I thought going into this location would provide a professional timely transaction, nope, I was so…read morewrong!!!!! So much time wasted and the reality is the staff isn't even professional. The manager is not understanding nor does she offer any solutions. The manager clearly doesn't care. The workers seem like they don't care about anything other than themselves and their commissions and review ratings. Here is a 1 star rating for you douches. They don't make you feel valued and couldn't care less. It shows. Very surprised to experience this in Palo Alto. I think I'll go to ATT instead. ATT signal is better in Palo Alto and Mountain View both anyhow. This Verizon location is really hard to do business with.

We were early for our 2pm appointment, but Shannon immediately started helping her Ladyship and…read moremyself. Her Ladyship was going to by me a A54 Samsung cell phone for $499.00. yes, for my birthday. Shannon looked at her account and presented me with a phone that was way better . . . light years better! Shannon was great to work with, great sense of humor, and very knowledgeable. I love my new phone and we will definitely be back for some accesseries.

6/28/26 Oh my! The Lady Duchess is frantic over a text she received this morning from ATT, so…read moreloaded our butts in the car and (her driving, me blindfolded) dashed off to this ATT store. We were greeted by smiling faces, good mornings, how are you. Worked for me, the Duchess on the other hand was in a panic, so Rafaela, sat us down and began to look over the issue. While looking over things, she was soon joined by her manager, Samhhriddi. The text was a spam, so all was right with world. Be wary, there are tons of ATT spam texts. We ended up dropping Verizon and bundling with ATT as they gave us an offer we couldn't refuse, plus we've had an account with ATT for 24 years and it just made since and saved some $'s. Replaced our Verizon cells, and I like my new cell better with its larger screen. The ladies were supremely patient with the duchess who had a yard long list of questions. I will add we were there at 10 AM, so we the first in the door with no wait.

UNBELIEVABLE! Was it…read morethe new iphone release, or just the usual long wait at the AT&T store. IDK, but the manager greeting at the door had SERIOUS attitude towards me. Was he power tripping? Not sure, but he was very cold. So after the 60 minute wait, I meet with a rep, who asks for me ID. After running out to the car for my wallet, I saw the rep was already talking to another customer. That boss at the door told me I was back in the queue. Only 30 minutes later did I realize he put me at the very end of the line. Really? Really?? I would have to wait in the queue twice because I left the store for my ID and came back? What is this, monty python? When an elderly guy came in, the boss became so nice and immediately helped him fix the problems, and sent them on their way. That was cool. So he totally had discretion over "policy". But he chose to beat me over the head with the rules. Unreasonable. And rude. I've bought phones here before, with no problems. I guess just toe the line. Or maybe hope that the "don't give a hoot crew" isn't on duty that day. Or skip this location all together.

Nicholas was great today! He helped me to add International travel!…read more Thank you so much!!!!

As a small family business that runs a licensed school, we rely on strong phone and internet…read moreservice to operate smoothly. Unfortunately, our experience with AT&T has been disappointing on almost every level. Internet (Fiber) We pay for AT&T's highest-tier fiber internet for our family business, and the service is awful. The connection is slow, laggy, and unreliable. Our office is just at the end of the yard, and the internet barely reaches it. We're spending premium prices for something that should be fast and consistent - but it's not. Phone Service We have multiple phone lines through AT&T and the bills are extremely high. We've seen random charges like late fees (even though we're on autopay) and out-of-town phone fees that no one can clearly explain. Anytime we try to get help or answers, we're left more confused. In-Person Customer Service The store experience is disappointing. The staff don't seem trained to actually resolve anything and aren't helpful when you bring up billing issues or problems with service. Phone Customer Service Calling AT&T is just as frustrating. Our teacher has waited 30-40 mins on hold more than once. When someone finally answers, they can't explain what's going on or fix the issue. You get transferred around or told to "wait for an email" that never comes. Teacher Discount If you're a teacher for a daycare or preschool and thinking the teacher discount will be a helpful perk - think again. This is now the 4th time in 4mos that I've received the same message telling me to re-submit my documents to prove we're a licensed school. I've already submitted everything 2x & WAS approved -& still, they remove the discount after a short time, then send the same message again. Here's the message I keep getting: "You're almost there! Upload your ID to see if you qualify for the AT&T Teachers and families appreciation offer. You need to submit your proof of eligibility within the next 14 days or you may lose program benefits or any discount you might currently be receiving. Once you've uploaded your doc, keep an eye out for either a confirmation email or a request for more info from us." This has happened every month since I applied. We've only actually received the discount 3x- every other time it's been removed, & now we're on our 4th document request. Overall Experience We're paying for top-tier internet & multiple phone lines, & the service continues to disappoint. Between the unreliable connection, overpriced phone plans, poor support, a broken teacher discount system, we're seriously reconsidering staying with AT&T.

