I can see why this place doesn't have the best rating. I have had one staff look my way three times not a word and another one walk past me and didn't ask what I needed or anything. Customer service isn't what it should be in many places. Waited over 5 montane walked down to another staff who helped me and tried to make excuses. read more

Stopped by the Panera in Kokomo and was pleasantly surprised by how large the location is. It's not surrounded by a lot of busy businesses, so it's easy to get in and out, plus there's a drive-thru and plenty of spacious parking. The store was fairly clean during my visit, and the restrooms were well maintained. I ordered bagels, and they came out just right, not burnt or overdone, which I appreciated. Staff were friendly, though the service didn't stand out as anything exceptional. I did notice there were no self-ordering tablets, which could've made things a bit smoother. Overall, a convenient stop that handles the basics well. Efficient: Yes First-Time Friendliness: Yes Would I Return: Yes JY review read more

See all

Drive through at 2:30 pm on 4/8/26 Gave me half wrong order, she made me pay then handed the order to me and then said they made a mistake after knowing still didn't correct the problem, kept asking me if I was done ordering after every item I ordered, never coming back here read more

This isn't only about this Panera it's about the company in general . Yes they screwed up my pick up order but that's not the real problem . When it was ordered we ordered a large sandwich on French bread not the usual ciabatta. It came on white bread . You can't make a large sandwich on white bread . Ok it happens so I looked at the receipt to see if we were charged for a large . This is the problem . The receipt does not show the individual prices only the total . That's a recipe for overcharging . Ok I called the store they were pleasant and I didn't want anything from them just to give them a heads up . I then called Panera's customer service number and got an obviously incompetent answerer . I gave him my order number , for what reason I have no idea and then he wanted to know the store number which wasn't on the ticket even though he insisted it was . Then he wanted to know is I was a rewards member yet again none of his business. The last thing he wanted to know , last because I told him off and ended the call , was my phone number . All this because I wanted to know why the prices aren't on the receipt. Never again . Not till hell freezes over and pigs fly . I don't trust them with my money so I sure don't trust them with my food . read more

I waited30 minutes plus. Forgot an order of soup. Ran out of bread. Behind the counter was filthy. I wil never go here again. read more

The food was amazing. Lots of great options to try. I enjoyed the chicken noodle soup and the Mac n cheese the most. The service is great. The food comes quickly and is always fresh. The ambiance is wonderful! The nice smell of bread and food, the workers all working together. Just a great location in all. read more

Mary was a great person she took my order even threw extra cucumbers and made a fire ass salad Caesar salad and everything was good great service shout out to mary read more

The quality of food we ordered was good as always and was ready on time per the online app. However, we had ordered three bread bowls with a different soup in each. I had the order picked up by my so and they told him that they only had one bread bowl and just switched the other two to a regular bowl. I would have preferred that they would have given us all regular bowls because they made the decision on which soup was the smaller cup that went with that bowl. However, the bread bowl went with to my wife who got the soup that wasn't intended to get the bread bowl and one of the other persons ended up with small cup of soup, obviously, being courteous. They should of at least asked which soup they would like it to go with. Anyway, it was a good meal but just not they way we were expecting. read more

I always enjoy Panera, but here lately their smoothies haven't been so smooth. I had to go back in 3 different occasions to have it remade. Replace your blenders!!! read more

Panera Bread - Blueberry muffin - Sandwiches Near Me - Kokomo, Indiana

Great environment for work meetings or friendly lunch conversations. Wonderful for studying as well. Has a great variety of food and drink options, for any occasion . read more

15 min wait in the drive through when we're the only people just for Mac n cheese. The Mac n cheese is already cooked it just sits in a bag with hot water. The lemonade is watered down too.. very disappointed. read more

They had my food on time ready for pickup, which was appreciated but They forgot to add the flatbread I ordered and put old, avocados in my wife's Baja bowl and we ended up pitching the avocado read more

Good place and food quality excellent. The sandwiches are made with fresh baked bread.

