Talk about being ungrateful, rude and getting mad at the other half for wanting to get me a phone…read morecase, from Mobile Plus, hehe. I was busy shopping at the Grand Century Mall for Asian products and my other half sends me a text to come to Mobile Plus, I didn't reply because I didn't need a phone case, was waiting for the one I ordered on Amazon one. hehe. Now I am very grateful, (sorry to my other half) I found a very nice phone case for only $9.99, for my new Iphone 17 plus, also camera protector, and Iphone watch band. The staff was super awesome and nice to even change them for me. What a nice suprise to visit Mobile Plus. Mobile Plus got huge selections of accessories for your electronic device, they get pretty busy! They do repairs also, I think they take phone payments as I saw a customer paying for cell phone bill, and also they sale used unlocked Iphones. Located at the Grand Century Mall, the business is a Gem. I am super happy that I got all of this, at a shop I did not plan on visiting and super cheap too. I need to protect my IPhone, what a relief.

Very disappointed with this SCAM cell phone seller. We bought a phone and asked several times if…read moreit's unlocked for all carriers. The employee ensures it does. We ended up returning the phone because our sim is not working. He then tells me, it doesn't work on Walmart SIM cards. Then charges a FEE for return. Bad business

Absolutely the worst customer service. Calls are outsourced to another country. They don't…read moreunderstand you and you can't understand them.

I'm never doing business with these ignorant jerks ever again! I've been trying to get through to…read morethe customer's service regarding a defective phone and exchanging it for a new one since I'm supposed to have the defective one insured. But every time that I call, I either get a busy signal followed by call ended or it rings a few times followed by call ended! I don't have time for this crap!

The screen of my Samsung note 10 broke and I reached out to several providers on yelp…read more This providers answered in no time and sent the qoutes for the screen repair. I dropped my phone and got it back in 45 mins with a brand new screen. The service was super fast and price affordable. I would highly recommend this place for cell phone repairs.

Responsive, quick and did a great job. Didn't hurt that he also had the best rate for anyone I…read morecontacted.

I've been a Verizon customer for almost 10 years and have visited many Verizon stores in San Jose…read moreover the years. Today my wife and I came to the Verizon store at 1150 S King Rd #10 to upgrade her phone. We only waited about 10 minutes before Jonathan helped us. He is a very young employee, but I was truly impressed by his professionalism, knowledge, and dedication. He explained everything clearly and made sure we received the best promotion available. Jonathan even skipped his lunch break to help us and make sure everything was perfect. In my 10 years with Verizon, this was one of the best customer service experiences I've ever had. Thank you Jonathan for the excellent 5-star service! Toan Pham

Tremendous service today. My newly-acquired iPhone 17 had malfunctioned during the activation…read moreprocess. The phone could neither make nor receive calls, so I scheduled an in-srore appointment at the King Rd. location. The technician listened to my explanation of what was wrong and knew immediately how to solve the problem. She worked through the solution methodi and professionally. In about 30 minutes my phone was fulky operational. i couldnt be more pleased with the support.

Today I had the pleasure to visit this ATT location at 2980 E Capitol Expy…read moreUnit 60 San Jose, CA 95148 First I would like to thanks AT&T for having amazing people just like Jessica. it was so pleasant talking to a professional. Jessica was able to go through all my transactions the experience better than expected. Thank you jessica for making my wife and I like family ,jessica professionalism was upstanding ,the patience of her was amazing. I have three little kids they come and go everywhere and she had the patient and understanding of Dealing with them. Her vision as AT&T team goes beyond by providing everyone a great service and professionalism. One thing I would like to mention was that she went out of her way to talk to my wife about importan detail in our family plan wow thank you . Is really rare to see people like her managing every little things and every aspect on her store. I just want to thanks AT&T for having people like her. My experience at this location was and it will always be 5 starts Highly recommended Big shoutout to Jose /steven 49ers - malysa /long raiders Great team work

First time I was told or yelled at by an ATT customer service from this store to "DON'T EVER COME…read moreBACK HERE!' On 3/16/26 I went to ATT. I asked Lee for the same wallpaper another ATT guy helped me on 3/15 but the photo I used on 3/15 was the wrong 1. I'm always thankful, always saying please, please I need 1 quick ask for help. This guy Lee's not really wanting to help or he works for all these ATT products & told me he doesn't know anything about iphone. His tone of voice is impatient, makes me feel I'm stupid No one's there@AT&T. It's hopeless. I walked away. Lee screamed at me (behind my back) & said loudly, 'DON'T EVER COME BACK HERE!" I asked for the manager but waiting & waiting so I just decided to leave telling him I'll call to file a complaint. I can't find file a complaint at ATT website. So here I'm at Yelp I've always done a quick visit for help w/my iphone. I've always have ATT customer svc ready to help in whatever they can do. NO ONE ever told me to never come back@ ATT store capitol expwy. I've been a client of ATT for at least 25 yrs (w/my husband now ex husband). I'm always fair if one deserves it, you'll see some of my positive reviews

