I think my delivery person mixed up the order so I contacted the ower and got a replacement burrito which was fabulously delicious, thanks Pancheros! read more

Typical fast food Mexican ambiance- but most of the tables needed to be wiped down even though the place was almost empty when we arrived. Charges extra for queso and guacamole so limited choices to add to our bowls. Then additional charge for chips. Food was average- I would say a step below Chipotle. read more

They rush you through choosing things and don't listen when you ask for stuff. I'm missing half a damn burrito right now. But it cost 15.87

the other reviews regarding service and the older guy having an attitude, would be correct. the guy who was ringing us out was not very polite and visibly did not want to be there. it didn't look like he was disabled but he would not move out of his chair even if it meant almost falling over. i'm not sure if it's a state thing, but we are used to at least getting a decent amount of meat, they gave us barely 1/4 cup and when we asked for extra they were very concerned we could not afford it. the food itself was ok, pretty bland without the cilantro/jalapeño vinaigrette but refreshing. we got chips and queso and i love the purple/black corn chips but the queso was too salty for my preference read more

Pancheros Mexican Grill - Rapid City - a person holding a bowl of food - Mexican Near Me - Rapid City, South Dakota

i got there a few minutes after it said it would be ready, which is fine normally but they put my burrito together which was a direct copy of the burrito i ordered a previous day which one of the workers said was small. not mad about that at all haha i just told him i don't like my burritos falling apart. today when i got this same burrito it got a hole in it right before i was halfway done and was falling apart pretty much right away. and they also didn't give me guac which i had to pay extra for. very disappointed pancheros read more

A poor imitation of Chipotle Mexican Grill!! Flavorless!! No comparison!! This place needs a "real" Chipotle!!! Management is dismissive of their poor service as well!! read more

I eat at this place 2-3 times a week the food is great but I'm about to stop eating here. The last 3 times I've ordered food they have charged me for extra guac and queso when I don't order either one of those items. I usually order online to avoid these charges but the last time I did they got my order wrong. My order never changes. read more

Expensive. Charge for everything. Employees are angry and pissy. Chipotle is better in every way. Plus parking lot is pain to get in and out of. read more

Since my last visit. I got a free burrito with points on my app. Ordered my burrito for 12:15 pickup. I arrived at 12 and they were slammed. Owner/manager acknowledged me seen I was early and pushed my order to the front , beans were cooked perfectly, and was an all around pleasant experience. Looking forward to my next burrito. read more

Wish I would have looked at the reviews before stopping here. Extra for guac and queso which they give you one little scoop of. Extra for chips for my bowl????? And then they proceed to give you a small bag. My fast food Mexican cost $19.30 which is absolute asinine. It is also very bland . Waste of time and money read more

I mean negative 5 stars! NEGATIVE FIVE STARS Went to get some food there today, ordered a bowl and hardly got any food at all. $14 for a bowl that look like it was meant for someone meal prepping to stay under 100 calories. The food wasn't that good at all. My friend who went with me got a burrito and it smelled like nasty mop water just from sitting across from him. Don't recommend at all. You would get a better deal buying a can of beanie weenies from a crackhead than you would buying food from there. read more

So I placed an online, 2 burrito bowls, 2 tortillas. 15 minutes later when I went in to pick up my order, the bowls are ready, just going to do the tortillas so they're fresh. Dude drops tortillas, cooks them, picks them up, turns around and makes burritos with them. Next time (5 minutes later, another guy saying he needs my tortillas) they go into a bag for door dash. 5 minutes later, my knee has gone out twice, I told them to give me my food that h as been getting cold, keep the $3.50, I was done. And then I get home, and my wife's bowl was wrong read more

