This location is awful. They hardly put any meat on your sandwich and they take 10 years to do anything.

The food is always excellent, if they have it available , one night they were out of broccoli and cheese soup and then they said that the computer was down in the drive- thru, so once I was able to get out of it I(30min later) i left, came back the next day and they were out of chicken for paninis and avacodo . The girl In the drive-thru that night was also kinda rude and the next day I dined in and every empty table was dirty. read more

Don't waste your time. This is the worst Panera I've ever been to and it hasn't been opened for 6 months yet. Both the drive thru and inside lines are always backed up. Hell, you'd think they were making that mess from scratch. 0 stars if it were possible read more

Drive through customer service is horrendous! Get someone with some sort of manners! Jeez!!!

Super clean, modern store. I love the new layout that Panera is rolling out. The design is sleek and easy to navigate...unlike some Paneras where you have to walk through the whole store to get to the registers, this one is right up front. The staff were super nice and my order was filled with ease, granted, I only ordered a hot tea. I will have to stop by here another time for food...or rather, who are we kidding, a bakery item. read more

Nice Ambience, speedy service no issues there. I used the kiosks that are touch screen, convenient and there's no risk of forgetting a crucial option that will mess up the order, I have lot of dietary restrictions. The kiosks however did not reflect availability of ingredients that were available. They made my sandwich with what they had and served it without communicating about the alteration to my order. Not ideal. 2nd visit, same thing - kiosk did not know what was left in the inventory. This time however someone came up to discuss options, good move! read more

I really wanted to give this place good review. The girls at the register are super friendly and nice, but the people that make the food and drinks are HORRIBLE!!!!! Ok, twice now I have tried to get ice latte and both times took about 8-10 minutes. What are they doing, growing the beans themselves?.....And when they finally do make the darn drink, they don't call out my order or name. They have the drink sitting in the other side of the counter, where I cannot even reach for it myself. They are some lazy a#! people there. People if you go there, order a pastry or bagel, no wait time there. read more

Still a joke. Walked in before 10:30, not one of the 4 people standing in the front even addressed us for a couple of minutes. When they did right at 10:30 said they were not serving breakfast, turned around and flipped the menu boards. Classless. Headed to Starbucks... read more

I had been anxiously awaiting for this Panera to open closer to my home in Douglasville but I was deeply disappointed. After waiting in line that seemed not to move very fast....my food was not prepared up to other Paneras I have been to...I have moved here to Georgia from Florida. My French Onion Soup came without cheese or bread and my daughter had wanted your delicious broccoli soup and they don't sell it at this location! Why?? Ruined my appetite to come back read more

They are horrible not enough ppl working if your gonna have a huge store at least have enough staff it took 20 min to get soup what the what are you all doing?!?! How long does it take to make soup that's right in front of you?? read more

I'm on the road alot traveling the southeast from North Carolina down to Miami and "Pantera" Bread is usually my favorite breakfast spot. Now back home in Douglasville there's a new location on Chapel Hill (Cafe 6035) and I figured it's not to far of my route today why not treat myself. Wow I have to say I was super disappointed in the food quality here. Ordered a steak and egg on everything and they forgot the egg. Plus there was about half the meat of what I usually get at any other "Pantera" Bread. I'm sure cause I stopped in one passing through Orlando (Cafe 4177) on Sunday and it was Awesome!!! Do Better!!! read more

VERY bad customer service. Bunch of rude snobby lazy workers. The food & smoothie was good.

Dirty tables, and counter tops. The coffee is terrible. They had one soufflé left and it was served cold. Won't be back

God can this location be any slower? The employees here lack enthusiasm, and one employee looked annoyed because I asked her to enter my panera rewards. Panera is one of my favorite fast food restaurants but this location here in Douglasville need to get it together. Not impressed. read more

I'm being generous here, but they really need to have a closing for a day and re-train their staff on the menu and how to greet and deal with customers. The drive through is a total cluster and the slowest I have ever dealt with. However, the food is good....when you FINALLY get it. I'll reevaluate in a few months. read more

I came here at noon on a busy Friday. After reading the bad reviews at most Panera's in and around Atlanta, I was hesitant to come. However, I had a great experience. Everyone one staff was friendly and my food came out in minutes. It was delicious. Thanks Panera I will be back :) read more

Usually I love Panera but this location was VERY disappointing. Ordered thru the website. Was supposed to be ready in 5 - 10 minutes. Order wasn't brought out until 15 minutes after I said I'm here. Then it was wrong missing extra bacon and the sandwich that should have been toasted was cold. read more

