I went to HearUSA to address my hearing loss and explore hearing aid options. While the staff were…read morepolite, the overall experience felt somewhat transactional. I was given a lot of information about the technology all at once, which was overwhelming, and I didn't feel like my specific type of hearing loss was fully considered during the recommendation process. I initially expressed interest in in-ear hearing aids and they were recommended to me, but after trying them I still couldn't hear softer sounds clearly. It made me feel like the type of hearing loss I have wasn't fully taken into account when guiding me toward that option. I was also surprised that no follow-up appointment was scheduled to help adjust the hearing aids or check how they were working. That kind of support seems important when getting used to new devices. In the end, I returned the devices and ended up going to Costco instead. I hope the process is more supportive and personalized for older patients who may need more guidance and ongoing adjustments.

Great service. Great people. Kind and knowledgeable about hearing aids . I've been with them along…read moretime, and I've always been pleased.

Met with Dr. Dekriek. Not only he was very friendly, but also a knowledgeable specialist who cares…read moregenuinely about his patients. Thank you!

Only Rating a 5 because I can't rate it a 10. Came with Dr. DeKriek for a hearing test but with…read morethe test had a very special criteria and Dr. Dekriek didn't say no to me even though it was something very new to him. He figured it out and continued to help me and was very detailed with the explanation for everything making it very easy to understand. His customer service is the best I've experienced so far and will definitely be coming back if needed no questions asked. You won't regret coming here at all

Took my father in law for a hearing evaluation. Very professional care and Monica Jaime was great…read more Speaks Spanish and had an excellent manner of interacting and addressing questions and concerns. Would definitely recommend.

Expertise! Caring! Clean surroundings ! Knowledge and professionalism! I met the most caring,…read moreknowledgeable, kindest hearing expert at Whittier hearing center. I am a healthcare professional of 41 years so I know what I'm talking about. Jessica Paz is the best person I've ever encountered to guide me through a new process. She's so confident, and at every single step made sure I was comfortable and knew what was going on. She was attentive to every single thing! When I met Jessica this was all new to me. She cared about my comfort, I had very little knowledge, she explained everything in a way I could understand. And I'm an old senior so I need a little extra encouragement and teaching. She even wrote things down for me, very reassuring! If you need to get your hearing checked, or equipment to do with hearing, Jessica Paz is your expert!

This shop would never be my first choice for hearing care…read more As a Kaiser member this is where they contract to. A bit disappointing. This place has no manager present. The receptionist and technician are not always there. Their hours are weird. They close at lunch which may be the only time some patients can come. The place needs a top to bottom scrub and reorganize. They do not take walk in patients. If you have an issue and need to see the tech or audiologist you might wait and must have an appointment. I would say that the care I received was ok. A bit rushed. I was not given any real choice when choosing HA's I understand holding me to a certain level or price point but I do not understand limiting choice among brands. The whole thing feels obfuscated. It is an opaque process. No photos. Sorry

Steve was great! Fitted my Mother for hearing AIDS. Did a good job! I definitely recommend.read more

Anything to do with hearing, this is where you want to be! Great people, expertise, they are high…read morequality and make you feel valued. Never been treated better anywhere. Thank you so much!

Oh my!!! What a find!!! Three years ago I had my ears…read moretested at a West Covina facility and was totally turned OFF. Today I discovered Connect Hearing in Whittier. This is a Professional Business of the First Order. The building and the office were Immaculate. Jonas was my Audiologist. He was a delight to work with. I told him what I wanted, knowing it was not what is normally prescribed by Audiologists. He met my requests with No High Pressure to purchase a more expensive unit. If you enjoy working with First Class Professional Businesses, this is your kind of place. I highly recommend Connect Hearing in Whittier.

Dr.Thakkar was very kind to both my parents. He took his time to really explain things and was very…read morepatient. You can tell he knows his stuff. Very empathetic as well. He really took his time and really went over everything. He was also kind enough to provide many options to care for their needs. If you're looking for an audiologist, book him for sure!

I booked an appointment online for my mom and had to take time off work to bring her. When we…read morearrived, there wasn't even an audiologist there for that day. Apparently happened to others as well. No offer to reschedule, no call to make correct a mistake(?). Are these fake reviews? I don't care how good you are at audiology, if you can't provide some basic customer service and a functional scheduling system, it's just not worth it. There are many others to choose from.

I purchased a pair of hearing aids from Sonus. The audiologist did a great job, my hearing aids…read moreworked well and fit perfect. Warranties and guarantees were likewise very good and honored. My only issue is that I learned they are commission-driven. 3 years later, I purchased the exact same pro brand of hearing aid at Costco for 1/3 the price, because their audiologists are hourly-waged.

New customer or was trying to be. Sonus not very accommodating making appointments. Does not return…read morephone calls. I understand may be busy. But will not get a phone call even next day. I have noticed you get better service with individual doctors than large companies.