Three stars just because they are not consistent at all and because of their delivery policy. It's Panera so the food is pretty good overall. Sometimes, portions look questionable. Sometimes I get huge portions and at times I will get a super small portion of I'm eating in the restaurant. Also, there was a point where I had to double check my pick up order every time down to the fork and spoon because it would be consistently incorrect. The price point is somewhat reasonable. I always get the pick 2 or the pasta meal which is always filling and worth the price. -1 star because I was delivered an incorrect item. I suggested to management that the driver either return with the corrected item and I could return the incorrect item (exchange like other delivery places) or get some type of credit to my account. The manager on duty was not accommodating at all. I could understand if it was a pick-up, but if I get a delivery, what's the point of having to go to the store to have my food made that way I suggested while still having tipped and paid a delivery fee. The inside is typically clean. There are always people working on their laptops and not eating anything, but it doesn't phase me unless there are no open spots which is rare. The layout is kind of odd though. You have to walk and maneuver through tables to get to the register area. I still eat here because they deliver to my home and because of the reward program. I prefer the University location much more. read more

I love Panera! Their food (everything, and I do mean everything) I taste is absolutely wonderful. I love their pumpkin muffies. The muffies are muffin tips with no body. Delicious! I love tyre fact that they have fountain green tea! Not a big fan of their lemonade though. If you have never gone to Panera you are truly missing out. GO NOW! read more

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Jason and lesa were the best so you should come here they have the best food ever they are also so nice.

Did a livery driver came earlier than expected. He was very nice, professional and polite. The food from Panera bread was as expected, wonderful. read more

Flatbread Sandwiches was served ice cold. In addition they forgot 1/2 of our order. No chicken Cesar salad. I called 4 times and no answer . I guess they are too busy taking all the complaints on pick up orders . read more

I came in to meet someone for a consultation and to complete some work after the meeting. I ordered a green passion power smoothie and a cinnamon crunch bagel with honey walnut spread. The staff was friendly and the atmosphere was inviting and relaxed. The prices are a little on the higher side for breakfast items but I'm convinced it's because of the freshness and quality of the ingredients. I would recommend stopping in for great quality food and if you're looking to get some work done. The background music is helpful in focusing your attention and the ample seating inside and outdoors allows for space to get comfortable and not feel cramped for space. read more

The foods a little pricey and sometimes the orders run a little late. But the staff works hard and they try their best. The food is always great so I never mind the wait! And if they mess something up I just kindly ask for it to be fixed no big deal. Thank you Panera Bread staff! Keep it up! read more

This location is becoming very slow and rude , waited 5-10mins for a frozen lemonade agave which should not take long to make when I looked around the counter everybody was standing around talking. No welcome to Panera or anything very rude and inattentive. read more

I come here primarily for the bear claws at the bakery. Today was no exception. However, a bit more hungry I ordered the Turkey apple and cheddar sandwich and it was fabulous!!! The cashier forgot to ask my for my phone number but that was the only issue. read more

I eat lunch here a couple times per month. The staff is very friendly and the food comes out quickly. I think Panera is a little overpriced in general but it doesn't stop me from coming back. read more

Panera is just ok to me. I mean, if you're looking for a quick lunch it's all right. But I will tell you they are so stingy with the meat on either a salad or a sandwich. They're a little bit overpriced for what you get. But again - OK if you're just looking for a quick lunch. Very friendly employees and most of the time the place is average when it comes to cleanliness. I usually have to get someone to wipe off the table. read more

I'm at this Panera often. My order is always as I requested and delivered to me on time. Love that I earn generous awards for eating such great food. read more

Not a fan. The food is ok, but a little too expensive. The biggest problem that I have is that all of the booths are always taken up by fake business people that do not have an office to conduct business in, so they spend all day here. We are here at lunch on a weekday, and every booth is taken up by people with laptops and iPads, but no food in sight. If you want people to come and spend money, allow them to actually sit down to eat. read more

Always fresh food. Very nice staff. We like breakfast to go from here at least once a week.

