I must say every time I go to this location the food is always spot on some of these reviews are a little exaggerated I feel like and some people are just way too picky. People need to understand that we are still in the middle of a pandemic and that our workers in retail workers are underappreciated and that the managers are underappreciated and that but these people are doing all that they can speaking but nobody wants to work these days. Thank you for working so hard I appreciate you. Keep your head up high and don't let the negativity get you down. Keep up the good work Caitlyn, Elizabeth,John and Amal. -anon read more

It's 1:30pm on a Sunday and the restaurant is filthy. Someone who cares really needs to give attention to the dining room area. My food order was correct and delicious, however. read more

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Tony provided exceptional service during my visit to Panera Bread. He was incredibly kind, attentive, and made the experience genuinely pleasant. It's always nice to be greeted with such professionalism and warmth--thank you, Tony! read more

Seems like a nice new facility, although I am always just an early morning drive through customer. I've been ordering the Black Forest ham and Gouda melt with arugula for a couple of months now when recently...the last two times that I've ordered, they stopped using arugula and started using lettuce. Can I just say that melted lettuce does NOT hold up as the intended arugula would? Toasted lettuce is just YUCK! This is not a cheap sandwich in any way. I've not enjoyed having to scrape the disgusting lettuce off! Having said all of that, the drive through staff has always been super. Hopefully they will get arugula back soon! read more

Panera bread used to be really good and I used to get their cheese flatbread pizza until that all changed. Then stopped selling the flatbread pizzas last year I'm pretty sure. So that made me a bit disappointed but some special occasions I eat Panera Bread for breakfast and I usually eat their bread which is honestly really good, the cookies are ok not my favorite but I love the style of the cookie especially the Tulip Cookie. Their service is ok, the barely talk to us when we order but they usually don't say no to stuff. The place is a bit of a mess of it's still clean, in the Holly Springs Panera Bread area there a desk to keep all your plates there and they manage the desks. The soda dispenser is pretty dirty though. Panera, I give you 3/5 rating Please give the Panera bread, cheese flatbread back!!!!! read more

Horrible customer service. They seem to care less about the customers. If you ask when your order will be ready, they will just cancel it.

Roaches around the place. It needs to be more clean than that. It's so disgusting. The roach was very big and it was crawling around the seats. read more

Panera Bread - Salad Near Me - Holly Springs, North Carolina

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I really want this place to do well but they disappoint me in spite of going back regularly . The lady at the register is pleasant and efficient. Today we ordered two of the exact same sandwich......each came out different. They promptly corrected it. I did feel as if I was in Seattle or SF as an employee was sleeping in one of the booths. read more

This PanerA consistently messes up the orders, runs out of things, the sandwiches are sloppy and often times lacking ingredients. I recommend cary instead. read more

Store was not clean, staff was not friendly and the customer seriously representative rushed me to order like I was an inconvenience when there was no one in line behind me. So I order a coffee and left instead of staying to dine in. read more

I ordered a full tuna sandwich with add on of American cheese and extra Mayo. It was missing the add ons (no cheese which you get charged for) and had no Mayo at all. In addition it is as if they took one cookie scoop size of tuna and spread it across the whole sandwich. For $10 that is unacceptable. In addition, the soup I ordered which was a bowl came as a cup size. Again paid for more and got less. The soup was also cold. This was the worst experience for $20. I plan on posting to other social media sites too bc this is unacceptable and not my first time experiencing this at this location. read more

First time visiting this location, it was clean and spacious. Outdoor seating is available. The service was excellent. They offer the option to place your own order via iPad. I found that very convenient, especially when you're indecisive so I don't hold up the line. They also offer free Wifi. We ordered the chicken and bacon flatbread, grilled cheese and tomato soup. The chipotle sauce on the flatbread was a little spicy for the kids but overall the food was great. We will be back. read more

Panera Bread - Chipotle chicken and flatbread - Salad Near Me - Holly Springs, North Carolina

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Not a good one. Got doorsash and IDK just everything received is a mess. Plus dont ask them to slice a bagel. Kinda lopsided. ‍ read more

Panera Bread - Can't slice a bagel? - Salad Near Me - Holly Springs, North Carolina

i met a friend at panera bread this past wednesday and it was absolutely fantastic. the serving sizes are great and the food was delicious. liked it so much, my husband and i are going there tonight for supper. can't wait! he's never been there before but i know he'll love it. april 2024. the atmosphere is ideal too. read more

Panera is finally open in Holly Springs!! I love the new look and the food does not disappoint. So happy to have this spot so close to home.