Had an bacon egg cheese on Asiago this morning - Piping hot - Went through the drive thru. They were having difficulty with the computer system. Very apologetic. Nice girl. Will return. read more

Typical Panera ambiance, not fancy but warm. Ordering was easy and fast. The food was ready quickly. My Turkey and Avocado BLT was tasty as was the cup of French Onion. Nice fast casual healthy dining. read more

Always good!!! Crave the French Onion Soup and the bread. Go there when I need something warm in my belly...

I am writing this review due to the rudeness and incompetence of one individual in particular who works at this location. I went through the drive thru here and the guy working the window was so unfriendly. He never said a word to me the whole time except to tell me the price of my order. I said thank you to him once he handed me my order and he slammed the window on me as I was saying it and walked away quickly without saying a single word to me. Awkward. Please consider re-training your employees who may need help with customer service etiquette and perhaps try to hire those who do not lack the necessary basic social skills it takes to interact with other human beings. Thanks. read more

Panera, to me are all the same anywhere, I got a turkey sandwich, it was decent, the quinoa bowl was not good I don't recommend it

I have been frequenting this Panera for a while now and I felt it was time to give them their just desserts. This store does a really great job. Their customer service is fantastic. I have never had a bad experience here. I come in late afternoons/ early evenings after a long day of teaching elementary school to grab something before my night class. It is so nice to be able to sit and relax while I'm eating and not have to contend with loud obnoxious music, employees or patrons. I like their Pick 2 option so I can have a smaller portions of two things. I especially like the fact that I can get a $.99 bakery item with my order. The bakery is indulgent but always worth it. My favorite are the iced shortbread cutout cookies usually in some holiday shape. I can never get enough of the plum ginger hibiscus iced tea. If this was available for retail sales I'd buy it all the read more

I ordered the strawberry poppyseed salad this evening. More than half the greens were lettuce butts (tough white stalk ends), not leafy greens. These should not come out of the kitchen, much less dominate the salad mix. Sparse chicken, but that's probably just inflation at work. Overall not a pleasant dish. Will look for something else to order next time, probably at McAlister's across the street. read more

Oh, Panera. I've tried giving this specific establishment its fair share of chances to prove my negative experiences were outliers, but each time I showed up I was only met with disappointment. The food is alright; if one adores simple bread and soup then the menu is a delight. However, my problem does not lie in the food. It rests in the utensils. I always receive nasty forks/spoons for my silverware. Food is dried onto it from some other person's meal. It's revolting. Clean your utensils!!! read more

I'm not sure if we just hit this location on an off night, or if this is the new normal since the bypass on US-31 around Kokomo has been completed. We were on our way through and stopped in for dinner on a Tuesday night around 7 pm. Ordered four bowls of soups for the family. All of the soup seemed very thick, and tasted slightly off. I'm guessing they had been sitting in the warming pot for a long time. The cheddar broccoli looked more brown than yellow. And the baguettes were very hard. So hard, in fact, that my children couldn't bite through the crust. I ordered the avocado cobb salad. While the flavor was as expected, I did find a number of romaine leaves with brown edges in the salad. We are big Panera fans, and to me, I think these issues could be remedied with some additional quality control. read more

They have the best soups and fresh baked breads,this place is truly a great pkace to eat at if your watching your diet

I order Panera often for our business, in multiple locations throughout the United States. That being said, I am used to different issues here and there... but Panera Kokomo you take the cake. There is no excuse for the UNRELIABLE phone system (Prepare to be disconnected at least 10 times before you can get through to anyone) nor the lack of professionalism & attentiveness to catering orders/your patrons. We will not be placing catering orders to this location in the future. Very disappointed. read more

This is an older Panera - no delivery, no kiosks to check out, and the old paging system. Food still just as good and friendly service! Only Panera in Kokomo! read more

Panera is typically good and this location was ok, but didn't blow my mind. I got the Summer corn chowder which was really good and the Asian chicken salad. The salad was kind of messy. I usually get it a lot, I just feel the lettuce was cut in huge chunks and there were lots of bits of lettuce core and brown pieces. read more

Service is a little slow here, but I feel like most Panera Bread locations have that issue. It's always worth the wait, though. The food is fresh and mighty tasty. I had the avocado bacon sandwich and it was super good. Very fresh and I just wanted more! I will get the full size sandwich next time. They threw in cookies with our order because it took a while in the drive thru, which was a very nice surprise. The girl who took our order was very patient and friendly. Everything was yummy and I will be back! read more

The cheddar broccoli soup was pretty good, but they messed up my sandwich worded so that why I am giving it a 3.

