There is always a wait because all 12 of the employees will sit staring at one person's mostly empty order while it's being cooked, which leads me to another issue. They are always out of food. Not always the same dish either. They've told me there's a wait on chicken before so I'd order shrimp then another employee would steal the last of the shrimp for a drive through order so I still have to wait. That has happened several times to the point that I will speak up and stop the second employee to tell them that the food was supposed to go on my plate. It's because they ask you what food you want but they DON'T PUT IT ON THE PLATE they just move the plate down and tell another employee who isn't listening what you want on your plate. It's the world's most disfuncunctional assembly line. But today after waiting for 20 minutes in the drive through just before 8pm for a plate of food I got it home and they didn't even have the second entree in it. I paid a fortune for this food and they didn't even give it to me. It's not close, but it's the only panda within 10 miles of my house and panda is my favorite food chain. I've been dieting and this is my reward cheat meal and half of the food is missing. I get that's it's only food... And it's only time... And it's only money... But it's the combination of this place failing on all three that baffled me. So if this happens again I think I'll send the food back to them via USPS ground with the receipt and printouts of all of these bad reviews. Maybe that will get thier attention or at least leave them feeling as disgusted as I feel right now. read more

Panda Express - Chinese Near Me - O'Fallon, Illinois

Went here for lunch, and the service was fast in spite of a long line. Got the Beijing beef on chow mein, and was pleased. The food was hot and fresh, and the beef specifically was appropriately crispy and spicy. On a whim, I added an egg roll to my order, and that's where I went wrong. It had obviously been sitting a long time, and tasted strongly of ginger. I couldn't even eat half of it. What a waste of money. I'll go back to Panda Express for the main dishes, but I'll never buy another egg roll here again. read more

Great staff, very personable, extremely friendly, and fast. We were able to feed my family of 7 real quick after a very active day.

They were out of almost everything. Ordered beef and broccoli. It tasted good, but there were only 2 pieces of beef

Oh Goodness, don't go here! I've been here quite a few times during the COVID-19 pandemic. Let me tell you why you shouldn't go here: they are always out of stuff and don't tell you until you get to the front of the line. This literally happens every time I go here. Today, the drive thru line was wrapped around the parking lot and down the street. Me, like an idiot, sat in the line for 30 mins to get my Mama some dinner. Get to the menu to order, and they say "We are out of everything except Orange flavored chicken, beef and broccoli, and rice." What?! You mean to tell me that that's all you have. Why don't you have a sign up?? Even more importantly, why are you still open!? This store is notorious for doing this and wasting people's time. Don't blame shortages and shipment delays, blame the manager! This store is poorly run and gives Panda a bad name. I also live in Chicago about half of the year, and I have never experienced anything like this, ever, at any Panda Express in Chicago. This store sucks and gives the chain a bad name. New management, anyone? read more

Ordered my food on the app was not able to go inside and pick it up line outside did not move in the drive-through for 20 minutes taking over an hour to get food that I pre-ordered tried calling nobody answered the phone multiple times they can see workers just walking around doing nothing in the lobby read more

I waited in line 30 minutes and then we got to the speaker and named about 10 things they didn't have. We used to love it here but now it seens to have went down. You can't go inside which I guess if that's how they want it then that is fine. But at least put a sign out that tells you what they are out of don't make you wait so long then make a book of stuff they are out of. So unhappy read more

This was my second time coming to this location since opening. I forgot to check in but I must say. I've never had The Orange Chicken as fresh as it was today. We went about 230pm. Omg it's was just right. Keep it fresh like that. read more

Got in the drive-thru line at 4:05pm and waited 45 minutes before finally getting to the menu speaker just to be told that they were basically out of everything. And keep in mind this was in the late afternoon, not in the late evening or night time. Absolutely uncalled for! Had you have done something as simple as put a sign in the parking lot as you drive in or have an employee come out to let us know the situation, I at least wouldn't have had to wait all that time for nothing, and I may have considered returning as a customer. I will not be going back. Panda Express has gone downhill and it's very disappointing to say the least. read more

If there is an alternative restaurant that you can find in the area (there are many), go there instead and save yourself lots of hassle. Service is so bad, their on-line ordering is shut down which throws a huge line into the drive-thru lane. Doors are locked, so don't bother expecting to by-pass the line. The line moves at a snails pace, so be ready to burn your entire lunch or dinner hour waiting in line. Not worth it. read more

