GO TO ANOTHER PANDA... trust me, it'll be worth it. To start, I was there for 45 min when I had ordered ahead and already showed up 5 min after my order was supposed to be ready. After asking multiple people around me for their information, I had to finally stop the lady and tell her I needed a pick up order. She proceeded to tell me they were making it for 35 min. The people in line were going faster than the pre-order people and it wasn't just me that was waiting. There were 7 other people waiting over 20 min for the pre-order food. One lady even came in 40 min after her order was supposed to be ready and they still didn't have it done for another 10 min. This is not the first time this has happened at this panda either. To top it all off, when they gave me my food they threw everything in sideways and gave me less food than they normally do. No discount offered, no free drink, no customer service whatsoever. The manager was doing less work than the employees were even and that's probably why they had such horrible service. It literally would have been faster for me to go to another panda across town to get my food. read more

Visited this Panda on Gosford 5/17/20, @ 8:15. Excellent customer service and food! Gaby was very friendly and efficient! She took our order, asked about drinks and condiments and got us taken care of quickly and accurately. Thank you! I ordered the 1/2 white rice, 1/2 chow mein, mushroom chicken, beef broccoli and spring eggs rolls to share. My hubby ordered the chow mein, honey walnut shrimp, sweet fire chicken breast and the chicken teriyaki with a medium coke. Everything, everything was excellent! Food was hot, tasted fresh, mushrooms were firm, but cooked, zucchini and broccoli were fresh as well, and the proteins were all on point! Even got the soda and ice ration correct and the condiments that were requested in the bag! Best Panda experience I've had in a long time. Great job to all the staff! You are appreciated! read more

Panda Express - Mushroom Chicken and Beef Broccoli cooked perfectly! - Chinese Near Me - Bakersfield, California

Stopped by in the evening it was busy but not too crowded. Great customer service! Xavier the cook went out of his way because we had a bit of a wait for honey walnut shrimp. Thank you!! My kids love the orange chicken from Panda Express, but depending on the location it may be a hit or a miss. Definitely returning to this location. read more

Panda Express - Orange chicken, chow mein, rice and egg roll - Chinese Near Me - Bakersfield, California

I ordered a plate to go with double chow mein and it came with no type of noodles it was pure onion and lettuce . The workers were to lazy to make some fresh and just threw whatever they had leftover on the plate . So unprofessional and lazy . read more

Panda Express - Chinese Near Me - Bakersfield, California

Food is good. Service not so much. Argued over the exact spelling of my name. Was not will to give order without the entire 17 digit order number. Order was made wrong. Asked for the correct food and was given more of what was in my plate and told to have a good night as the server walked off. Normal great service. Tonight ya failed. read more

My wife and I came back to this Panda location hoping that they were going to improve on their cleanliness and I found something worse! After walking in I immediately noticed that there was 2 firefighters in line. They were the 6th and 7th customers in line with about 5 to 6 people already ordering. None of the employees offered to let them go first even though they might have to leave at any minute. After standing there for about 20 minutes, the firefighters left for a call and did not even get a chance to order. When I got to the front of the line I asked one employee why they don't let firefighters and other emergency personnel go first. She said, "they are on a break so they can wait". I then asked the manager who said "they should have come up and said something themselves." This, to me and my wife, was unbelievable. I could not understand how an establishment like Panda Express can hire people with so little respect for the individuals who fight to protect us every day. Their time is valuable and they should get the respect of not having to waste it in line between calls. This was so upsetting and disheartening. We will never be going back after this and I hope that if you read this, you don't go back either. read more

Panda Express - Baby roaches and bugs by the utensils! - Chinese Near Me - Bakersfield, California

Gladys is very rude and disrespectful. Does not have good customer service at all. She made my experience there horrible and I will not be returning. To top it off she only gave me 4 SMALL PEICES OF SWEET AND FIRE CHICKEN. I asked her why , and she stated that's the way it is. I will not be going back, as they cheat you out if your money!! 100% DO NOT RECOMMEND THIS PLACE. read more