I have been a member of Panera Bread for many years, holding a member card yielding food perks. I have dined in, ordered take-out and purchased gift cards. The December incentive of an in-store $50 gift card purchase to receive a $10 bonus card was inviting. I entered the Whitehall store at 6:36:46pm, December 14 and in addition to purchasing my dinner, paying it forward to the customer behind me, I took advantage of the gift card incentive. The cashier, Shenika could not process the transaction and sought her manager's assistance. Once the transaction was completed I was instructed to retain my receipt because the $10.00 bonus card was not showing any amount. Apparently, the bonus card would be valid January 1, 2018. December 30, I gave my son the $50.00 gift card to purchase his dinner. To my chagrin, my son called me stating that the card was void of funds. The manager, Jay told my son to call an 800-customer service number. When my son called me, I retrieved the receipt and called back providing the manager with the date, time, cashier's name, and amount charged on my MasterCard. Jay insisted that I needed to call the 800 number. When I called the 800 number I was told that the "team" responsible for reconciling gift cards do not work on weekends and I would have to wait until Monday or Tuesday for resolution. This is unacceptable--clearly, the payment was made and for whatever reason, the transaction was not properly completed on Panera's side. I lost it, because had I given this card as a gift to someone it would have been even more humiliating. My son was made to wait while being told that the card could not be honored even though the manager was able to pull up the purchase on the POS system. My contention is that with valid proof of purchase, manager ability to confirm said purchase in the POS system, there was no immediate resolution to this customer service debacle. I hope no other customer taking advantage of this holiday incentive experienced similar issues. Customer service is the thread of business and in my opinion, Panera Bread failed miserably in this situation. The manager should have issued a new card with the proof of purchase and then reconciled on Panera's end. As a Panera member, they have ways to track and reach me. I was not leaving the country or planet, so this was a slap. As much as I may favor some Panera products, they can keep their membership and I will not be using Panera for a long time, if ever again. read more

To start off... Panera has gotten rid of the breakfast menu. Unfortunately , the breakfast menu was still up for view inside of the Charlotte Northlake location making my decision for breakfast before work even more difficult. Ellen, the sales associate, was very rude but in a passive way. As I was looking at the menu to decide what I wanted to eat, Ellen interrupted my thought process but loudly stating "I'll take whoever is ready!" Shocked, I looked at her in awe. In my experience to this establishment and any other fast food shop, I have never felt like I'm being rushed. This time was different. Ellen was an elderly woman and looked like she might have one or two grandchildren. She stood with a grin as I apologized confusingly for taking my time browsing the menu. I saw there was one potential customer behind me in line also browsing the breakfast menu, so I decided to make a quick resolution. I wanted to order a breakfast Asiago bacon, egg and cheese on a toasted Asiago bread, a sandwich I have previously ordered. Ellen, my helper, informed me with a smug grin across her face, that they no longer served breakfast. To my amazement, after observing the loud and proud Breakfast Menu, I was yet again bewildered about my food. So I then settled for a toasted croissant with butter, another item I've purchased previously. After a short pause, Ellen informed me that they will not toast the croissant because it will in turn ignite on fire. I was thrown back. I have never received so many denials in all the times I've dined from Panera Bread. I've never NOT gotten what I wanted from a Panera Bread in the duration I have been a customer. And I have never been treated so rudely by an employee of any Panera Bread in my current city. In fear of writing excessively and over stepping my point, I will conclude my complaint of a recent experience at the Charlotte North Carolina Northlake Panera Bread with the last straw and perhaps the result of my lack of ever returning to this location again. After not being told that I received a free pastry due to it being my birthday, I had to apprise Ellen that it was a valid coupon for me to use. I then began to search for a suitable birthday dessert and chose a giant cinnamon roll. I asked nicely if I could get that pastry warmed up. Ellen proceeded to instruct me that there was a microwave right behind me. Again another experience I never had at a Panera. Someone refusing to heat a pastry up for me. More work for me to handle when I came there expecting a pleasurable time. After microwaving my giant cinnamon roll I noticed that my pastry was thrown into the bag with no napkins and ended up upside down resulting in the icing to get stuck on the brown paper bag. In order to enjoy my free pastry, I had to rip the bag open to avoid getting the excess icing on my hands as I didn't want to have sticky fingers before I head into work. I was shocked and appalled at the horrible service I received from this establishment and I surely will not be returning anytime soon and will pass this story on to my many acquaintances and advice them to avoid experiencing a unpleasant visit like I had. Yours Truly, Morgan Greene Esq. read more

I'm really into health. I'm also really into the idea of not feeling like crap after I consume food. Their [fairly new] Mediterranean quinoa salad is a complete grand champion. I highly recommend it to anyone who cares about their body and cares to give their taste buds a borderline foodgasm. read more

My family is traveling through on our way home from vacation and stopped here for breakfast this morning and had the most wonderful experience. We were greeted very kindly by Carlos who took the time to connect with us while also efficiently taking our order. He brought our food out to our table and we noticed he did the same for other guests he had helped. He was incredibly warm and kind and it made the start of our day extra nice. The food came out quickly and perfectly and the restaurant was clean. read more