AWFUL! Order online, pull up (many others did the same plus drive thru line was atrocious. I get there, doors locked. Don't bother calling, they won't answer. Only 2 employees, he tells us who ordered online to sit in drive thru line. Wtf. Lots of angry customers, myself included. Never did get my food but they sure took my $21.00. I contacted corporate, they did issue a refund. I love Panda and am sad to say we won't be back anytime soon! read more

The wait was well worth it! The girl working around 3:00 at the drive-through was so incredibly nice; a beacon of hope for these weird times we're living in. She delivered upon us sustenance that I can only compare to divine ichor, blessed by God Himself. read more

I literally feel so bad for these employees. As a server, I know it's not the regular hourly employees fault, although I KNOW not everyone thinks the way I do. Came here at 830 and they were out of almost everything and they had a sign up saying they were closing early due to staffing. I knowwwwww the employees get yelled at all day long by "Karen's" for not having what they want/not working fast enough/ etc. shame on you, Panda Express for allowing your employees to work without the proper tools they need to do their job to the fullest. This is how you know your company doesn't care about you. Shoutout to all the employees in their working their asses off for $12 an hour while their trash management/higher ups do jack shit read more

I used to love this place but now everytime I've came here they've been closed or I've waited and absurd amount of time in the line. I came to the drive though today at 6:50 and was told they were closed. The previous time I was here I waited nearly thirty minutes in line only to be met at the speaker with a rude employee with a bad attitude. The food is always hot and delicious though but something needs to be done here. read more

The workers were really sweet.They had a rude customer that was holding up the entire drive-through line till after closing but still served us all. They even gave me a free drink and extra spring roll and were very apologetic for something that wasn't their fault. Super sweet! read more

I would not recommend here if you like to get your Chinese food with fried rice. It was NOT even cooked. Unless there's absolutely nothing out there, I would definitely not be coming back. read more

I love Panda Express but this location is always out of stuff and I've tried this location many times because it's the only one around my house read more

Poor service....I ordered on line and then had to wait 17 minutes after my pick up time to get my food. I ordered extra sauce and got zero sauce. EXTREMELY FRUSTRATING!!! read more

I've gone to this location on several occasions. For the most part my experience has been pretty good. Tonight...not so much. This is the 1st time I've used the drive thru. I usually go in and order take out. My teenage son loves the orange chicken bowl. Which is what I got him, very disappointing. The chicken was VERY over cooked. So much so it was crunchy and inedible. I got the plate with teriyaki chicken and broccoli beef. The chicken was fine but the broccoli was scorched. Again...very disappointing. Now I get it, everyone can have a bad night once in a while, but to have problems on both meals? Will be a while before we return to this location. read more

Not sure what was going on tonight but had to wait 20 minutes for food. Was in drive-thru and asked to drive to front and wait. So I waited and waited as I watched the line inside grow too..... finally people started coming out with to go orders all saying not too nice things about their experience inside and their wait. It wasn't overly busy there tonight yet was 8:00....near dinner time enough that they should t be surprised people would be ordering food at that time. Then to top it off the 2 double orange chicken orders that I ordered and paid for were barely a single order...... and did not realize that until I got home. From watching from my car it looked like it was every employees first night on the job. read more

The workers just bull. I was standing there waiting for them to get my order. One lady came up to me hand me a cup for drink so I told them I didn't order a drink and I haven't order anything yet. So the lady walk away from me so I keep waiting. 15 mins after, they got order for those 2 customers behind me and KEEP IGNORING me. I have no words, I was thinking to fight for that but I so tired from work and the workers here don't know how to work or something ? read more

Not sure what the lure of this place is. The food is decent but the overload you with cheap rice and noodles. The veggies in the entrees are largely onions and celery. This location is dirty and the food portions are small. Staff is nonattentive. 16 dollars for a bowl and a plate. Main stream Chinese restaurants are cheaper and much better. read more

The food is always just fine, if I end up with what I ordered. Every single time I go through the drive thru, these people have messed up my order in some way, once even so badly that both of the entrees I ordered were completely wrong. I try time and time again to give these people and this place another chance and I won't be doing it again. read more

I love the orange chicken. Its a little pricey but the service is good. I recommend going into the place and getting it to go instead of the drive through. read more

It's Panda Express, need I say more. I do get the chow mein every once in a while, since it's a guilty pleasure of mine.