Came here on a Sunday and it was very clean. Staff is friendly and helpful. Manager came to the table and made sure everything was ok. French baguette was so fresh. The chicken broth bowl came out hot and fresh. Chicken was seasoned well and very tender. The Greek salad had Kalamata olives and get cheese and the dressing was tasty. Portions are plenty. Overall a great experience and will be back. read more

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I spent $14 for two breakfasts bagels & what the heck is this??? i'd be better off going to mcdonald's. Very disappointed. I also waited 10 minutes to get my food with no one in line behind me read more

Panera Bread - Bacon Egg & Cheese on Asiago Bagel - Salad Near Me - Holly Springs, North Carolina

Went in to place an order and they still messed it up. Asked for no onions and they still put onions on the sandwich. Paid for 3 mac n cheeses and only two in the bag (after driving 25 minutes home). Just overall disappointed at the inconsistency at the store. read more

Just got my food here about 20 minutes ago. I started eating while waiting in the car wash until I heard a crunch. I had a piece of plastic in my broccoli cheddar soup. It was already annoying that my bread that came with was hard as a rock and now I can't even eat the $10 meal because there's plastic in the soup...... definitely not happy. read more

Panera Bread - Plastic. - Salad Near Me - Holly Springs, North Carolina

This restaurant has gotten my order wrong more times than it has gotten it right. Such a shame it's in a prime spot but the staff either doesn't listen or doesn't care when taking/making orders. Unless you're getting food exactly as it comes, expect your modifications to be ignored. the staff is nice and is always willing to fix it but they've yet to fix their accuracy the first time around issue. read more

Service can definitely get better. I took drive thru , first they made me wait for like 5 mins on the microphone, took my order went home and the they gave me a cup of mac and cheese instead of the bowl I ordered. So I had to drive back after being ready to eat with my family, and instead of offering me a bowl which was what I was asking, they only offered me another cup with the explanation that they already gave me another cup. I mean what about the time I just lost going and coming back because of them not taking the right order. How does it get any better with the service here? read more

Green goddess Cobb salad with some sweet dressing I didn't ask for, and no hard boiled eggs. read more

Panera Bread - Green Goddess salad with no hard boiled eggs and some sweet dressing that I didn't ask for. Otherwise fine. - Salad Near Me - Holly Springs, North Carolina

Went here last night, had to wait 20 mins for my sandwich even though I went through the drive thru . Workers are usually nice but Every-time either my mom or me has gone to Panera they tend to forget our cookies. It's been multiple times and for the first time last night they handed it to me first so i didn't have to check the bag before i left! read more

Need better training for staff, or a better staff. Ordered half turkey bravo pick 2 with french onion soup. Add onion and spinach.... Got a whole sandwich with no cheese like as the order is supposed to be made nor spinach. The onion soup had no cheese or croutons. Ordered a mango and strawberry smoothie, worst ive ever had at panera was liquid yogurt. Didnt even give me a receipt. Horrible location. DO NOT RECOMMEND And they charge an extra $5 for car side pick up- why even offer it? read more

Don't ever order doordash or flex Trax the drone service and get Panera.. the portions are ridiculously small I spent $10 on the bread soup bowl ... We got like half a cup of soup.. I also ordered one of the sandwiches and it was like two pieces of bread and six slices of meat for $13... So if you ever have to go to this Panera make sure you're in the building so you can look at what you get immediately because they will stiff you on portion size if you order a delivery service read more

Ordered some Panera on Uber Eats and received a yogurt parfait that was out of date by two days and because of that it was literally slimey. I'd be careful. read more

This was my first time visiting the Panera in Holly Springs. I tried to use the app prior to my visit yesterday, since I was redeeming a gift card I had gotten on my account, but the app kept notifying me that the "gift card service was down". So, I drove over to the location and went through the drive thru. I ordered a Steak and White Cheddar Panini ($10.18), a Cuban Panini ($9.79), and a group Bistro Onion Soup (enough for 4 servings - $16.99). Luckily, they still honored the "$2 off any ham product" promo I had in my account - so I got a discount on my Cuban. :) There was no one in front of me in the drive thru, so I rolled up to the payment window and paid. Unfortunately, I ended up having to wait about 10 to 15 minutes to get my order. I'm not sure what took so long, but the staff apologized to me and I noticed that they gave me two free bags of chips and an extra sprouted wheat roll to make up for it, which I appreciated. Both paninis were awesome and huge - though the Cuban was my favorite. The Bistro Onion Soup was not good, sadly. For some reason, I thought this was going to be more of a French Onion soup, but there was absolutely no cheese to be found in this soup. It was mostly beef broth and onions. Really disappointed as I will never order this again from Panera. read more

I ordered a soup and sandwich online, but the order was close to their closing hour. When I arrived the food was not warm, the bread had a bite taken out of it and the soup was not filled to the to. I was so disappointed and mad that the store would give this food to their customer. I would not recommend this location to anyone. K Ebron read more

Received my cold breakfast sandwich this morning by delivery and it was missing the most important part... the EGG! No egg! And they wouldn't replace the sandwich. Horrible food. Horrible service! read more

We stopped eating there for six months because no matter how we ordered: in person at the speaker where you repeat yourself even when enunciating and reading the screen verifying the order is correct. To arrive home and discover your food is incorrect!!!! There are no words for that anger when your mouth is fixed on familiar flavors and you're excited. So we decided great I'm in the mood for soup. Let's do it. Let's order from the app and curb side pick it up. Get it home and oh my GOSH!!! It's wrong. I'll spare you the details but I'm done with Paneras, in Holly Springs that is. I will share that I called the manager and asked how is it the order details are spelled out and the order is still incorrect? read more