I been to this place probably more than 10times not because they are great but just because its close to my house but I don't think I will be going anymore. Every single time I go, I can tell they try to put less food by tilting the scooper they drop few piece of food then put the food in the food tray. Just few days ago I stopped by and picked their special menu for additional price and I only got 3pieces of steak and rest all veggies...it wasn't even delicious.. read more

I love the food from Panda Express no matter what location I go to or how crappy the service is but I'm so disappointed in this location & the over the phone service Im receiving as I write this review I'm on hold now for over 10 mins & still waiting.... so I called to let them know as I was eating my food i feel a tickle in my throat just to start choking on what was a long hair in my food Anyways the girl answered asked why I wanted to speak to the manager I told her the problem before she can push the hold button I hear her say "idk it's a complaint she said something about her foo Idk I didn't hear her" which was a lie cause she repeated what I said before she put me on hold. It's now over 15 mins I've been put on hold like wow really a simple I'm so sorry for that would've be nice to hear before being put on hold but Nooo I guess I get to hear a long silence while I wait in hold to talk to a manager that will probably not get on the phone well actually I'll be hanging up in a few mins cause it's been 18 min & 53 seconds & still on hold...... UGH IM SO IRRITATED & ITS LIKE I CAN STILL FEEL THE HAIR DOWN MY THROAT I wish I can give them a 0 star rating............. Ok so after so many failed attempts to get throw after hanging up like 2 hrs later & no longer hungry I got a hold of the manager she did apologize & said she'll replace my plate so I guess that a start. Would've been nice to hear an apology the first time I called. Thanks Alexis for getting the manager on the phone read more

Panda Express - Hair that I literally chewed on & swallow that made me choke & gag - Chinese Near Me - Bakersfield, California

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Overall their food is good. Their customer service can be improved dramatically. I have ordered ahead and arrived 5 minutes late and my food is still not ready, or employees ignore online customers, when they should be attended before walk ins. They have also gotten a lot of my orders wrong, that are listed below. It almost ruins your meal, and if you order delivery or your already home. You're not going to want to drive back to the store wait another 20 minutes, and drive back home. It hasn't been like this, there could be new employees, but they should be trained and more organized. read more

Panda Express - Incorrect order - Chinese Near Me - Bakersfield, California

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This review is mainly based off of the service from Briana. I was second in line and watching her interaction with the lady in front of me. The customer in front of me was on the phone getting an order from whoever she was talking to. She also was asking for samples, nothing wrong with that since Panda has always let you sample before you buy. I was watching Briana roll her eyes, huff and puff and look extremely irritated. The whole time I'm thinking it's because the phone situation. Nope!! My turn now and she continues with her eye rolling and rude faces. So because of that I continued to ask for samples. Finally I said "you don't look so happy, are we not suppose to ask for samples?" She then rudely says "you can try whatever you want" still nasty attitude radiating off of her. The Honey Walnut Chicken and Chow Mein was almost empty so I told her I wanted to wait for fresh. She again didn't look thrilled. I was then moved down the line to Kaylonie, she was pleasant, polite and helpful. Complete opposite of Briana. I give 5 stars to Kaylonie, 4 stars for the food. Dining room and soda area looked clean. Nothing negative about that. One bathroom has caution tape across it, so they are using the other one as gender neutral. Basically this review is based off one nasty interaction with a very unhappy person. read more

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Server was rude. Did not listen to my order very well. Left me feeling like they don't care about what I wanted. Usually service here is great. Today not so much read more

Panda Express - Chinese Near Me - Bakersfield, California

i don't know who that lady in the black shirt is but she's short , black hair with glasses. Anyways, I was just in the line waiting for my order and she just giving me a dirty look the entire time. I'm guess she's either a manager if she has a black shirt on, but if she is, she needs a better mood and not an rbf face. Other than-that, my experience was ok. This isn't the first time too, i've been to this location a good amount of times and it's her who had a that same face. I don't know why she's in such a bad mood. maybe it's lack of height... read more

