Extremely disappointed and robbed by this store. I showed up only to try it out for a month to see if it would work with my busy schedule at this location. I paid cash for the month. The front desk said "I need a card on file as our policy to set you up" I was in a hurry, no big deal, needed to be in and out. I showed up 3-4x during that month, so obviously it didnt work with my schedule. Fast fwd to december I was looking at my CC statements and I was being charged $100+ a month since that month I paid CASH for. I somehow got signed up for autobilling unknowingly and had been charged for 5 months. No big deal, so I called to inform them of the mistake. Bs. bs. run around. phone tag. bs.bs. finally got in contact with the region and all they could offer was store credit. OBVIOUSLY Im not going to use it. No, I want a refund. Good ethical businesses would simply refund the money with a simple "Im sorry" and all done. Right? WRONG. They are completely refusing to return my money. I go all the way to the top and still all they offer is store credit bs. I dont want store credit, I want my money back from your employee making a simple human error, which i can easily forgive. But these F refuse to be ethical. So with all this said, I feel that YOU should know that they are thieves. This company only cares about their bottom line not their customers. I have never in my life dealt with such a crap business. And the tanning beds, although are very sexy looking, suck at tanning. So I say got to Rockstar, or some other tanning salon. Their shady business tactics dont deserve your business. Thanks for reading, I hope you have an awesome day. read more

I regret to share my extremely disappointing experience with Palm Beach Tan, which has left me thoroughly dissatisfied on multiple levels. First and foremost, their lack of store managers at certain locations is appalling. This absence of accountability has resulted in a series of problems and an overall inefficient operation. Even at locations with store managers, their unhelpful and dismissive attitude toward customer concerns left me feeling frustrated and unheard. On top of these service issues, I faced problems with freezing my membership twice, and to my dismay, they charged my credit card without any prior notice or consideration. Their unwillingness to rectify their errors and refusal to provide store credit or refunds only added insult to injury. Moreover, the hygiene standards at some of their locations were shockingly inadequate. The poorly maintained tanning beds raised serious concerns about cleanliness and health safety, completely undermining any trust I had in their establishment. Considering the numerous issues with their customer service, managerial practices, and lack of cleanliness, I cannot, in good conscience, recommend Palm Beach Tan to anyone. read more

I absolutely love tanning here! The staff is beyond amazing and accommodating always! My boyfriend and I are saving up for a house so we unfortunately have to cut out all our membership expenses in order to save up. Palm Beach has a great freeze program which I usually would take advantage of but due to my personal circumstances I had to cancel for the time being. Ali was beyond amazing and so kind and understanding and was able to process my request. I love that she explained options to me yet understood and was not pushy at all. I just want to give a big shout out to Ali though because she is so professional and sweet in helping customers from observing her check in customers to handling phone calls she is such a great asset to this location. Hopefully once I get my finances situated in the next few years I will be joining back again. But if you tan here you know you'll be taken care of, the staff here makes it such and enjoyable place to get your tan on. read more

After not tanning for a while, I decided to revisit Palm Beach Tan to get a good tan before my birthday on May 27th. I came across a $14.95 spray tan membership promotion online and headed to the salon. Unfortunately, my experience was disappointing. When I inquired about a $10 Tan Tuesday deal I overheard, the front desk attendant, Melda, was dismissive, barely acknowledging me and refusing to honor the online offer. She seemed uninterested in explaining the membership details and was both rude and unprofessional throughout. Additionally, she allowed others to jump ahead in line despite me waiting patiently. Due to this poor customer service, I will not be returning to this location and would recommend others to reconsider as well. read more

Coming here has by far been one of the best decisions I've ever made! I was looking on yelp for a reliable place to get nice color before my vacation next month. The first thing that I had noticed is that the staff is so friendly and they truly care about your health. On top of that I was shocked at how clean the salon is kept and really look forward to seeing how my tan comes out! I would 100% recommend this tanning salon to anyone looking for safe and fast color. The choice between bed and spray is amazing, but there being a package for both came in extremely handy since I wanted instant color. I will definitely be telling everyone about this place!! read more

Just moved to the area and looking for a new tanning salon. I've been using tanning beds my whole life, but in moderation and don't like to sign up for memberships, and prefer 5 or 10 session packages. I also requested a first time customer price to try out their lower level bed. Kayla said it would cost $25, no special price for new customers and that it would be much cheaper to sign up for a membership with pressure to up sell me into something I didn't want. Terrible customer service; too bad because I'm a very loyal customer once I find a reputable place I like. read more