To be clear I am a huge Panera Fan! Typically, I'm pretty satisfied with Panera, however definitely not this visit! It was unfortunate that I visited late or near closing and the staff was too focused on closing tasks and not taking care of the customers at hand. Yes I was greeted and waited on, not the issue, my food was lukewarm and skimpy on portion size. Pretty sure I received the last of the Mac and cheese. All of the baked goods were basically sold out and the cinnamon roll I purchased was not fresh and seemed almost stale. Coffee was being taken to the back to be emptied and I entered the store at 8:15 with a closing time of 9:00 pm. Overall I was disappointed in my visit. read more

When my son is good at school he ask if we can go here to get Brocolli Soup. He loves it, and always ask for 'that roll of bread." lol Def.a win. Very nice staff.. I dropped a penny the other day an the guy climbed out the drive through window, retrieved the coin, climbed back into the window and bidded me fair well lol. I LOVE IT. read more

Fast, fresh and accurate. The cashiers are super friendly as well. One of the better Panera's that I have visited recently.

Went through the drive-through for breakfast. Ordered a sausage egg and cheese sandwich and a Coke. The drink was so over filled as soon as I stick my straw in Coke sprayed everywhere inside my vehicle. Parked to eat, bit into a sandwich that had a sausage patty that was so overcooked it almost broke my tooth and had shrunk to half it's size. Tried calling them to see if I could just bring it in to exchange for a new sandwich but no one answered the phone, after three tries of calling in. So, back to the drive-through I go. By this time almost a half hour had went by and I was obviously upset and expressed my concerns at the window. As they were getting my money out of the cash register to refund me, I could hear them talking about calling the phone number on my company work truck to complain. Which they did. They called and complained that I complained about their horrible service. read more

Very disappointing. And dirty. Empty restaurant but had trouble finding a clean table to sit at.

Just as good as any Panera except with better bagels. I don't know why, but they have the best bagels of any Panera I've been to. They will also correct any order placed online that is not correct. read more

I don't know what's up with these bad reviews. I've had nothing but great service and food quality at this Panera. I normally came in in the afternoons, but even when I grumpily dragged myself in in the morning, they were super friendly. One cashier picked up on my name after only once and greeted me the next time I came in. Atmosphere is always nice. No blaring TVs distracting you from relaxing and having a nice meal. read more

We stopped for breakfast. They were Quite slow for what we ordered. The food was good and the place was clean.

/Quality of food was good. Servers were pleasant, but did not complete order correctly

While normally I love Panera bread only for their broccoli cheddar bread bowls, here of late my meals of been lacking. Today for instance my soup was cold while my mothers chicken tortellini was also cold and had little sauce. I hope that this is just a fluke and they step their game back up because they truly do have great food! read more

Broccoli Cheddar soup is to die for. Baguettes are either super tiny or nice and big. Wish they'd stay big!!

As I walk in, I suddenly felt like I had a meaning for my life. I smelled the scrumptious smell of... well the food, I had a sensation come over me of complete satisfaction. As I took my first big step into this magical place, I had to Wonder through the vast jungle of clean and neat tables, and of course, people. Then it hit me. As I looked over the large selections of supposedly super scrumptious food, I began to feel anxiety. How could I decide? With the help of the ever helping cashier man, I finally picked two of the many choices. The tomato and mozzarella flat bread, and the Bristol French onion soup. Then he handed me the ever fascinating contraption of the buzzer. This little device uses the force and will vibrate when you food is ready. Well it vibrated, and I was ready. My stomach was growling like a bear. So I dug in. The smoothe sensation of the soup was like eating a rainbow. The flatbread was like eating an Italian salad, so good that I couldn't stop. As my little journey came to a close, I felt sad. Now my wallet is empty, but it was the best investment I'd ever made. That's me, the super smart investor, investor of all things super smart. Goodbye. read more