Jay and everyone at Grand Motors for great customer service and two awesome cars. read more

One of the worse car rental experiences of my life. My uncle and his friends came to California on a business trip and rented a car for two days. They drove the car around and everything was good. On the day that they were supposed to turn in the car, they brought it with no problems and payed with a card. However, I looked back into the money transaction and they had charged them for three days of rental instead of two. So I called the place asking for a refund. You would expect them to apologize and quickly refund the money but they just continued to lie and say that no such thing happened, even though I had all the money transactions right in front of me. I had to consistently argue back and they wouldn't give me a refund even when I showed them the money transaction. At one point the worker argued that he was older than me, which made no sense at all. After about an hour he gave the phone to another worker, where the whole process repeated again. Eventually, I got the refund but it was one of my worst experiences with customer service. They have no respect for their customers. It was a complete waste of time and no one should need to go through this. Save your time and money, don't come here. read more

Jay is beyond fantastic! I drove from Beverly Hills to look at a used car I wanted. He drove to MY mechanic with me and back so I could get the car inspected. He went above and beyond to make sure I was happy and got the correct financing. Being in the television business you deal with shady people and it was so refreshing to see Jay spend hours with me to make sure everything went smooth. In addition assured me that he will be there for me down the road. In my opinion Grand Motors is the WWL (world wide leader) in car sales. Thanks fellas for helping me. read more

Jay is a wizard. Due to my poor credit and budget, I was looking into a used car from anyone that would get me approved/financed. After 2 weeks of working with me on variety of options, he handed me the keys to a brand new 2017 GS 350 at the payment I was looking for!! Need I say more? read more

Spent three miserable days throughout Los Angeles and Orange counties looking for a reliable used car with low miles. The dealerships were non-negotiable and pretty much wanted the price of a new car. Finally came across Jay at Grand Auto. I explained my whole ordeal to him and he gave me a great deal on a Toyota Corolla in pristine condition. Not only pleasant, but enjoyable experience. I have told all of my friends at work and church and will definitely come back for my next car. Thank you Jay! read more

Last week I found a 07 Ford Taurus on Grand Motors website, and it looked like the perfect vehicle for my daughters first car. I called Jay, their internet sales head, and made arrangements to fly down from out of state and check it out. Jay was awesome to deal with. He met me at the airport, and had found an issue with the A/C that he got a rush repair on... bottom line, a great business transaction, over 2,000 miles on the car without a problem, and my daughter just got her licence, driving the car, yesterday.. Simply the best car buying experience! If you are tired of dealing with the big dealerships and their games, give Grand Motors a try.. read more

Grand Motors gave me a great experience purchasing my car! My wife has been wanting a Hyundai Sonata for quite some time now, and I was finally able to find a beautiful 2011 for a great price at Grand Motors. Even though I was running late to see the car (they close at 7) Jay (salesman) stayed after hours to work with me. Jay helped in every way possible, more than anyone else would have. He was not pushy and was very honest and upfront with me. The transaction went over very smoothly and Jay went wayyyy over the top to help me get financed with a great rate. I would send anyone who wanted a car to go work with Jay and Grand Motors! I now have very happy wife! Thanks Grand Motors! read more

I just purchased a 2007 Accord from here at an excellent price and I would highly recommend them. The service was extremely professional, curteous and helpful. They had a great selection of Honda and Toyota vehicles and I was able to find exactly the car I was working for. The purchasing process was quick and painless, and I would definitely come here again. read more

No pressure, car in great shape, easy transaction. I would highly recommend this to anyone looking for a car. Thanks Jay! Great.