Great experience at this location, I had a not so great experience at the MacArthur location earlier this week. I went to spray tan there and received a splotchy and uneven tan, when I asked to be resprayed the girl gave me such an attitude and was so disrespectful I almost cancelled my membership there. I found out I could go to other locations so I tried out the Jamboree location and omg it was like night and day. They were so helpful there and fixed my spray tan. Such great customer service from this location, especially the manager Kimberly. read more

I recently visited Palm Beach Tan in Tustin on Jamboree and was thoroughly impressed by the exceptional service and inviting atmosphere. The staff was not only friendly but also highly knowledgeable, providing personalized recommendations that made me feel valued and well-cared for. The salon's equipment was impeccably clean and well-maintained. Overall, this location offers a comprehensive tanning experience that combines excellent service and a welcoming vibe. I highly recommend it to anyone seeking a superior tanning salon experience. - JS read more

Came here in search of a new tanning salon. I am new to area. I was helped by Ann (I think that is how you spell it) and she got me on the best membership. She knows what shes talking about. I enjoyed seeing instant color since that seemed to never happen at the place I was going to before. Have yet to check out other locations. Ann with her professionalism really impressed me. Definitely a tanning expert. If all the employees are like this, then I will be staying with Palm Beach for a very long time. Highly recommend. read more

This place is filled with immature, lying ass little teenie boppers incapable of having adult conversations. They initiate conversations of a personal nature, and after engaging they claim to feel uncomfortable. Then lying ass, vile, despicable "Managers," who are actually LOSERS who can't get or can't get a real career, lie and defame. Anna is a disgrace, as are most of these disgusting animals that work there. Stay away. Moreover, they took six weeks to change one bulb. Total losers. Go elsewhere. read more

this salon is one of my favorites. i've been to two palm beach tans and they both are amazing. ashley is one of the best managers i have ever met. she really cares about her job, and treats every customer like they are important. she knows everything about the salon and it wouldnt be as amazing as it is with her. lately shes been working really hard and has been very busy. i think she should have more help with her when she works but other than that, love this salon and ashley! read more

Went in with ten minutes before closing. I wasn't turned away. I actually got amazing service and intrstuctions from Daniel J. He was able to sign me up and was so understanding. I left 10 minutes after closing. To have an employee go above and beyond is going to make me a permanent client. Thank you Daniel! I hope you were able to enjoy your holiday evening after closing. Thank you Palm Beach Tan. I look forward to using your facilities and getting an amazing Tan. read more

Came into Palm Beach Tan because I'm going on vacation soon and wanted to get a little bit of a base tan before I go. The girls were so knowledgeable about all the beds they have and even helped me find the perfect lotion to protect my skin while in the beds. The lotion even smells amazing and I've already seen results! I thought I would just be tanning before I left for my vacation but I will definitely be coming back to Palm Beach Tan even after my vacation! read more

Every time I come in to tan I am never disappointed by the helpful staff. They gave me a great tour of the salon and I really appreciate the time they took to be sure that I understood how everything works! I noticed that they are very friendly with everyone and really get to know their customers and what they need. Since palm beach tan has been so helpful and amazing, I am going to be definitely bringing my friends in to get spray tans done with me! read more

I absolutely LOVE this place. I came in to get a tan for a wedding I was in. Ali the manager was so helpful and sweet. She recommended I do a bed and then a Spray tan. I have to say, It was the most amazing spray tan I've ever had. She helped me pick out the right color for my skin tone. It was better than I imagined it would turn out. The salon was very clean and well kept. I would defiantly recommend this place. Looking forward to my next visit! read more

After a complete rip off and let down from another tanning place i decided to come here because my pale skin needed some help. im so glad i did because as soon as i walked in the environment was completely different. the girls here are so friendly and will give you the best advice so you get ur moneys worth. also there are so many different locations but this one by far is my favorite. thanks ladies for giving a gal a much needed tan! read more

I love this location, the customer service is amazing. The salon is always clean and well taken care of. The women that work there are kind and truly care about your skin. They always have good deals, I always have discounts on amazing products. Got there black bronze diamond Lotion and I love it! The color I'm getting is so amazing. I'm so happy with this location! Great tanning; great people! read more

The girls are so great at this salon, very sweet and very attentive. There is usually a wait but it's never unusual for a tanning salon, plus I feel like when I go in, it's like I'm catching up with old friends. I always recommend palm beach tan to my friends and family for this very reason. Kim is my favorite, she's so knowledgeable about how to make your tan look beautiful and last forever! read more

This girl Alexandria says she's the owner, and she told me that if I paid $50 cash "quietly", that i'd save a lot of money every month. When i said that it didn't seem right and that I preferred to get a receipt, she got very snotty with me and ignored me and started chit chatting on the phone while I stood there. I don't understand why I needed to pay cash?? What's with the TUDE?? read more