Poor service for pick up order, third time had significant wait for orders entered on line 2 hours prior, NEVER ready on time, staff indifferent and not responsive, this is our last visit read more

This was my first time trying this bowl!! I enjoyed it!! I could've gone with a little more teriyaki but overall the dish was nice and perfect for a little work lunch to keep me full until the end of the day. I would definitely get this again, and I'd say i'm almost craving to have it again one day. Nice job, Panera! read more

Panera Bread - Teriyaki Chicken & Broccoli Bowl - Sandwiches Near Me - Holland, Ohio

I placed my order via the Panera app. I ordered a breakfast sandwich, and I customized it by adding bacon, removing tomato, and changing the bread. I got my sandwich with tomato and no bacon, and my bread was soggy. Very unappetizing and disappointing, especially for the price. read more

I'd been seeing commercials on TV about their chicken sandwich, which looked so good. We hadn't been to a Panera in around ten years, having long considered them a glorified Subway (hint - we both hate Subway). So we went there today for lunch. In their commercials and on their website, the chicken patty is large, overhanging the bun a lot on both sides. What I was given was a small chicken patty which did not overhang the bun at any point, plus it was thinner then in their pictures. It did taste ok, but for over twelve dollars it is outrageously over priced. The Chick Fil A a couple of buildings over has a much better chick sandwich for less than half the price. The side that came with it was a bag some company's kettle chips, specifically made for Panera as it is labeled as such. I don't care for kettle chips to begin with, but it contained maybe fifteen chips of a small size. What a joke. My wife had a salad which she said was mediocre, only eating maybe two thirds of it. She said the best thing of her meal was the piece of bread that came with the salad. She did have a strawberry smoothie which was good, though very small. Needless to say we won't be back to a Panera again. read more

This location has the slowest service. Food is subpar, especially the pizza. They typically forget 2 or 3 toppings.

Had lunch here one afternoon as we were heading back to the Airport (Toledo Express Airport). Had one of their Cobb salads with grilled chicken. It was a pretty decent salad, came with a side of bread - nothing amazing though. Service was good and there is free Wifi. read more

Panera Bread - Sandwiches Near Me - Holland, Ohio

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Our office orders from this location all the time and ever since Door Dash has been delivering for them it's ridiculous. I'm waiting for an order I placed at noon, it's now 1:20 pm. The last time before this took an hour. The time before that I had practically no fruit and no nuts on my salad and rotting lettuce. They gave me an extra reward on my account but that doesn't do anything to fix that meal. I don't think it's Door Dash's fault however because I've called the store (Holland, OH Store) several times and they won't answer the phone. I guess I'll have to drive there to pick up my order. Needless to say, we won't be ordering from them again and I will encourage our associates not to as well. I would give them 0 stars if I could! UPDATE: Well, I had to drive to the cafe' and pick up our order. But it wasn't Panera's fault, it was Door Dash. They delivered it to a totally different street and address and lied and said they tried to call me, when they didn't! Panera refunded me the money (Door Dash refused) and gave me 2 free chocolate chip cookies. read more

Good grief. I walk in, not super busy, waiting for someone to acknowledge me and finally I ask 'should I order from this (the kiosk thing)?' Employee says 'it would probably be faster - I'm busy getting this to-go order together' - - - ummm... thanks for letting me know? Apparently they were too busy to even say 'hi thanks for coming in if you place your order there we'll be able to take care of you faster' - anyway, I place my order, she gives me the wrong soufflé and tells me that's the one I ordered - even though the receipt on the bag says otherwise - I ask if I can add a drink to my order while I'm waiting on my other sandwich, and the employee making my sandwich says 'yeah she'll be with you in a minute' - so I go, and again wait to be acknowledged, when no one comes out I just use the kiosk to order it. Grab my own cup. Go to fill it - no ice in machine. Employee making my sandwich, upon my asking about ice says 'yeah it's broken - we can get you some in a minute' - at this point I've spent $20 for 2 sandwiches and 1 drink, to basically wait on myself and only be spoken to when I ask questions - no forward thinking on the staffs part. Annoying to say the least. I get that you're short-staffed, but basic customer acknowledgment doesn't take a whole lot, and is something you can do while doing other things and it goes a long way. Food was decent, no complaints there - other than getting the wrong thing, it was still good. I wasn't looking for a Michelin star experience, but expected a bit more from Panera for how much you spend to eat there. read more

I ordered 2 Strawberry Chicken Poppyseed Salads. Neither had chicken and both had little to no berries, pineapple or nuts. It was a huge expensive disappointment. read more

Sorry sandwich, only two small pieces of meat, did not fit halfway on the bread. Was not much lettuce and one small end piece of tomato. We spent over $36 for two. Our soup bowl was less than half full! Needless to say won't go to any Panera bread again. They are taking advantage of people. read more

I was at the Panera on airport highway and Hannah and Gabby were so helpful. Hannah helped me pack my to go order and Gabby helped me get my daughters order despite the fact she was leaving. five stars for great service! Hannah and Gabby are awesome read more