Their manager and staff are very knowledgeable abd friendly! Karm is definitely a gem! We inquired…read moreabout how we can improve our internet speed, and we walked out saving about $60/month! Karm walked us through the entire process. Such a great experience!

Our go to place for Xfinity needs since they opened. Everyone who has helped us is knowledgeable…read moreand friendly. Today, the store was filled with customers, but Karm was able to greet and help me return a device very quickly. Very attentive, professional, and informative. Customer service there is always a positive experience.

I came in for transferring my data's to my new iPhone 16 pro the gentleman helped me easily and…read moregave me best price so cheap thanks for service

I came in with what I thought was going to be an expensive nightmare. The metal tip of my Lightning…read morecable had snapped off inside my iPhone's charging port, and I couldn't charge my phone at all. They examined it and showed me that the connector on the logic board was damaged -- the wires were exposed -- and the entire port assembly needed to be swapped out. Honestly, when they said it would take about an hour, I was already mentally preparing for a big bill. But the final price was only $95, parts included, plus a 3-month warranty. I was genuinely surprised. Beyond the price, the explanation was thorough and easy to follow, and they never made me feel rushed. This is exactly the kind of repair shop you hope to find. I'll definitely be a returning customer.

Fred did an amazing job swapping the original control boards on my 3 Emotorwerks / EnelX JuiceBox…read moreEV chargers with OpenEVSE boards, as well as a relay on the older unit. He did so for an extremely reasonable price, and very quickly. I could not recommend him more highly. I will be using his services in the future to repair the many other electronics I own that are not working properly.

Absolutely top drawer service!! I had dropped my cell phone and the battery would no longer charge,…read moredespite trying all the standard reboots, different cords, wireless charging, etc. Fred, the shop owner diagnosed it rapidly and since I was fortunate that he had the parts on hand, was able to repair it the same day. This business owner is SO kind and great to work with! Also, where others may have just said the motherboard is shot, he was able to find the problem IN the motherboard and micro-solder the replacement for that specific part, saving me quite a bit of money, I'm sure. I wholeheartedly recommend Fred and now consider myself his long term customer.

Best phone repair in San Jose They can fix any problem…read more I recommend everyone here best service especially om ask for him

I called Phone Hut Repair on Jan. 23rd and got a quote of $320 to repair my phones broken front…read morescreen and back glass. I asked if I could be provided a quote via text or email so I could provide the quote to my insurance for approval and they said yes I'll text it to you...I did not receive any text. The next day Jan. 24th I went in person and apparently he remembered my device and said he sent me a text I mentioned I did not receive anything. He took my name and phone number and stated I'll send you a text with the quote in 15 minutes. Yet again I have not received any quote so I'm unable to provide my insurance with it and continue my claim. The repair cost would have been paid out of my pocket and I would have been reimbursed. They would not have to deal with my insurance so I'm not sure why they lied to me twice and didn't want to provide a quote. Oh well taking my business elsewhere.

The large banner outside waved Metro PCS. I'd seen it the other day when I drove by. That's what I…read morewanted. So I came back here with my brother. Finally, a cell phone for him. *Good Advertising* Walked in and the nice gentleman behind the counter greeted us warmly. He had everything we wanted in stock. *Perfect!* I had done my homework so I told him what I wanted but I had a few questions. These were knowledgeably answered and I could tell had I needed to know more, this gentleman would've been able to assist me. *Fast, Friendly Service!* Phone was taken care of, everything in order, sorry, no checks please he said as he smiled nicely. Credit cards or cash ok, (not sure on ATM). No problem. Everything with a smile. He even laughed at our silly Hello Kitty joke. *Nice & Friendly!* In and out in 15 minutes with everything in hand. *Speedy & Friendly.* I had to ask the gentleman the name of the place. I don't know if I would've seen the sign or not. On the corner of Tully and McLaughlin. *Good, quick, knowledgeable service and best of all, Friendly!*

Came here to help my mom pick out some phones for her and the staff was very sweet and helpful!…read moreThey took their time showing the different phones and options available.