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    Pamela K McClain, DDS

    5.0 (1 review)

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    8 years ago

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    Aurora Family Dentistry - Dr. Landon Blatter

    Aurora Family Dentistry

    4.4(22 reviews)
    3.4 mi

    I had a mixed experience with Aurora Family Dentistry. The dentists, hygienists, and clinical staff…read morewere professional, thorough, and took good care of me. My issue is entirely with the front office and billing process. At my first appointment, the office couldn't verify my dental insurance because they were using the wrong insurance portal. I ended up spending a significant portion of my appointment on the phone with United Concordia, walking the office staff through how to verify my coverage. Because of the delay, they only had time to complete the exam, and I had to schedule a second appointment for my cleaning. Later, I received another call saying my referral only covered a limited exam, but they had scheduled and performed a comprehensive exam instead. I provided my referral before the appointment and again when I checked in. If the referral didn't authorize the services they planned to perform, that should have been identified before my appointment, not after the services were completed. Now I'm being told I may be responsible for charges if the referral isn't updated, even though this was something the office could have addressed beforehand. To make matters more frustrating, I contacted United Concordia and learned they hadn't even submitted the claim yet, despite telling me there could be issues with coverage. When I asked to speak with an office manager to resolve my concerns, I was told they don't have one. The clinical care was excellent, which is why I'm not giving one star. However, the front office's handling of insurance, referrals, and billing created unnecessary stress and multiple extra phone calls. I hope they improve their administrative processes because the providers themselves deserve a much better support team.

    At my first visit here I was told I needed a two-part gingivitis treatment and 4 cavities filled,…read moredespite my X-rays being normal. I was skeptical of this idea after doing some research online, so I sought out a second opinion and was told I needed zero fillings by the second dentist. Aurora family dentistry has a very nice atmosphere and even ask about your "values" and fears before getting started--I feel strongly this all just to butter you up to talk you into over-treatment. I will not be returning.

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    Aurora Family Dentistry - Dr. Kyle Ricks

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    Aurora Family Dentistry - Dr. Landon Blatter

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    Dr. Kyle Ricks

    Pamela K McClain, DDS - periodontists - Updated September 2026

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