I waited in the drive through line for 30 minutes for a bagel AND coffee. When I got to the window they handed me the completely wrong order. I voiced my frustration and the lady, whose breakfast of choice is clearly the crack rock was extremely rude. Finally they handed me $2 coffee and a toasted 30 minute bagel. I got down the road to discover it was the wrong bagel and cream cheese all together. 30 minutes and I didn't even get what I ordered. Embarrassing read more

Compared to other Paneras, this location has a lot of seating and minimal irritating millennials taking up booths with just an iced tea and a laptop. You know, besides me. I like Panera. It would be nice if they stopped seasoning their chicken with herbs until it's barely palatable, but their soup and baked goods are nice. read more

Panera Bread - Harvest turkey salad and squash soup. - Sandwiches Near Me - Holland, Ohio

Ordered a tuna on whole grain bread. Asked again when she handed the order out the window if it was on whole grain bread. She said yes, it was not and found that out once home. So much money for a sandwich on bread we do not care for. Not going back Panera use to be good, no longer get it right, on going. read more

Classic suburban cafe chain. Lacks character and the food is average, but. Predictable. The McDonalds of cafes.... It has its place, but anyone that frequents good local cafes would limit visits. Suburbia has fewer good local cafes compared to the large cities, and I think most like the upscaleesque sterile like feel... This location is like most of them, but has an L shaped parking lot configuration that is congested during busy hours. The service and food quality is the same as the other locations I have been with some variation. Coffee has unlimited refills and they are larger in size than Starbucks so you can camp out all day without feeling guilty if you have a project to work on or allot of work. It had its place but I try and limit visits and go to good local places when able. read more

This is a mixed review. So our family dined here on July 9th, we ordered a couple pick-2's, one ordered a soup, another ordered a sandwich, another the shells 'n cheese. The good things: We realized as we were bringing the food to the table, that what was desired was not what was served. I checked the receipt and the food prepared matched the receipt exactly. So shame on us for not double-checking the order/receipt. I asked for a change (upgrading a soup size), being willing to pay any up-charges. The gentleman was kind enough to just give us the upgraded soup. The food was good, everyone was satisfied with the taste and quality. The time spent waiting was reasonable. Price was within expectation for Panera. The not-so-good things: The bathrooms needed cleaning. If I had no sense of smell, I would have merely noticed some minor pick-ups with the paper towels. But since my taste/smell work just fine, I had to hold my breath while in the men's room. My wife also noticed the ladies room as needing work too. The floors in the dining area needed vacuuming big-time. Thankfully I'm not eating off of the floors. So I give the food/service 4.5/5 stars, the baths, 2/5, dining area 3/5. read more

Everything here feels like it is in slow motion. Friendly service, but if you are on any type of a schedule, try someplace else. They need to light a little bit of fire under their staff for my preference. read more

This location has got to be the worst location I have ever been to of any Panera. If you need to be anywhere on time following food pick up do not go here. The food is always wrong now too...they usually forget one item every time. There is a new gentleman working the window my last two visits that is starting to restore my faith in this place. I hope he sticks around and the manager gets her wait times in order. read more

I don't write reviews a lot, but for this Panera I had to log back into my yelp to write them a review. My family gave me a last minute large order to go to this Panera drive thru to order and pick up for a quick lunch. With no call ahead, I will ordered my $55 order in the drive thru. The girl working was so sweet and patient with me as I read her my large order. She repeated my order back to me once as I ordered and once when I was at the window. I wish I saw her name tag but I didn't, she was very sweet and gave my partner and I a free drink while we waited a short time. I really wanted to tell a manager how polite and nice she was, she is a young, African American woman, really kind kind girl. She was very great and got the order spot on (it was kind of a complicated order) Anyway, sorry for the long review, but it's hard to get good service and food for the price these days. Great job, Panera. My family and I will be back with another $50+ order. read more

The portions are ridiculous. My tomatoes was thinker than the amount of tuna salad on my sandwich. Next time I'll regift them gift card.

This is by far the worst panera in the area. i literally sat in the drive thru for 15 minutes for a COFFEE. they can have an empty drive thru and you will still wait at least 15 minutes for your order. just slow as hell read more

Many more booths available than other Paneras and the staff will sometimes even clear your tables for you or bring your food out to your table instead of having to pick it up from the counter. Wireless internet and an active fireplace during the winter is always conducive to some good studying. The only downside is that the space gets extremely busy around lunch and dinner (almost now spaces to even sit down). The place also gets extremely loud with families around and how close to capacity it gets. read more

I usually get decent service. However, the hours on google say they're open until 10:00pm on Saturday's. Today is Saturday. When my wife and I tried to go through the drive they at 9:33 they said they were closed. Maybe the hours have changed but we were frustrated somewhat. Something similar happened a little while back and I swore I would call a manager the next day and say something but I forgot. Anyway, this is my review. read more

Unfortunately, we got a Mac and cheese that was ice cold when we received it. When we returned it, the staff member just grabbed it and put it in the microwave for a minute and a half, while we watched. read more

