Service is security alarm, the quality is as expected and the service is good. I recommend.read more

In August 2025, I notified ADT that I was moving from where I was receiving services at my home in…read moreSacramento, CA. At that time, in order to cancel my service, I would have to pay a $250 cancellation fee but I only owed $141 on my equipment - I told the representative I would just continue to pay my monthly fee until the equipment was paid off but that we would not be taking ADT services with us to Colorado. In April 2026, I received a bill for $153.68 which was for 4 months of ADT service. I spoke with rep and told them I was very frustrated because I am being billed for services that I am not using. I told them I had moved to a different state, the equipment was paid off and yet, I am still being billed for services that I am not utilizing. I paid the $153.68 to avoid continued relentless phone calls from ADT. I received NO LESS than 8 calls per day from various phone numbers that were not affiliated with ADT. They were all random numbers from several area codes as well. On that phone call in April 2026, I paid the $153.58 and told them I was not using the services and to close the account. I thought that was the end of it. I recently received stmt dated 5/19/26 indicating I owe $38.42 - it's now $76.84. I called and spoke to 2 representatives and one of them apologized for the misunderstanding on ADT's end. He also stated that I would still be required to pay the $76.84. I responded with a question: why am I being billed for services that I am not receiving? The representative was silent for about 10 seconds and then stated that PER POLICY - if a customer does not explicitly state they want to cancel their policy, they will continue to be billed for services. I responded that I spoke with representatives in August 2025 and then again in April 2026 and that we were not using services and they were no longer needed. I told the rep I am not paying for services I am not receiving and I notified them multiple times I am not using their services due to moving to a different state. I am seeking ADT to eliminate the balance owed as I am paying for services that I am not receiving and they were notified multiple times that I no longer were using their services. I did file a grievance with Better Business Bureau today as well. I just called ADT to verify that they had - in fact - cancelled my service and they told me it had not been done so I ensured it was cancelled AGAIN. And now they are telling me that there is a cancellation fee of $109 and that I still owe the equipment charge of $45 which is the first I am hearing of this. This is my 2nd time as an ADT customer and I will not use them again nor will I recommend them. They are trying to make me pay for services that I have not used since last year. Very unethical.

I have been using R&N Technical for over a decade, and I cannot recommend Ray highly enough. Over…read morethe years, he has completed three major projects for me, and every single one has been flawless. Project 1 (2013): Ray installed in-wall surround sound speakers, converted my old phone jacks into Ethernet jacks, and set up my home LAN. Everything worked absolutely perfectly for the entire 12 years I lived in that home. Project 2: He did a complete overhaul of my living room surround sound setup. Ray recommended the perfect on-wall speakers for the space, installed them flawlessly, and calibrated the system to perfection. Project 3: Most recently, he installed 6 in-wall Dolby Atmos speakers in my dedicated theater room. The audio environment he created is incredible. Every single installation has been incredibly clean, professional, and well-communicated. Ray is super friendly, highly knowledgeable, courteous, and a true master of his craft. His work is worth every single penny. If you want the job done right the first time by someone you can trust, look no further than R&N Technical!

Ray is the man! We just moved to the area and needed help with our AV setup. To find someone, I did…read moreAI deep research and then requested quotes from the top-rated AV companies in the area. Ray was by far the most responsive and easily won on price and value. We set up an appointment, and he arrived promptly, was extremely courteous and knowledgeable. He got everything working perfectly, including mounting the TV, setting up the soundbar, speakers and surround sound, and hiding the cables. He even did precision centering and leveling so everything was perfectly straight, which, if you are like my wife, is important because anything even slightly off center or tilted is distracting. He also went above and beyond to help with another issue totally unrelated to the AV setup. It's hard to find good, competent people you can trust, but for home electronic needs moving forward, Ray is our guy.

We needed our Tv mounted very short notice! He came within 48 hours from when I first requested his…read moreservices. He was quick, efficient and on time! I recommend his services, especially if you live on base.

Kelon is a very reliable, diligent worker who makes sure the job gets done right the first time. He…read morewas very prompt, showing up on-time and on short notice. He's also very professional yet very friendly at the same time. I would 100% use his services again!

