Had a problem upgrading my phone in with a different location they did something wrong so I went…read morehere and spoke to Zeus and he was very helpful and got the problem solved in minutes.

I had an extremely frustrating and disappointing experience with AT&T…read more When I purchased my new phone, I was trading in my old one. The sales representative advised me to keep my old phone for a few weeks before bringing it back for the trade-in. However, he never mentioned that there was a deadline to complete the trade-in. Had he simply told me about the deadline, I would have returned my phone on time without any issue. When I finally brought my old phone back, I was shocked to learn that I had missed the trade-in deadline and my phone could no longer be accepted. I immediately called AT&T customer service and spent more than an hour on the phone, only to be told that they would not extend the deadline or honor the trade-in. There was no willingness to take responsibility for the misinformation provided by their own representative. I know I would have turned in my phone on time if I had been given the correct information. Instead, I am now paying the price for a mistake that could have easily been avoided. This experience has left me incredibly frustrated and disappointed. Because I recently purchased a new phone, I am now locked into staying with AT&T unless I pay off the full remaining balance of the device. If I had the option, I would leave immediately. Instead, I have no choice but to wait until I can end my commitment, and once I can, I will be switching to another carrier. AT&T has completely lost my trust. A simple failure to communicate important information has cost me hundreds of dollars and turned what should have been a straightforward trade-in into a terrible customer experience.

I don't know what happened to this store...but It used to be great. The gal who helped me seemed…read moreinexperienced , since I had to suggest wht she should do...then she contradicts what I was told by their customer service rep on the phone! then I misplaced my ID, and said I'd have to run home for it...she agreed and said I can't get into your account without an ID. I looked up, and she was gone chatting with another worker. Excuse me, I will be back, thank you--"uh-huh" ok, that did it. Never going back to this one.

Online it says closed at 8pm. The door says 7pm. I came today at 6:08pm and the iron gates was…read morepulled down and closed.

I took a phone which was not turning on, no display and Mike took it off examined it and said I…read moredon't have the screen but you can order and bring it and I can fix it for you. I took the new screen and he fixed it in 20 minutes. No drama nothing, very professional. I loved the service. Thank you Mike.

I'd definitely recommend this place--and Mike in particular--if you need a device repair or parts…read morereplacement. I came in initially to get my wife's iPhone (12 Pro Max) battery replaced. During the visit, Mike also asked about the screen, which had been replaced a few years ago at a different location (which I won't name). He pointed out that the previous repair used a lower-quality screen rather than a genuine one, which finally explained some issues we'd noticed back then. Mike replaced it with a proper screen, and now the phone feels like new--perfect for my daughter to keep using. Since he did such a great job on my wife's phone, I decided to go ahead and replace the battery on my own iPhone (12 Pro Max) as well, since it was down to 69% maximum capacity. That's why I'd definitely recommend Mike and his shop to anyone who needs device repairs or parts replaced. He's honest and will let you know whether a repair is actually worth it. I'll definitely be coming back when my kids break their devices, and I'll continue recommending this place to anyone who needs their device serviced.

I accidentally spilled coffee on my MacBook keyboard and brought it to Ray right away. The repair…read morewas a bit pricey, but completely understandable given the amount of work involved. He had to remove the keyboard components and thoroughly clean the inside of my laptop. Thankfully, he was able to fix my MacBook. Ray was also incredibly helpful in explaining how to properly back up my data and what steps to take if something like this happens again. He even helped me back up my MacBook to iCloud. If you ever spill liquid on your device, shut it down immediately and bring it to Ray. He saved me from having to buy a new laptop!

My computer crashed the other night right around 5:30 pm so I got on the old interweb and found…read morethat TechCare was open until 6pm. I called them at 5:50pm and spoke with Ray "I think he is the owner" anyway I told him what was going on and he said to come on down and that he would wait for me. When I arrived I noticed that they have a big Yelp banner on the window, I walked in and spoke with Ray about the problem and showed him a picture of what the error was, he was up front with me and explained that if the hard drive was bad that he would not be able to save my data. I told him to do his best to save my data. The next day he texted me with a quote and said that he would be able to fix it and save my data. I told him to fix it. About 3 hours later he texted me again and said to come on by and pick it up. Now when I arrived he didn't just give me my computer and send me on my way, he sat me down and explained that I have 3 different options to save my data just in case the hard drive or computer crashes in the future. He also said that if I'm not sure how to back up the hard drive or need help with anything to call him and he would walk me through it. When all was said and done, he charged me $299 out the door and my machine is working flawlessly!! Thank you Ray! You got a customer for life.

Not even a one! Beware..... they are keeping phones for customers who walk in! Ordered phones on…read moreline through Verizon (0nline said they had them in the store). Went to pick them up and they didn't have them in the store. CAUSE US MANY HOURS OF PROBLEMS, AND EXTRA CHARGES!

Up until yesterday, I had been an AT&T customer for longer than I'd care to admit. However, my bud…read moretold me about a phone plan that Verizon recently launched and emphasized that it would be worth the pain of switching carriers. She also told me that it would be worth driving over an hour ( from the east bay) specifically to the Campbell Verizon store to see Brian C. because, "he's the best". My bud wasn't lying b/c the phone plan offer was really good and Brian really is the best! Brian VERY kindly & patiently helped me choose the best plan for me and my family. He tried his best to get me the best deal, customize a plan that works for each person in my family, and did not try to oversell or pressure me into making any decisions. He was super knowledgeable, explained options in detail, and took solid notes to provide me with real numbers. It's worth noting that there were customers were shuffling in and out of the store while I was there but he didn't rush the process and tried his best to attend to other customers as well. 5 star experience!

Very friendly and helpful. Outstanding service and quality workmanship. They diagnosed the issue…read moreaccurately and had my phone repaired in no time

Cracked my iPhone screen and loved my experience here! Zak was really helpful and the price was…read moregood too

"Excellent service! I brought my iPad in 3 days ago with a cracked screen, and they did a great job…read morerepairing it. The quality of the work was excellent, and my iPad looks and works like new again. Friendly staff and a great overall experience. Highly recommended!"

Everything was well from first contacting them to fix my iPhone 6S. A lot of other places told me…read moreit wasn't worth it or to just don't bother or to buy a new phone but not them. They responded quick and offered me a quote before I took the phone in. Once inside they explained the process and from there repaired my phone. I was about to give up but thankfully they came in when needed. The location is a bit hard to spot but I've attached photos to help others locate it. Best overall value for repairs, highly recommended!

Best phone repair in San Jose They can fix any problem…read more I recommend everyone here best service especially om ask for him

I called Phone Hut Repair on Jan. 23rd and got a quote of $320 to repair my phones broken front…read morescreen and back glass. I asked if I could be provided a quote via text or email so I could provide the quote to my insurance for approval and they said yes I'll text it to you...I did not receive any text. The next day Jan. 24th I went in person and apparently he remembered my device and said he sent me a text I mentioned I did not receive anything. He took my name and phone number and stated I'll send you a text with the quote in 15 minutes. Yet again I have not received any quote so I'm unable to provide my insurance with it and continue my claim. The repair cost would have been paid out of my pocket and I would have been reimbursed. They would not have to deal with my insurance so I'm not sure why they lied to me twice and didn't want to provide a quote. Oh well taking my business elsewhere.