Only gave one star because you can not give zero. Been to the High Springs office on 441 several times since Dec 2025. Three weeks ago my blood pressure meds were about to run out and my last doctor had retired so I needed a new prescription. Palms like others uses a portal to communicate. So I went on the portal and wrote a detailed message about how my meds were running out and asked what did I need to do to get a new prescription-did I need blood work, did I need an office visit? Nothing, no reply. So 3 days later I start calling the office at 11:30 am. Had to leave a VM. Left a detailed VM and no one called me back until 4:50 pm office closes at 5 pm. Nurse that called me back starts with "Well I see you have not been in since Dec 2025, I said NO I have been there at least 4 times in 2026. When I told her what I needed she said "oh you need to talk to scheduling-click-transfers me to scheduling that said the same thing, "well you have not been here since Dec 2025" I said NO. She asked what kind of appointment I needed and I told her I did not know that the nurse transferred me without discussing anything, she said well I need to know that. It was now after 5 pm and the office was close. Instead of leaving another VM and waiting 8 hours for an answer the next morning I had to drive to the office (because they can't seem to respond to the high dollar portal they have set up) an told the office manager all of this, she made me an appointment 2 wks out for a physical which I am guessing included blood work. Today after answering at least FOUR text messages starting a week ago reminding me to show up at 8:30 for my appointment today I go to the office arriving at 8:02 for my 8:20 appointment. After sitting in the exam room from 8:20 until 9 AM I left a written note and got up and left. As I was walking out the hall to leave the PA called out to me and I told her I just sat in there for FORTY MINUTES waiting on her and was now leaving as it appears my time is NOT as valuable as her time. Going to my insurance company today to find another primary care doctor. This is at least the second time they never check the messages I send them thru the portal. read more

My wife and I both go to High Springs. Really happy with Dr. Burkett and her care. Concerned about poor response and appoint. My wife has been trying to make an appoint. for months. Told she had to wait till closer to the time. By then it was too late. Fully booked for months out. She needs her medication. Has called and left messages with no luck. read more

Melissa Brewer is just amazing. She is more than a nurse and going to school also to become a Nurse Practitioner. If she could just take the test to become one without going thru the schooling, she would ace it and be my PN now!! She helps the appointments run smoothly. She is great. read more

Staff is incredibly kind and understanding. The wait is never longer than a few minutes, and they're good at communicating how they intend to help you, and what you need to do. read more

RUN FOR YOUR LIFE! You will not be able to do anything but make an appointment and get seen... after loooong holds. I worked as a medical assistant for many years and cannot imagine the reason why this office is such a disaster. You wont be able to reach anyone over the phone, get any answers or results or anything else. If you need something you will have to show up and wait for a long time, up to several hours to leave a message that may be responded eventually if ever. Phone messages, portal messages do not get seen. It is the strangest thing. What I have experienced in this place is beyond unbelievable, it almost feels like a prank. Unless you are forced to go there, have no job and nowhere to be, run for your life. Inconsiderate is an understatement. Weird thing is that the people who work there are not bad, theyre nice... but thats all you will get. Nice people who are unable to help you. Its really mind blowing. Dr Burket is pretty good, not a hypochondriac or pill pusher. Sad she has to work in a place like that full of irresponsible, inconsiderate people/system. read more

Palms Medical Group is spread out quite a bit - but they maintain a good quality of profession care from the minute you walk-in the door . Office experience is provided well suited with kindness and gently hands . read more

They refer you out & it's up to you to get records to them from where they sent you. Takes over a month to get a f/u appointment with the same DR instead of the PA. The PA I saw was pompous & had a superiority complex. Advised something simple to me when I actually needed a cancer specialist based on blood work that was entirely obvious. I was in distress & she overlooked it!! Nurses are so rushed they do not care about you at all. your just asign to this location. The doctor I saw seemed disheveled in appearance as though unkempt. Be very weary going to this location. You HAVE no choice but to be your own advocate & fight for results here. Go to another location like Trenton or avoid PMG entirely!!! Front staff is amazing however. they are the reason I gave stars instead of ! (I hate to have to leave a review like this but it's the only way to get word out for this horrible office) read more