After leaving the gym I was craving a chipotle bowl, we are new to the area so I did a quick google search to see what I could find. Qdoba and pancheros were first on my search list, since we had tried qdoba and was closer to pancheros we decided to give it a try. Upon entering the establishment it was just like chipotle or qdoba with similar menu options. We was not so pleasantly greeted by the man taking the orders and I thought "oh well, everyone has an off day". However, the trend continued down the entire line, was they all having a bad day? I dont know, but the customer service was sub par at best. We finally sat down to eat our food and it was ok, edible but nothing to get excited about, the main disappointment was the veggies which were undercooked. Overall our experience was a disappointment. read more

Last time I came to this Pancheros I had a great experience and the food and customer service was good. However, after visiting today I was very disappointed. The woman with blonde hair, braids with a hat who was taking our order was extremely rude and cold. I asked for lettuce on my burrito and she forgot. I politely reminded her that I had asked for lettuce and she took a handful and practically threw it on like she was having a tantrum. I don't know if all of the employees are bitter and mean but I was not impressed with her attitude. I will never come to this pancheros again. Also, the food was bad and not flavorful at all and reminded me of white-washed Mexican cuisine. And the chips were so stale I ended up throwing them away. I recommend not wasting your money and instead trying one of the taco trucks around rapid city that have way better food and are always extremely nice! Mercy's taco truck is my favorite! read more

This is basically like Chipotle but not as good in my opinion. It was pretty good though. My kids loved the tacos. I got a salad, the lettuce is just shredded iceberg, nothing special. I do like that they have tofu as an option, it was pretty good, a tad salty and it had some spice. The guac was okay but the fajita veggies were good. Also, apparently they give chips with a bowl but you have to know to ask, which is odd. Overall okay, but I'd rather go to Qdoba or Chipotle. The service was good, no complaints there. read more

Pancheros Mexican Grill - Rapid City - Veggie salad bowl with tofu - Mexican Near Me - Rapid City, South Dakota

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The owner, who is the older man is so completely and utterly rude to everyone. I waited until he had a lull of customers to ask him a question and he just ignored me. Then I asked where to pick up something and just pointed. Truly he does not care about this business or customers read more

I'm not really sure what to say. I ordered a salad for delivery and received it with no lettuce. I'm disappointed in so many ways.

The app needs to be updated never have I came into this restaurant and my mobile order been completed within 10 mins of when it claimed it should be done. read more

I've been here many times in the past. It's not the greatest, but at least it's clean, unlike QDoba. This time, however, there was a guy serving that was absolutely disgusting. He never made eye contact, he asked the same questions in a very rude way, over and over and over. He was shouting at my 85-year-old father which just made him confused. He was acting like he was serving a prison chow line. I'm betting he was very high too. How disappointing. My father's steak had so much gristle in it he couldn't even eat it. Can I give zero stars?? read more

If I could give no stars I would. My girlfriend is celiac (gluten allergy) and informed the staff before ordering. After following the recommendations from the corporate website and the employees she ordered and paid for her "gluten free meal". Now she is sick from the gluten in the meat. All of your meat is marinated in gluten products and it's corporately known. Now she will miss work because of the meal you sold her. You're basically thieves and liars selling food people are allergic with knowledge of their allergies. read more

Terrible. like omg r u f-ing kidding me . very disappointe. they barely mix the burrito and dont even form it to we're i can properly hold it like WTF. went downhill fs and never go there they suck read more

Yesterday I ate there and now I'm sick! I had a quesadilla with cheese, chicken, and rice. That's it! And now I have horrible diarrhea. I heard that my friends office also ate there yesterday and their whole office is sick too. Im worried now that something was wrong with their chicken!! read more

i love the food it's an amazing place to go to but the service with an older man is quite awful. he is always in a bad mood and tries to charge extra when you don't get extra stuff, an example is he tries to charge for guac or queso when you didn't get any. it's very inconvenient and in my opinion unprofessional. i do like everyone else there. they are always very nice. I will still go here every day that i want a good built burrito and you should too. read more

