Okay for a quick one-night stay, but I'd choose another hotel for a longer stay…read more
We booked this hotel using 35K Bonvoy points for a one-king-bedroom suite with a kitchenette and complimentary breakfast. We originally booked because the photos on the Bonvoy app made it look like the pool was on the rooftop, which was a big reason we chose this hotel. Unfortunately, that wasn't what we expected once we arrived.
We also asked about upgrading to a two-bedroom suite when we checked in, but they didn't offer it to us even though we later saw that one was available. We mentioned that we were celebrating a birthday, but unfortunately there wasn't much the hotel could do.
A few things to know before booking:
* Ice: There is only an ice machine in the lobby. If you're staying on the 5th floor, you have to go back downstairs for ice.
* Rooms/common areas: The carpets are pretty old and dingy and could definitely use an upgrade. There was also a noticeable old/smoky smell in the hallway.
* Pool/whirlpool: The pool area is nothing particularly special, but we were lucky enough to basically have it to ourselves because the weather was cloudy, humid, and lightly sprinkling. We specifically booked this hotel so the kids could use the pool and we could use the whirlpool, so at least we got to enjoy it. I wouldn't choose this hotel specifically for the pool, though.
* Breakfast: The breakfast was probably my biggest disappointment. There were quite a few gnats flying around the food and even around the tables while we were eating. The selection was on the smaller/basic side, but we did eat our fill since it was complimentary. I just wish there had been a little more attention to the gnats, as they took away from the overall breakfast experience.
There are some definite positives about the location. There are a lot of restaurants within walking distance, so you have plenty of choices without having to drive. We took a nice walk last night across the bridge, caught the sunset, and had a view of the Queen Mary. We ended up choosing Chili's, but there were plenty of other options nearby, including Yard House, Hooters, Bubba Gump, and more. That was actually one of the nicer parts of our stay.
Another positive was that, because of our status, they gave us a 4 PM late checkout, which was greatly appreciated since the regular checkout is noon.
The location is also convenient for the Aquarium of the Pacific and for people catching a cruise near the Queen Mary. Because of that, I can understand why someone might choose this hotel for a quick overnight stay.
Overall: If you need a convenient place to stay for one night or less, especially for the aquarium or a cruise, it may be perfectly fine. The location is convenient, there are lots of restaurants nearby, and we were able to make the most of our stay. But if you have a choice and are looking for a nicer hotel with better amenities, atmosphere, or breakfast, I would recommend considering an alternative hotel for a longer stay.