This location has a sign posted that they are out of several items. Customers have written in additional items missing. No apologies from staff. Lots of empty pans on the line. Good food when they have it. I won't be back to this store and do not recommend read more

We enjoy Panda. But today was a total upsetting visit. My little girl found a hair in her rice. The employees didnt apologize. She got upset and remade my kids meal with " different rice". And continues to serve the rice that the hair was in to the other customers. The. As we are eating my other child finds another hair in her Orange chicken. We spent 44$ here and didn't even eat our food. The manager said to me, well, we are wearing hair nets and I don't know how this got there. We can give you a coupon for a free plate for next time. Yeah, I'm done with this place. Two different hairs. Not tossing contaminated food. Rude employee. read more

This location is amazing. The staff is always friendly and willing to fix anything that could go wrong, though it rarely is anything less than perfect. My wife and I eat their orange chicken and fried rice bowls all of the time and i cant get enough! read more

We had to wait 45 minutes for an online order!! Supposed to pick up at 635 left with order at 720. We waited for 30 minutes before they brought part of our order and said it would be 7 more minutes for teriyaki chicken!! The thing that makes me mad though is the drive thru wrapped around the building the whole time we waited yet they were given their food at a steady rate. The online orders and in person orders are just as important as drive thru. You know your going to be busy on Sunday. DO BETTER!! read more

Was disappointed with the service today. Adding white rice with eggs and vegetables is not, I repeat is not fried rice!! Literally forgot to fry the rice. If you can't end the day how you start you should reevaluate your team on delivering high quality food customers are accustomed to. Definitely should try the food before serving. I would've came back but after waiting 40 minutes for food I just ate the entrees which were good but overall disappointing. Should be no reason to cut corners read more

They have a limited menu. COVID is the reason. Fast service. Food is lukewarm. If your going to wear masks employees have to cover their nose. Even the manager had his mask below his nose. We've gone here frequently since opening. Will adjust review if they correct some of their hygiene practices. read more

I was initially upset that they didn't have what I was requesting on their menu because I arrived 30 min before they closed but the customer service on the evening I went in was better than I have ever gotten from any restaurant. Whoever was working drive through July 19 2020, I love Panda Express because of you. Thank you. read more

i love y'all's orange chicken istg i have no idea what these other ones are about! it seems they are from quarantine and every was trying their best back then!!! i love your food xoxo blakeley read more

I have made a special trip from west side of Longview to get teriyaki chicken I was in the store to night and they informed me the grill is broke do not have teriyaki chicken Another note there customer service is atrocious with 7 people working there customer line goes at a snails pace even when it is your turn takes for ever and half the time they are out of what you want Before I left the 8th person came out, I guess manager The food is good when they have it read more

Best Asian food in town. Quality is top notch, no msg and daily fresh cut vegetables makes it extremely healthy. The only thing they could do to improve is have only USDA organic ingredients. They also have the best online ordering system I have ever experienced. You can pay online and you only have to give your name at the window. No line and back on the road in less than one minute. read more

The food isn't bad for a fast food joint. Not good, but not bad either. The problem is that it is woefully managed. The drive through is ridiculously slow and the last 2 times I was there, they had no white rice. That's inexcusable. That's like going to IHOP and finding out that they have no pancake batter. I think I'm done with this place. read more

As far as fast food Chinese goes this is one of the best. I love Panda Express. I wish they kept some of their better dishes around longer such as kobari beef, but they do have a good selection. Always clean, always good, and usually pretty fast service. read more

suggest more servers /cashiers are used to check out patrons during the busy times when there is a long line waiting to order inside the restaurant and long line in the drive thru. We had to wait to make selection of food items and I noticed the drive thru line was so long some people parked and came in to order. Some people saw long wait line and left. Th e Panda staff/workers remained courteous and patience and continued to work hard to serve everyone. Bravo to them for their efforts! read more

