This is a great clinic. The doctor actually sees you at your appointment time. That's just not…read moresomething I'm used to. I showed up, gave my insurance to the front desk, sat down, and was called at almost the exact minute of my scheduled appointment! The doctor was very attentive and friendly though I believe she's no longer with the clinic. This will be the family practice that my family and I will be using while we live here!

A total waste of my time. Before my ass even hit the seat in the room, he was talking about how he…read morewasn't going to be treating me until I got X-rays, my shoulders are sloped, etc. I explained that I was simply here for the occasional adjustment, as sometimes my back got tense from working at a desk all day long, but he had other plans. I've gone to a chiropractor approximately once a month for the better part of a decade and not once has anyone ever suggested me getting X-rays or that there might be something wrong with my neck/spine. This guy is clearly looking to squeeze as much out of your insurance as possible.

Riverside was bought up by the Optum group, and centralized the call center for reservations made…read moreit tough to get through and schedule, like Philip said. It's easier to walk in and talk to the staff at the front desk. Dr. Ben still here (and Dr. Parikh, too, I think) and they have a rotating staffer drawing blood either in Clinton St or here depending on the day.

Riverside Medical Group was consumed by this corporation and healthcare is now unavailable. From…read moremaking an appointment to trying to call this place, it's become nigh on impossible. When you are lucky enough to win the lottery of appointments, the follow up care is abysmal. Having to chase the medical teams to provide results of tests over the course of weeks, request prescriptions are sent to the pharmacy you confirmed the address at your appointment (but they somehow manage to send it to the wrong pharmacy. Twice. The incompetence is astounding. P.s. The phone number is unavailable and the number on Google Maps is for a private resident and has been incorrect since 2012. Seek help somewhere else. Avoid Optum.

TLDR: great care by Dr.Karnik Patel but terrible billing office that is still billing me…read moreincorrectly after 4 months of service after confirming the practice was in network and covered by insurance. The two stars is for the truly amazing care that Dr.Patel offers at this practice. After being highly recommended I scheduled an apt 4 months in advance to switch my PCP. The appointment was efficient and covered all of my many needs. I also got blood work in-house and then was sent on my way. Shortly after I was billed over $400 for my visit as the service was considered not covered by my insurance. Note: I had called and cleared the dr by insurance prior to my visit. After calling my insurance they said they would work with the Hackensack to adjust, after a few months it was adjusted again but still over $200. I repeated the process again it was $152. My insurance is still confirming that this should be covered as it is my annual well visit by a PCP. I am still receiving bills however when I sign into mychart there is zero balance, yet on Hackensack billing portal there is the $152 balance. When I call Hackensack billing they also say I have no balance, yet they are still mailing me bills for all difference amounts ($15.45, and $152). It has now been over 4 months and I still cannot get the insurance and Hackensack group to align and am unfortunately never going to be able to see Dr.Patel again due to these struggles.

Dr. Demarco is absolutely amazing. Great doctor, bedside manner and overall really helpful. I'm…read moregiving this office 2 stars because of the incompetence that is the front desk. 1- They say their office hours are from 8:00AM - 4:00PM and are closed 1:00PM - 2:00PM for lunch. I had an urgent situation and called for an hour starting at 8:00AM. Someone did not answer until 9:30AM. They said they would call me back and hours went by. I called again at 2:00PM because their machine says out from 1-2 for lunch. It is now 3:00 and their office is "still closed." I suppose since they close at 4:00, I will not be getting my call back today. 2- They only accept cash (sketchy and terribly inconvenient considering its 2016). Oh, and fax only as well. 3- Some of the women at the front desk are nice but others are completely rude. 4- Every time I have ever gone to see the doctor, I arrive 15 minutes early. I wind up getting seen an hour or so after that. Again, not the doctors fault, but the people at the front desk. Unfortunately I will have to switch doctors because this just isn't working for me.

If you're looking for the worst and most rude staff you'll ever encounter, go to this office. I am…read morein disbelief of the way the staff treated me and refused to help me refill my medicine because I told them to call my pharmacy instead of faxing them as it has been over a week of me calling and trying to get my refill to the pharmacy. Her response to me was "you don't tell me what to do". What?! That's the response I got when I asked they call instead of faxing the pharmacy. They even hung up on me and when my daughter called, they picked up and hung up immediately twice. They must have caller id and saw the same last name because they would not take our calls anymore. I'm now sick with no meds and will have to go to another dr for my refill as it's Not a medicine you just stop taking. RUDE AND UNCARING STAFF!!! Just unbelievable during Christmas week too!!!!

I have high expectations for my primary care physicians - including those with two 5-star reviews…read moreon Yelp. Dr. Matienzo is a friendly Cuban doctor but there are a few shortcomings which I think I should share: -His office is located in the bottom of the building all the way to the right upon entrance. It's very confusing to navigate there since there's no directory and majority of the doors in the basement don't have suite numbers or names. I noticed the wall said "Wet Paint" so maybe this is temporary but it took me a while to guess where he was exactly. -Staff do not have a friendly disposition. Expect a "here, fill out these forms" attitude. -The waiting area has a few chairs and a generic TV playing day-time television show. There are a few magazines but nothing to really to entertain a 20-something adult. I grew bored since my appointment was at 11AM and I didn't see the doctor until 11:35PM. -I requested a physical/check-up since it was my first time with the doctor and I haven't had a check-up in over 2 years. Out of the very routine exam procedures, the only thing reported back to me was my weight and that I have large tonsils. The doctor even recommended I take an EKG right in his office - but I didn't receive any results. I need to get blood work done in his laboratory next door and he said he'd communicate the results in 2 weeks, my hope is that he'll communicate all that information then. My prior physician in DC was a bit more organized and well-versed in patient care - with very friendly and proficient staff. He may have set the bar too high...