I was just at Panera Bread today. I did a take-out order for 4 people. Each order was done perfectly, sandwiches were freshly made and tasted great and the soup delicious and the bacon mac and cheese great. The cashiers were very friendly and helpful and at the pick-up counter everyone friendly too. I will be coming back again to this Panera Bread soon, they did a great job! read more

I was so happy to hear there was a Panera Bread coming to Douglasville. We don't have one in our area but at least there would be one close enough to drive to within 15 miles. My husband and I went there this evening, I think it has only been open a few days, yet they were not prepared for their opening. They ran out of a lot of things but by the time we got up to the register to order, they had some of what we wanted. It took 40 minutes to get a soup and sandwich. I also got my favorite pumpkin cookie. I didn't eat that till we got home, unfortunately I couldn't finish it. It tasted like flour. Just baked flour! I hope they work out the kinks of a new Panera Bread. I've never had such long service and terrible cookies at Panera before. It my favorite place to take my grandsons, they love it!! read more

This is my first time at this location and Panera Bread. I completely hate it. Partly for the quality and food choice that Panera offers which is not the stores fault but the other part is the horrible location this is. I walked in and was greeted by the lady at cashier. She was awesome took my order. The table I wanted to sit at was sticky and I asked her to clean it. She was super nice and did so but thanks to the cheap franchise owner buying cheap cleaner it just made the stickiness worse. During this time a customer walked in and instead of the manager (lady in blue with white square outlines) stopping what she was doing she made the customer wait until the nice cashier was done cleaning my table to order. After receiving my food from the awesome cook at the window I was dissatisfied to see McDonald quality bacon and egg on a fancy bread. I paid $13 for one drink and two sandwiches. Next time I'll just go to McDonalds. Between the crappy quality food and the sticky horrible location with cheap franchise owners I will never be back. The only reason it was two stars instead of one was the awesome cashier who helped me and the great cook who was extremely nice. read more

They are a newer restaurant so they have table service. Food is inconsistent. I almost always get the pick 2 with a frontega chicken sandwich and either salad or soup and the sandwich size varies from large to small depending on who makes it. Most staff are friendly. read more

The steak and arugula panini is delicious! Their chocolate chip cookies aren't to be missed. A bit of a wait but I would much rather eat healthier food at Panera than go to McDonald's. The decor is lovely and you can tell they really put a lot of thought into the design. read more

I will not be going back to this location. The first time I went there the service was bad, the beans in my black bean soup was cold, and the sandwich was sloppy. I actually went back for breakfast a couple of days later, hoping that things would be better and boy was I wrong!! The cashier was awesome first of all...but my order was placed a few minutes after 10 and I didn't receive it until 20 min later. I ordered the avocado, spinach, and egg white sandwich. It was extremely sloppy, the basil pesto was in one spot on the bun, the bun was very hard, and to top it off the lid wasn't closed good on the box. So when I went to pull the box out...yep, my sandwich fell out as well. Of course I couldn't go back because I was already late from waiting on my sandwich in the beginning. I'm so over this location!!! read more

I ordered a curbside pickup and parked in the designated parking spots and selected the "I'm here" button and waited for about 15 minutes before calling them. When they answered they said that they would bring it right out. I ended up waiting another ten minutes before going through the drive through and that took an additional five minutes. I understand that it is very busy, but that is far too long to wait with no mention of how long we had to wait. read more

I asked for an extra Greek dressing & crouton. The associate returns after chit chatting with her friends, taking her time....oh did i mention the long line in drive thru...with a Greek dressing and 1 crouton wrapped in a napkin. She left the drive thru window extremely fast. while laughing & ignoring my call "ma'am". Another associate rushes to the window (I guess to see what her friend had done that was so funny). She looked at me several times before asking if I need help. I told her what happened and said, Oh I'm sorry but we don't have anymore croutons" I told her that's all the other young lady needed to say so I could go on my way. I explained what the other associate did was rude, disrespectful, and unsanitary. I asked for a manager and she also made excuses about her being new. She then said we do have croutons and handed me a little bag. I said, "it's COVID" new or not common sense was not used. So disappointed! These young ladies were hired to handle food. That was just "NASTY" read more

First time here and I ordered the chicken tortellini Alfredo. My first bite into it was cold! I asked the associate do they microwave the food and he told me yes. Sent it back to be heated and that is just what they did. I actually had to go up to the window to request it and it was sitting there waiting to get cold again. Second round: tortellini was hard from being microwaved so much. Never really ate at Panera bread before but was not impressed with this location at all. read more

This Pandora location is a total disappointment. We were so excited when it came to town and thought this will be our new hang out. Yes I do admit it is a nice place to hang out but the workers there don't care and I'm not even sure if they wash their hands so it's kind of disgusting! I've been told it depends on what time of day you go and in the early morning the workers care more. As for me I will stick to the drinks if I go there and use my laptop. Definitely not my first choice in town and that almost makes me want to cry because I love Panera. NK read more