We used to stop here regularly, but the quality of service has been dropping for several months. It looks like they are no longer interested in having customers dine in, as half of the parking lot is now allocated to "to-go" orders, so we frequently have to park at a nearby business and walk. Moreover, they once had four self-service kiosks inside, now there are only two. We stopped there this morning around 9:00 for bagels, only to find that there were essentially none left. We decide just to buy drinks instead, but after entering our order on the kiosk, it froze up before I could check out. read more

Been going to Panera's for years back in the Mid Atlantic. A good place to eat if you're trying to eat clean. My favorites are the warm bowl choices, tomato soup, and ANY of their paninis. I just think they're overpriced. The Holly Springs location needs to step up their game with keeping the tables properly bused and floors clean. I've been there 3 times and each time had to wipe down my own table. Not cool! read more

My daughter went there to have lunch yesterday. They were so busy. People were not social distancing. We ordered to eat inside. Come to find out, we order and wait and there are no tables. None! I wish we were told that they didn't have any tables. We stood there in the middle of the restaurant looking like fools because we had no where to sit. Needless to say, we got our food to go and ate in the car. Ugh it was so ridiculous! People taking up the tables with their laptops and they weren't even eating food. I don't understand. We are in a pandemic and people are out with their laptops. It's a restaurant. I feel like you should at least be eating. The food was good except I got the wrong bread for my sandwich. Please Panera, make sure you have tables before you let customers order for dine in read more

Food is good and staff is friendly but you would never know this is a new Panera. The inside is filthy! It's not even lunch time yet and the floors are dirty, the tables are dirty, and the bathrooms look like they haven't been cleaned in a week! I took a couple pictures but they don't capture how bad it actually is. YUCK! read more

Panera Bread - Dirty floors...these pics don't do it justice though. - Salad Near Me - Holly Springs, North Carolina

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Usually love Panera but tonight, not so much! After not receiving two sandwiches via online delivery order, the manager offered refund but I told her I'd like the sandwiches so she promised to make them quickly and they would be ready shortly through drive thru. My daughter picked them and brought home and my sandwich was pathetic! It was the steak and cheddar on ciabatta bread. It was literally some steak thrown on the bread with melted cheese on it. Looks like something someone would pick thru and get ready to throw away! Very unappetizing. Panera is too expensive for this! read more

Panera Bread - Sandwich - Salad Near Me - Holly Springs, North Carolina

I admit that we are regular customers. I honestly do not know what happened today. We ordered on line and went to pick less than 10 minutes after ordering. Mac and cheese was stone cold as well as my chicken sandwich and my wife Mediterranean bowl. We warmed in the microwave and i do admit the pandemic has its effect on staffing but i would at least expect food to be warm. Not a good day today. thank you. read more

We love that we have a healthy choice & options for everyone for easy take out or in store eating in our area. I've done the curbside pick up many times & it's so convenient to order online or the app going home from appts. We also order the family meals a lot since we can get enough for all of us & it's easy to pick from the choices. The general manager Bobby is so friendly & made sure we had a good experience. Hope this location keeps the curbside & family meals after the pandemic for us busy families! read more

Horrible place, i wont go again!! Order a steak sandwich and got a sliver of meat. Could only taste the bread. What a rip off Same experience in fuquay and cary locations read more

I've had it with this location in Holly Springs. Since Covid we have become frequent visitors of their drive through and every time that we order soup, Mac N Cheese, and extra items on salads, this particular location drops the ball. I've been the person to call and tell the manager my experience but the next time is the same problem. Containers of soups and Mac n cheese are consistently not filled to even near the top. Seriously c'mon! It's not hurting y'all from filling the containers up a little more. These are very expensive and by the time we go to eat, there's about 6 spoonfuls. The other thing is, don't bother requesting extra olives, nuts, cheese, etc to your salad because the kitchen will not add it so don't waste your money. If you work there I would like to know, do y'all read the order fully? Not filling the soup or Mac up could be contributed to preventing spillage in the vehicle but this is a bit extreme. read more

Panera Bread - Cheddar broccoli cheddar Mac n cheese NOT filled to the top of this small cup that costs $5.89. - Salad Near Me - Holly Springs, North Carolina

So..2nd time visiting this Panera. First time was in Aug for breakfast and I order a sandwich. Someone from the kitchen came out and told me the bread that I had chosen was not available. She then asked named two other brands that I could pick from and I picked one and then she immediately came back and said that one wasn't available so I picked the only one left. Also they ran out of coffee twice while we were there and it was extremely slow to get refilled. Tonight was especially reminiscent of that first visit. I ordered a grilled cheese and when I got to the drive-through window to pay they told me the normal bread they make the sandwich with, they were out of. I picked another bread and all is good. I get home to eat my grilled cheese only to find out that it was just a cheese sandwich no grilling done. The cheese was barely melted and there were no grill marks on the bread itself. I believe the only thing that happened with my supposed grilled cheese was that the cheese was put in between the two slices of bread and microwaved for 20 seconds. It is very frustrating to know that the only two times I have visited this location I have not had a good experience. read more

Panera Bread - Salad Near Me - Holly Springs, North Carolina

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