I'd like to start off by saying that I have been coming to this Pancheros since I was in high school- so about 8 years now. I have never once had a bad experience before today. I am in Rapid City visiting from my college town which I now live, and was excited to eat at Pancheros because it has been one of my favorite places for such a long time. After today I don't think I will be coming back. The employees were rude. I didn't catch her name but there was one woman with blonde hair, braids, and a hat, who felt it was necessary to comment on the size of the burrito that had been ordered. She was cold and rude the entire time we were ordering, despite us being patient and friendly. The owner, who has previously been extremely kind and helpful over the past years, was also rude and disrespectful. We were going to eat our meal in the restaurant, but after experiencing such horrible customer service- and to be honest lack of human decency- we decided to pack it up and eat at home. I told the owner I didn't think it was appropriate for his employees to be criticizing and commenting on customers' orders, and all he had to say was "Thank you for letting me know". There was no apology. Lastly, our burritos had very little flavor and our chips were stale. Overall, this is 100% the worst experience I have had at Pancheros and am extremely disappointed because it used to be one of my favorite places to eat. read more

Food was good. Place was dirty. Shitty customer service, messed up my order then one had an attitude when they had to redo it they just literally threw my food on the tortilla but the burrito made up for it, I guess. Not sure yet if I'll be back or I should just save myself the trouble and stick to Qdoba next time. read more

I love pancheros, but like other reviews. If you got a grumpy manager or above you're done for. I was in line getting my burrito today and they started heaping it without waiting for me to catch up to say what I'd like on it. Made a guess I would guess. E for effort but it's always a ordeal. read more

We like this place! It's your basic burrito joint, similar to Qdoba or Chipotle. The tortillas are made when you order, which is a nice touch. The salsas are all good, and so are the beans and the rice. All of the ingredients are fresh and well seasoned. The guacamole is especially good. For awhile, they offered a "Greek burrito" with lamb and tzatziki sauce, which sounds off the wall, but it was GOOD. Portion sizes are huge, like any of those burrito places. Reasonable people will split a burrito (ha!). My kids love this place. They don't have a kids' menu visible, but will make a kids' quesadilla or a half-sized "baby burrito" upon request. My kids like that they can pick exactly what they want. I like that they have outdoor seating, so when the weather is good, I can sit outside, and let my wild children run around on the lawn without disrupting anyone's meal. The staff is a bit...colorful (read: heavily tattooed), but always very friendly and accomodating to special requests. They offer a military discount, which is always a plus, and a stamp card, so you can earn a free burrito if you go often (or bring your family of five, like I do). The food is reasonably priced, quick, fresh, and there are lots of healthy options, especially if you get a burrito bowl or salad, or split a burrito (which are approximately the size of a newborn baby.) read more

Top Ten Reasons Not to Eat Here: Small 1. Tastes bad. Bad texture and appearance. Nothing appealing. 2. Expensive. 3. Salsa is destructively hot. WhY? 4. Loud. 5. Employees don't give a shit. 6. Employees are not following health rules. 7. Beer too expensive. 8. Small portions; no value here. 9 Limited menu with zero flexibility. 10. The number 10 reason not to eat here is that there are no other choices in this town and that sucks. read more

This place was a bummer. I ordered the veggie bowl and they charged me extra for everything they offered to put on it. Something I thought would cost me 6 dollars ended up costing 10. Same thing happened to every person I was with. This place is a major scam. The only reason I give them 2 stars instead of 1 is because the food seemed somewhat healthy and because 1 of the 4 employees was generous with me. Never going back. read more

Pancheros falls square in the middle of the pan-Tex-Mex (Chipotle, Qdoba) category of restaurants, and my friend and I decided to stop by for a quick lunch on a recent Sunday since we don't have this chain where I live, so I figured it would be somewhat different. If you like the aforementioned "large burrito" joints, you'll love Pancheros, though be warned, "spicy" mean spicy here. I ordered a chicken burrito which was assembled piecemeal where I could choose my fillings (rice, beans, salsas, etc.) and it was very good. I asked for the tomatillo salsa in my burrito which was unexpectedly spicy, but overall everything tasted great. My friend had the veggie quesadilla which she said was good too. Service was friendly and this restaurant has ample seating inside and a nice patio outside for when the weather is fair. Worth a stop if you're in the mood for a quick, filling meal. read more