We have eaten here several times over a couple years. Today's visit was a pleasant surprise! Crew was pleasant and attentive, food was on par and everyone was busy! No cell phones to be seen, idle time spent cleaning/prepping. Kudos to the management (possibly a new GM?) for turning this location around! read more

My mask feel into a water puddle in the parking lot and I couldn't use it. They denied me when I asked for one and refused to serve me. I personally believe that it was rude and very disrespectful. read more

Havent had a good meal at this location. Been here 3x and food was cold and the chicken tasted off. Cant say Ill ever go back since the food court location at the mall seems to cook better food than this sport. read more

Whoever was on the night shift drive thru on September 24th, my friend and I LOVED you guys. Thank you for your total honesty, it really made our nights. read more

Almost 45 minutes in the drive-thru and the rice was undercooked and hard. I mean how hard is it to cook rice properly? I thought the first time I went here a couple years ago was just a bad fluke. Turns out they still suck. read more

Ripoff!!! Food and service is good, portion size through the drive through is a JOKE! I ordered 1 order of sesame chicken, received my order at the window and got a $4.00 small as hell Chinese takeout box that literally contained 3 pieces of chicken. I asked the lady and manager about the size of the container and my order to see if there was a mistake and they confirmed it. There wasn't even enough food in there to feed my 4 year old. I wouldn't be so disappointed if it was $1.99 or so, but $4.00 is rediculous! read more

Ate at this location when it first opened and the food was not good at all. After driving by the last couple of years and seeing a line at the drive-thru decided to give it another chance. Good news is the food was much improved. Bad news is I was the 7th car at the drive-thru and it took 45 minutes to get through the line. When I did get to the window I was told there would be no more ragoons for the rest of the night and it was only 6:30pm. I won't be going back. read more

Love this location, the staff is friendly and the food is always fresher than any mall location I've ever patronized. It's still Panda Express, so there isn't a lot of variety and the portion size is huge; the service is always fast, though, even when the line is wrapped around the building. Further I can't help but point out that the other review for this location is incomprehensible jibberish. There's nothing wrong with this location and it's great to have drive-thru Chinese in the area. read more

Adrian C. was the person working the drive-thru. He was fast and friendly. The only thing wrong was instead of a sierra mist I got a mtn dew. Not really a big deal because the Kung Pao Chicken was as good as always!!There wasn't a whole lot of sauce in the bottom of the container, which to me is a good thing! It's my favorite and I've never been disappointed! read more

My husband and I decided to eat here for lunch because it was right across the street from our bank. We decided to dine-in and noticed there was quite a line. The staff went through the line quickly and efficiently with warm smiles and happy attitudes. We typically expected a certain QSR quality and were pleasantly surprised the food was cooked great and flavorful! My husband had the honey walnut shrimp and sweet fire chicken breast with white rice. I got the broccoli and beef bowl with white rice. Normally, it seems we're given near bottom of the bowl for the rice, which either is overcooked or not cooked at all and is crunchy. That was not the case today. We both got fountain drinks, deciding on the Ceylon tea. Imagine our surprise to find the tea tasted better than a typical fast food chain's! It wasn't overly sweet and tasted like real, freshly brewed tea! The restaurant was clean and the workers kept their food stations clean as well. We will definitely be back and keep up the great work! read more

This is a great location! I'm there a couple times a week because it's near my work. It's always fast and easy. Even when their busy I get through fast. The food is always fresh. CJ, Abby, and Vurn and the best and friendliest. CJ was moved to another store. I hope they move him back soon! He was the backbone of the O'Fallon location. read more

The girl who was helping at the front of the line was awesome! Super helpful, had a great attitude, and was fast. The system they used to keep the line moving was great, and we were offered the option to wait on fresh entrees which was fantastic! The food came out in a decent amount of time piping hot and super fresh! It tasted delicious and was well worth the extra wait. They even brought it right to our table. read more

We love Panda Express. It is great food for the money. We went ordered at the drive thru and the server was very friendly in the way he spoke to us and his overall customer service. We were served in a very timely manner. The food is good. Our favorites are the orange chicken and the chicken teriyaki. We will be back!! read more

I came out to this location 9-22-2017 as i often do. The orange chicken was made different i asked y and the cashier was very rude and told me i could wait 15 more minutes for more. I had the kids so i got it it was horrible i spent 27.00 on out food and was disappointed i have called the location so many time without any answer i will be waiting a call 618-857-2535 or ill will go to a higher source read more

Extra charge for one of the entrees. There was no sign indicating a price difference, which I had looked for. Wouldn't refund my money and walked away to help another customer. My dollars will never be spent there again. read more