Great experience, the customer service was so inviting and positive. I felt taken care of when…read moresigning up my membership. Salon is always clean and quick to get checked in. Will be returning!

Super nice and updated beds!! Love this location!!! The employees always know the products and give…read moregreat recommendations!

If I could give zero stars, I would!!…read more I had an extremely disappointing experience with customer service and leadership at Palm Beach Tan, specifically at the Reynoldsburg location. Two different employees that I initially spoke with were kind, professional, and last gentleman was genuinely apologetic. He assured me that the manager, Meghan, would make things right. Unfortunately, that could not have been further from the truth. After requesting a callback, I received no response. It took two days of repeated calls before I was finally able to speak with Meghan. From the start, her approach was dismissive and unprofessional. Rather than addressing the issue or taking accountability, she deflected responsibility by referencing what her manager, Hanna, allegedly said--while completely disregarding the fact that I had been given conflicting and inaccurate information by multiple employees. Meghan's business card identifies her as a General Manager, but based on this interaction, her level of customer service, communication, and problem-solving did not reflect the expectations of that role. When I made a simple request for her to contact Hanna directly and have her return my call, it was treated as though it were unreasonable--which is unacceptable. At no point did I feel heard, valued, or respected as a customer. Effective leadership requires accountability, follow-through, and professionalism--none of which were demonstrated in this situation. I'm waiting on a call back from Hanna. I'm going to reach out to the corporate office as well about my experience. I will update this review if I ever receive the follow-up that was promised.

Ive been going to this location for 2 years now. I've had nothing but a great experience every time…read moreI've been here. The staff is wonderful. Meghan does such a great job and is always so kind and polite. Very professional. I would highly recommend this location. Love everyone!

great place, I've been going for at least a year and it's been great! Staff is friendly and…read moreknowledgeable

Thank you Sara (no H). For going thru all the plans and individual payments options and letting me…read moreknow about the sale on individual tabs today rather than going w bed 1 I opted for #4 because of the sale . Great customer service ! :)

Not to mention she is sooo smoken hot, had me blubbering like a old fool, she's the only reason I…read morewashed and dried a single brand new white T-shirt FR! But I was a nervous wreck talking to her, sweating and shaking like I never have

been pretty happy with the place till today. I never had to use a laundry mat before, but when you…read morehave to. anyway, you need to put on your sight closed holidays. So I look online to see if your open and it says you are. I live in an upstairs apartment drug 4 baskets and a trash bag out get here and it's closed. over the simplest thing, you lost a customer makes me feel you are not dependable so I will go elsewhere from now on. spent like $30 to $40 a week. I know I'm only one person, but add it up a month. so see ya

Handy in the Polaris area. Super friendly and efficient staff. Clean place. The usual pricing…read moreplan, which doesn't work as well for occasional tanners like me, but it's decent enough. No big upsale or lotion push, though once in awhile they will ask.

I have been to this location a few times. I will not be going back. The staff is unacceptably rude…read moreand unkind. "Madi" seemed to be more concerned with her phone and her tattoos than helping clients. The computers crashed so they were unable to accommodate anyone for over 30 minutes. I honestly do not know if it's the lack of Intelligence the staff has or simply poor professesionalism and training, either way this is no way to run a business or treat people. Also, I would have to clean the bed myself before tanning as I have watched the staff "clean" the beds and clearly they don't know how to do that either.

I love tanning at Palm Beach Tan! Those that work there are knowledgeable and kind. Kadie Meddock…read morewas especially helpful showing me how the new red light therapy worked. I recommend you try it out!

I have never stepped foot into a tanning salon before but I decided to go get a spray tan at Palm…read moreBeach & it was definitely a pleasant experience! (: I walked in & told them it was my first time there and I just needed to get a spray tan in one of their booths. They got my name in the system & were very informative with all of the information I needed to know and also, great recommendations for which color I should go with. It was a fair price, $43 with tax. They took me back to the room, had lip balm, towels, nose plugs, wipes, etc. for you to use before/after your spray tan. They add in the color for you and when you're ready you hop in and your spray tan starts! Super easy process, takes about 5 minutes. I am very pleased with my first time there & will be coming back very soon to get more spray tans! The color looks amazing!! I am not a tanning bed girly so I can't give a review on that. But, I can tell they take great care at this location. It was very clean & smelled good in there as well.

I will say that I am satisfied with the resolution. They have refunded my money for the month that…read moreI tried to cancel my membership.

I LOVE this PBT! All the girls are so nice and welcoming! The beds are always super clean as well!read more

1 day a week this location makes more sense for me to go to. Both times I've come here the staff…read morehas not been welcoming and just given an odd mean girl energy. Which is odd, because every other location I have visited the girls have been amazing!

Very disappointed in how i was treated here! I came in here w good intentions and left feeling…read morelike i was dealing w ignorance and slimy business practice. I signed a month to month and after two months i did not want to deal w these people due to the beds being very dirty and being very and extremely difficult to cancel my month to month! They added two more months and all i wanted to do was cancel. Be very aware what you sign when you go here! Corp dont answer phone and ignore messages. Good luck w these slime balls!