I come here more often than not simply because they have a drive-thru. However in my honest opinion the food is not that great and it is overpriced! I love the Spring Rolls here but China King has better tasting food overall. read more

no matter when i come there always out of something , tonight we came in to make to go orders we got 2. bigger plates i asked how long on orange chicken they said 2 min i got my plate my sister asked how long on the greens they said 2 min we waited n waited after 7 min n all our food getting cold we asked again they said 2 min then after 3 or4 min we watched them start them ,,, why not say we haven't started or it'll be awhile we wouldn't have waited the people at the front put our stuff on a tray we told them 3 times it's to go then no silverware i love panda but damn this read more

Not a bad place to eat if you don't have a toddler. They don't have any hi chairs or booster seats. Also the Orange chicken was Luke warm and the rice was dry. read more

Employees hustle and keep food choices available for customers. Service was fast and focused during a busy lunch run. Food was consistent with other Pandas. I consider this to be one of the better quick service restaurants in Longview. read more

Clean restaurant, friendly staff, consistently good quality food. The must try dish is the orange chicken, absolutely delicious. The honey walnut shrimp is also amazing! read more

Quick and good chinese food. There are many options to choose from and the service is quick. Everything we tried was very good. Very clean. read more

Everything was JUST Excellent, service, friendliness, food portions, temperature,selection, freshness & value. I LOVE Panda Express. I am SO glad we have 1 in Longview,TX. Thanks read more

The drive-thru experience was quick and efficient. I could clearly hear the employee through the speaker, and she appropriately offered other items, entered my order accurately, and, when I reached the window, she was polite and pleasant to talk with. She offered additional sauces, politely accepted my decline, and promptly agreed to give me more of the sauces that normally came with my meal. She processed my gift card payment accurately and noted my balance on the receipt. The food was excellent quality, as always. Grilled teriyaki chicken was grilled to perfection, and the chow mein was well-mixed and very tasty. Everything was still hot when I finally got to eat about 20 minutes after transporting my food to my wife's workplace. read more

I always like to go there. The service is quick, food fresh and always delicious. I like that they have drive thru as I feel as I am always in a hurry. Very reasonable prices as well. read more

I had Panda Express catered to students at the college where I work: LeTourneau University. We ordered food to feed 75 students and had more than enough. LaChris, the manager, was extremely helpful-she helped me place my order and plan the menu, and she delivered everything to us. The food was fresh and delicious, and the service was top notch. It was also very affordable compared to other restaurants, and I will definitely use this store again. read more

Someone in another review said it best, seems like restaurants that are very good in other places don't measure up in Longview. Don't know where it's management, ownership or employees, but Panda Express in Longview is a great example. Even though the place doesn't close until nine or after, they seem to always run out of popular items beginning at eight and if you want that item, you're going to get something far less than what you would get at six or seven. My wife and I went there at eight twenty last night. Of all things, they were out of white rice and the guy who waited on us went behind the line and got some, it was almost like eating uncooked rice. I also had the sweet and sour chicken which taste like it was half cooked, plus they had to search for sweet and sour sauce. My wife had the fried rice and spring roll. She said the spring roll was good, but the fried rice was like my white rice, so hard she couldn't eat. We've been to Panda Express in Henderson, Tyler and other places and have never had a problem, but it seems the one in Longview has a hard time getting their act together. It wasn't that long ago when we went there at seven thirty and the sign wasn't even on. If they can't do a better job, they need to do like so many places in Longview, CLOSE IT DOWN!!! read more

The Longview Panda Express has terrible service and the food is not as good as other locations. They also tell you one price for things and charge you more. When trying to tell the manager, Hunter, the issues she was rude and would not let me talk at all. Then she walked away from me. I will never come back to this place ever again! She also said they would not have a General Manager until June. I contacted the Home Office for Panda Express and have still yet to be contacted back. They obviously care about their business as much as their staff does. This took place February 22, 2014 read more

Panda Express food is very good but when you go through the drive through the food portions are way smaller than they are when you dine in. I picked up a Panda Bowel with honey walnut shrimp and when I got to my office to eat, there was 7 shrimp, just a few walnuts and a whole lot of steamed rice plus I had to pay an extra $1.25 because I got the Honey walnut shrimp. Are you kidding me? I paid more and got way less. That was my last time to go there.My total for this meal was $9.58 and I got water to drink. I certainly expected more for my money. :( :( :( read more

There was a black, long hair in my food. The sweet tea they gave me tasted watered down and like apple juice. 3/10, I don't recommend.