Love the food at Panera. Wish they carried more drink selections and coke products though. Sweet tea would also be nice. Their soups, salads and sandwiches are great. If you purchase a meal at lunch or dinner, you get a dessert selection for $.99 cents. Who knew? read more

I'm in here eating lunch, there is a school group of special needs children here eating. One of the staff members, Lori, was extremely rude to the adults that were with the children. Almost as if she was irritated with the children but taking it out on the adults. I absolutely cannot stand to see people being mistreated in any shape form or fashion. read more

I've been to many Paneras and was so happy when one opened in Douglasville. I went for the first time yesterday---the soup was lukewarm and took a long time to arrive to my table, but it was good. The worst part of the experience was that every table was dirty. Not only were the tables dirty, but the seats were dirty as well. It wasn't busy and maybe 2/3 of the dining room was empty and yet there was no one cleaning it. Crusty, dried white matter and crumbs were over everything. I moved all over trying to find a clean spot to eat. Management needs to step it up and do some frequent rounding among the guests. read more

Pulled up to the order sign and had to wait 1-2 minutes before anyone said anything to indicate they were ready to take my order. Ordered an iced tea and 3 bagels. They asked if I wanted them sliced and toasted. I answered, just sliced please. Told them I had a reward for 1 free bagel, they asked for my phone number and asked me to pull around. Got to the window, made my payment, and waited. Tea finally came out, and I waited. I have never had to wait this long for them to pull and slice three bagels. As soon as they handed me the bag, I knew the reason for the wait. The bagels were warm, they'd been toasted! Then I had to ASK for a receipt and that took another 3 or 4 minutes. Very disappointed in my visit today. Usually get much better service than this. read more

I had lunch today in this location and there appear to be a group of about 10 children and for adults. The children seemed to be special needs. They were quite adorable and very well behaved. From what I could see, there was a misunderstanding about the order. Several children did not get their order. The server whose name was Lori was quite rude to one of the adults and even turned around and made faces. I just think that was very inappropriate. I did go and tell a manager who was a gentleman behind the food bar where he was making the food. He acted as though surely I wasn't talking about one of his employees. But I witness for myself and several other people seem to be appalled by the situation as well just by the expression on their faces read more

Pretty pricy and the lunch/dinner food isn't great. Breakfast is really good though. Packaging looks nice but it is no healthier than most other places that cost less. read more

My first time at this new Panera Bread was alright. I went inside to order lunch at 10:54, to which the cashier told me in a dismissive manner that I had to wait till 11:00. Okay I understand that, but when 11:00 hit, they still were lagging on turning the menus from breakfast to lunch so I could pick an entree. Ordering was a headache, its obvious the cashiers don't know the menu fully yet. I got the Chicken Tortellini Alfredo. It tasted great but the pasta was undercooked. I informed the manager and he asked if I wanted a new plate or dessert on him. I chose the blueberry scone and it was good. Not too bad of an experience, but I'll wait until they work out more of the kinks before I return. read more

This is by far the best Panera I've eaten at and I have to say the staff is excellent the food is good and they make ordering simple unlike some other paneras this is my favorite one by far will be coming back here next time read more

Panera Bread - Very fast service good food will be coming back here next time - Sandwiches Near Me - Douglasville, Georgia

I loved the food. Fresh. Super delicious. Beautiful decor, very stylish and clean. The person that took my order needed a bit more training, but I will be back. Thank goodness this is close by! It's more pricey than most fast food but you get what you pay for! read more

Service is slow, food was terrible, cold, servers were rude. If you get stuck in the drive thru that's a nightmare because you can't get out. Crazy read more

This is a list of the things they were out of at 7:30 PM on a Thursday evening Cheddar broccoli soup Sides - all chips, baguette They told me the only side they had was an Apple which was not in the bag when I got home. Tomatoes for salad Brownies They told me they were out of all bagels. I have been to this place several times each time they have been out of items I thought it was because it was new but they have had plenty of time to adjust their food purchases and cooking. I ordered soup and salad. When I got home there was no utensils in the bag to eat these with or napkins. read more

I'm writing this review as I am waiting in line in the drive thru.. sigh. I've been here several times now, hoping that the service/wait time will better, but unfortunately it has consistently let me down. The food is as good as any other Panera, but expect to wait a while. read more

Don't bother! Worst run Panera around Atlanta. Had the Steak and Cheddar panini and waited 45 minutes for it! When it came it didn't have any meat in it! At one point one of their employees just left but didn't tell anyone. Walking around the restaurant 90% of the people did not have food. They also ran out of lemonade too. read more