10 am. No breakfast crowd. No lunch crowd. 2 people in line. Ordered breakfast sandwich took 15 minutes. While I watched people in kitchen rub faces and hair repeatedly. All kinds of trash on ground in kitchen Dropped utensils on ground picked up without cleaning. 3 coffee carafes empty. Trash on tables. There were ALOT of people working. Decided against eating the sandwich, asked for refund. This is only Panera I have ever seen like this. It was gross read more

My husband and I stopped in here for a cup of coffee and dessert. The coffee was fresh and delicious. The carrot cake cupcake he ordered was neither! It seemed old. It was hard and very dry. He ended up throwing it away. This Panera was not as clean as the one near Concord Mills that we usually go to either. read more

Staff was not familiar with newer menu items. Tried the turkey,apple and cheddar and it was a cold sandwich with two small pieces of turkey. I was unimpressed for the price of over 5 bucks for half of a sandwich. Maybe less money should be spent on commercials promoting new sandwich and more for more meat. Salad and soup were tasty as usual. read more

I love Panera. Plain and simple. They always get my order wrong, but it's always so good once it's made correctly. Seating and parking are always an issue though. Service is never less than mediocre, generally more on the good side. read more

Great salads. Great soups. Great sandwich's. Bad service. Not gonna say the food is bad though. There is almost never anywhere to park or sit though. I really enjoy almost everything ive tried here and believe they could step up the customer service just a little. read more

Order 1/2 Greek goddess salad. Greens looked old and not fresh. Apple was more green than red. The food was not as good has I had in the past. I guess that was happens to places like this, cut corners. read more

Having been to numerous Panera Bread locations around the country, all I can say is Dern!!! This location is slipping. I've gone there off & on for a few years now. Lately, the coffee station is a nightmare. The coffee is rarely hot except right after they bring the urns out. They let it sit way too long also. On more than one occasion I have asked them to replace a coffee urn that had been sitting there from one to one and a half hours. It also seems they need to replace the urns for newer ones. The only location I've ever been to where the coffee isn't even hot is this one. And that coffee station is way too small. The outside parking area needs a good power-washing. There are what appear to be all types of food stains and even vomit dried into the ground. It's always sad when an eatery lets itself go. read more

Panera Bread has always been a "second office" for me, and this particular location has been added to the office site list. In the last several visits I have been happy with the service, professional demeanor and attitude of everyone I have encountered. The rush hour lunch line is moved quickly and the location is always clean. My last visit was with a group for a meeting, and Deshaun was extremely helpful and even suggested things my group could do when, and if we return for our next meeting. We will be back Deshaun, Thank YOU! read more

Lot of bad reviews for this Panera but our experience was nothing but pleasant. Quick and friendly service, food was done within 10 minutes. Orders were all correct. Mac and cheese is always THE BEST. Always reliable and delicious. read more

We probably order from this location once every 2 weeks. WITHOUT FAIL everytime we order they are out of one item we want to order. Baked potato soup is not available after 7pm ever, it's unreal. And if they realize an ingredient isn't available for your order, they don't call or cancel the order. No, they just don't make it. That happened and it took 20 minutes and a few employees to realize they were out of the bread for the grilled cheese. They apologized & said "oh, if you want a complimentary dessert - but there isn't much left". Lol, shocking. I'm so over this location, every single time we order there is an issue or they don't have what we want. They need someone to properly manage their inventory and demand. read more

This location moves very SLOW. Regardless of time of day, you'll wait a while for room temperature food. You'll ALWAYS be missing food, guaranteed with that one. Seriously, I could bet money on it. Sauce, topping, etc. you'll always have to go up and ask for it. They're sometimes better with pickup but this recent time I was waiting 10min after my pick up time. Our food was finally ready and we looked in the bag and we're missing a muffie. My husband asked why wasn't it in there, and the woman was just like "because we don't have anymore." Okay...understandable, but no one ever told us that until we asked. He finally asked if he could have something else. Like HELLO! We just paid for it like why are we even having this convo?! They're petty workers, laughing at mad customers in the back, manager is cold. Get it together, dang. read more

This location always get my To go sand which orders incorrect. I don't understand what the point is of being able to edit your sand which when the kitchen never reads the order. The fountain area is not that clean, there's water dripping everywhere from all over the fountain. I had some water fall on my foot, hoping it's all clean. read more

Dirty tables. Dirty floor. Average food. My husband asked our server to wipe our table. She did and wiped all the trash from the previous patrons in the floor. We won't return to this location. read more