I wish yelp had 3.5 stars. This place is way better than qdoba I had the chicken burrito and it was good the chicken was flavorful and not as salty as qdoba. Portion size was good but I felt they were a little skimpy on the cheese. The tortilla shells were grilled which made them way better. The best part is that before they folded the burrito the stirred up a the ingredients so you didn't get clumps of one item. If I'm in a mood for a burrito I'd come back here in a flash. read more

Great new Decor and great food! Love the queso on my Carnitas Bowl with the tortilla on the side! Friendly staff making it just right! read more

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As I have mentioned, I have an affinity for this type of food. This is probably somewhere in a 3.5 star range, but it is a welcome Midwestern change from the intensity that is Chipotle (blackorpintobeanswhatkindofmeatcheesesourcreamwhatkindofsalsaisthatall!!?!?!!????!?). They press and toast the tortillas fresh when you walk in the store and mix up the ingredients of your burrito, both of which give it major points ahead of other counter style Mexican food. My biggest complaint is how the rice tastes... It is straight up Uncle Ben's. It tastes like it should be served with homestyle roast beef rather than inside a burrito. It makes the whole thing so weird! Some kind of cilantro pesto really makes this place worthwhile, however. I'm not sure what it is intended to go on, but you should just put it on everything. Everything! Qdoba is still my fave but Panchero's is pretty good! read more

I tried twice to order from them today, Decwmber 8th!! Both times the orders were so wrong and disgusting they went in the trash! I called them first time, very nice and apologized. Sent.out 2nd order for delivery, same thing sooo wrong and went in the trash! I ordered in the height of the pandemic and it was great! Excuses this time..system problem. Training new people, etc. If you can't teach someone to make a taco ,it's time to quit , close doors, or get someone who can train! I will NEVER EAT THERE OR ORDER AGAIN!! I have never left a bad review on here, but this is ridiculous!! read more

I fee the quality of food is better than Qdoba and Chipotle and I'm a fan of both of those. I do wish they had just a little more on the menu to choose from but what there is all good stuff. read more

Love this place. My family groans when we are in RC, and it's my turn to choose. I always pick Panchero's. my fav to order is the bean and rice bowl (I don't eat these sort of place's meat - I'm finicky like that. My family gets the meats, all of them and they love them!) I get shredded cheese in the quest weighs the food down (which I don't like). My only complaint, no black olives! lol I do love their chips and queso. Blue corn tortillas! So nom nom. The guacamole is great too. I love their tortillas, fresh and hot! Go here! Oh and service was great too!!!! read more

The guy who made my burrito was a super nice guy and very curteous. Food was very very good. Make sure you try the Greenade green Chile sauce - it's a difference maker. Will definitely come back here again read more

I came here with my boyfriend to grab a quick dinner. The burrito my boyfriend had was great (especially love how the mix it up before wrapping it up so you don't bite into a mound of sour cream). Three stars comes from the salad bowl that I had which barely had any ingredients and was flooded with salsa. Once I finished the actual food (which again was not very much) I was left with a puddle of salsa. Not the most satisfying meal I have ever had! read more

What a really great place! This place will give Taco Bell a run for it's money. This is a fast food place. The tortillas are made right in front of your face! And boy, are they delicious! I had a cilantro lime chicken salad. The marinated chicken was great and so were the pinto and black beans! The place is really cute and they even have a covered patio. Service was really great. I love this place! read more

Great option for gluten free eaters. They don't have corn tortillas but you can get a burrito bowl similar to Chipotle.