One thing I would change would be the interaction of your employees with your guest. You have some employees that have a negative reactions toward interacting with customers. They do not want to exchange conversation and show it in the facial expressions. Examples are... eye rolling, talking about said customer in front of thier face but not realizing a customer pays attention to everything even if said customer was not meant to hear it. Commnets and facial expressions are visible in this store. Customer relations should be high on your employees list while on the clock. There are some really good Employees that work at this location! As well as some that need a communication class explaining of how to handle those feelings off the clock. If a employee is that iratated about helping a customer or interacting with a customer is not their thing.Then maybe that job is not for them. I will not give her name but she wears glasses and is Hispanic looking. On the good side of things...Food was really hot and fresh! I did have a good interaction from the young lady that started my plate and as well with the cashier while paying for my food. I was happy to hear that you are getting a Kilgore location. As I do drive to Longview for Fresh Hot Chinese food. We need a change in Kilgore and this is going to be a good one. Thanks, SB Review us on Yelp! read more

This is my favorite Chinese place. I eat here 3-4 times a week, the place is usually busy all the time but you never have to wait long. They have indoor eating and drive through and they are very convienant to other local places. Target is in the parking lot behind them. Several other eateries arounds, and super close to the spa. Who doesn't like a Spa. Now I'm hungry for Panda Express. So I'm going to go eat. Take my advice and give them a try you will be eating at your new favorite eater read more

Terrible experience. Rude people. None of the food was made, long wait, no discount for inconvenience and the food itself was terrible. I'm not a picky customer but this was the worst food experience of my life read more

The food is good. The service by the young man that works there is less than desirable. He looks like he's 12, but that's not the issue. The issue is the lack of food he puts in the to-go boxes. It's always the same whether I come in or go through the drive thru. The amount of noodles/food is so minimal, that it makes me very upset. I work hard for my money, and I don't like to over pay for something. It needs to be consistent. He is very good at being consistent with putting very little food into the containers. Every time I see him, I try to go somewhere else and get food. Sometimes I have no choice, because my wife really wants the orange chicken from there. So if you see this young man, I would recommend in walking out, unless you're not that hungry. read more

ok, so this is fast food, but its good fast food! I have never received a wrong order or received bad food. I love it, and am excited that they just opened one up in Kilgore! read more

Team was courteous in greeting, order taking, order fulfillment, and receipt of payment. Food was delicious, fresh, and hot. Restaurant was clean, empty tables were free of past patron's trash, drink area was orderly, etc. Cooking team and line team coordinated well to keep food fresh and stocked available for order fulfillment. read more

Just left from there. Went through the drive thru. Food was awful. I remember why I quit coming every time I go back. My plate had chow mien, honey walnut shrimp, and beef and broccoli. Chow mien was very hard and dry. For $1.25 extra I only received 6 pieces of shrimp. A few pieces of beef mixed in with the tough broccoli trees. The cream cheese was all cooked out of the Rangoon and they were all out of chicken egg rolls. Way over prices when they fill in all the gaps with the cheap noodles. Hopefully next time I want to come, I'll remember not to. read more

Ordered the Honey Walnut Chicken bowl and unsweet tea. There were no walnuts or sauce and it was very dry and tasteless. My unsweet tea was flavored tea! Yuck! Very disappointed! read more

We drove through Panda Express we n Longview on our way home from a doctors appointment. I crave the Honey Walnut Shrimp on a regulas basis. The service was fast and efficient ant the food was hot hot hot, and that's a great thing. I hate getting food that is cold through a drive through window!! We will continue to go to the Panda Express in Longview Tx until someone hopefully builds one In Texarkana Tx !!!!! read more

This place is always busy because it's great! Order always correct, food always fresh, but sometimes they don't have things like fortune cookies or all of the soft drinks available (probably management's fault). read more

Really good service and food we go there pretty often for lunch , very friendly staff too

LOVE Panda- I am so glad we got one in Longview. The orange chicken, Beijing beef, and string bean chicken are wonderful. Staff is always friendly and food is always very fresh. read more

Visit today was wonderful associate seems to be extra attentive and focused on all our needs. Will definetly return back.