Despite loving panera's food, this location always seems to disappoint. Tonight was the third time they ran out of bread. A bread shop... Out of bread. Again. So much disappointment. After three strikes, I definitely will not return. read more

I generally love Panera because it's a healthy lunch option that I can grab and go, but my order is wrong 90% of the time. Like literally, 9/10 times, something is wrong with my order. I often don't even realize until I get to wherever I'm going and open up the bag, and then it's too late to go back and fix it. For a place that charges $9 for a salad, I'd at least expect it to be right. It's pretty hit and miss with the employees too, in terms of friendliness. The drive through staff don't seem to enjoy their job too much :/ read more

This Panera is one of the slowest in Ohio in terms of business and revenue. So, when it gets busy you can expect the service to be a bit slow, but that is also because the food itself takes time to make and to cook as well as prepare. because of the limited ingredients and big menu, it can be overwhelming to choose what to get. Recommended is the Pick 2 where you can get half a salad, sandwich, or soup (or small mac n cheese) and get another for cheaper. doing this, plus drink and dessert (if you want) can average $10-15 a person. (average to a normal restaurant). Don't forget you can personalize too, so you can add or take away pretty much anything to what you want. don't be hard on this location, the staff are trying their best :) read more

I have finally learned my lesson with going here in the morning. I like the food because (whether true or not) it feels like a healthier choice when I didn't have time to prepare my own breakfast. EVERY time I go here, it takes WAAAY too long and this time I was actually late to work. not cool. I entered the line at 6:50 with two cars ahead of me and left (basically peeling out) at 7:02. If this isn't supposed to be a "fast meal" that should be posted or disclosed somewhere... The staff is always friendly and like I said I like the food. but as a former Manager in the Service Industry, the lack of urgency is Nonexistent. and beyond frustrating. I wont be back read more

I ordered a steak and white cheddar cheese sandwich. It was sooo horrible, sooo spicy, so I paid $7.09 for a bag of chips. Couldn't eat the sandwich. read more

Slow service and expensive for what you get. The Green tea is good and the broccoli cheddar soup, but not worth the $12 for soup and a tea... read more

Came in with 3 kids after a trip to Skyzone. Staff was quick and friendly, food was great! Nice warm meal on a snowy day!

Just saw a meal prep person with gloves on texting on their phone and then start to plate someone's food with the same gloves....booger fingers in gloves read more

I love Panera Bread but this location was disgusting. The restrooms were in dire need of attention as well as the dining room. Tables were dirty, you practically stuck to the floor as you walked to the restroom and the carpet had crumbs everywhere. If they had been busy, I may have understood but the employees were standing around talking. No "thank you" from the young gal that took our order nor the employees that gave us the order. This location needs some attention asap !!! read more

I'm a frequent guest at Panera Bread in the Toledo area. The Holland one is my favorite. The employees are helpful and quick. I usually get the Sierra Turkey sandwich with Broccoli cheddar soup. The soup is amazing. I love the baguette they include with the soup. The resturant and bathrooms are always clean as well. I highly recommended the Holland Panera! read more

my wife and I love Panera, we only go to the Talmadge rd location or airport highway. we love the fact that you are adding a drive thru to all locations. this makes life so much easier with two screaming kids in the car. Keep up the great work ! read more

Panera Bread - A delicious Sierra Turkey sandwich.....YUM! - Sandwiches Near Me - Holland, Ohio

I've been through the drive thru here many times and more times than not, they have been extremely slow or forget a part of my order.

After waiting in the drive thru for a simple order of a bowl of soup I arrive back to work to eat on a 30 minute lunch only to find that I was given a bowl with ONLY broth and 2 small carrots, not a single noodle! The person who prepared the soup is obviously would have noticed when putting hot broth into a bowl yet didn't have the common courtesy to care! Customer service at its worse! They also don't ask for rewards cards unless you present it as if typing in a 10 digit phone number is too much work. This is the only location that I continuously have issues with. Lack of good customer service and lazy employees! Thankfully there are several other options in the area. Accountability and expectations are part of managing! read more

This is the SLOWEST Panera I've ever been to. My husband and I go to this store because it's less than a mile from our work. But, if we only have 15 minutes or less to stop, we can't. The last time we were there it took 15 minutes for 2 bagels and 2 smoothies and we were the only ones in line! They never have enough people staffed. It's completely and utterly ridiculous. read more

Last week, I ate at Panera Bread at Airport Highway. After inserting my credit card, a message about PB team members popped up and I was asked to leave an additional amount for them. I selected "No". I was then asked on the screen if I wanted to leave a tip for the team member...while she is standing in front of me at the register...again I selected "No". Was I supposed to be shamed into leaving a tip for which no services were rendered? Remember, please, that I selected my table, I retrieved my sandwich, I filled my own drink, and I cleared off my own table and scraped off the plate into the waiting trash can. But I knew this going in...it's still a fast food restaurant. I don't mind the higher prices (over $6 for 1/2 sandwich) because the food is healthier. But all that the employee did that you wanted me to tip was to select keys on a computer screen. Do your employees deserve more money? Give them a raise. read more