If you order the food in the app or online and they make a mistake, they will not refund you and you have to go through the online portal which takes 1-3 business days to "review your case." If I paid for a food item that didn't make it into my to-go bag, I expect my money back when I call. read more

Looking to grab a decent meal with the family, with soup and Mac and cheese, salads and sandwiches on the mind, so Panera was the choice. When we arrived the kiosk 'greeted' us at the door. So we proceeded to order only to find out they were out of greens for their salads and sandwiches...which is largely why we went. Place was a little rundown and dirty. So we ordered and settled for what they had. Paid $18 for 1/3rd a bowl of Mac and cheese! Crazy! Then, went to get soda only to have the machine out of ice and the soda all warm. Then, 20 minutes to get food in a place with about 10 customers was not bueno! Overall, too expensive for what we got, food was actually tasty and the one employee we engaged with was friendly, but not a great experience. read more

Ordered to-go and it was okay. When I walked in the restaurant it was fairly empty. I was not greeted or acknowledged by a single employee. I saw my order on the counter, grabbed it and went on my way. The food was warm, but not as hot as it should have been. Flavors were pretty good - the mac and cheese never disappoints! They are unfortunately very pricey though, especially when you can go to Costco and get more soup for cheaper than at Panera itself. read more

We love our Sip Club membership! We've visited over four dozen Panera locations in the last three months on our road trip. We ordered in the app, walked inside and grabbed our mugs.. then filled them with caffeinated deliciousness. This location was conveniently located and clean inside (staff were actively cleaning when we entered). Coffee was hot and delicious as always and the staff were professional and helpful. Onward to the next location! read more

Panera Bread - Sandwiches Near Me - Fort Collins, Colorado

This place was fine. It's a typical Panera. I ordered the steel cut oats. They tasted fine, but they look different than any other steel cut oats I've had. They look some oats mixed with rice. Again they tasted fine but they seemed unusual to me. read more

Panera Bread - Sandwiches Near Me - Fort Collins, Colorado

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Really bad today, getting worse all the time. Super expensive too. Food was truly inedible, super hard bagel and the soup was just gross. Definitely go anywhere else. read more

The black bean "soup" is literally just black beans from a can with little to no seasonings. The red peppers they claim are in there are so minuscule they might as well just leave them out of the description. Unhappy. Go to spoons or anything else if you want soup. read more

Had a late lunch yesterday at Panera on Council Tree. Restaurant was clean, employees were friendly and food was ok. However the prices are a little high. Got the Pick 2 which was a half of a Frontgna sandwich and a cup of soup - total over $15.00!!! Yikes! Oh yeah - and a beverage was an additional $3.49. Are you kidding me? Sorry but those prices are way too much. I like Panera but your prices are sending me elsewhere. Perhaps that's why there weren't many people in there. read more

We are frequent Panera customers. I go in and get my coffee and usually we get bagels once a week. Sometimes from this location, other times from the council tree location. Now here's the problem. When we order bagels sliced and delivered, they are most often horribly sliced like shown in the photos. There's no way to toast these bagels with the top sliced off. Please don't ruin your customers' bagels by slicing them like this! We'd appreciate if you could take a bit more time to slice them evenly instead of chopping off all the crunchy cinnamon and leaving me with a thick bottom bagel that'll never toast evenly. Delivery is a hit or miss. I ordered a chocolate chip bagel only to get a blueberry. I ordered a large coffee only to get a medium. Next time I might have to call in my order again after ordering delivery online. read more

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Food is all premade and microwaved now. It all tastes like crap and the service is always terrible. Restaurant is always dirty and smells of old spills. Nothing about this place is appetizing anymore and 16$ for a sandwich is absolutely insane. read more

Had to wait five minutes to even be recognized. This place is awful. Dirty tables. Dishes stacked up. It's gross read more

Panera Bread - Horrible. Dishes falling over finally someone came and cleaned it up. - Sandwiches Near Me - Fort Collins, Colorado

Panera seams to have lost their heart with the food they serve. Ordered a flat bread pizza which was soggy unappetizing excuse for a meal. Do they taste their own food? No pride in what they serve. Never again. Thanks for listening read more

I try and figure out what people go here for. I think to conduct job interviews or visit with friends. The value of food for price is way off. Had some decent salads in the past I guess. Their sandwiches are below average. If not for great bread they would be terrible. Had a steak/cheese sandwich today... yuck. C'mon Panera , take some pride in the food you serve!! read more

Panera Bread - Sandwiches Near Me - Fort Collins, Colorado

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I always get the same thing from Panera-a chicken noodle soup in a bread bowl and today I unfortunately found multiple plastics in my soup. I took it up to the counter and the manager on the line immediately gave me a new soup, a cookie and a cash refund. Only docking stars off this review because of the initial scare from having plastic in my soup, but the service was stellar as soon as they were made aware of the situation and it was resolved efficiently and effectively. read more