Needed lunch. Close by. Out of everything because it was just after 1230pm. Waited for my a la carte chow mein for about 15 minutes. People were begging to pay because their orders were filled and the rest of us were waiting. Finally made it to the register. My order was behind a couple other boxes. I told Nicole that my order was the a la carte order, as she bagged the wrong order. I told her, again, which order was mine. She opened two boxes and asked if they were mine. I said no and told her which one was mine. She bagged something else, not mine. The woman behind me told her the boxes she opened, again, were hers. She bagged mine with the next order. The woman behind me and I both corrected her, again. Nicole rudely said, "she understood." She tossed my order into a bag. Then tossed it on the counter in front of me. I commented on getting some attitude with my chow mein. She smirked and told me my total. Didn't ask if I wanted soy or chili. She told me to have a nice day. Chow mein was good. Fresh. A little dry with no soy sauce. Wow. I guess Nicole was frustrated, but she wasn't focused or listening to me. Then she was mad at me for her mistake. Not good. read more

Panda Express - My order after it was tossed to me. - Chinese Near Me - Bakersfield, California

This one is always hit and miss. The traffic never seemed to die while I waited for my order to come out, there was never not a line. The girl who initially started my order ( I didn't catch the spelling of her name it was different. Maybe started with an M ) was nice,and even offered to give me fresh items since they were coming out soon. I accepted and waited. Took around 7 min. I'm not complaining. Kira was nice and was sure to run over everything once my food was complete, and did so with a smile that it never seemed a nuisance. read more

the broccoli was not cooked at all. They did not understand when we asked for a bigger plate, and they gave us a large all the car on the side. The customer service was very rude. and they gave us all this broccoli and none of it's cooked. read more

Panda Express rarely ever disappoints and this one another great visit. I went in and there was no line and a lady was there to immediately ask me want I wanted to get started. I got a Bowl with Orange Chicken + Chow Mein for myself and an A La Carte Large box of Orange Chicken for my buddy. I was in and out of there in less than a few minutes. Incredibly pleased with this visit :) read more

I ordered online and paid cori t ahead of time. Glad I did when I got there the long was out the door. I was able to wake up to the online order area they had my food bagged up with everything in it including teriyaki sauce on side as well as soy sauce and chili. Good job. Will pre order from now on. read more

I know some of you want my foodie card now ... but I never got one lol. "Quick", "healthy" dinner for the fam. I know you don't have to be Chinese to prepare Chinese cuisine but this is the first PE I've been to with NO one of any hint of Asian ethnicity, let alone Chinese, anywhere behind the counter. The line is wrapped all the way around the dining room... they're doing the best they can. They really are. Food was decent. Waited for 20+ minutes. Happy fast food Tuesday! read more

How hard is it to put teriyaki sauce with TERIYAKI chicken. Never give it like so pointless. Not hard to put it in a bag.

Management needs to do a better job of training their employees about the importance of being POLITE and CORDIAL when asking patrons to wear their mask properly. I visited this establishment today, wearing my mask, and when placing my order, my mask fell below my nose (unintentionally) this particular employee was EXTREMELY rude about it. She responded in a very unprofessional manner. She spent more time eyeballing my mask than she did doing her job. I was treated as if i was a leper and it was not appreciated. She behaved as if she was just returning from some alt left wing nazi youth brigade meeting!!!! I will not be returning to another Panda Express. EVER. read more

What is going on with this panda? A normal 2 entree plate fills us up and we still have left overs. 5 pieces of orange chicken is a serving? 3 pieces of shrimp is a serving? Since when. Not to mention the food was dry af. Get it together panda the pandemic is a thing behind us y'all acting your running out of supplies. Wack. read more

