I worked with representative Chanel, she was thoughtful, knowledgeable, kind and had an uplifting spirit!! I appreciate her help. However the reason I'm giving this 3 stars is bc of Loretta's extremely rude, ignorant and entitled attitude of was extremely off putting. She injected our checkout process by rudely telling myself and Chanel that a coupon which I pulled up directly from Pandoras website was not something they offer and proceeded to rudely tap my phone screen without me giving her consent to to touch anything in my possession. Chanel very politely went to see if she could find the barcode for the coupon I presented and in within 45 secs she was able to find the exact coupon with the code to check me out with the purchase of two of most popular bracelets in store. Chanel understands great customer service, Loretta however needs a hard lesson on personal boundaries, an attitude adjustment, store policy/accuracy and going above and beyond to service customers correctly. Her attitude towards other customers in the store was disgusting, short tempered and she seemed agitated. I'm sure many people would love to be in Loretta's position as a sales rep at Pandora, I hope the managerial team gets her in order, as I plan to shop here again and would hate to take this to corporate next time if her service isn't up to par after some time. Thanks Chanel, again for your graciousness and going above and beyond to help a valued customer! read more