Parking here is VERY difficult, but I know that is not really a problem that Panera can fix. I really do not understand when people base their ratings off of parking...the business cannot control their parking situation when they are part of a lease in a shopping center. But just warning you, during the lunch rush hour, you probably will not be able to find parking - most of the parking is marked specifically for the bank next door. Panera is pricey, but it just tastes so good! I always get the pick 2 with half of a tuna salad sandwich and broccoli cheddar soup or the mac n cheese and a drink and that's over $10. You can refill your drink on your own, which is nice. The agave lemonade and black tea together makes the perfect arnold palmer! I also love their chocolate chip cookies and cinnamon rolls when they're warm. read more

Panera Bread - Broccoli cheddar soup - Sandwiches Near Me - Fort Collins, Colorado

Panera bread is one of my regular lunch places, but this location isn't the best for two reasons. 1. It is difficult to find parking 2. I called in my order and there wasn't a separate line for me to pick up so I had to wait in line with the lunch rush Other than that the food is healthy fantastic at panera! read more

Panera Bread - Sandwiches Near Me - Fort Collins, Colorado

Food was low quality and over priced. Our pick up was for 5:10 but we had to wait till 5:30 for them to make more lemonade- all the non caffeinated drinks were out. read more

We have been fans of Panera for the quality of their food and quick service; however, the addition of kiosks at the door feels like an impersonal affront. Not a fan! Also, several times I've cleared tables and piled up plates. Not cleared away before we ate and left. Plus it's all slower. And the vibrating squares are annoying! This is not progress. This is cutting costs and quality. Sorrr! read more

Panera Bread - Sandwiches Near Me - Fort Collins, Colorado

I've only done do than to go so far but the food is ok. Vegetable quality is not bad.

Spent $14 on 4 hot chocolates and they all came out like this. Pretty much zero chocolate and tasted like hot milk. Absolutely terrible and a waste of a new years outing. Would take our Swiss Miss at home over this all day every day. read more

Panera Bread - Sandwiches Near Me - Fort Collins, Colorado

All Panera Bread restaurants were not created equal! This one, however, is among the better half of ones I've seen. Panera in general has acquired a lot of my money over the years, particularly when I have a lot of work to get done for school and can't spend another moment on my couch. I like their MyPanera rewards program, because it's free and sometimes you get free stuff. It seems like a win-win to me! I love their hazelnut coffee, asian sesame chicken salad, warm baguettes, etc. The list goes on, but I'm not here to talk about Panera in general. This location is a bit far from where I live, but I still find myself coming here just so I can be fed while I hunch over my laptop. The staff have always been friendly and knowledgeable. The whole place is clean and has a nice setup, but it can certainly get crowded during the rush times. I hate that they limit the WiFi during their lunch rush, so I usually go at odd times to avoid this. One thing that disappointed me about this location was the fact that they don't bring your food to you. I suppose this is just me being lazy, but every other Panera I've ever been to has had table service. Maybe it's a thing of the past. Also, parking can be a big pain if you arrive when it's busy. The first time I came here I circled the restaurant numerous times before finally getting an awkwardly-situated compact spot. Hence why I try to avoid coming when it's busy. It's never too hard to find an outlet to plug in my computer, so I do appreciate that. All in all, I'm definitely a frequent customer. I have my complaints, but for the most part I'm a fan of this Panera. read more

Got dinner with a friend and the food was pretty good but it did take a while to get my order. A lot of people were standing around waiting for their orders as well and during this I overheard a conversation between what seemed like a manager and a young girl in which the manager would not allow the girl to take a quick break to sit down and grab some water. I understand it was very busy today given the beautiful weather but that doesn't sit right with me. read more

So my friends and I have worked for several delivery companies and we all agree that picking up from Panera is the WORST. Specifically the lady who wears a polo and has brown hair is a nightmare to work with. She constantly has a rude tone and throws around customer food. If you order door dash, grub hub, etc don't order Panera. read more

We have been to many, many Panera Bread places all over the country. Ann, the GM, and Katie at the register made this visit spectacular. Katie is a joy, from her immediate smile to her exemplary service and memory of us was very special. We also met Ann, the GM, who is equally positive and friendly. Great job! read more

I agree with another reviewer's mention that not all Panera Breads are created equal. This location proved to be the exception of those that are lesser rated. My needs were met both during the day and at night when I had to meet reporting deadlines with my job (thank you, free wifi) while not being bothered. Also, the staff both during the morning and evening shifts were very cool. Particularly during the evening when I lost track of time, the manager allowed for me to stay a little bit after closing hours so that I didn't feel rushed. That part of customer service was well-appreciated. I've never had an issue with Panera's food, so I certainly didn't have one for this location. It is located in such a convenient part of S. College Avenue that I would easily return to this Panera based on convenience, good food, free wifi and good customer service. read more

Without going into monotonous detail, I just want to report the most rude woman at the cash register. She behaved like she owned the area she stood in, making no attempt to actually serve the customer. As if any kind of customer service was not necessary enough to do her job. After asking twice for my pickup order, seeing it sitting on a back table, she rudely answered she'd get it when SHE was ready. Finally another employee appeared and helped me. I stood waiting for 15 minutes for this incompetent entitled woman to walk a few short steps and hand me my order. She never did. This was no kid! A short older woman who was queen of the register and giving Panera a bad review. I won't go back!! Does anyone do their job these days?? read more