I recently bought a Meze 109 Pro from Listen Up's website and wanted to take advantage of 0%…read morefinancing through a method that isn't offered in store. Because of that, I selected "local delivery" with the intention of calling first thing in the morning to see if I could pick it up instead. Nathan was able to make that happen, even after I had been told via email by someone else that it wasn't possible - so I really appreciate that! Even though we had to wait a bit in store while he was helping another customer, I genuinely respected how he gave them his full attention without rushing or getting distracted. When it was our turn, he was incredibly friendly and helpful, and took the time to share what he personally liked about each of the headphones we were trying out for fun. If I need anything audio related in the future, I'll definitely be coming back - and I wouldn't hesitate to recommend this place to others.

I came in for parts for a speaker, and while they didn't have what I needed, they were friendly and…read moregave me the phone number for someone from Vandersteen who could help me. They were really friendly, and I didn't get the snob vibe I got from their Denver location (years ago). Great customer service IMO, so 5/5.

So our history goes way back to when we first bought our smart home in December 2017. We were…read morereferred to him by our builder that told us this who you call to setup your smart house (ipad, interface with WiFi, lighting and security interfaces etc.) so to be clear, we write his company a check for our alarm service and he troubleshoots issues with the smart house apps interfacing with our phones or the internet etc. So we called to get him out to setup the alarm and that took longer than it should have. We also ordered some More smart lights and smart speakers for the house and those installs took forever. Then after that was done we realized that the security camera component just shows real time camera feed, it doesn't record or allow you to go back and review any footage. So we called him (several times) and when he finally called back he said we needed to buy a special dvr to record footage instead of just view it. He gave us a quote for $645 for what was called the legrand nvr, said we wouldn't be able to record footage without it. Being concerned about our safety, we decided to purchase this external camera recording system. He sent an employee out to set it up, who did so and just left my husband instructions on how to access it. That was in April 2019 (I just paid my annual security alarm check to peak Audo visual one month before in March). After four months of trying the lengthy instructions and leaving no less than 5 voicemails with peak Audio visual- I decided to reach out to the builder and ask who they now recommend. They had nothing good To say about peak audio visual and that because of that they switched companies for their smart home interface installs. They recommended me to another local electric company in town, who came out right away. They were not able to access the system at all and said that the system was actually extremely antiquated and the company (legrand) no longer makes or supports this product. They gave me a 700$ quote to replace this non-functioning system so I just put it off for a while. Then March 2020 rolls around and it times for my annual alarm check to be paid and I get a statement for it from peak audio cisSo I call and leave a message stating that I won't pay my check until someone comes to fix my equipment- I get a call back right away from the owner Stefan. He comes out next week and basically just nonchalantly says that he can't get the legrand system to work and that he doesn't know why but he's going to have to come back a separate day with - legrand rep. That was April- he never came back or called back. I left him multiple messages asking him to take back his equipment and refund me and make this right. He just straight ghosted me. Not a good business man or person. Don't ever use this company for any of Your service needs.

We bought a home that they installed the audio, and security system in. So we had them take…read moreeverything over and use them as our primary provider including monthly service for our system. After a few years some stuff went bad or just didn't function properly. We called them, a tech came out and looked at the system and told us we needed a new doorbell, and a new Nuvo board. The tech took the Nuvo board and asked to have the owner schedule the return for the install of the new doorbell, and Nuvo. After 3 months of multiple calls and messages we have received no calls back or info on anyone to fix our system. We still can not use our intercom system due to the way the tech left it from his original appointment in Dec of 2020.

We set up our Nest ourselves a few months ago, and our heating wasn't working. Carlos gave us a…read morevery competitive estimate to diagnose and rewire it. He came and set it up today and explained everything to us as he was fixing it. He was friendly, worked quickly, and there were no surprise fees or extra charges. Great job, done quickly. Highly recommend!

From the owner: Complete Home Automation systems, Lighting Designs and Control, Automated Shades and Blinds,…read moreDistributed Audio and Video Systems for Home and Business, Home Theater Rooms,CCTV Camera Systems, Security System, Complete Network Solution for Home and Office