Strangely there isn't a review or even a listing for this Apple Store located in downtown Palo…read moreAlto. Came here for the first time to pick up my iPhone 14 Pro. Of course there was a line. Sept 16 was the first day the 14 was made available. Opted to pick it up at the store. Staff at the door was very prompt in letting all who were there to pick up their new phones to enter the store and directed us to the tables with the staffs ready to help. He led me to Vince (I hope I got the name right. Super friendly guy and asked if I needed help in settling up or if I had any questions. Another staff came from the back of the store and handed him my new toy. He went "Wow!! 1 TB?!! Nice!!" I told him I had been surviving with the measly 64GB since 2017. Yes, I had an X. Just like my X would dictate what storage I should and could get, he said then "you do not need more than a 64GB!" I had to listen even though I paid for my own X. My bestie said yesterday that was so extreme, from a 64GB to going ham with a 1TB! I told her that happened when people got repressed for so many years. So yes, I got what I wanted for the first time and I am happy!! To that abusive being, if you are reading this.. I hope you would not stalk me ever again on Yelp or anywhere else. Karma may be busy at this moment, but eventually they would come for you and you would deserve what you have done to me all these years. Sorry fellow yelpers for trauma dumping on a Sunday evening! Life moves on and it is always best without any toxicity! Back to this store, I walked in and left happily with my well-deserved 14 Pro. The staffs there were amazing and I am so happy to have a wonderful first time experience here. This will be my go to Apple Store from now on. 09.16.2022

Jose at the Genius Bar was amazing! Super friendly and helpful! Fixed my issue with my MacBook in 3…read moreminutes! Thanks so much Jose

I received outstanding customer service from Stina. She was professional and personable. My cell…read morephone Issue was resolved with suggestions.

Had an appointment for 640 pm, still waiting for someone to show up at 740 pm. Happy to sell, get…read morein line for service. Not sure why they would dole out appointments if they can't service them.

Took my bose mini link speaker into fast repair for battery replacement , owner was both honest…read moreand very helpful in checking my charger and found it was my charger not the battery. He spent a lot of time with diagnosis and even re-screwed the battery back in which required a special took. Definitely recommend and will use service in the future.

Extremely poor communication and hard to reach by phone. Never got anything done by the dates they…read moregave to me. I brought 2 GPUs in to get fixed -- 1 just had a loose fan, and the other had a firmware issue. Took over 2 weeks for them to get the GPU fan fixed (if it was fixed before then, they failed to contact me to let me know). On top of that, when I took the GPU out of the box, I noticed it was damaged! The tech obviously had dropped it and didn't think it was necessary to tell me! What a way to leave a bad taste in my mouth--lost my trust immediately at this point. We're already a month past when I first brought them in, and I'm STILL waiting on my other GPU! Frankly, I think I'll be going in tomorrow to get it back. I've sent multiple messages through Yelp when I've been busy at work, and they just leave me on "read" with no reply. Do NOT bring your stuff here. They will tell you that you can reach them whenever you'd like--but that definitely wasn't the case for me. You are going to have to do all the work on your end if YOU want an update from THEM. Thinking back, they never even had me sign any type of paperwork for repairs / services. Big red flag to me after seeing they damaged one of my GPUs. Will update this review more after I get my other GPU back. What a letdown..

Twenty months later, the battery they put in my Pixel 6A is still doing fine. I was having trouble…read moreplugging in the charging cable, so I brought it back. They cleaned the dirt and pocket lint out of the USB-C port (they have a microscope, so they got all of it), and didn't even charge me. Definitely my go-to place for phone repair.

I have heard great things about these guys but not used them until today when they fixed a small…read moreproblem with my iPhone (and didn't charge me!). They are a great addition to Menlo Park, very professional and very nice people. And very useful to have nearby.

Just had the worst experience of my life here. On March 4, I went in the store on my lunch break to…read moresee if I was eligible for an upgrade. David, who is apparently new, was helping another client, but chose to order a new phone for me to come pick up when it got there. Never did he mention that I owed 400+ for the old phone. I went in today to pick the phone up, spent my entire lunch break dealing with Justin, and got literally nowhere. They had my contracts attached to the wrong lines, had us transferred about five times and even hung up on us. I was 30 minutes late back to work from my lunch break, but decided to go back to work without resolving this issue in return returning when I got off at 4:30. From 430 until 6 Justin went back-and-forth with higher ups and nothing was resolved. Right at the end he says..."oh , you have a balance, that could be why it wasn't working!!!" ... they couldn't have looked to see if I owed the balance prior to making me sit through all of that trouble? I spent 4.5 hours here with nothing but frustration built up. This was enough to make me want to switch to another phone company.

Walked in, their was no greeting from the Verizon employee. When he finally acknowledged her…read moreladyship and myself, he asked why we were there? Inject some humor? I stated for a phone, laughingly. I can't do that, we're down. Her Ladyship, coyly asked ... down where? He, just repeated he could not help us. Her Ladyship, flustered, looked at me, and I told her (me guessing) that their network must be down ... again. She asked if we could just look at some phones, but no. Okay, this guy had all the personality of a dead door mouse. Her Ladyship, asked if he knew of another Verizon store, that might entertain our wishes, and he directed us to another store downtown, which was closed. We're scanning the net now for deals, perhaps not Verizon.