I always order rapid ordering from the app and have curbside pick up. I have sat in my car for a half hour or longer waiting on food several times. I once was sitting in my car waiting for my order to be brought out to me and in the time it took to get my food, I watched a group walk in, order at the counter, get their food, sit down, eat, chat, and leave before I even got my food. I even place my order before I leave the house and it still takes them a half hour to bring me my food once I tell them I'm here. It completely defeats the purpose of "rapid ordering" when Im sitting around waiting for 45 minutes. read more

This was a rip off. Greek salad without olives? Maybe a cup and a half of salad total for $10. I won't bother anymore. read more

Panera Bread - Greek salad. - Sandwiches Near Me - Fort Collins, Colorado

I bought an e-gift card for father's day and was having trouble loading it. I went the Panera on College to get some help and see if they knew what to do. Immediately I was approached by the manager who looked and smelled like he hadn't showed in days. Before I could say much, he started writing on paper. He handed me the gross piece of paper with a 1800 number to call and said he wouldn't help me at all. He handed me the paper and left. Didn't even try to help me or hear me out about my situation. Poor and disgusting customer service. DO NOT COME HERE. read more

Naomi got our pastries without gloves after being on the cash register. No paper either just her bare hands. Seems like a health code violation to me, now I am unable to eat my pastries. read more

We were in a pinch for a lunch meeting and Panera was able to put together a large catering order for us in a hurry. The manager was especially helpful. He made sure that everything in the order was perfect before we left. very professional read more

I've been to this location before and had remembered it being spacious, with cushiony booths and a large working area. I also appreciate the variety they have for food and drinks. Mainly I was looking for somewhere to get some work done. My issue returning here was that it was much busier this time around, not the best working space. I also feel that a lot of the food/drink is overpriced, and when I was told I would get a free cookie with a Panera card it was told to me AFTER i purchased said cookie. Not a huge deal, but I'd give customers a heads up about that. I didn't use the wifi too much, but it was pretty slow and my friend was unhappy with it. Food: I love their pasta dishes, really tasty. The cookie was OK. the iced coffee was subpar but I don't expect a coffee snob to come to Panera. I haven't really been to a lot of these locations, so I'm not sure how this one compares- will need to check out other ones. read more

Way overpriced, extremely slow and understaffed and none of the employees look like they enjoy working at this establishment. Food isn't bad, but I'm surprised at how little you get for what you pay. Wasn't even full after a pick 2 deal that was $12 and I'm 115 lbs read more

Slow, got my order wrong, cashier not friendly at all. How hard is it to get toasted bagel with cream cheese right?

Takes forever to get your food, the employees hate the world, and the pretentious crowd that likes to talk about "important issues" is reaaaally not what you want to listen to while you eat. Also, even all of that combined would not be so bad if you actually got a reasonable amount of food. If you insist on feeding me like I'm a toddler, lower your effing prices please. Also, how do you run out of bread bowls? I also have encountered this on multiple occasions. One is opening up on Harmony, right across from where I work. I will try it but I'm not sure why. Possibly for the same reasons I keep eating at Taco Bell after it makes me sick. Ugh. read more

I actually love Panera, and I order from there periodically. Yesterday, I ordered delivery to feed 3 kids, and half my food was left off. My car was in the shop and I had no way of getting there, and they could not deliver missing items apparently. Today, we went again, in person, and when we got home we realized several items were missing. They offered a refund both times, but both times I was stuck without food for my kids. They should be able to serve complete orders. read more

I went to Panera for a late lunch and to get some work done with my PC and wi-fi -- overall, it's a decent lunch place, and an ok place to do work. Food is decent I like the fact that there are soup/salad combos. I like the fireplace, kind of homey, given its a big national chain. The coffee is OK. My cappuccino was not all that good. The guy didn't know what a "dry cappuccino" is. Here's what made me mad... over lunch hours, the wi-fi kicks you off after 30 minutes. GRRRR!!!! Not only that, it was kind of flaky during the time I did have. Oh yeah, one more thing -- what the hell is up with that parking lot -- tons of tables, only a few spaces?!? Bottom line - decent lunch, not a great working coffeeshop read more

Came in asking about a quart of soup, which they don't have. Cashier had to be corrected when I ordered 2 bowls, he put cups of soup, because 2 cups makes sense when I was looking for a quart initially. Ordered extra cheese on both, and both came with almost none at all. I only came here because Spoons is closed on Sundays, and I won't be coming back. read more

If you've been to any Panera, this one's no different. Good sandwiches. Good soup. This loction is a bit short on parking spots during peak hours. read more

What a great location! Plenty of clean tables for taking advantage of the free wifi. The bakery display case looks tantalizingly good, and the coffee station is full of piping-hot brown bean deliciousness. There's even a carafe of ice coffee for those hot Colorado summer days. Location is convenient and right next to the bank. And the people working here are so friendly! I will certainly be hitting this place up again during my stay in Fort Collins. read more