So, I heard a commercial on the radio for their new chicken stew with some type of cheese biscuit in it. Sounded great!! Especially with all this chilly weather. We just happened to be shopping across the street and decided to have lunch here. Quite a bit on the menu. I did order the chicken stew, it was pretty good although I thought it was a bit too thick for my liking. Also had some kind of steak panini, which was pretty delicious. Service was quick but the seating was so cramped together you could hardly move around. I was a little upset to see one of the employees come out and offer to clear a couple of nearby tables but when we were finished she just kept walking around us. Not that big of a deal seeing as you are responsible for your own trash, but a small detail that will keep me from going back to that location. The food in itself wasn't too bad, stuff i could probably make at home though. read more

They had a full line of customers with one cashier. Items like lids are not stocked up for the customer

Rarely do I get offended enough to write something like this and I give many chances. Where to begin. So I work about 5 minutes from this location and get food delivered to my work probably two times a week. The past 5 times I wasn't given a fork or spoon for my soup or salad and had to write under special instructions to include them. Like it's not that hard to give someone a plastic spoon and fork. It's really not Today is what pushed me over the edge though. So since all the inconvenient orders that have been delivered to me I brought a granola bar so I wouldn't have to order from them ever again. The lady who usually brings my food comes in with food and just hands me the clipboard to sign and I said wait I didn't order food and all I heard was her say it was placed by someone named "Ailey". We have a bailey and kailee at my work so I just assumed they ordered food for when they came in to release me from my shift in two hours. I sent our work group message and sent a picture of the food and said bailey or kailee your foods here. Both were confused and said they didn't order it. I realized Panera made a mistake and I put the food in the back room to wait for them to come back for it or call when work slowed down. The lady comes back 30-45 minutes later and I have a lobby full of customers and she cuts in front and I say "oh hey yeah she said she didn't order that" and the woman (I kid you not) yells "WHERES THE FOOD THEN" I said ma'am I put it in the back there's no need to be nasty about this she said "why the f*** would you sign for it and say she's coming in later go get the food now I can't believe this". I give her the food and tell her to have a good afternoon. This all going on in front of my customers at my works busiest time. Much appreciated. I am not looking to be compensated or apologized to I just hope a manager sees this to maybe get someone to teach this woman how you treat another human. And to include forks and spoons for orders on soup and salads. read more

I visit almost every week early in the morning for coffee. Heather and Ellen always have a friendly greeting. I love Panera's pleasant atmosphere, healthy options, and I've enjoyed their variety of Light Roast, Dark Roast and Hazelnut coffee. read more

Was visiting from out of town and had an awful experience. Over 15 minutes for a toasted bagel - that was given to me cold.

Stopped in on this location yesterday, 11/27, well after the lunch crowd (2:30p) to grab a sandwich. There was no one in line and only 2 individuals seated in the "to go" area. Ordered my favorite, Sierra Turkey on Focaccia bread. Waited pretty close to 10 minutes for 1 sandwich along with one of those 2 individuals previously seated. I was only slightly irritated by that but what really pushed my button was to get home and discover the sandwich was on plain old wheat bread and missing the Swiss cheese I had requested. No worries, had some provolone slices in the fridge. Went to cut the sandwich in half and low and behold the crust was hard. I tore of a piece of bread, stale. Come on!! Not only did I NOT get the type of bread I wanted but you make my sandwich from bread with obvious questionable freshness?! Waste. Couldn't even saw off the crust and eat the bread, too chewy. For a $7 sandwich and bag of chips I may hit Jimmy Johns further down the street. If nothing else they're freaky fast! read more

this location continues to not get the orders correct if you use the fast kiosk! three times in a row they missed something.

Decided to treat myself to breakfast. Stood in line as I watched the cashier look like a deer in headlights trying to finish the transaction in front of me. When she finally got to me, I ordered a steak and egg breakfast sandwich, a bagel, pastry and coffee to go. I had a simple question about what was on the sandwich, which she had to log into the POS to look up because of course, no one seems to actually know their products anymore. I felt uncomfortable watching the line grow behind me, since they didn't have any other registers open, even though there must have been eight people milling about in the back. AFTER I pay, she tells me they are no longer serving breakfast! She could see the look of disbelief on my face and asked if I wanted to speak to the manager, Sean. He walks over and tells me they don't have the grill set up to make the eggs because breakfast ended at 10:30. I look at my phone and it's 10:40 at this point. I had started my order before 10:30. As they rang up my refund, they flipped the breakfast menu over to lunch. Probably would have been a good idea to do that BEFORE you let people order. What an incredibly crappy customer service experience. I will never return to this location again. Wow. read more