After all my bad experiences and I still continue to order here thinking the next time will be different. Will not be coming to this Panda Express anymore. Seriously hair on one piece of chicken, but then to find ANOTHER??? who knows how many strands of hairs I've ate. read more

Panda Express - Chinese Near Me - Bakersfield, California

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Do not order online from this location! During the COVID pandemic it's almost necessary but it's unfortunate that this location seems to use old dry food to fulfill your order. We ordered 2 plates and two bowls, all servings of rice were extremely dry as were the noodles. It's disappointing that you have to go into the restaurant and monitor the employees while they serve your food to make sure it's fresh! I regret wasting the money and it's unfortunate that this is my nearest location, I will avoid this location in the future! read more

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They need to portion the food evenly. I paid for a bowl that was full of rice and a flat bed of chicken... if I wanted a bowl of rice I would've just said that. Happens every time I come here. Get it together pls read more

I ordered two 2 entree meals. We had not been to Panda Express lately and was very pleased with how full the orders were. Almost double from the last time. My favorite Bejing beef was spiced just right. Had the Angus steak with mushrooms, sweet pepper and onions was very tender and also spiced just right. Kung pow chicken and orange chicken were also brimmed full. The entire 2 meal had left overs for sure. The contaners were not the pushed up bottom ones that some Pandas use. VERY pleasd this time. Love the chow mein, that we can never duplicat at home. read more

This is like the worst place to order from!! They can't even find our order and we ordered online and we had to come back three times!! And the gurl was so rude I can't with her ! I should of cussed her tf out but I was child locked in the car to prevent me from cussing them out! I want my money back and that gurl better watch tf out before she really lose her job cuz I'm not the one and watch yelp take my shot off read more

I went in for 2 side's and 2 egg roll's the only egg roll's made at the time and no one has name tag's and every time i come to this one the girl's ate so rude lije there not happy to work here.well the cashier Elva G i only know her name cause of the receipt acted like she couldn't hear anything i was saying made me repeat myself several times i need to stop eating here... read more

The food was just awful. Not sure what happened to this location I used to come all the time the last 3 times I have come here we have all been Disappointed from the food quality and serving sizes. You get literally no chow mein and the little you do get is all veggies. The food is sloppy and just does not taste very good. I will not be coming back here again. read more

Lately, I've been noticing that Panda's chow mein has been super dry, as if it's been out for a good minute. I've been noticing it at this location and the new Merle Haggard location. I'm not sure what it is, but it makes me sad because I LOVE me some chow mein! I will say that the service here was quick and friendly. We got in and out in about 10-15 minutes tops (2 other families ahead of us). Living in SW Bakersfield, this location is the one I prefer since it's right by Starbucks (you know how girls are with their Starbucks, haha). Employees are always very nice and accommodating. My only complaint is the chow mein. That's it. Other than that, everything else was great and delicious, as always! read more

They were rude first of all my boyfriend had a mask and of course it's falling off his face, and they rude kept telling him to put it up. I understand we have to wear it but don't be rude about it. read more

Just went there this evening and the majority of the staff there is HORRIBLE AND RUDE. The shift lead just stood there, watched, and said nothing until I asked for a manager. She took the two main rude employees aside and talked to them and they still came back acting rude. You should maybe go over what customer looks like with your evening crew. If I could give them a ZERO, I would. Ridiculous! read more

I had food catered from this location for my work and I was really impressed with the wonderful job that the staff did. The food was delicious, the portions were great, they put tons of condiments and fortune cookies in the bags for us, and they even provided nice plates, utensils, and serving utensils. They did an outstanding job and I was extremely grateful. I would definitely recommend this location for any catering needs! :) read more

Panda is one of our favs! We usually go to the one on Rosedale, which is 5 stars in my book. We just happened to be in SW Bakersfield yesterday and stopped in. Place is filthy!! The floor was so so dirty! The servers were not a bit friendly and all looked miserable! On the flip, the fried rice was amazing and moist!! read more