When searching for a local neurologist, I found this location and attempted to call to make a…read morereservation. In just a few minutes I immediately got a sense of the kind of experience to expect with this office: After waiting on call hold for about 5 minutes, someone picked up the line and immediately hung up! In astonishment, I proceeded to check the online reviews for this office, and low and behold, just about every review was 2 stars or lower with complaints about poor customer service, poor appointment management, and poor experiences with the staff. So, I'm taking this initial experience as a warning and confirmation of these poor reviews and looking for a different provider. Nothing is more precious than your health and your time. Doctors aren't paid pennies. So, if they can't at least get their reception in order to provide patients with good service, then they aren't worth the business!

Be careful With this facility! The billing department is a…read moremess and they will send you to collections.I received a letter from a debt collector of an amount I owe. This was never informed to My end. No email or call or any letters stating overdue. I called my insurance and they provided a breakdown. They failed to contact me. I am now trying to dispute with a debt collector and hope this facility takes responsibility of their incorrect actions.

Terrible, talk about mistreatment!!!!…read more Don't understand how people can treat you clime they are better than you! I guess I shouldn't be Surprised!

These negative reviews of Dr T are hurtful. He has been treating me for over 15 years. He has…read moregiven me his cell phone number when i was so sick and needed a doctor. Him and his wife are WONDERFUL and nurturing people and i will be forever grateful for his loving and caring help through the years. You'd be so lucky to have him treat you.

DO NOT GO HERE Went…read morehere for a few months. After more than 6 appointments, these guys are always AT LEAST 30 minutes late for EVERY appointment. Twice I had to wait well over an hour. Doesn't mater day or time. Never once even CLOSE to on-time. - They say they're behind because they take walk-in urgent patients and that gets them behind. I call BS. After being in the waiting-room for many hours waiting for appointments I never once saw somebody 'urgent' come in and take precedence. - They say they're so behind because it's only 2 doctors. I call BS. Doesn't matter how many doctors there are if you schedule your patients professionally. - They say they can't be bothered to let patients know that they're running behind? I call BS. They have two people behind the desk. Here's a basic courtesy tip: if you're going to be more than 15 minutes late to an appointment, let that person know! They also charged my insurance like $300 for a 15 minute consult to get a prescription renewed. Billed as a full visit. My first he insisted on tests that were irrelevant and he got super rude when I questioned whether they were necessary. Should have left right there are filed a complaint. Doctor was rude and dismissive. Clearly only cared about the billed visit. Staff seemed fine. Good thing there's competition in the area.

Please, do yourself a favor and find a better doctor. Disclaimer, I am a physician myself. I went…read moreto see Dr. Pollak and was surprised at his lack of attention to detail and poor medical knowledge. I complained of shoulder pain, and he told me he can't do anything about it without even looking at me or doing a physical exam. He rushed through the appointment, did not ask any of the questions he was supposed to (for instance, he didn't even bother getting a full medical history from me) and was entirely unhelpful. I left the appointment without any answers and had to immediately go back and search for a new doctor. If I learned anything in medical school, it's that this is not the care you deserve from your doctor. I recommend you try another doctor.

I wouldn't recommend went there for my daughter to take a blood test today and knowing that the…read morephlebotomist was leaving at four I made an appointment for 330 and it was 4:05 .. still waiting in the room now seen by the doctor the phlebotomist left and they wanted me to come the next day.. I even showed up early around 320 and I even I even reminded the assistant at 10 to 4 that I was there for blood test and she assured me that the phlebotomist was gonna wait but didn't happen. So I walked out .. They should've rescheduled it better if they knew the doctor wasn't able to see me before the phlebotomist left

We really love our doctors here, but the location is now not open on Saturdays...meaning we end up…read moreat 1111 Hudson or another location. It's good that they have more locations, but if staffing? or another issue is to blame for not opening on weekends, and you need more of those times, go to a different location.

Dr. Fox is the BEST! Seriously, I don't even go to her anymore (seriously reconsidering paying the…read moreOne Medical yearly fee just to see her though) but she is just the bees knees. The cool thing about her, besides her awesome bedside manner is that she knows her stuff and she's not afraid to give you holistic alternatives in place of popping a pill. In my eyes looking at medicine from all angels and giving people individual care makes a great doc and she is one! Wait did I mention that she is super dope?

I had been with One Medical for almost two years at their Midtown location (and had absolutely no…read moredesire to renew my membership for the third year) before meeting Allison Fox, MD by accident. Well, we all know there are no accidents, right? While the other physicians I came across with at various One Medical locations didn't do much for me, Dr Fox turned out to be the most caring and compassionate physician I have ever met. Not only does she seem to genuinely care and listen (those qualities are so rare today!), but also follows through every issue I might have. Also, she's never hesitant to discuss more than one issue during a visit if time allows and seems to follow a holistic approach. (Again, this is such a rarity today!) She's always within reach and answers to her emails in a timely maner. If she's away from the office, she's sure to refer me to one of the other physicians at the 14th Street location who also have been wonderful. I am so glad I found her and yes, I renewed my membership for the third year. (As for the office: it's convenient, modern and aesthetically pleasing, but most importantly the appointments ALWAYS start on time. The staff are courteous and very helpful.) Definitely recommend.

My husband is a patient of Dr Kozel. He has nothing but good things to say about him. He has seen…read morethe Dr on many occasions in the last two months and each experience has been great. He takes his time and listen to what the issues are. The staff there is excellent also !