I EXPERIENCED VERY BAD, RUDE AND DISRESPECTFUL SERVICE. The 2 STARS are for the FOOD. I GIVE ZERO STARS FOR YOUR CUSTOMER SERVICE. On 10/10/2020 at 3:57PM, the lady at the lady at the register with the name "ALEX" on her name tag was EXTREMELY RUDE. I am a senior citizen who took my 2 grandchildren for a dinner treat. I noticed that Alex had a frown on her face. She didn't greet me and never smiled. During the transaction of the 3 bowls that I ordered, she asked for my drink order, to which I responded, "Waters, please." She said, Bottled?". I said, "No. Just from your drink fountain." Without another word she handed me my receipt and walked off. She walked to the drink fountain and handed me one cup of water. Me: "Can I please have 2 more waters?" Alex responded defensively and angrily: "Well you didn't say you wanted 3!" And she walked off. She came back and I told her I didn't appreciate her rudeness. Alex: Sorry you feel that way, but you should've ordered 3 waters.!" Me: It's obvious that if I ordered 3 bowls for the 3 of us, we would need 3 drinks." Alex: Like I said, you should've ordered 3. It's not my fault you didn't tell me what you wanted! I can't read your mind." With that she handed me the 2 waters, and very rudely and stand-offish said, "Sorry you're having a problem!", and stormed off back to the register. All I wanted was for her to acknowledge her rudeness with her disrespectful offensive remarks and bad tone of voice she used toward me and apologize for her actions, but she didn't. I was absolutely appalled at how horrible your front line workers treat your customers. I have been patronizing your place of business since you opened up and have never had a problem with any one if your employees until yesterday, 10/1/2020. I was deeply offended by Alex. As a result of this incident, I will no longer be patronizing your Panda Express on Gosford, despite your food being very delicious. I hope you will address this incident to Alex and have an inservice on good and respectful customer service with your employees. Thank you so much. read more

This panda express was very very busy the food was good but the service was slow it's a hit and miss with a lot of panda restaurants what they did do is they put frozen cookies out for the kids meals instead of letting them defrost when asking about them they say they do this all the time so my kids had to wait for the cookies to defrost before they could eat them that's why I only gave this three stars read more

Panda Express - The inside - Chinese Near Me - Bakersfield, California

Worst service ever!!! Placed an online order and it still took forever would not recommend to anyone

The food at this location is always consistent and they follow what appears to be standard company protocols of mixing the remains of "old food" with "fresh food" right in front of you. For example, if you want orange chicken and there is not enough for an entree and a new tray has just been prepared by the kitchen and ready to serve, they will mix the food. It is common whether ordering for a large family or just a single two entree plate for one individual, that for each plate, the order will be repeated three times: 1) to the person who scoops your sides and writes your order on the box; 2) to the person who scoops your food and asks you again what you ordered; 3) to the person who takes your payment. Typically, I see around 4 workers handling food and payment which is similar to how chipotle staffs their lines, except chipotle can clear a line full of customers my from experience, 75% more effectively. In other words, a chipotle line will take only 25% as long!!! Because of the stay at home orders, ordering is now handled with a cashier placed right at the front door. This has improved the efficiency and customer experience significantly as wait times have been reduced. Hopefully this expedited process continues when the restaurant allows dine in again! read more

The online order did not even come through until i arrived to pick up the order. then the lemonade was out and i asked for it to be replenished for my daughter and i had to go back to ask to get it done read more

I haven't been in over a year due to bad customer service and crappy food. I went today and nothing had changed. The girls up front are some rude people. I only got teriyaki chicken and white rice and I just have to say that is the worst rice I have had in a long time. The chicken is pretty much tasteless. I should have just cooked at home. I don't recommend this Panda Express at all. read more